Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,155 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,155 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I finally invested a lot of money into a planner thinking that it would be of very good quality, however that was not my experience. I really wished to return it but because I already started school and the planner took forever to arrive, I will have to keep it or invest in another planner later on. The cover of my planner honestly feels like paper and could easily bend which is not my ideal planner.”

Helpful Report

Posted 9 months ago

So sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 9 months ago

“Purchased a diary as it was advertised as having 100 GSM paper - I use a fountain pen and a better quality paper prevents feathering and bleed through. NO way is this paper 100 GSM. I think it's probably 60 to 80 at best. Ridiculous.”

Helpful Report

Posted 9 months ago

So sorry to hear this, Mervyn! The paper used in our diaries should be 100gsm. Please do feel free to reach out to us at support@papier.com with photos of the issue so we can assist further. Papier CS Team

Posted 9 months ago

“It’s been 3 weeks and I’m still waiting for my order to be received.”

Helpful Report

Posted 9 months ago

So sorry to hear this, Iris! I can see Maya has processed a replacement for you which has now been marked as delivered, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 9 months ago

“I bought the Joy personalised academic diary last year and I was very pleased with it. I wanted to buy the same one, and personalise it the same way, but the design has changed and you can no longer edit the bottom text. It already says Papier in the back, so really there was no need for it. I was about to buy a new one for myself, and one for a friend. Unfortunately, this design change is a deal breaker for me and will now look in other brands.”

Helpful Report

Posted 10 months ago

Thank you for the feedback! We've taken the step of adding our logo to protect the artwork that our designers work so hard to bring to life and to ensure that you know your order is a 100% genuine Papier product. I'll certainly pass your feedback on as we're always looking to improve our products based on customer feedback! Papier CS Team

Posted 10 months ago

“I ordered an academic planner from the Papier website many weeks ago that has not been delivered.”

Helpful Report

Posted 10 months ago

So sorry to hear this, Kirsten! I can see Maya has issued a replacement for you but please do reach back out if you need anything else at all. Papier CS Team

Posted 9 months ago

“I ordered a photo book for an 80th birthday. The quality of the book was poor, the photos were pixelated and there was a dent and black smudge on the front of the book. Insultingly I was offered 20% off instead of a refund. I will not be shopping on Papier again.”

Helpful Report

Posted 10 months ago

So sorry to hear this! I can see Melissa has issued a replacement for you but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 9 months ago

“I was a repeat customer and reordered the same exact planner from the year before. What they don’t tell you is that there are no longer two ribbons as placeholders/bookmarks in this planner. Unsure if this is just this planner or a change to all planners. They are still using photos that show two ribbons. To some this may not affect the outcome at all but for someone with a disability who purchased the planner specifically because of this, it’s rather disappointing. And turns out I couldn’t get a refund because I barely started using it and I ordered it ahead of time to prepare for my other planner running out. Just so disappointed that they would make a change and have photos that market the two ribbons still, so confusing for customers.”

Helpful Report

Posted 10 months ago

So sorry to hear this, Tina! We've reached back out to you via email to arrange a further solution. Papier CS Team

Posted 10 months ago

“I still haven’t received my package. I requested a refund so I can reorder the planner and send to a different address but no one has been able to help me.”

Helpful Report

Posted 10 months ago

Sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 10 months ago

“Cover was not what I was expecting and I would appreciate a more detailed and organized daily planner within the pages for this price.”

Helpful Report

Posted 10 months ago

So sorry to hear that! Please feel free to get in touch with photos of the item at support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 10 months ago

“I placed an order for 2 journals and a planner. The hard cover journals were fine - cute covers and decent quality if a bit pricey. The spiral soft cover planner arrived damaged due to the very poor quality of the soft cover. When I emailed and noted this (with pictures) and asked to replace it with a hard cover version as the issue was in the quality of the actual soft cover, I was told I could either replace the poor quality item identically, or get 20% off a reorder in the hard cover. There was NO option for a refund on a damaged item of poor quality. With other, very high quality journal companies to choose from with much better customer service, I am mind boggled that they are unwilling to make the situation right. I will not be buying from them again. I do not feel valued as a customer.”

Helpful Report

Posted 10 months ago

So sorry to hear this, Jennifer! I can see Danielle has now assisted with full credit to your account. Thanks for your feedback and apologies again for the disappointing experience here! Papier CS Team

Posted 10 months ago

“What a nightmare. I have made many photobooks over the years and this is by far the most clunky. You can’t even edit your photos. I was advised that the photos need to fit before downloading them! How ridiculous. Gave up after 4 hours and used a reputable company.”

Helpful Report

Posted 10 months ago

So sorry to hear this! We are constantly working to improve the website experience based on customer thoughts, so thank you very much for giving us your feedback. Papier CS Team

Posted 10 months ago

“There was no way to show who sent the gift or wish them a Happy whatever. I had to ask if the recipient got the journal because no shipping or delivery confirmation. Very poor. Won’t use again.”

Helpful Report

Posted 11 months ago

Sorry to hear that! I can see from the tracking that your order is marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. We do have a free gift message option for orders of any gift products, but I'll certainly pass your feedback forwards on this! Papier CS Team

Posted 11 months ago

“Super disappointed with Papier putting their logo beneath my personalization on their planner. I used a saved design and the proof did not show this. When I received my product, their logo was badly shoved beneath my personalization. It looks terrible. For my next planner, I’ll change brands.”

Helpful Report

Posted 11 months ago

So sorry to hear this, Lucy! I can see Ellie processed a partial refund for the disappointment. We will of course pass on your feedback to our product team going forwards. Papier CS Team

Posted 11 months ago

“Poor quality product and poor unempathetic customer service”

Helpful Report

Posted 11 months ago

I'm so sorry to hear this! I can see Ellie has arranged a full refund for you. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 11 months ago

“I’m very disappointed that the special card i designed and ordered arrived after the event- my daughter’s wedding!!! Its expected delivery date was 26 June in time for the wedding inn 29th June. It didn’t arrive till 1st JULY!!!! The photo book was of good quality although some photos were blurry- something that most digital photo book companies alert you to when you upload the photo. Not sure why Papier doesn’t have this filter alert? I would appreciate a full refund for this very poor service. This would restore my confidence in your company. Thanks.”

Helpful Report

Posted 11 months ago

So sorry to hear about the delivery trouble - we've processed a postage refund for the card to compensate the delay. With regards to the photobook, please feel free to get in touch with us at support@papier.com with photos of the issues so we can arrange a solution for you! Papier CS Team

Posted 11 months ago

“Poor quality, not worth what I paid. I got the mid-year spiral bound Diary. The paper is so thin you can see whatever is on the other side with ease. The cover is a thin cheap plastic material with streaks on the block colour where it's been poorly printed. The cover colour is also not as vibrant as it shows on the website. I spent £25 on this I think it's more worth £10.”

Helpful Report

Posted 11 months ago

Hi there, Thanks for leaving your feedback - we're so sorry to hear that your item received has left you disappointed. If you could please send some additional images across to support@papier.com we'd love to look into this further for you and help sort a suitable solution! Best wishes and apologies again, Papier CS Team

Posted 11 months ago

“I ordered a wedding invitaion sample and never recived it. And it's been an entire month since it was estimated to get here.”

Helpful Report

Posted 11 months ago

We're sorry to hear that! I've dropped you a message so we can urgently organise a replacement for you. Papier Customer Service Team

Posted 11 months ago

“This is poorly made. The cover won’t last a month. I also do not appreciate the “new” holidays that are e pushed.”

Helpful Report

Posted 1 year ago

Hi Claire, we're sorry to hear that, if there is any damage to the cover of your diary please send a photo to support@papier.com and we'll be happy to help! Papier Customer Service Team

Posted 11 months ago

“I’ve been trying to enjoy my Papier pen for over a year. None of the Papier pen refills work. NOT ONE. I ordered two packs when I ordered my pen (6 total ink refills) - some write about a paragraph’s worth of text and then start drying out, and some only write whispers of ink as though they’re at the end of their life already. The pen itself is lovely. I’ve ordered ink refills from another company to fill the Papier pen. Would NOT recommend the ink refills, thus can’t recommend the Papier pen since my whole reason for buying the pen was to use ink refills.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your feedback - we're so sorry to hear that you've had trouble with your ink refills for your pen. Please do send us an email at support@papier.com so that we can help further with a solution. Best wishes and apologies again, Papier CS Team

Posted 1 year ago

“Still not received my package”

Helpful Report

Posted 1 year ago

Hi Paige, So sorry to hear that you have not yet received your parcel! Could you please send us a message at support@papier.com so we can help track this package for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 1 year ago

Papier is rated 4.6 based on 17,155 reviews