Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,205 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is great but I never received the gift box that I paid for and no one responded to the ticket about it.”

Helpful Report

Posted 8 months ago

“Lovely company, but preferred past iterations of the leather planners/diaries.”

Helpful Report

Posted 8 months ago

“Ordered a personalized book as a present. Unfortunately there is a small bit of damage on the binder. I am currently deeming this minor but as a gift it is a bit disappointing. I have no doubt the damage is from the post man wedging it in the letter box, but the item is not well protected. Bubble wrap would have protected it better. Thanks”

Helpful Report

Posted 8 months ago

“I ordered a photo book and Papier did not disappoint! The quality was lovely, my photos looked great quality in the book considering they were captured on my phone. The only issue I had was the upload system was hard to use on my phone. Love my book 🥰”

Helpful Report

Posted 8 months ago

“Excellent product but I was slighly dissapointed that the 7 sets that I purchsed were all wrapped up and packaged together with all the cards in one pack and all the envelopes in another. I would give a rating of 5 starts if each set had been packaged and wrapped individually.”

Helpful Report

Posted 8 months ago

“I have been buying all my cards since Papier started but I need some slight changes and maybe a few new designs maybe Deckle edge or letter press to differentiate!”

Helpful Report

Posted 8 months ago

“The 2025 diary for my daughter’s Christmas present has arrived. I am very pleased with it. The paper is of high quality and I really enjoy being able to personalise the front cover for her. The only annoying thing is that it mentions ‘Papier’ inside the box and one cannot get rid of it not change the colour, it’s black. I do not expect advertising to be on the front nor in the title and name panel. The diary is beautifully organised and my daughter uses all aspects of organisation within it. It has become a little Christmas tradition for me to gift her a new Papier diary every year, which she requests.”

Helpful Report

Posted 8 months ago

“The personalised product was absolutely beautiful. One star withheld as delivery took several days longer than stated.”

Helpful Report

Posted 8 months ago

“Good but envelope liner is printed,”

Helpful Report

Posted 8 months ago

“The paper is excellent quality but only worth buying when there is a sale. Also I sent it as a gift and my gift message was not in the box so my friend had to guess who sent it.”

Helpful Report

Posted 8 months ago

“Nice, but not worth the money due to printing errors within the planner itself.”

Helpful Report

Posted 8 months ago

“very nice product, easy customisation, the only reason for not giving full set of stars is that it's a bit on the pricey side”

Helpful Report

Posted 8 months ago

“All Papier notebooks are good quality and stylish. The two things missing that would make them simply perfect are a fixed pen loop and an elastic closure.”

Helpful Report

Posted 8 months ago

“I've bought planners for the past 6 years and generally love them because they are beautiful and useful. The lowere rating for this year's purchase is because the printing ink is faint and I have to look harder to see the dates etc. It's a disappoinment”

Helpful Report

Posted 8 months ago

“I find the website quite confusing as I would not have thought you would have to go into “Personalise” if you wanted the diary left blank. Although I made a mistake in the ordering of the item, it was very quickly and efficiently rectified.”

Helpful Report

Posted 8 months ago

“My planner for 2024 was delightful. My new one for 2025, not so much. The print is so light I can barely see it. I will admit I am disapointed. And I was so thrilled with 2024.”

Helpful Report

Posted 8 months ago

“I have ordered from this company every year for the last seven years to get a weekly planner for my dog grooming business. I have always been pleased except for this year there were no month tabs in the side to find each month easily.”

Helpful Report

Posted 8 months ago

“Excellent product but i’d love to know why my two donations to Easyfundraising were declined. I use online companies who donate and therefore won’t use again.”

Helpful Report

Posted 8 months ago

“Absolutely beautiful product, however I accidentally ordered the wrong style weekly/daily) agenda. Ultimately my fault but I wish they would differentiate more clearly which item is selected.”

Helpful Report

Posted 8 months ago

“Nice quality and will last a long time. Compared to a previous journal I bought, there is less planning space and more daily space. The journal is thicker. I have to pair it with a calendar, but that's a good thing for me because I don't always have a daily plan. In the last journal, I skipped a couple of years then went back to it.”

Helpful Report

Posted 8 months ago

Papier is rated 4.6 based on 17,205 reviews