Papier lost my wedding invitations, and have refused to take any responsibility. I ordered express delivery for my invitations so that they arrive on time. The invitations were "lost" in the post, with Papier blaming the couriers at DPD for the mixup. They have told me that it is "human error," which is the last thing anyone who has had their wedding invitations lost in the mail wants to hear. They have prioritised sending me a new batch of invitations but that will take another week, which is simply too late for us. This is really appalling service. I strongly urge anyone shopping around for wedding invitations NOT to work with Papier as I'd genuinely hate for this to happen to anyone else. It has been incredibly stressful, and simply not worth the anguish we have experienced in dealing with customer service and trying to figure out what happened to our parcel. It's such a shame as I've always been such a supporter of Papier and its products. I can't believe they let me down for my wedding in such a colossal way.