Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,153 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,153 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having ordered from Papier before, I was really disappointed with the cards I received for this order. The print quality was poor and the finish around the edges of the cards was not acceptable. I did complain and was offered 30% off the main card I ordered. Not good enough.”

Helpful Report

Posted 6 months ago

Oh no, we're so sorry to hear that! Please do feel free to respond to my colleague Natalie's email offering the partial refund or replacement, and we'll be happy to help resolve this for you. Papier CS Team

Posted 6 months ago

“After ordering my new diary ( which should have gold foil - but didn’t) the next day you went into sale !!! No contact from you and I couldn’t contact you either to try and get my discount !! I am disappointed to be honest .”

Helpful Report

Posted 6 months ago

Thanks for your review, Nikki - I'm sorry to hear about your disappointment! I can see a non-foiled design was ordered, but please do reach out to us at support@papier.com if you have any queries and we'll be happy to help further. Papier CS Team

Posted 6 months ago

“Still waiting on my order that was places several weeks ago.”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Shirley - sorry to hear this! We've reached out to you via email now. Papier CS Team

Posted 6 months ago

“I have previously ordered cards from papier and geh have been of excellent quality however the card quality wasn’t anywhere as good and the picture wasn’t great printed either. Not what I expected from papier.”

Helpful Report

Posted 6 months ago

Thanks for your review, Samantha - so sorry to hear this! Please do pop over a photo of the item to support@papier.com and we'll be happy to arrange a solution for you. Papier CS Team

Posted 6 months ago

“The paper quality is mediocre, not great. It is thin and feels unsubstantial. I wonder how tattered this planner will be in 6 months? I chose to upload photos and the quality of the printing was poor. I would not re-order this planner again and in fact, have just re-ordered from the company I used last year. Though they are located in Sweden, more expensive, and it will take some weeks to receive, the quality was far better and worth it.”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Hinda! We're so sorry to hear about the disappointment with your order. Please do feel free to reach out to us at support@papier.com with photos of the item, and we'll be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“I ordered a personalised photo book to arrive for my boyfriend's birthday. It was estimated to arrive three days before his birthday, but the day before it was meant to arrive I received an email from Papier support saying they were experiencing an unforeseen delay at their suppliers, so it would arrive a couple of days late. Over a week later it still hadn't arrived so I reached out to customer support. They told me it was likely lost and it was better to re-order it. Danielle was helpful and got it sorted quickly, and to her credit the new copy arrived only three days after our conversation. However, the cover of the book is scruffy and damaged, and just looks terrible. I'm really disappointed.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Marte! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 6 months ago

“I am usually obsessed with Papier and don’t mind the price tag because the quality is very high, however, I recently purchased a personalised address book and I was really disappointed with the finished product. The finish is not durable at all and I do not feel that it reflects the brand well.”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Kirsty - so sorry to hear this! If you'd like to reach out to us with photos of the item at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“Misleading website and the picture was cropped too much on front, chopping top of my dogs head off! The actual diary was a good quality book but way too expensive.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Kate! I can see Steph has assisted with a partial refund for the disappointment but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 6 months ago

“For the price of the card I was expecting better quality- the fold wasn't straight and blurred print. The design is great however finish was disappointing”

Helpful Report

Posted 7 months ago

Thanks for your review, Anna! We're so sorry to hear about the disappointment with your card quality. If you'd like to pop over photos of the item to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 7 months ago

“pretty average quality of product.”

Helpful Report

Posted 7 months ago

Thanks for your review, Samantha - we're so sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this further for you. Papier CS Team

Posted 7 months ago

“For the price, the paper is super thin as is the cover. Not impressed with the quality and would not buy again.”

Helpful Report

Posted 7 months ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the item, and we'll be happy to look into this further for you. Papier CS Team

Posted 7 months ago

“I ordered the recipe journal from this company two separate times and had so many complications with my orders over the span of two months that I will never be purchasing anything from them again. The first order was sent to the wrong address and after contacting customer support with a new address they renewed the order only for it to be shipped to a different country. The design and aesthetic of the website is misleading for the extremely inefficient customer service and shipping quality”

Helpful Report

Posted 7 months ago

So sorry to hear about the disappointing experience here, Lauren. I can see Danielle has processed a full refund on the missing order but please do reach back out if you have any further queries. Papier CS Team

Posted 7 months ago

“I LOVE the cover, but I'm so bummer to see the month-to-month pages are back-to-back and the paper is too thin. Ink and highlighter will bleed through and make the next month more difficult to read and plan on. Also, I wish each month was together; like i wish the month, week, and notes were all in same section for each month, instead they're separated by month to month, or week at a glance, or monthly notes. not ideal.”

Helpful Report

Posted 7 months ago

Thanks for your feedback, Emily! We're so sorry to hear this. Regarding the layout of the planner, we'll certainly pass your feedback fowards on this. If you'd like to reach out to us at support@papier.com with photos showing the paper issue, we'll be more than happy to look into this further for you! Papier CS Team

Posted 7 months ago

“I bought a personalised card which cost £13 for a quick delivery! Sorely disappointed. Was not impressed with the quality of the print or card. Wouldn’t purchase again”

Helpful Report

Posted 7 months ago

Thanks for your feedback - I'm sorry to hear that! Please do feel free to send over photos of the item to support@papier.com and we'll be happy to arrange a solution for you. Papier CS Team

Posted 7 months ago

“I designed my own save-the-dates and wanted to print them through Papier. The upload process and instructions were very clear and easy. When my proof was sent to me, the trimming was off so I reached out to customer service. The rep verified it was not my fault and placed a new proof order. After waiting two weeks for the new proof I come to find out the proof was canceled without telling me. When I reached out again and ordered a new proof, it arrived and once again the trimming was off. After these two failed attempts and poor experience I decided to order my save the dates through a different company. Love Papier's other products but their printing isn't great sadly!”

Helpful Report

Posted 7 months ago

So sorry to hear this, Hannah! This is of course not in line with our usual standards. If you'd like to reach out to us at support@papier.com with photos of the faulty items, we'd be happy to look into this further for you. Papier CS Team

Posted 7 months ago

“I don’t want your branding on my stationary. I paid you, I’m not advertising for your company.”

Helpful Report

Posted 7 months ago

Thanks for your feedback, Bryan! We've taken the step of adding our logo to protect the artwork that our designers work so hard to bring to life. We will of course pass on your thoughts and apologies for any disappointment! Papier CS Team

Posted 7 months ago

“Ordered save the dates for my wedding, but when they showed up, there was nothing but a few envelopes inside the box. The box had barely been sealed and had opened during transit and most of its contents had been lost. Customer service was kind and responsive, and got the order reshipped right away. But when the replacements showed up, the edges were all damaged during transit as they were still not packaged well at all. Really disappointed.”

Helpful Report

Posted 7 months ago

Oh no, we're so sorry to hear that your replacement order arrived damaged! Please do reach out to us at support@papier.com with photos of the issue, and we'll be happy to assist further. Papier CS Team

Posted 7 months ago

“Beautiful products but it has taken me a while to be a repeat customer as my last order was a disaster with not all of the items being dispatched. After many years I decided to order personalised gifts again and once again only two out of three items arrived! I notified customer service straight away and after many emails they are printing another item which will take another 10 days to get to me which will be late for the recipient. I paid express shipping for my initial order so I would receive the items in plenty of time however there wasn’t any offer of refunding this. When I requested to be refunded for the express shipping I was only offered a 15% discount off the item which was a mere $6.00 or I could cancel my order! The items are for teachers at my son’s school and I wanted their gifts to be the same but personalised. Therefore I can’t cancel the third book and need to wait at least 10 days for it to arrive …. Terrible service and no attention to detail with dispatching items! It’s a pity because the personalised books are lovely. This will be the last time I order from Papier. As mentioned it’s taken me years to repurchase after the first order mishap years ago and now it has repeated again! Not happy.”

Helpful Report

Posted 7 months ago

Thanks for your feedback! We're so sorry for the negative experience here. The replacement for the missing book is now dispatched so should be with you soon. We've gone ahead and refunded the shipping cost paid as compensation for the delay to this item, this will be reflected in your statements in 5-10 working days. Papier CS Team

Posted 7 months ago

“Paper products are great, writing products are not. I purchassed a ball point pen and immediately had issues with writing quality. Essentially the pens do not output ink consistently and leave spots where ink does not transfer tothe paper. Customer service was great, and they sent me 2 free refills. Both of those refills had the same issue. I decided to give the roller ball refill a try, and bought some roller ball refills. All roller ball refills had the same quality issue. At this point I have tried over 6 different pen refills, and had issues with all of them. The pen housing is heavy, but the weight distribution is not balanced very well. With the cap on the back of the pen, it is difficult to write with, and with the cap off the pen it feels strange in the hand. I have since bought a nicer pen for less money, but believe I am outside of the return window for all of my ink products at this point.”

Helpful Report

Posted 7 months ago

Hi Tayloe, thanks for sharing your feedback with us! I'm so sorry to hear that you've had such trouble with your rollerball pen and refills. Please do get back in touch with our team at support@papier.com and we can help sort a suitable solution for you, it does appear that your most recent order is within our returns window and we'll be happy to help sort this for you. Best wishes and our apologies again, Papier CS Team

Posted 7 months ago

“Received a faulty product. Very difficult to speak to a human. The autochat bot has very limited options and you cannot send an email directly, it gets them to contact you, and it hasn’t transfered on the questions i had submitted. I ended up trying to reach out via Instagram. I received a faulty product. A spiral bound planner with all the pages cut unevenly and aligned unevenly within the spiral. I was offered 20% off. Shocking quality for a very high price. Wouldn’t buy again.”

Helpful Report

Posted 7 months ago

Hi Hazel, thanks for sharing your feedback with us. I'm so sorry to hear that you're disappointed with your item received. I will certainly pass this feedback onto our team to consider in the future. I can see that my colleague Sian offered a free of charge replacement order or a partial refund, and the partial refund offer was accepted and processed. If you have further questions we can help with, please do get back in touch at support@papier.com. Best wishes, Papier CS Team

Posted 7 months ago

Papier is rated 4.6 based on 17,153 reviews