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Papier Reviews

4.7 Rating 14,706 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,706 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 3rd May 2024

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Papier 5 star review on 19th April 2024

Papier 5 star review on 19th March 2024

452

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrific!!! Very very bad quality. Could hardly see the duck and the watermelon was faint and streaked. Would not provide a refund. Bad customer service. Spent $117 to throw it away.”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your order! I can see my colleague offered a return for a full refund, as the order printed as expected. You are welcome to do so and we can issue the full refund upon it's return, no problem at all :) All the best, Alicia :) Papier CS Team

Posted 2 years ago

“Really disappointed and would not recommend! Substandard printing, paper and arrived damaged! The photo book I ordered arrived damp and so all of the inner pages were slightly wrinkled. The paper was very thin making it feel quite cheap and easily creased and absorbed the colours so the pictures had lost impact. I asked for a new photo book that wasn’t damp and on better paper and all they did was offer me 10% off future purchases - useless!”

Posted 2 years ago

Hi there - I am so sorry that your photo book was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 2 years ago

“Terrible customer service. Never received my order and no one tried to help me with that.”

Posted 2 years ago

“Nothing but disappointment - spent hours collating images and laying out a design for my mum's 70th birthday Album. Digital proof approved prior to ordering was perfect and we were initially super excited that it arrived a day earlier than expected, only to be heartbroken when unpackaging it to find over 3/4 of the pages printed with images completely distorted, placed around the wrong way, even upside down INCUDING THE FRONT COVER! Frustratingly, there was no contact phone number to be able to call and speak to someone about this, so I had to wait to be contacted via email the following day (given time difference between customer service in UK and me having order in Australia). Apparently the error was found to be on the end of their image host, and they were unable to "fix" it and reprint. They were also unable to tell me how long this mysterious file host error may take to be fixed so BEWARE....your finished product has the potential to arrive just like ours - embarrassingly incorrect. Any basic form of quality control checking would have instantly recognised the mistakes...the front cover image very obviously sideways! Images upside down and sideways throughout and not at all resembling the digital proof I approved. But this is clearly not a process implemented by the company, or else the error would have been picked up prior to the product being sent to me. Yes, I was refunded in full however now I'm needing to find an alternative company and completely re-do the project, and am left with nothing but a very sour experience and a mum who was overwhelmed with the sentiment of our gesture but clearly heartbroken - for both herself and us - by the quality and the fact we were having to completely re-do it all again. Papier weren't willing to compensate us for the cost of having to re-print elsewhere either. Save your time and go elsewhere to avoid disappointment.”

Posted 2 years ago

Hi Mel, We're so very sorry to hear about your experience. Of course in this instance we were able to offer a full refund straight away as we were unable to resolve the issue with the image host and did not want to risk another photo book printing with the same errors again as we appreciate this is for a very special occasion. Papier Customer Service

Posted 2 years ago

“The pen I bought for £10 hardly works! Disappointed.”

Posted 2 years ago

Hi Daisy, we're sorry to hear that! Drop us an email on support@papier.com and we'll be happy to refund or replace it for you. Papier Customer Service

Posted 2 years ago

“I LOVE those notebooks, unfortunately, I was not able to order them. I spent an hour putting together my order until I noticed at checkout papier only delivers to a few countries. I think that's extremely uncommon nowadays and you should be informed about that issue earlier on. It was such a waste of time. They even sent emails ala "hey, complete your order now". Extra salty :S”

Posted 2 years ago

Hi, we're so sorry to hear you weren't able to complete your order. Unfortunately Brexit has made it difficult for us to ship to all the countries we would like to! Apologies again for the inconvenience. Papier Customer Service

Posted 2 years ago

“I received my planner yesterday. It did take awhile, but that's understandable due to the customization. It's beautiful, although the paper quality isn't as thick as I was expecting for the cost. What I wish was disclosed on the product page is that nothing is in order. If I write out my to-dos and goals and important dates for January, I don't want to flip through the remaining 11 months to get to the actual planner (week view). It would make way more sense to group everything together by month so you can start each month listing out the dates & goals, and then go into next month with those in mind as you get through your weeks. Instead you have to flip around. I took a chance on this planner and I am already regretting it. I have no clue if it's returnable because it's monogrammed.”

Posted 2 years ago

Thank you for your message, I’m so sorry to hear you don’t like the setup of the 2022 diary! Our 2021 diary did have the monthly to dos and goals grouped with the month, however this led to some dates being replicated as the to dos and goals split the months unevenly. We made the decision to revert back to our original layout (where the monthly goals and to do's are grouped together at the start of the diary and no dates are replicated) for our 2022 Diaries as we received a high volume of feedback from people who preferred this layout. Do email us on support@papier.com and we'll be happy to help further. Papier Customer Support

Posted 2 years ago

“Very very VERY disappointed. I thought this would be a quality product. I bought a 2022 planner- nice design outside but the paper quality inside is extremely disappointing! I have a fountain pen that I use everyday for personal use including my yearly planner and it bled through to the next page! (which isn’t a blank page after each month- it is the next month!) Sooo I even used a regular ink pen nothing fancy nothing thick and it NEARLY bleeds through so regardless of what pen I use it copies over and makes a mess for the following month. I think there should be a disclaimer to use PENCIL ONLY! POOR POOR POOR QUALITY FOR AN EXPENSIVE PRODUCT! (My previous planner was from Target and the paper was much thicker, and never bled through)”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your diary, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :)

Posted 2 years ago

“I ordered a planner from Papier to be delivered to the states. Shipping took a while, which I expected. When the package arrived late, I opened it to find that the contents of the journal were upside down and backwards. My husband, a book maker, was able to fix the journal, but I asked for a refund. The company could only make a 25% refund or 25% off my next purchase, but they offered to send a new journal. How is a company able to send a replacement but not a full refund? The email communication went on for an entire week with no real solutions made. So we spent money to fix a product that was wrong, and no money was sent to fix it.”

Posted 2 years ago

Hi there, I am so sorry for the trouble here! In regards to the book, if you were happy to keep the journal, we would of course be happy to issue a partial refund to compensate for the issues here, or a replacement to be sent t receive a corrected product, so the incorrect item could be recycled. I am so sorry to hear you had this frustration on this occasion - if you can get back in touch on support@papier.com, we can of course issue the 25% refund for you. Best wishes, Alicia

Posted 2 years ago

“The pens are horrendous. They look good and have a good weight on them. However, it’s very scratchy to write with and the ink does not flow well at all. Really disappointed”

Posted 2 years ago

“Disappointed and dissatisfied! The journal I ordered was not what should be expected. Soft cover journal does not close and props open at all times. Pages of the journal require strength and weight to stay open, while writing. Journal writing should be stress free, not stressful. Customer service was no help!”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your journal, this is very unusual feedback! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Alicia :) Papier CS Team

Posted 2 years ago

“Disappointed with the quality of printing and paper used in the minimalist books. We placed a large order and the photos appear grainy on the pages. We are also missing half our order even though we paid for fast delivery. Wouldn’t recommend.”

Posted 2 years ago

Hi there - I am so sorry that your order was not complete, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 2 years ago

“I feel really disappointed of the papier product that I've received. I spent $45 for a customized notebook by gold-foiled but it turned out as a silver-foiled notebook. I contacted the customer service and could not understand what they said.”

Posted 2 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com again, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 2 years ago

“I was so excited about ordering such a cute planner. Unfortunately I was sent a damaged planner. The post office did not damage the planner since Papier packed and presented it so well. Also I had my name added to the cover and you can’t even and you can barely see it. The writing is so small.”

Posted 2 years ago

Hi there - I am so sorry that your planner was delivered in this condition, this is not up to our usual standards at all! If you can contact us on support@papier.com, myself or one of my colleagues will be able to help with a resolution here. Best wishes and apologies again, Alicia :) Papier CS Team

Posted 2 years ago

“Pretty annoyed. I purchased a custom diary for my partner and her business.. the custom writing isn’t even centred on the diary.”

Posted 2 years ago

Hi there, I am so sorry your order was delivered with this issue. As the title is as wide and the text box, part of the left side is lost in the crease of the spine, which exaggerates the centralisation of the title. If you can get in touch with us on support@papier.com we can get this rectified for you, no problem! Best wishes, Alicia Papier CS Team

Posted 2 years ago

“I ordered the Papier pen and was incredibly disappointed when it arrived as the ink flow was really inconsistent making for a very frustrating experience. I contacted the customer service team and provided examples however I was told that the pen was not faulty and that sending a replacement would not yield a different result. They informed me that I was welcome to return the product for a refund but that I was have to cover the postage costs. This pen falls well below the standard expected especially considering the price and according to Papier themselves, it wasn’t a “fault” with my pen but a flaw in the pens design.”

Posted 2 years ago

I am so sorry to hear you were not 100% happy with your Papier Pen, this is so disappointing to see. I can see my colleague has refunded the pen for you - this should be in your account within 10 working days! Do let me know if we can assist you further, Alicia

Posted 2 years ago

“Quality of the planners is disappointing. Looks much cheaper in person. Paper is super thin, so much so that when you open the planner you can literally see the outline of the next page. Not very practical. I got this item personalised as a Christmas gift but it was no way near the quality I was expecting for the price. While I am happy I was able to return it for a refund, the customer service team refused to reimburse me for the return shipping costs. I'm out £9 for the pleasure of returning a gift that wasn't fit for purpose. Wouldn't recommend.”

Posted 2 years ago

I am so sorry to hear you are unhappy with your order, this is very unusual and disappointing to hear. Sadly we cannot provide free of charge returns for orders which have printed as expected, I am sorry for this. Do let us know if there is anything else we can help with? Best wishes, Alicia

Posted 2 years ago

“Having used papier for photo books in the past, I used it to make a photo album for my dad’s upcoming 70th. The album arrived with about 20% of the photos rotated and stretched. When I reached out to customer support to have the issue resolved, they told me it was an external problem out of their control and only offered me a refund not a solution. I went back to them a few times trying to suggest another resolution i.e. if someone could fix it manually for me, if they could help me find another printer so I wouldn’t have to start from scratch. There was absolutely no customer support in this regard - it was like talking to a brick wall. I had spent roughly 10 hours preparing the photo book. I’ve since had to use another company to prepare a replacement, spending a significant amount of time to do so. I found this experience very disappointing, and won’t be using this company again. I’m still seeking a refund.”

Posted 2 years ago

Hi there - I am so sorry for the trouble here. This sounds like a technical bug affected the design which is really disappointing. I can see my colleague issued the refund for you on 5th November and this should be in your account within 10 working days. Do let us know if you have any further queries! Best wishes. Alicia

Posted 2 years ago

“I ordered a card with a photo on it. The photograph was the right way up in my order, and set to scale. When the card arrived the photograph had been turned 90 degrees and stretched - it looks terrible. I will be seeking a refund.”

Posted 2 years ago

Hi, we're so sorry to hear your order arrived like this- if you haven't already be in contact please do contact support@papier.com so we can process a replacement or a refund for you. Papier Customer Service Team

Posted 2 years ago

“Ordered photo cards as thank you notes for our wedding - they printed quite light, grainy and low quality. They look like something I printed on my printer at home and the ink on the inside of the card is smudged across the whole inside. I reached out to customer service and they offered a 30% discount or to reprint them. I don't want them reprinted- I already had to order something else from another company as there are time constraints to get thank you notes out, especially since we had a very small wedding. Wouldn't order from here again.”

Posted 2 years ago

Hi there - I am so sorry to hear you are not 100% happy with your photo cards, this is very disappointing to hear! Please do contact us on support@papier.com and we can assist you further in resolving this issue. All the best, Papier CS Team

Posted 2 years ago

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Papier is rated 4.7 based on 14,706 reviews