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Papier Reviews

4.7 Rating 14,672 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,672 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 25th April 2024

Papier 5 star review on 24th April 2024

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Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

Papier 5 star review on 18th March 2024

449

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a photo book as a Christmas present for my in-laws with photos from our recent wedding. I spent over $150AUD including shipping, and the book arrived completely destroyed. The pages had come away from the cover entirely and there was already gross finger prints on some of the pages! Honestly even without the damage the quality is just not there for the price. I’m so disappointed and now there’s no way I’ll be able to get a replacement in time for Christmas. Choose another online store if you’re looking for a photo book, it’s not worth the disappointment to order from Papier.”

Posted 1 year ago

I'm so sorry to hear that your order arrived in this condition, this is of course not in line with our usual standards. Please contact us at support@papier.com so that we can investigate this further and arrange a solution for you! Best wishes, Papier CS Team

Posted 1 year ago

“Designed a journal, redirected to Paypal to pay. Paid (twice). Site crashed. No journal, design was deleted.”

Posted 1 year ago

Thanks for your review - I'm so sorry for the issues you have experienced here! Please do contact us at support@papier.com so that we can look into this for you and arrange a solution! Best wishes, Papier CS Team

Posted 1 year ago

“I love Papier notebooks and will continue to buy them, but I HATE the Classic Rollerball Pen. I purchased it because it was adorable but it stopped working two days after I purchased it. It also skipped when I wrote (the ink didn't always come out well). I thought it was a dud and purchased refills. They also skip terribly. The only way it writes well is if the pen is held EXACTLY upright - no angle at all. Which is very awkward and not at all a normal way to hold a pen. Unfortunate as its a pretty pen.”

Posted 1 year ago

I'm so sorry to hear about the trouble with your pen! Please do get in touch with us at support@papier.com so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 1 year ago

“I ordered the 2023 planner in the style wonder and the shipping was great. However, the paper is thin and all my pens bleed through making it hard to read any page. I ordered a new planner through another company—bummed that this was customized and didn’t work out. Will not recommend this planner due to the paper quality.”

Posted 1 year ago

Thanks for your review Taylor - I'm so sorry to hear about the disappointment with your planner! Please do get in touch with us at support@papier.com so that we can arrange a solution for you. Best wishes, Papier CS Team

Posted 1 year ago

“Placed an order for stationery. Cards came in with faded ink, peeling and bent corners, thin font, uneven borders, off-center cut, and the navy ink from the backs of the cards rubbed off onto the white front of the card right underneath it, so each card looks dirty. These cards were purchased for professionals but these are very unprofessional and will not be used. I have contacted customer service four times and their best offer is replacing the cards with blank cards, since they are obviously having issues with their ink, or offering a 25% refund, even though 100% of the cards were negatively affected. What a mess! I highly recommend shopping anywhere else.”

Posted 1 year ago

Thank you for your review Anna - I am so sorry to see the issues with your order! This is very disappointing indeed and not at all in line with our usual standards. I can see that this has been flagged with our printers, and a return and full refund has since been arranged for you - please do get back in touch with us at support@papier.com if you need anything else at all. Best wishes, Papier CS Team

Posted 1 year ago

“I order an item for next day delivery on the 11th of October and got an email saying my item would be delivered by the 14th. It is now the 17th and I haven’t received anything. I cannot even track the item. I ordered this item early enough for me to gift it in time for the persons birthday and now it will arrive too late? This is unacceptable and a big shame as now I no longer have a card for the person.”

Posted 1 year ago

Hi there - I'm so sorry to hear about the delay with your order! Please do get in touch with us at support@papier.com with your order number & we can of course look into this for you. Best wishes, Papier CS Team

Posted 1 year ago

“Pen clip is a stolen design from a small brand. Papier does not operate with ethics. Disgraceful”

Posted 1 year ago

“We are a small stationery brand called Rama Publishing based in London. I met their head designer during a panel where she was supposed to mentor me. At the end of our 10 minutes together she asked me if she could keep our Daily Review Planner and our gold brass pen holder. I then never heard from her which is fine but then to my horror, they are selling an identical version. So identical that a lawyer said our case had merit. Avoid at all costs!”

Posted 1 year ago

“would not recommend this company at all, the book was botched with the photos all either upside down, distorted, stretched or squashed.”

Posted 1 year ago

We're so sorry to hear your photo book arrived in this condition! Send over your order number and a photo of the issue to support@papier.com and we'll be happy to help. Papier Customer Service

Posted 1 year ago

“I had ordered a planner two weeks before college classes had started, which was planned to arrive shortly after, just in time for classes. After my estimated arrival date, I checked the tracking and the date kept changing to a later date, every single day. At this point, I emailed support explaining how my package had failed to arrive. Eventually, they said they could send a replacement, however I was already two weeks into classes at this point. (and two weeks without planner I should have at this time.) They failed to offer expedited shipping, so I asked for a refund. I do not recommend this company. Apparently it happened often, and support didn't seem too concerned.”

Posted 1 year ago

I'm so sorry to hearthat you didn't receive your order safely Madison - I can see that a replacement was offered with the fastest shipping we have available, but I do apologise that this timeframe didn't work for you. I can see a full refund was processed on the missing item instead - please do let us know if there were any issues with receiving this! Best wishes, Papier CS Team

Posted 1 year ago

“I have loved Papier for a long time, which is why we ordered our daughter's wedding invitations from them. My daughter purchased the invitations from the Papier UK website. When I was checking our bank account, I noticed that we were charged double for a single order. Since we live in the U.S., I spoke to someone via live chat to explain what happened. I provided my order number to the customer service representative who told me that there was only one charge on their end, even though I explained that our credit card account had been charged twice. He then told me I needed to provide "evidence" that my credit card was charged twice. I did as he asked and he miraculously was then able to see where they charged my account twice. The representative then told me that we would receive a refund for the duplicate charge but when I checked my account, it showed the pending refund but not for the full amount that they charged. This was their screw up, not mine and somehow, for some reason, I'm not getting the full refund. I will never order from this company again. This entire experience left me feeling like I was being scammed by Papier UK.”

Posted 1 year ago

Thanks for your feedback! We're so sorry to hear you experienced payment issues when placing an order with us. When you try to make a purchase and the transaction fails, the bank will sometimes hold the funds as pending while they wait for the transaction to go through. As soon as the bank realises the transaction has failed, the funds will be returned to your account. If the payment is pending but you haven't seen the funds return to your account, please do get in touch with us at support@papier.com so we can investigate further for you! Best wishes - Customer Service

Posted 1 year ago

“I would rate this 0 stars if I could. My order arrived damaged and the customer service team was unwilling to give a full refund for the product. Pictures were sent that they did not fully address other than saying they were sorry. The fault was as a result of their packaging materials, so why would I want to pay and order another product from them? So I could get another damaged planner? For such a pricy planner especially for a student it really sucks that it’s completely dented and that the company was willing to do so little about it. I did tell them how the damage was as a result of their packaging and they didn’t care at all, didn’t even address the message. I absolutely will not be ordering from them again, and would not recommend their products to anybody else.”

Posted 1 year ago

“Hello: My name is Fiorella Ayvar , I order a gratitude book for my friend to 4206 Turtle Grass Ct Saint Cloud FL 34772 with order number P-2582872 and I PAYED FOR SHIPPING SO HE CAN RECEIVE THE BOOK TODAY BUT HE DIDNT RECEIVE. I just have a message saying “ Your item has been delivered to an agent for final delivery in SAINT CLOUD, FL 34772 on July 21, 2022 at 1:23 pm" .... so can you tell me where my order is??? Thanks”

Posted 1 year ago

Hi Fiorella - I'm sorry to hear about the trouble with receiving your order! I've popped an email over to you now so that we can look into this further for you. Best wishes, Papier CS Team

Posted 1 year ago

“Ordered a Mini Photo book with baby's first year memories as a gift for grandparents. Was so excited to see the album, but it paled when I opened it. Surprise surprise - pictures are not printed on photo paper, not even matte photo paper. The output looks like someone printed the pictures on a home printer using regular sheets. I would have readily paid a bit more to get the best quality. Really disappointed for what has been paid for versus what was expected.”

Posted 1 year ago

Oh no, I'm so sorry to hear about the disappointment with your order! For our Mini photobooks, we use a silky 200gsm paper with a glossy sheen. Please feel free to get in touch with us at support@papier.com with your order number & photos of the item received so we can arrange a solution for you. Best wishes, Papier CS Team

Posted 1 year ago

“$660 worth of fancy wedding invitations arrived soaking wet. Contents packaged in cheap thin cardboard with no plastic to protect contents. Box was sitting at my front door for hours in the rain. I indicated urgency since invitations needed to be sent out soon. Received what seemed to be automated response on 18th saying they were closed 15-18 and would respond back later. Never heard from them and salvaged the best ones to sent out. Now a month later they want photos of the water damage in order to feedback to their shippers? I'm not going to bother. It should be obvious that you don't ship $660 worth of fancy paper in thin cardboard without plastic protecting the contents.”

Posted 1 year ago

I'm so sorry to hear your order arrived in this condition. I can see my college Steph has attempted to reach out to you but it seems you are not receiving our emails. Of course, I would be more than happy to process a full refund for you as you were not able to use many of your items. Please allow up to 5-7 working days for this to be reflected in your account. I will of course share this feedback with the courier service also to make them aware of the disappointment caused here. I have also sent a follow-up email to you should you not see this response. Once again I'm very sorry for any trouble caused here. Do let me know if there's anything else I can help you with. Thanks, Livs

Posted 1 year ago

“Really poor quality, print very off centre but they said was on allowance? Very disappointed and had to return!”

Posted 1 year ago

I'm sorry to see your order arrived in this condition Lorna, I can assure you this is not our usual standard. I've taken a look and can see my colleague Sophia processed a full refund for you and mentioned for you not to return the item due to our error, I hope this helped! Should you need any further assistance please do drop us a message at support@papaier.com. Thanks, Livs

Posted 1 year ago

“$660 worth of fancy wedding invitations arrived soaking wet. Contents packaged in cheap thin cardboard with no plastic to protect contents.”

Posted 1 year ago

Oh no, I'm very sorry to hear this! Seems like my colleague reached out to you on the 18th of April with regards to this but is yet to receive a response. Please could you send over some photographs to our support team - (support@papier.com) of the physical product received so that we can look into this for you, as well as pass these on to our printers? Thanks, Livs

Posted 1 year ago

“My order came and none of the photos were in the right position or even close to how I’d created it on the site. Not even the front cover. I’m really unhappy with it. I spent a long time compiling photos and placing them in the book for it to arrive and look terrible.”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photobook, this is not up to our usual standards at all! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 2 years ago

“such poor quality and no options for editing and when you upload a photo even though is not great quality it does not give you the option to go forward regardless it should say we dont recommend this photo as it might come out well they look dull and not bright as my original photos do not happy and will not use again i have other companies that have much better product”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photo product, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 2 years ago

“Horrific!!! Very very bad quality. Could hardly see the duck and the watermelon was faint and streaked. Would not provide a refund. Bad customer service. Spent $117 to throw it away.”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your order! I can see my colleague offered a return for a full refund, as the order printed as expected. You are welcome to do so and we can issue the full refund upon it's return, no problem at all :) All the best, Alicia :) Papier CS Team

Posted 2 years ago

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Papier is rated 4.7 based on 14,672 reviews