Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,152 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,152 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased, a gratitude book, planner and recipe book. All which are beautiful and help me with their intended purpose. I also purchased a gold roller ball pen. The pen itself is beautiful but the functionality of it is shocking. Its writes unevenly, you have to hold it in a specific way to make letters look decent which actually takes the joy out of writing with it. I would 100% recommend the books but 0% recommend the roller ball pens.”

Helpful Report

Posted 1 month ago

“The product was great and beautifully packaged however the only problem was it arrived 1 week after the scheduled delivery date and after the event I ordered it for so completely useless.”

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Posted 1 month ago

“I used papier to create some photobooks from my wedding. I liked the user interface when preparing the photobooks, it was easy to put together especially in comparison to other companies' websites. The layouts and designs of the photobooks were slick and tasetful. However, I found the printing to fall short - there were printing speckles on some of the photobooks and the print quality should have been much better for the price. This is something I brought to customer service, and they were professional and quick in their response which I appreciated. Overall, a good experience but room for improvement for the end product.”

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Posted 2 months ago

“Good brand with cute products”

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Posted 2 months ago

“Impressed with the standard of paper and image quality but the optional edits where there is prompts such as or “delete if you prefer l”where printed on our end product . Really took the shine off something nice Now maybe I should have taken more care but clearly the end user wouldn’t want these text in their product and think more attention to detail should be looked at .”

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Posted 2 months ago

“Beautiful products and easily customised online”

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Posted 2 months ago

“My last two orders have been messed up.”

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Posted 2 months ago

“Was good, but late delivery”

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Posted 2 months ago

“Love what you do and the quality (and pricing is reasonable I think). A few issues - (1) your promo code did not get sent to me, (2) you should have it so that gold can be added regardless of size, (3) you should allow the title to also be on the side binding (in gold) no matter the size, and (4) an option (like artifact uprising) to do an album that is writeable, cloth cover, same size, etc. with the filters etc gold foil and color options (I didnt think you had the best color options but some good ones). But I am OBSESSED with our thank you cards from you OMG”

Helpful Report

Posted 2 months ago

“Beautifully designed and personalised notebooks. Just a shame that the paper quality isn't a little better as most inks show through.”

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Posted 3 months ago

“Loved them, too pretty to bear with. I wish it had a content, index page but it is gorgeous”

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Posted 3 months ago

“Fun designs and good quality on a whole”

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Posted 3 months ago

“I got a Papier to make a book journal and I absolutely love it! My only complaint is some pens do bleed through a little so maybe make the paper a tiny bit thicker otherwise I love it”

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Posted 3 months ago

“Great quality product, but promised shipping time on website not fulfilled and order arrived late”

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Posted 3 months ago

“I made several attempts to add pages and download the appropriate number of photos. I also didn't realize that I had to centre the photos...I thought they would be printed whole so had to re order my book as heads were cut off. More detailed instructions would be helpful”

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Posted 3 months ago

“The cooking journal was great quality and had a very effective design. The markers I received were okay, the colors were good but one of them had a very damaged tip. It still writes but does so with less ease as the other ones.”

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Posted 3 months ago

“the paper has a nice texture, it’s a good quality planner overall. Great if you’re left handed. Personalization looks good. Shipping was fast. Wish the layout was different.”

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Posted 3 months ago

“The quality of my planner is amazing. But I was not a fan of the setup. It didn’t seem logical to me to have the agenda set up the way it is. It should go by month and not by calendar year, then month, then month goals, then the weekly. I feel like this should be consolidated and split by month, that way I don’t have to flip so many pages.”

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Posted 3 months ago

“The product I received was very beautiful! I did get it engraved with my name on it so that is probably why it took a little longer to receive.”

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Posted 4 months ago

“I‘m very happy with my order. It was a bit damaged on the front and the pages don't line up well. Nevertheless, I am satisfied and would just like to draw attention to the fact that the packages should be better packaged in the future”

Helpful Report

Posted 4 months ago

Papier is rated 4.6 based on 17,152 reviews