Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,160 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,160 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a notebook for a friends birthday, delivered to her house. It arrived with another notebook with cuckoo bananas red elisabeth printed on the front. Luckily her name isn’t elisabeth.”

Helpful Report

Posted 1 year ago

Hi Julia, we're sorry to hear about the mix up, that's not up to our usual standards at all! I have sent you over an email so we can resolve this and make sure your friend has the correct notebook! Papier Customer Service Team

Posted 1 year ago

“Very disappointed with the size and quality of paper used. Expected the card to be made from shiny and thicker paper. The writing inside started write at top of card was no organisation of writing looked like a photo copy print of repeated writing terrible presentation inside and out! First time i used this company and probably the Last!”

Helpful Report

Posted 1 year ago

Hi Berna, we're sorry to hear you were disappointed! All of our greetings cards are printed on 350gsm paper with an uncoated finish. If there was an issue with the printing quality inside the card please do send over a photo to support@papier.com and we'll be happy to resolve it for you! Papier Customer Service Team

Posted 1 year ago

“I ordered the medium photo album and it arrived with terrible print quality. Apparently the team only offer a 30% refund for printing errors so I would recommend going to another company unless you want your important pictures with a green tinge from printing.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear you were unhappy with the quality of the photo book! We're happy to offer a partial refund if you'd like to keep the original book or a full replacement, just let us know if you'd like to opt for the replacement instead! Papier Customer Service Team

Posted 1 year ago

“Shipping took over a month.”

Helpful Report

Posted 1 year ago

Hi, we're so sorry to hear this order was delayed, of course that's not up to our usual standards! I can see Josh has processed a shipping refund by way of apology, just let him know if we can help further! Papier Customer Service Team

Posted 1 year ago

“Poor quality thin paper. Very large - not the size of a journal. Flimsy cover on the “notebook”. Save your money and go to a office supply store and get a spiral for $3. This would not hold up in a backpack for even a week. Definitely not durable for daily use. And unfortunately not returnable.”

Helpful Report

Posted 1 year ago

We're so sorry to hear that! I can see you're now in conversation with Nicole on our team about this but if you need any further help please don't hesitate to reach out! You can always reach us on support@papier.com. Papier Customer Service Team

Posted 1 year ago

“Received my planner and the color was not what was shown on screen. Customer service representative offered me a 15% refund for my dissatisfaction. What a joke! After I told him about the return policy he then said he'd offer a full refund however I was not refunded the full amount.”

Helpful Report

Posted 1 year ago

Hi, apologies for any miscommunication here! Your full refund should come through in the next few days, just let us know if you have any further issues! Papier Customer Service Team

Posted 1 year ago

“Unfortunatly this is the second time a card has taken over a week to arrive and I've missed delivering the card to the person intended.”

Helpful Report

Posted 1 year ago

We're sorry to hear your card didn't arrive on time! I have gone ahead and refunded your delivery cost by way of apology. Papier Customer Service Team

Posted 1 year ago

“I haven’t even received the item. The tracking ID doesn’t indicate when I am going to even receive the item.”

Helpful Report

Posted 1 year ago

Hi Alise, we're sorry to hear that! I've sent you over an email to update you on where your parcel it at the moment. Papier Customer Service Team

Posted 1 year ago

“I will never order from Papier again. They were late and incorrect with my order multiple times causing a 20 day delay in my wedding save the dates. Unfortunately, their services are a waste of time as I never ended up with the correct product.”

Helpful Report

Posted 1 year ago

Hi Melissa, we're so sorry to hear about you experience which is not at all in line with our usual standards. I can see we have now processed a full refund for your order by way of apology. Papier Customer Service Team

Posted 1 year ago

“Avoid this company. They are awful. They have NO customer service and sell an inferior product.”

Helpful Report

Posted 1 year ago

We're sorry to hear you're unhappy with your order! If you send over a description of the issue to support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“Unfortunately my order was never received”

Helpful Report

Posted 1 year ago

We're sorry to hear that Victoria! We've sent you over an email so we can track down the order for you or send out a replacement. Papier Customer Service Team

Posted 1 year ago

“Very poor books”

Helpful Report

Posted 1 year ago

Hi Sue, we're sorry to hear there's an issue with your order! If you drop us an email on support@papier.com we'll be happy to help! Papier Customer Service Team

Posted 1 year ago

“I ordered valentines card and chocolates on the six of Feb and meant to arrive on 8th. Today is Valentines day and my bf still didn't get his card!! Disappointed!!”

Helpful Report

Posted 1 year ago

Hi Evie, we're sorry to hear that! I've sent you over an email so we can sort this out with either a refund or a replacement for you. Papier Customer Service Team

Posted 1 year ago

“I am still waiting to receive my order nearly 2 weeks after I was supposed to receive it. I was told by Papier support that they were not able to offer any discount for this inconvenience, except refunding my shipping fee. This has been incredibly frustrating and has delayed my timeline of getting my cards to my wedding guests. I would not recommend using Papier.”

Helpful Report

Posted 1 year ago

Hi Susannah, we're sorry to hear this! I can see Melissa from our team is working with you to get the replacement to your as speedily as possible but just let us know if we can be of further help! Papier Customer Service Team

Posted 1 year ago

“I ordered a gift for a friend and was really disappointed. There was no stock or a print issue so it had to come from somewhere else. It took so long to arrive and was well after her birthday. All I got was my postage refunded which isn’t good enough.”

Helpful Report

Posted 1 year ago

We're so sorry to hear your order was late Heather! Thank you for taking the time to leave us some feedback. Papier Customer Service Team

Posted 1 year ago

“I still haven't received my order. I am tracking with the Post Office. The USPS says it pre-shipment -shipping label created in Braintree, MA on Feb 1, 6:55 am. I am frustrated.”

Helpful Report

Posted 1 year ago

Hi Chrissy, we're sorry to hear your order is missing! We've sent you over an email so we can track it down for you or issue a replacement. Papier Customer Service Team

Posted 1 year ago

“My package got delivered to a random pick up point. It was supposed to be a surprise gift. I was out of the country so couldn’t get it. I was extremely upset and disappoint and still haven’t received a refund”

Helpful Report

Posted 1 year ago

Hi Sarah, we're so sorry to hear UPS did not make multiple delivery attempts and instead delivered to a pick up point. The order has been returned to sender so I have sent you over an email to organise either a refund or a replacement. Papier Customer Service Team

Posted 1 year ago

“Unfortunately the personalised design came off centre, so I emailed to try and resolve the issue. I was advised in a polite way that essentially it was my fault as it looked like that in the preview. I pointer out the editing options are limited, I added my name and selected the option to center the design and if that's not centred the design, it's the fault of how the website and personalisation works. I was advised I could return the diary and order the same design again and correcting the centering issue, this would have cost me extra on return postage, plus postage on the reordering as they were only offering credit for the same design, not cost of postage or returns. I checked the website again and found that there was no way to have any of the text centered on this design, I tried a few different ways and brought this issue back via email again. The lady I emailed then tried to rectify the design herself and sent me a preview, and while it was an improvement, it still wasn't centred. I was then offered a 20% refund, which I finally accepted as the back and forth was getting frustrating and clearly they can't rectify the issue with centering text. Overall I felt like the whole issue was badly dealt with, from essentially telling me I was at fault for it being off centre, to expecting me to pay our for return postage and postage to reorder. Then being unable to rectify the issue when trying to fix it through their own staff. Honestly I don't think a 20% refund is all that good when they seem to specialise in personalised items. Had I been able to return the item for free and been offered a full refund I would have taken that option, but it seems ridiculous to pay to return a faulty item. I won't be using them again.”

Helpful Report

Posted 1 year ago

Hi, we're sorry to hear about your experience! Thank you for taking the time to leave us feedback. Papier Customer Service Team

Posted 1 year ago

“Did not receive order. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Caela, we're really sorry to hear your order was lost in transit! We've sent you over an email to sort this out and make sure you receive your product! Papier Customer Service Team

Posted 1 year ago

“Unimpressed! Quality of the envelope it came it was horrible and the photographed thank yous were just OK. I went with another vendor.”

Helpful Report

Posted 1 year ago

Hi Julia, we're sorry to hear that, it doesn't sounds up to our usual standards! If you can send over a photo of the order to support@papier.com we'll be happy to get this sorted for you. Papier Customer Service Team

Posted 1 year ago

Papier is rated 4.6 based on 17,160 reviews