Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,168 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,168 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order and paid for expedited shipping for personalized stationary. The evening it was supposed to arrive, nothing showed up, so I emailed customer service to inquire about my order. Well, I never heard back from them. When I click on my order from my e-mail confirmation upon purchase, it says that it's in production. I will be calling my credit card company for a refund. It's really unacceptable that customer service can't even reply to email inquiries.”

Helpful Report

Posted 5 years ago

“Pretty but not worth the amount it costs. There's nothing really special about the diaries - there's nothing that makes them particularly different than what you could buy in a discount store. I purchased a leather diary with gold foil printing - the foil printing was not the best quality. Probably wont bother purchasing from here again as it was quite disappointing and a bit of a waste of money”

Helpful Report

Posted 5 years ago

“Horrible experience. My package got lost, customer service didn't help and I waited over 3 weeks to even get my tracking number. Not worth the $40 I spent on a notebook....”

Helpful Report

Posted 5 years ago

“customer service was terrible. they accused me of referring myself when a friend really referred me. Very cold people with no heart or feelings. No one to talk to. Shame on them!”

Helpful Report

Posted 5 years ago

“I will NOT be repurchasing this planner. First off it took me a whole month to receive it because they messed up the first printing, had no idea it messed up so I contacted them asking where it was and then they had to reprint it. When I got the replacement there was ink smears and dented pages. I informed customer service and they offered to reprint it again or give me a 50% refund.... yeah no. So I have to wait another month or keep a ruined one for half the price? Super disappointed. I wanted to try out this planner because I wanted something less bulky. And while it is a nice size that can fit into a medium purse the layout of the pages make ZERO sense. They gather all the monthly layouts at the front of the planner and not before each individual week. So if you wanted to look at the full month you have to flip all the way to the beginning of the planner. They also should give the option to have the pages lined since they advertise this as a customizable planner. Also there is all these lines, doted, a blank pages in the back that really have no use and the paper is super thin so you can see what you wrote on the other side. So overall when both the customer service and the product don't get you what you promised its a pass for me.”

Helpful Report

Posted 5 years ago

“My friend bought a personalized book and was given the option to send an email referral for $20 discount to friends to use papier.. I received this email from my friend to try papier with a $20 discount so I signed up, spent time creating a personalized calendar however the link for the discount does not work. I contacted Papier to help resolve the matter but they have been so unhelpful. Marine from papier and I have been back and forth over email for over a week now. She just keeps telling me that my friend hasn’t got an account with papier (even though I have sent her screenshots of his account email, and his order number for his last order) and brushes me off, offering no more help. It’s been terrible customer service as she never offers any help and I still can’t access this $20 discount that’s sitting in my emails! Giant waste of time and sneaky way to try get customers on board. I will continue to contact papier until my discount email is honored! It’s not about the money, it’s principal now.”

Helpful Report

Posted 5 years ago

“This diary feels slightly half done. The cover feels tacky, the print of the marbled paper is pretty poor quality, it's almost slightly pixellated. The dotted paper on the inside is slightly wonky, there's no contents page or pocket in the back. I think this is a badly designed bullet journal and over priced for what it is. Won't be buying again and will be returning to Leuchtturm asap.”

Helpful Report

Posted 5 years ago

“I’ve waited so long for my order, over a week and it’s still not here yet, despite me paying for 1-2 days delivery! Will not being ordering from here ever again...”

Helpful Report

Posted 5 years ago

“Product did not arrive on time before Christmas, after paying extra for special delivery. Trying to have it sent to an alternative address was a complete nightmare, and 3 weeks after initial order was placed the item still hasn’t been received. Poor customer service and terrible communication.”

Helpful Report

Posted 5 years ago

“My order was taking so long to arrive I finally emailed to ask if it was backordered or something. They responded by canceling my order and I had to follow up to ask why. They then told me UPS had lost it, but were obviously never going to notify me proactively or reship the order. So I ended up waiting a month to never get my notebook. I was honestly shocked at how bad the service was!”

Helpful Report

Posted 5 years ago

“My book is bound unevenly and the pages are so thin that you can see through to the next page. I paid $38 for a book with crooked pages and that my pens seeps through. I want a refund.. Waiting on a response for my refund. Will update”

Helpful Report

Posted 5 years ago

“The planner is beautiful but the pages are see through, especially on the full month pages. When you write on the page it can also be seen through and just overall isn't appealing looking. Disappointed and wish I could return the item but cost of shipping is more expensive than the item itself!”

Helpful Report

Posted 5 years ago

“Appalling service, unable to keep to their promise! Photo book of memories should have arrived on Christmas Eve. I was told late on the day this would not be the case. I was then told the book would arrive today. However no sign of parcel and no contact from Papier. Appalling!”

Helpful Report

Posted 5 years ago

“As per the many many complaints about the poor customer service and extremely slow delivery times, I too did not receive my order in time for Christmas (even though the estimated delivery time was 19th-23rd Dec, I received it on the 27th Dec). However, the delivery was not the biggest disappointment! This was the really poor quality of the photo books. The photos came out dark and dull looking (the photos were of Disneyworld, how could you possibly manage to print these photos looking dark and gloomy!?). For the price I paid $240 for the 2 photobooks I would expect much much better quality. I should have brought the photobooks from officeworks as they would have looked much better, arrived on time and cost a fraction of what I paid for the Papier photobooks.”

Helpful Report

Posted 5 years ago

“Ordered to photo books as gifts for Christmas. Neither came, even though I paid an extra £6 for postage. Not email saying it would not arrive. I had to chase. They closed phone line customer services down so could only email and got generic group responses. Still have no gifts. £40 wasted. Terrible customer service, Greedy company that took everyones money before Christmas. Will never use again.”

Helpful Report

Posted 5 years ago

“I am a student with a part time job. I spent ALL my money on two books for my parents to mark the end of the decade as a xmas present ordered them in time with the most expensive delivery. It is now 12am on Xmas and they have not arrived. Couldn’t be more disappointed and I will NEVER order anything from this site again. Next time I’m going straight to Photobox, moon pig or literally any other company. There’s no way to see when it’s expected to arrive and the whole web-sight is unreliable. Biggest mistake choosing this company’s”

Helpful Report

Posted 5 years ago

“I ordered my photo album on the 18th of December and paid for special delivery so that it would arrive at the latest 23rd December. My order had not arrived on the 23rd and so I contacted customer services and they explained something had went wrong, however they would ensure the printers would send my item on the night of 23rd so it would arrive on 24th. On the 24th I receive an email explaining my item will not arrive for Christmas. The email I received was very nice and they took 15% of my order and they explained they would give me back my delivery costs. However I do not understand how there was TWO mistakes made, not only did my order not arrive by the 23rd which was what I paid the extra £5 for, but it also did not arrive on the 24th and therefore not in time for Christmas. I don’t have a clue what is going on with this company, I have noticed many other negative reviews over the last few days with regards to orders for Christmas so there is definitely something wrong going on in general. I hope the company picks up again after this.”

Helpful Report

Posted 5 years ago

“Paid £11.99 for delivery before christmas and it has not arrived. I expect a full refund. Absolutely ridiculous.”

Helpful Report

Posted 5 years ago

“P-650172 order hasn't arrived and I paid extra for delivery before 24th December. Can I have a refund on delivery costs as it hasn't arrived in the time stated. I'd have selected standard delivery if I would have known it wouldnt arrive before Christmas. Status still showing in production. This is false advertising.”

Helpful Report

Posted 5 years ago

“Appalling problems with both delivery and this company's "support" system by email. There was also a delay with the order being processed. The product may or not be in any good but that is irrelevant if it does not arrive in time. It was ordered and paid for in plenty of time for Christmas and, like other disgruntled reviewers, I paid a six pound additional charge for delivery by courier. All to no avail. Be warned.”

Helpful Report

Posted 5 years ago

Papier is rated 4.6 based on 17,168 reviews