Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,969 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered our daughter’s wedding invitations from Papier. The design process was easy to navigate and we were thrilled with the outcome. My only complaint was that the RSVP card in the grouping that we chose did not have enough information on it and it could not be customized to our needs. We ended up going to our local printer to design our own. We loved the Blooming Bouquet package so much we didn’t want to abandon it completely. The colors and the quality of the stock is fantastic. A value for sure. Everything came beautifully packaged.”

Helpful Report

Posted 2 months ago

“Absolutely love this book, the design and personalisation options are amazing and the outside feels sturdy and good quality. The only issue is the paper is quite thin so you can’t use any coloured or thick pens as they will show through on the next page. I’ve stuck every second page together with glue to make them thicker and now it works perfectly but wish it was just thick enough to begin with. Will still be buying again :)”

Helpful Report

Posted 2 months ago

“A mistake was made on the order initially, however, Natalie from the support staff, got back to me within the hour and had the product processed and sent straight away! Amazing timing and thank you for the prompt response and action! :))”

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Posted 2 months ago

“my original package came damaged but I was very impressed with the response time when I made my complaint.”

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Posted 2 months ago

“Beautiful paper, well crafted. I think someone should I erased the Design work... Had I seen a "mock up" of the final product, it is obvious that the Font size was much too small so it detracts from the whole design... Too bad... Otherwise, nice product!!”

Helpful Report

Posted 2 months ago

“My planner is great and I have no complaints at all about it. However, the delivery process left something to be desired. When my package didn't arrive on the estimated delivery date, I followed the link Papier sent to check the progress of the shipment and saw that it still said it was out for delivery. However, upon clicking the tracking number and going to FedEx's site, I saw that, instead of delivering to my address, they had instead delivered to a Duane Reade a few blocks away for some reason. The planner had actually arrived early, but because I wasn't notified, I was one day away from them considering the package abandoned and discarding it. Luckily, I was able to pick it up in time, but I'm honestly baffled at the whole situation. Very cute planner though!”

Helpful Report

Posted 2 months ago

“Papier is great for schedulers, but not so great for premium note cards.”

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Posted 2 months ago

“First time customer”

Helpful Report

Posted 2 months ago

“I ordered a 2025 diary, it came beautifully packaged but there was a misunderstanding with the personalisation so I had someone elses name on there. Papier were quick to remedy things and gave me a credit to reorder another diary. I wonder if anyone else made the same mistake as me who didn't want the diary personalised so just left it and I was sent the one with the example text !! Possibly not !!”

Helpful Report

Posted 2 months ago

“I used Papier to design my own wedding invitations. While I was very happy with the printing quality and paper of the invitations themselves, the printing on the envelopes and RSVP card was just OK. The text on those was a bit fuzzy and some of the lines were very faint, which caused some issues with people noticing critical info on our RSVP card.”

Helpful Report

Posted 3 months ago

“I love it but the spine is already starting to crack and I’ve only had it a week. Also it would be nice if there was a page or column for notes instead of just to do and “today’s priorities” because that’s kind of redundant. Overall the aesthetic is gorgeous.”

Helpful Report

Posted 3 months ago

“Loved the quality and packaging. The only issue I had was that it seemed from the UX that I HAD to personlize the book. It was a gift and I she tends not to like personalized things so in the future would be great to have patterns and prints that don't need to be personalized. I realized I could leave it blank but then I thought the empty space might look awkward. Would also have liked for the logo to not take up so much space on the front cover. It's in so many other places in the book it doesn't need to be on the front as well. It just ends up taking away from some of the beauty of the covers. Liked everything else! Shipping was quick and it arrived on time. Will likely purchase again.”

Helpful Report

Posted 3 months ago

“This was my 4th time ordering a planner from Papier. The quality of the planners, and layout of the planners is the reason I’ve become an avid customer, however, this was the first time I ordered a softcover and the quality is not what I expected from Papier. Although I’m disappointed with the quality it’s something only I will notice. I know moving forward not to order a softcover.”

Helpful Report

Posted 3 months ago

“Expensive but beautiful quality worth every penny! Please make the envelope seals a little more sticky as they do have a tendency to lift. Will order again thank you very much!”

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Posted 3 months ago

“The site was easy to navigate and the product came exactly as it looked. I loved the attention to detail in the packaging. It was nicely wrapped in tissue paper and the pattern on the paper matched the shipping box (which was hard to miss!). Paper quality was very nice.”

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Posted 3 months ago

“Easy to customize. Beautiful designs. fast shipping”

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Posted 3 months ago

“Beautiful book but wish the monthly notes pages were placed ahead of the month not all at the beginning of the planner.”

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Posted 3 months ago

“Love this planner”

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Posted 3 months ago

“I loved the quality of the paper.”

Helpful Report

Posted 3 months ago

“Loved my journals! The issue is the way they are shipped. The journals were dented on most of the corners. Some corners of pages folded over into themselves which is a huge bummer.. But things happen! Hope this helps :)”

Helpful Report

Posted 3 months ago

Papier is rated 4.6 based on 16,969 reviews