Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,155 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the notebook”

Helpful Report

Posted 1 year ago

Hi Nicole, we're sorry to hear this! We've dropped you a message so we can either locate the package for you or send out a replacement. Papier Customer Service Team

Posted 1 year ago

“I’m so disappointed in my order. You’d think at this price the cover would be sturdier. This cover will not last 12 months. I’ll go back to Happy Planner. Also the calendar reminders are inappropriate. This was a total waste of money, across the board.”

Helpful Report

Posted 1 year ago

Hi Claire, we're sorry to hear that! If there has been damage to the cover please send across some photos to support@papier.com and we'll be happy to help. Papier Customer Service Team

Posted 1 year ago

“Horrible quality, pages and cover arent lined up properly. Waste of money”

Helpful Report

Posted 1 year ago

We're sorry to hear that! Please send over a photo of the issue to support@papier.com and we'll be happy to resolve it for you. Papier Customer Service Team

Posted 1 year ago

“Super disappointed by the quality of my order. Edges totally mismatched, appearing quite cheap.”

Helpful Report

Posted 1 year ago

“Never received my order for the wedding - the replacement order also never arrived. Neither Royal Mail or DPD ever received the items from the printer which they showed proof off. Clearly they take the money and don’t produce the goods. Offered £30 compensation the day of the wedding by which time it was so late to get a replacement we had to make do with items we found on amazon which weren’t matching or personalised. No phone number to discuss the situation with - only an email - terrible customer service.”

Helpful Report

Posted 1 year ago

I'm so sorry for the negative delivery experience here! I can see Sian has refunded the missing order in full and applied £30 credit to your Papier account as a further apology. We are committed to improving our processes to prevent such issues in the future and really appreciate your feedback. Papier CS Team

Posted 1 year ago

“Took ages to get there. Paid for 1st class and it took over a week!”

Helpful Report

Posted 1 year ago

So sorry to hear this, Simon! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 1 year ago

“I ordered a personalized book for my last child to write notes about his milestones and have as a special keepsake for him. It was such a lovely book. However when I went to order one for my next child I was really disappointed to see that the company had put their logo right on the front cover. I didn’t know what to do as I didn’t want my baby’s keepsake book to have a company logo on the front cover underneath his name and birthdate. I finally realized if I went into my last order (which didn’t have the logo on the front cover) I should be able to order a new book through there without the logo. My book arrived this morning and it’s beautiful.. however I was so disappointed to see the company’s logo right in the middle of the front cover underneath my son’s name and birthdate. It totally ruins what is supposed to be a special keepsake. A company logo should be on the back cover not on a prominent place on a special book and the logo wasn’t in my proof so shouldn’t be there in the first place.”

Helpful Report

Posted 1 year ago

So sorry for the disappointment here, Jessica! We've taken the step of adding our logo to protect the artwork created by our wonderful designers, but I will definitely pass your feedback on here! Papier CS Team

Posted 1 year ago

“I paid for express shipping and it was delivered >1 week later. Information on the website was misleading and customer support over WhatsApp was not helpful. Look elsewhere if buying as a present on a tight deadline as you may end up empty-handed as I did.”

Helpful Report

Posted 1 year ago

So sorry to hear that! We've processed a postage refund on your order to compensate the delivery delay here. Papier CS Team

Posted 1 year ago

“Shipping and timely manner of product was great. However every page had"add comment or delete" on it. When putting comments it does not delete this and defaults to every page. EXTREMELY frustratring as it was a gift.”

Helpful Report

Posted 1 year ago

“All writing was different size. Barely even able to see any of it. Then some of it was fine. When I look back it all looked the same size.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please could you pop over some photos showing the issue to support@papier.com so we can look into this for you? Papier CS Team

Posted 1 year ago

“Too much paper before the diary actually starts.”

Helpful Report

Posted 1 year ago

Sorry to hear about the disappointment, Beverley - I'll definitely pass your feedback on! Papier CS Team

Posted 1 year ago

“Would not recommend, the notebook was really cheap and flimsy. When I complained, it took days to agree a refund and when I then ordered a replacement with expedited shipping, it failed to arrive and they didn’t care and said it was an issue with the delivery company and they couldn’t help. Much better stationery providers out there for the same price.”

Helpful Report

Posted 1 year ago

Thank you for your review, Vanessa! I can see Ellie processed a full refund on the missing item due to the delivery trouble, I do apologise for the disappointing experience here. Papier CS Team

Posted 1 year ago

“My delivery was apparently damaged in transit. I received no updates about this, and after a few weeks had passed since I placed the order, I had to track the package to learn that it had been returned to sender due to damage. Papier did not contact me to provide any updates on this. So I still don't know if I will actually receive my order, or when that might happen. I hope and trust I will eventually receive this order, but since you asked...I guess you should know...you asked for feedback before I received the package and before I received any communication from Papier about the delay in the order. Not terrific customer service, but I trust it will work out in the end.”

Helpful Report

Posted 1 year ago

Thanks for your review, Jennifer - so sorry to hear this was returned to us by USPS! I've reached out to you via email so we can arrange a speedy replacement for you. Papier CS Team

Posted 1 year ago

“I never got my planner in the mail and the support is not helping me with my order. They just keep telling me to wait and wait.”

Helpful Report

Posted 1 year ago

Sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 year ago

“Won’t be using Papier again, not only did I pay for special delivery and it arrived 8 days late (postage proves it didn’t go out when it said so). When the card arrived it was ruined, all bent and creased across the images. I’ve had no reply from Papier so would urge others to avoid.”

Helpful Report

Posted 1 year ago

So sorry to hear that, Matthew! Please could you pop over some photos showing the issue to support@papier.com so we can resolve this for you? Papier CS Team

Posted 1 year ago

“Great card, arrived late again!”

Helpful Report

Posted 1 year ago

Hi Paul - so glad to hear you were pleased with your card but I'm sorry to hear this was delivered late! We've gone ahead and refunded the postage cost by way of apology. Papier CS Team

Posted 1 year ago

“Paper and envelopes delivered to my mail box. But was a big package & much was left hanging out of mail box on a day it rained. Package got very wet & envelopes and cards all damaged. Customer service very difficult to work with & I gave up trying to get a replacement. Just not worth my time and effort. I strongly recommend never buying anything from Papier!”

Helpful Report

Posted 1 year ago

Thanks for your review Thomas & I'm really sorry to hear that your order arrived damaged! Please could you pop over some photos of the notecards showing the damage to support@papier.com & we'll be more than happy to arrange a replacement for you. Best wishes, Papier CS Team

Posted 1 year ago

“Papier lost my wedding invitations, and have refused to take any responsibility. I ordered express delivery for my invitations so that they arrive on time. The invitations were "lost" in the post, with Papier blaming the couriers at DPD for the mixup. They have told me that it is "human error," which is the last thing anyone who has had their wedding invitations lost in the mail wants to hear. They have prioritised sending me a new batch of invitations but that will take another week, which is simply too late for us. This is really appalling service. I strongly urge anyone shopping around for wedding invitations NOT to work with Papier as I'd genuinely hate for this to happen to anyone else. It has been incredibly stressful, and simply not worth the anguish we have experienced in dealing with customer service and trying to figure out what happened to our parcel. It's such a shame as I've always been such a supporter of Papier and its products. I can't believe they let me down for my wedding in such a colossal way.”

Helpful Report

Posted 1 year ago

We're so sorry to hear about your experience, I can see Nicole has now processed a full refund for you to apologise for the stress of not receiving your invitations on time. Sadly in rare cases DPD do lose items but we do really appreciate that this has been a big let down and is not the level of service we ever want to provide. We will keep you updated on the progress of the replacement invitations to make sure they reach you safely. Wishing you all the best for your special day, Papier Customer Service Team

Posted 1 year ago

“I ordered my Papier Book hoping it would arrive for my wife's 40th, I still have not received it. Extremely dissapointing as I ordered in plenty of time.”

Helpful Report

Posted 1 year ago

Hi Marc, we're so sorry to hear this order was delayed in the mail! I can see Ellie has now processed a full refund for you by way of apology. Papier Customer Service Team

Posted 1 year ago

“Disappointed by the print quality. Ink saturation was low with the border turning out grey rather than black in some areas. Printed as if I did this at home with a low ink cartridge.”

Helpful Report

Posted 1 year ago

Hi Keith, we're so sorry to hear your order had a printing error! Please send some pictures of the issue over to support@papier.com and we'll be happy to resolve it for you. Papier Customer Service Team

Posted 1 year ago

Papier is rated 4.6 based on 17,155 reviews