Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,148 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received half of my order and I can’t seem to find a way to contact Papier.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Sue! We've reached out to you via email now to arrange a solution. You can always contact us by jumping on live chat with a member of the team during our operating hours (10am to 6pm UK time) or via email at support@papier.com. Papier CS Team

Posted 5 months ago

“This was my first and last time ordering from Papier. The planner is made of very cheap material, I’m going to have to buy another one from a different brand because this one just does not fit my needs.”

Helpful Report

Posted 5 months ago

Thanks for your review, Jessica - so sorry to hear this! If you'd like to get in touch with us at support@papier.com with any relevant photos, we'll be happy to look into this. Papier CS Team

Posted 5 months ago

“This planner has the worst layout ever. You have to flip back and forth. Why are all the pages for each month not together? I am not using it. I need to buy another planner from elsewhere. Would like a refund for this terrible planner that costs way more than it's worth.”

Helpful Report

Posted 5 months ago

Thanks for your review - we're so sorry to hear about the disappointment with your planner! Our product pages do provide full details about the inside contents of our planners but we'll certainly pass your feedback forwards. Feel free to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 5 months ago

“Ordered a welcome board in colour rose. It arrived and it was in colour white and the font wasn’t the correct size. Requested a replacement which then didn’t arrive. Asked again and was sent a replacement but this was also faulty with the same issues. All papier offered was a 30% refund as they stated ‘slight variations’ can happen with the colour and the font was the correct size according to the printers. Sent photo evidence that proved this was not the case but have been left with two faulty boards and only 30% refund.”

Helpful Report

Posted 5 months ago

We're so sorry for the disappointment caused here, this is of course not the experience we want for any of our customers. Your feedback has been passed forwards as we're always looking to improve our products based on customer's thoughts. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Disappointed. I was looking forward to this planner but it’s very cheap quality. Then I find out I can’t return the item”

Helpful Report

Posted 5 months ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 5 months ago

“Hi Papier I am very interested on getting discounts because I ordered a gratitude journal early December and was told it would arrive by middle of December not only did the line of that book getting fully canceled but the estimated arrival kept going up I was looking forward to starting this by the start of 2025 and never received and had inconvenience from this I hope we can work this out thanks Happy new year, Bennett,”

Helpful Report

Posted 5 months ago

We're so sorry to hear that your order was affected by a stock issue, Bennett! We've reached out to you via email now. Papier CS Team

Posted 5 months ago

“Very thin paper”

Helpful Report

Posted 5 months ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 5 months ago

“I ordered the A5 2025 diary from Papier based on a review I read, but unfortunately, it hasn’t quite met my expectations. The layout feels poorly thought out and impractical. For instance, the diary includes sections for monthly goals, to-do lists, top priorities, and new habits, but these pages are grouped together in one section rather than being integrated at the start or end of each month. This means I have to keep flipping back and forth to find the relevant section, which is cumbersome and disrupts the flow of using it. There is also no ribbon or bookmark to hold your place, which seems like a basic feature that should be included, especially for a product at this price point. While the design itself is nice, I find it overpriced for something that requires extra effort and accessories, like tabs or bookmarks, to make it more user-friendly I don’t recommend this product.”

Helpful Report

Posted 5 months ago

Thanks for your review, Kim - we're so sorry for the disappointment with your planner and will certainly pass your feedback on! Regarding the missing bookmark, please do pop over a photo showing this to support@papier.com and we'll be happy to help. Papier CS Team

Posted 5 months ago

“I have not yet received my order after 5 days of it said it would arrive. I am extremely upset”

Helpful Report

Posted 5 months ago

Sorry to hear this, Monet! We've reached out via email to resolve this for you. Papier CS Team

Posted 5 months ago

“Rubbish they will not give the £10 off when you sign up for your first order”

Helpful Report

Posted 5 months ago

Sorry to hear this, Alan! We currently offer a 10% off your first order when you sign up to our mailing list, and we also have a £10 off referral offer. You can check out full details about all of our promotions here: https://www.papier.com/promotions/ Papier CS Team

Posted 5 months ago

“I ordered 100 holiday cards to send to my clients. I received the cards with poor color/print quality around the perimeter of every one. I contacted customer service. The options were to send a new batch of cards or refund me 20%. How does a paper company send me a poor quality paper item? I was Very disappointed with the quality and the 20% refund to remedy their problem. I was Not going to wait for another batch to ship to potentially have the same problem. How will you prevent this from happening in the future?”

Helpful Report

Posted 5 months ago

So sorry to hear this, Gina! I can see Simrah has assisted with a partial refund and the quality issue has been flagged to our printing team so we can prevent this going forwards. Papier CS Team

Posted 5 months ago

“My journal came damaged and when asking for a refund, they offered me 10% back which does not even cover shipping. After back-and-forth they refused to give me full refund and, instead, offered to send a new journal. The new journal also came damaged in the mail. For $30 journals and poor customer service, I will not be buying from them again and do not recommend this to anyone else.”

Helpful Report

Posted 5 months ago

So sorry to hear that your replacement order arrived damaged, Emily! Please do feel free to pop over a photo showing this to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 5 months ago

“I haven’t received two items I ordered almost a mont ago, on December 12. The UPS tracking hasn’t been updated either so I don’t know if my two journals are lost or if they’ll appear halfway through March.”

Helpful Report

Posted 5 months ago

So sorry for the delivery delay here, Cristina! I can see there was a recent update to the tracking so I'm hopeful this will be with you in the next few days, but please do reach out to us at support@papier.com if this is not the case. In the meantime, we've processed a refund on the shipping fee paid. Papier CS Team

Posted 5 months ago

“I ordered a calendar for my daughter for Christmas-not personalized-just a calendar. I wanted to exchange it for the bigger size and was told I could not because it was personalized. I wrote a reply back stating it was not and why can’t it be exchanged and I’ve gotten no reply at all. Stuck with this calender”

Helpful Report

Posted 5 months ago

So sorry to hear about the disappointment here, Jane! Sadly, as per our returns policy, our made-to-order products are not eligible for a refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Normally love using Papier - but last two times I have used it - my cards either haven't arrived or have arrived weeks late.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Tom! I can see Andia assisted with a replacement for a missing order, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 5 months ago

“I was sent a 2025 diary with 2024 on the front but as I personalised it I cannot get a refund.”

Helpful Report

Posted 5 months ago

Sorry to hear this, Rian! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Absolutely terrible. Still awaiting an oder from the 11th Deceber which was a christmas present. yes there has been a refun but still no order. TERIIBLE customer service with no guidance on when the order will be recieved.”

Helpful Report

Posted 5 months ago

So sorry for the delay to your order, Harry - we do appreciate this is a disappointing experience and of course not in line with our usual standards. I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 5 months ago

“I was excited about this diary, but it didn’t live up to expectations, especially for the $70 price tag. The front page is thin and flimsy, feeling more like a budget product than something premium. While the corners weren’t terribly bent, they still arrived slightly damaged, which isn’t what you expect at this price point. To make matters worse, I waited over three weeks for it to arrive. After all that time, I expected a much higher-quality product. Unfortunately, I wouldn’t recommend this diary unless major improvements are made.”

Helpful Report

Posted 5 months ago

So sorry to hear this! If you'd like to pop over photos of the damaged item to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 5 months ago

“I love Papier products, but my experience on this occasion was very poor. I ordered express delivery to reach before Christmas, the delivery was delayed and then never reached me. I contacted customer service and they haven't offered any real alternatives.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Dora! I can see Nicole has now assisted with a replacement but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“The incorrect initials were embossed on book. So very disappointing as it was meant to be special Xmas gift.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Lisa! Please do pop over a photo showing the issue to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 17,148 reviews