Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,210 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an academic diary and I have to say that even though I am a huge Papier fan I am disappointed with the quality. The cover is not strong at all and isn’t going to last 2 mins in a work bag.”

Helpful Report

Posted 1 year ago

So sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 year ago

“Paid full price and it never arrived. Scam.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Katie! We've reached out to you via email now regarding a replacement. Papier CS Team

Posted 1 year ago

“cover printed with stock text AND my text, wasn't visible in the mockup, and to fix it they wanted me to send back the customized notebook (at my expense). not throwing good money after bad, the covers are very low quality and thin”

Helpful Report

Posted 1 year ago

So sorry to hear this! If you could please reach to us at support@papier.com with your order number and photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 1 year ago

“forgot 2/3 of my order for my wedding.”

Helpful Report

Posted 1 year ago

So sorry to hear this, this is of course not in line with our usual standards! I can see Melissa has processed a full refund on the missing items for you now. Papier CS Team

Posted 1 year ago

“My package got lost in the mail and I have not received it or a refund.”

Helpful Report

Posted 1 year ago

So sorry to hear that, Emily! I can see Nicole has now processed a refund on the missing order for you. Papier CS Team

Posted 1 year ago

“Terrible! Lovely product which was due to arrive on 14th August for my father-in-laws 80th birthday party, didn't arrive until 23rd August, 6 days after the party so completely useless. I would like a full refund. Tom”

Helpful Report

Posted 1 year ago

So sorry to hear about the delivery delay, Tom! We've now processed a full refund for the trouble. Papier CS Team

Posted 1 year ago

“I finally invested a lot of money into a planner thinking that it would be of very good quality, however that was not my experience. I really wished to return it but because I already started school and the planner took forever to arrive, I will have to keep it or invest in another planner later on. The cover of my planner honestly feels like paper and could easily bend which is not my ideal planner.”

Helpful Report

Posted 1 year ago

So sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 1 year ago

“Purchased a diary as it was advertised as having 100 GSM paper - I use a fountain pen and a better quality paper prevents feathering and bleed through. NO way is this paper 100 GSM. I think it's probably 60 to 80 at best. Ridiculous.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Mervyn! The paper used in our diaries should be 100gsm. Please do feel free to reach out to us at support@papier.com with photos of the issue so we can assist further. Papier CS Team

Posted 1 year ago

“It’s been 3 weeks and I’m still waiting for my order to be received.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Iris! I can see Maya has processed a replacement for you which has now been marked as delivered, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 1 year ago

“I bought the Joy personalised academic diary last year and I was very pleased with it. I wanted to buy the same one, and personalise it the same way, but the design has changed and you can no longer edit the bottom text. It already says Papier in the back, so really there was no need for it. I was about to buy a new one for myself, and one for a friend. Unfortunately, this design change is a deal breaker for me and will now look in other brands.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We've taken the step of adding our logo to protect the artwork that our designers work so hard to bring to life and to ensure that you know your order is a 100% genuine Papier product. I'll certainly pass your feedback on as we're always looking to improve our products based on customer feedback! Papier CS Team

Posted 1 year ago

“I ordered an academic planner from the Papier website many weeks ago that has not been delivered.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Kirsten! I can see Maya has issued a replacement for you but please do reach back out if you need anything else at all. Papier CS Team

Posted 1 year ago

“I ordered a photo book for an 80th birthday. The quality of the book was poor, the photos were pixelated and there was a dent and black smudge on the front of the book. Insultingly I was offered 20% off instead of a refund. I will not be shopping on Papier again.”

Helpful Report

Posted 1 year ago

So sorry to hear this! I can see Melissa has issued a replacement for you but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 1 year ago

“I was a repeat customer and reordered the same exact planner from the year before. What they don’t tell you is that there are no longer two ribbons as placeholders/bookmarks in this planner. Unsure if this is just this planner or a change to all planners. They are still using photos that show two ribbons. To some this may not affect the outcome at all but for someone with a disability who purchased the planner specifically because of this, it’s rather disappointing. And turns out I couldn’t get a refund because I barely started using it and I ordered it ahead of time to prepare for my other planner running out. Just so disappointed that they would make a change and have photos that market the two ribbons still, so confusing for customers.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Tina! We've reached back out to you via email to arrange a further solution. Papier CS Team

Posted 1 year ago

“I still haven’t received my package. I requested a refund so I can reorder the planner and send to a different address but no one has been able to help me.”

Helpful Report

Posted 1 year ago

Sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 1 year ago

“Cover was not what I was expecting and I would appreciate a more detailed and organized daily planner within the pages for this price.”

Helpful Report

Posted 1 year ago

So sorry to hear that! Please feel free to get in touch with photos of the item at support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 1 year ago

“I placed an order for 2 journals and a planner. The hard cover journals were fine - cute covers and decent quality if a bit pricey. The spiral soft cover planner arrived damaged due to the very poor quality of the soft cover. When I emailed and noted this (with pictures) and asked to replace it with a hard cover version as the issue was in the quality of the actual soft cover, I was told I could either replace the poor quality item identically, or get 20% off a reorder in the hard cover. There was NO option for a refund on a damaged item of poor quality. With other, very high quality journal companies to choose from with much better customer service, I am mind boggled that they are unwilling to make the situation right. I will not be buying from them again. I do not feel valued as a customer.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Jennifer! I can see Danielle has now assisted with full credit to your account. Thanks for your feedback and apologies again for the disappointing experience here! Papier CS Team

Posted 1 year ago

“What a nightmare. I have made many photobooks over the years and this is by far the most clunky. You can’t even edit your photos. I was advised that the photos need to fit before downloading them! How ridiculous. Gave up after 4 hours and used a reputable company.”

Helpful Report

Posted 1 year ago

So sorry to hear this! We are constantly working to improve the website experience based on customer thoughts, so thank you very much for giving us your feedback. Papier CS Team

Posted 1 year ago

“There was no way to show who sent the gift or wish them a Happy whatever. I had to ask if the recipient got the journal because no shipping or delivery confirmation. Very poor. Won’t use again.”

Helpful Report

Posted 1 year ago

Sorry to hear that! I can see from the tracking that your order is marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. We do have a free gift message option for orders of any gift products, but I'll certainly pass your feedback forwards on this! Papier CS Team

Posted 1 year ago

“Super disappointed with Papier putting their logo beneath my personalization on their planner. I used a saved design and the proof did not show this. When I received my product, their logo was badly shoved beneath my personalization. It looks terrible. For my next planner, I’ll change brands.”

Helpful Report

Posted 1 year ago

So sorry to hear this, Lucy! I can see Ellie processed a partial refund for the disappointment. We will of course pass on your feedback to our product team going forwards. Papier CS Team

Posted 1 year ago

“Poor quality product and poor unempathetic customer service”

Helpful Report

Posted 1 year ago

I'm so sorry to hear this! I can see Ellie has arranged a full refund for you. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,210 reviews