Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,205 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I LOVE the list note pads and am so sad they can no longer be personalized! I reordered every year at the holidays; they make great gifts.”

Helpful Report

Posted 9 months ago

“Fantastic quality, beautiful designs. I keep coming back year after year.”

Helpful Report

Posted 9 months ago

“Check your spelling!!! I noticed an error in the date that I used on my wedding thank you cards after it was printed and shipped! The font was small and even after checking, still didn’t catch it before they arrived. I ended up cutting the written section off to save myself the money in reprinting.”

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Posted 9 months ago

“The quality of paper is great, the envolpes are great, the printing could be better, sharper.”

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Posted 9 months ago

“Love these planners, had my eye on them for a few years but was disappointed to find they don’t have large ones! I got one as a gift for a friend and the design is beautiful and the paper is really really nice. I would recommend this but not for someone who needs more space to write. These are a bit pricey though too.. I can’t imagine what a larger planner would cost”

Helpful Report

Posted 9 months ago

“First, I love the quality of paper the calendar. I color code our family members, and there is no bleed through. I also LOVE that it is bound like a book, rather than a clunky spiral ring. That was the biggest selling point for me because I love to carry it in my purse without it getting caught on everything. It will take me time to adjust to having a calendar where all the months are in the front of the calendar and the weeks are in the back. That doesn't make sense to me, but maybe others like that? Also, I miss not having tabs on the months, so I will have to add those myself. Overall, it is a great, quality yearly calendar for the price.”

Helpful Report

Posted 9 months ago

“Have had 2 diary’s purchased in the past .have tried today several times to purchase one for next year such difficulty tellin me they dnt reconize my email .very frustrating .this wouldn’t entice you to buy on this site”

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Posted 9 months ago

“Love these notebooks and calendars! HOWEVER, the size is far too small...:(”

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Posted 9 months ago

“My planner is beautiful. I like the layout, the size, the simplicity. No issue with delivery and no experience with customer service. My one complaint is the paper. The pages are so thin that the ink bleeds through. Otherwise it’s a nice planner.”

Helpful Report

Posted 9 months ago

“The planner came out exactly as I was hoping and looked great. It was also a good quality. The only issue I had was that it has water damage from the delivery. I guess the box wasn't secure enough and the edges of the planner are uneven and discolered from water damage.”

Helpful Report

Posted 9 months ago

“The first order we received was delayed, and then arrived damaged, which was not a good start. However Papier were very responsive in dealing with the issue, customer support were very attentive, and in the end we received a high quality photo book. Therefore, despite the initial experience, we would recommend Papier and we are happy with the quality of the product”

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Posted 10 months ago

“very pleasing array of goods. I like the quality of the paper goods and the unusual bookmarks.”

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Posted 10 months ago

“Happy with the lovely items I received, however the first pen arrived alone in a box big enough for a pair of shoes! After chasing the late arrival of my other items I was told one (pen clip) is unavailable (not particularly important anyway) and the personalised diary had to be re-ordered. Apart from the obvious delay this was handled with efficiency and courtesy. I’ve been buying a diary from Papier as a gift for my niece for a few years now and will continue to do so as the quality (and service when things don’t go perfectly) is excellent.”

Helpful Report

Posted 10 months ago

“This is the fourth year in a row now that I have purchased a Papier diary. This year I ordered the exact same diary (same cover etc). Overall I love the Papier product, but I don't like the new change to the front of the diary where Papier have inscribed their name directly under where my name and the year date goes. This is something new for the 2025 diary. I have blacked this out. I'd really like this NOT to be done next year.”

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Posted 10 months ago

“Overall good quality with high quality paper and well made covers. Fairly straightforward to upload pictures etc and what was produced was what I intended. The colour representation seemed a touch dull, but the detail in the photos was pretty well maintained. Not cheap compared to others of lesser quality, but would definitely consider using them for special books (eg wedding photos).”

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Posted 10 months ago

“So many beautiful products - a treat of a website”

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Posted 10 months ago

“Great products. Easy to order .”

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Posted 10 months ago

“Absolutely love my Papier products, but I took off a star because the layout of the productivity planner recently changed and I wish I had the option to still get the old one - I used it happily for 2 years. Otherwise they are beautiful quality and carefully thought out.”

Helpful Report

Posted 10 months ago

“The website could be improved by having a way to switch the selected photos around the preview rather than having to exit and start from scratch. I did view the finished product which had been delivered directly to a friend as a gift and was a bit disappointed about to see buckling on some of the images. The mount and frame were good enough quality. Delivery was made one day earlier than stated”

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Posted 10 months ago

“Super helpful customer service”

Helpful Report

Posted 10 months ago

Papier is rated 4.6 based on 17,205 reviews