Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,154 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My book is beautiful and will make a great addition to my kitchen. I was bummed the pen was broken though and doesn’t work I had to toss it (but was very pretty)”

Helpful Report

Posted 5 months ago

“The journal is of good quality. The pages are not too thick but do not transfer the tint of pen or markers. The only issue is that I asked for a personalized name at the front, and it was without the name.”

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Posted 5 months ago

“Notebook was amazing. Only one small problem with packaging is thay it could be a bit thicker as it was damaged when arrived due to dog bite through packaging to notebook”

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Posted 5 months ago

“I like your products. Lovely choices & like that the products can be customised”

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Posted 5 months ago

“I like the color and notebook a lot. One piece of feedback would be to have the month t a glance and monthly goals at the beginning of each section by month and have tabs so I don’t have to switch between three places.”

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Posted 5 months ago

“I liked my paper but it would have been helpful if you mentioned what capacity the boxes held.”

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Posted 5 months ago

“I love these planners and buy one every year. They’re always so beautiful and well-made. I did deduct one star for this year because it’s the first year the Papier logo is on the front near your name and you cannot take it off. I feel that detracts from their old-world charm and personalization and there is already a prominent logo on the back.”

Helpful Report

Posted 5 months ago

“My wellness journal arrived more than a week later than estimated. However, customer service was good with refunding the shipping fee for this delay. This was nice but what was upsetting was that the wellness journal that I received was not the same as the one that I ordered. The inside is nothing even close to the one that is advertised when you click “look inside” on the website. After talking with customer service they have offered to completely refund my order as there was reportedly a printing error with my item. I appreciate the great customer service!”

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Posted 5 months ago

“Beautiful products”

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Posted 5 months ago

“My purchase was a gift. The packaging was very nice.”

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Posted 5 months ago

“Recently, I received my Papier planner, and I love the cover design and I also love how organized the planner was laid out. My only complaint is that the notes for each month are way in the back of the planner meaning I have to flip back and forth to write out my plans for each month. Otherwise it is a very nice planner and very well done!”

Helpful Report

Posted 5 months ago

“I love my Papier yearly planners and last ordered in 2022. When I placed my order for my 2025 planner, I anticipated minimal changes as the website didn’t reflect much difference in planners of prior years. Upon receiving my 2025 planner, the daily spaces to write in were smaller and the calendars were labeled with an abundance of holidays, etc. It would be a great option to omit holidays, etc. on the monthly calendar portion of the planner as it takes up space. If customers could also be afforded more space in the daily sections, it would be beneficial and more appealing for future purchases.”

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Posted 5 months ago

“The book is super cute and came in perfect condition! Only thing is shipping took over a month :(”

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Posted 5 months ago

“loved the selections, also thought the ability to customize is excellent, delivery was good and the wrapping was outstanding, especially to give as a gift. My only issue is the print and lines within the 2025 planner; it was too light, wish it was one or two shades darker so as to see in the low lights of winter.”

Helpful Report

Posted 5 months ago

“I had an issue with express shipping and a delayed order and it was fixed by Papier! I appreciated the easy communication and helpfulness from a representative to resolve the issue. I reordered again because of this!”

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Posted 5 months ago

“Beautiful journals that made fantastic Christmas gifts for team and clients alike. Disappointing delivery delay but I was pleased to be refunded for the dedicated day delivery charge. Thank you”

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Posted 5 months ago

“Beautiful diaries, we will be back and back”

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Posted 5 months ago

“My daughter asks for a new personalised diary every year, she loves them. They come nicely packaged and a good choice of patterns. It’s quite difficult adding a name to the template and would have liked to be able to make the name larger. Quite expensive but for a years worth of use it’s money well spent.”

Helpful Report

Posted 5 months ago

“I love Papier, their notebooks are so pretty and beautiful designed with durable and strong paper. The spacing of the dotted notebooks is just what i like, as too spacey pages drives me a bit crazy. However, I actually ended up creating my own planner for this year because the ordinary planner does not offer enough space for me to make notes about my everyday tasks at work. I also found myself only really using the week planner, as flipping back and forth between monthly to-dos was too overwhelming and would rather have it all in one place at the start of each month. but I didn't mind creating my own planner, it was enjoyable and left room for creative expression”

Helpful Report

Posted 5 months ago

“Love the look and feel of the diary but I wanted what I ordered last year - leather not hardcover and slightly more space for each day. Last year's was perfect!”

Helpful Report

Posted 5 months ago

Papier is rated 4.6 based on 17,154 reviews