Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,205 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,205 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a problem with personalised diary, I didn't want to put anything in, but you auto filled with a random name. Suggest you don't have any auto fill name to avoid this”

Helpful Report

Posted 7 months ago

“great diaries”

Helpful Report

Posted 7 months ago

“Very cute, and I think I'll get a lot of use out of it, but I do wish that various sections were tabbed for easier access and that the covers were a bit sturdier. Something between the hardcover and the actual cover, which feels quite flimsy. I'm pretty sure it'll get very beat up in my bag.”

Helpful Report

Posted 7 months ago

“Good journals, a bit pricey though.”

Helpful Report

Posted 7 months ago

“My book is beautiful and will make a great addition to my kitchen. I was bummed the pen was broken though and doesn’t work I had to toss it (but was very pretty)”

Helpful Report

Posted 7 months ago

“The journal is of good quality. The pages are not too thick but do not transfer the tint of pen or markers. The only issue is that I asked for a personalized name at the front, and it was without the name.”

Helpful Report

Posted 7 months ago

“Notebook was amazing. Only one small problem with packaging is thay it could be a bit thicker as it was damaged when arrived due to dog bite through packaging to notebook”

Helpful Report

Posted 7 months ago

“I like your products. Lovely choices & like that the products can be customised”

Helpful Report

Posted 7 months ago

“I like the color and notebook a lot. One piece of feedback would be to have the month t a glance and monthly goals at the beginning of each section by month and have tabs so I don’t have to switch between three places.”

Helpful Report

Posted 7 months ago

“I liked my paper but it would have been helpful if you mentioned what capacity the boxes held.”

Helpful Report

Posted 7 months ago

“I love these planners and buy one every year. They’re always so beautiful and well-made. I did deduct one star for this year because it’s the first year the Papier logo is on the front near your name and you cannot take it off. I feel that detracts from their old-world charm and personalization and there is already a prominent logo on the back.”

Helpful Report

Posted 7 months ago

“My wellness journal arrived more than a week later than estimated. However, customer service was good with refunding the shipping fee for this delay. This was nice but what was upsetting was that the wellness journal that I received was not the same as the one that I ordered. The inside is nothing even close to the one that is advertised when you click “look inside” on the website. After talking with customer service they have offered to completely refund my order as there was reportedly a printing error with my item. I appreciate the great customer service!”

Helpful Report

Posted 7 months ago

“Beautiful products”

Helpful Report

Posted 7 months ago

“My purchase was a gift. The packaging was very nice.”

Helpful Report

Posted 7 months ago

“Recently, I received my Papier planner, and I love the cover design and I also love how organized the planner was laid out. My only complaint is that the notes for each month are way in the back of the planner meaning I have to flip back and forth to write out my plans for each month. Otherwise it is a very nice planner and very well done!”

Helpful Report

Posted 7 months ago

“I love my Papier yearly planners and last ordered in 2022. When I placed my order for my 2025 planner, I anticipated minimal changes as the website didn’t reflect much difference in planners of prior years. Upon receiving my 2025 planner, the daily spaces to write in were smaller and the calendars were labeled with an abundance of holidays, etc. It would be a great option to omit holidays, etc. on the monthly calendar portion of the planner as it takes up space. If customers could also be afforded more space in the daily sections, it would be beneficial and more appealing for future purchases.”

Helpful Report

Posted 7 months ago

“The book is super cute and came in perfect condition! Only thing is shipping took over a month :(”

Helpful Report

Posted 7 months ago

“loved the selections, also thought the ability to customize is excellent, delivery was good and the wrapping was outstanding, especially to give as a gift. My only issue is the print and lines within the 2025 planner; it was too light, wish it was one or two shades darker so as to see in the low lights of winter.”

Helpful Report

Posted 7 months ago

“I had an issue with express shipping and a delayed order and it was fixed by Papier! I appreciated the easy communication and helpfulness from a representative to resolve the issue. I reordered again because of this!”

Helpful Report

Posted 7 months ago

“Beautiful journals that made fantastic Christmas gifts for team and clients alike. Disappointing delivery delay but I was pleased to be refunded for the dedicated day delivery charge. Thank you”

Helpful Report

Posted 7 months ago

Papier is rated 4.6 based on 17,205 reviews