Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,205 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful diaries, we will be back and back”

Helpful Report

Posted 7 months ago

“My daughter asks for a new personalised diary every year, she loves them. They come nicely packaged and a good choice of patterns. It’s quite difficult adding a name to the template and would have liked to be able to make the name larger. Quite expensive but for a years worth of use it’s money well spent.”

Helpful Report

Posted 7 months ago

“I love Papier, their notebooks are so pretty and beautiful designed with durable and strong paper. The spacing of the dotted notebooks is just what i like, as too spacey pages drives me a bit crazy. However, I actually ended up creating my own planner for this year because the ordinary planner does not offer enough space for me to make notes about my everyday tasks at work. I also found myself only really using the week planner, as flipping back and forth between monthly to-dos was too overwhelming and would rather have it all in one place at the start of each month. but I didn't mind creating my own planner, it was enjoyable and left room for creative expression”

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Posted 7 months ago

“Love the look and feel of the diary but I wanted what I ordered last year - leather not hardcover and slightly more space for each day. Last year's was perfect!”

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Posted 7 months ago

“really good service, thanks”

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Posted 7 months ago

“I am a big fan of the planners and notebooks that papier produces! They have the best aesthetics of any planners I’ve seen, and so many options to choose from. I also love the layout!”

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Posted 7 months ago

“Very pleased with the product. Not so pleased with delivery. Paid extra for a quick delivery, arrived 1 week late!”

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Posted 7 months ago

“This isn't the first time I've ordered from Papier, and I've always been happy with the product. I bought this as a christmas gift - it's such a nice way of elevating a day to day item. They really liked it and I was overall very happy. Unfortunately, I paid for express shipping and was told in a couple of emails that my purchase would arrive on a certain date, which wasn't the case. My purchase hadn't even been dispatched by the date it was said to arrive, which was annoying because I'd paid to have it arrive to my flat before I went home for christmas. However, the customer service was fantastic and they managed to change the delivery address. I can't fault the customer service.”

Helpful Report

Posted 7 months ago

“A beautiful book, the only thing that let it down was your delivery, this was a Christmas gift that got left behind because it didn’t arrive on the specified date. If you have offered a Friday delivery don’t post it on Thursday on a 48 hour delivery service. Service is important too not just the product.”

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Posted 8 months ago

“Always a good service and lovely products”

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Posted 8 months ago

“There was a delay in the order that was outside of Papier’s control. They were very quick to refund postage, and offered to refund full amount if delivery was not made in time so very good customer service. The product was good too and fair price.”

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Posted 8 months ago

“I bought a planner for my daughter for christmas. Great quality and packaging. Would recommend.”

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Posted 8 months ago

“Bought these for my wife for Christmas, she loves them”

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Posted 8 months ago

“I got the daily journal planner, the design was super cute and just as expected. The colors were clear and the ability to personalize the product is awesome. The only complaint I would have would be that some of the pages at the top side of the book were bent in, probably had to do with shipping.”

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Posted 8 months ago

“Beautiful planner, love that it is customizable, but came vented.”

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Posted 8 months ago

“Wonderful customer service and fast responses!! Though package didn't come for Christmas, I understand as it is a busy time!!! Great great great, I am very happy!”

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Posted 8 months ago

“Order a diary from you every year as my sister loves them but this year there was as much choice when you opt for the personalised diary’s. Only 3 colours to choose from.”

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Posted 8 months ago

“Ordered 6 different books and they look great! Customer service is excellent and accommodating. The only issue I had is that the colour on one Note Book's cover was off, customer service let me order a replacement for free. However, the second Note Book has a mark on the front cover. I did not notify Customer Service as they had been very nice and I am grateful for their first response. Thank you. I will be happy to provide photo if you need it.”

Helpful Report

Posted 8 months ago

“Always like the quality”

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Posted 8 months ago

“I’ve always been very satisfied with Papier product quality, but my most recent purchase was a “black” planner except it doesn’t look like a rich black as it appeared on the website but more of a faded black/slate gray color”

Helpful Report

Posted 8 months ago

Papier is rated 4.6 based on 17,205 reviews