Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,154 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a diary as a Christmas gift on the 6th December, with an estimated delivery date of 16th. Still not been dispatched… I emailed and they’re refunding me postage but I still don’t have a delivery date and have to buy another gift because who knows when it’ll arrive!! Disappointed & out of pocket, my friend however will be over the moon with two gifts 🎁”

Helpful Report

Posted 6 months ago

We're so sorry for the delay to your order and the trouble this has caused you! Please do let us know if you'd prefer to cancel your order for a full refund at this stage and we'll be happy to assist. Papier CS Team

Posted 6 months ago

“My order was due to be sent on the 11th December and due to arrive on 19th December. It’s now not due until the 23rd. We will now be away and won’t receive it in time. It’s for Christmas presents. I’m extremely disappointed!! I can’t even begin to explain how upset and angry I am!”

Helpful Report

Posted 6 months ago

So sorry to hear about the delay to your order and the inconvenience this has caused! I can see Melissa has assisted with a shipping cost refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“I never received my item”

Helpful Report

Posted 6 months ago

Sorry to hear about the delay, Natalie! I've just double-checked your tracking and can see this was marked as delivered today, but please do reach out to us at support@papier.com if there are any issues. Papier CS Team

Posted 6 months ago

“I ordered a customized recipe journal for my sister for christmas and it was due to be delivered dec 10 apparently but it still says on its way on the UPS website and won’t update a delivery date”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Nicole - so sorry to hear about the delivery delay! I can see this was marked as delivered on 17th December but please do let us know if you need anything else. Papier CS Team

Posted 5 months ago

“My Christmas card order hasn't been delivered, the tracking into just says that DPD are waiting for the package and no one from Papier will respond to me. I've used them before with no problems but this is a disaster. There is no phone number to call so I keen on emailing to no avail.”

Helpful Report

Posted 6 months ago

So sorry to hear that your Christmas cards didn't arrive safely, Sara! I can see that Simrah has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 5 months ago

“I cannot get hold of anyone - I ordered a gift 3 weeks ago - it says it was due to be delivered 4 days ago. There is no tracking and if you call it says to chat, live agents not available - awaiting an email and worried about £100 worth of gifts not being sent. Terrible terrible service and no gifts!”

Helpful Report

Posted 6 months ago

Sorry to hear about the delivery delay here and the concern caused! I can see this was marked as delivered on 18th December but please do reach back out to us if you need anything else. Papier CS Team

Posted 5 months ago

“We ordered a sample save the date and loved it. Our order was delayed due to an issue with the printer, then once it arrived there was a clear fault with the save the date with a pink line through the centre of the card. We were provided with a re-printed batch, but these are still not the same as the origional sample we had ordered. The customer service were great, but we will most likely order wedding invitations fom else where.”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Becky - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the reprinted order versus the sample, we'd be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“Products are great. But that’s if you can receive them. They’ve unfortunately picked the absolute worst courier company in Australia called “Couriers Please”. If you’ve had the unfortunate experience of having someone delivered (if at all) by this company, then you’ll know what I’m talking about. I ordered 2 weeks ago, Couriers Please said they delivered it, no photo evidence, no description where they left it, nothing. You cannot call them, instead fill out a form on their website and wait for a call back. It’s been 5 days and no one has contacted me. I told Papier and they asked me if “have I checked the delivery location?” — sorry, are you serious? Why would I report it as missing if I hadn’t. Amazing. I’m still waiting for a re-order. Couriers Please will not contact you, if it’s lost, you simply have to hope Papier will reorder for you. Papier, out of respect for your customers, choose a better courier Company instead of the cheapest.”

Helpful Report

Posted 6 months ago

Thank you so much for your feedback! We're so sorry for the disappointing experience here. I can see Nicole has assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 6 months ago

“Am only giving the low mark, because p ordered November 23rd and they shipped UPS and tracking has it in Canada, I reached out to Papier, they told me 10th December it would be delivered by the 10th of de ember but the UPS tracking still has it arrived Canada but no movement. Am concerned I will not receive this at all or in time for christmas.”

Helpful Report

Posted 6 months ago

Thank you for your review! I'm so sorry to hear about the delivery trouble here. I can see Andia has now assisted with a full refund for the missing order but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“Very expensive for the product.”

Helpful Report

Posted 6 months ago

Thanks for your feedback - so sorry to hear about the disappointment here! If you do have any issues with your order, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 6 months ago

“Cover is pretty but that’s about it. Paper is so extremely thin that it leaves this planner useless. The way it is laid out is also awful. Why would the month and the weeks of that month be separated? Makes 0 sense”

Helpful Report

Posted 6 months ago

So sorry to hear about the disappointment with your planner! If you'd like to contact us at support@papier.com with your order number and any relevant photos of the product, we'd be happy to look into this for you. Papier CS Team

Posted 6 months ago

“While their FAQ's warn that the photos will not look the same in the photobook as on a backlit screen, the quality difference between the photos as shown on their app and in the book is dramatic. My photos met their quality guidance when I uploaded, were still sharp and clear zoomed to 150% etc, looked fine in their app but the photos in the photobook are grainy, blurred and very poor quality. When speaking with Support, they just keep copying and pasting the same prewritten responses about backlit screens and saying the photos uploaded weren't good enough quality. Apart from the photo quality issues, the book is very small and unimpressive. I got the large (and added a large number of extra pages), which was described as a coffee table album; it's small and thin and wouldn't look good on the coffee table. I would not order from here again and will be looking elsewhere to get the rest of my photo albums printed. The quality for the price is very poor.”

Helpful Report

Posted 6 months ago

So sorry to hear this! Your feedback will certainly be passed forwards. I can see Ellie has assisted with a partial refund for the disappointment, but please do reach back out to us if you have any further queries. Papier CS Team

Posted 6 months ago

“I still haven’t received my order, it’s getting close to Xmas”

Helpful Report

Posted 6 months ago

So sorry to hear this, Sylvian! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 6 months ago

“Very delayed delivery. Not sure what delivery service they are using but the tracking link is not functioning.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Madison! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 6 months ago

“Very poor quality for the amount you pay. I had to beg for my money back to several members of staff. There’s lots of better stores to go to!”

Helpful Report

Posted 6 months ago

So sorry to hear about the disappointing experience here, Laura! I can see Ruth has processed a refund for you, but please do reach back out to us at support@papier.com if you have any further queries. In the meantime, we will of course pass your feedback on. Papier CS Team

Posted 6 months ago

“Disappointed with the rollerball pen and refills. Be warned: the tip of the pen is very rough on paper, offering zero smoothness, which completely ruins any pleasure in using it. It’s not worth the money - many cheaper alternatives perform much better.”

Helpful Report

Posted 6 months ago

So sorry to hear this! Please do feel free to pop over some photos showing the issue to support@papier.com, and we'll be happy to look into this for you. Papier CS Team

Posted 6 months ago

“Dissappointed. I uploaded a high quality photo but the resolution on the resulting card was grainy and poor. I ordered like 100 of these so money completely wasted.”

Helpful Report

Posted 6 months ago

Thanks for your feedback, Francesca - so sorry to hear this! If you'd like to send over some photos demonstrating the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 6 months ago

“Didn’t end up getting my order, I cancelled and got my money back as it was taking too long. Kept getting told about the delays didn’t even bother to offer a slight discount I had to ask for my postage back. No clear understand of how long it would actually take.”

Helpful Report

Posted 6 months ago

So sorry to hear about the disappointing experience here, Jessica! I can see Maya has fully refunded your order but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 6 months ago

“BEWARE! Papier do not recognise the consumer rights contained in the Consumer Contracts Regulations. This entitles consumers to a refund if an item purchased on line is returned within 14 days provided it is not personalised. I have been refused a refund for a diary WHICH HAS NO PERSONALISATION and have only received patronising emails confirming the refusal to refund. Won't be buying from Papier again.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, we're so sorry to hear about the disappointment here! Unfortunately, we don't allow returns for made-to-order products on a changed mind basis. Of course, if there are any issues with the item received, please do get back to us at support@papier.com and we'll be happy to assist further. Papier CS Team

Posted 6 months ago

“said order was dispatched ordered nearly 3 months ago never got any update on my order or no refund”

Helpful Report

Posted 6 months ago

So sorry to hear your order didn't arrive safely Jessica - it looks like this was returned to us by the courier! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 6 months ago

Papier is rated 4.6 based on 17,154 reviews