Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,154 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s been more than 20 days that my order is on hold with you, apparently due to a ‘technical issue with supliers’. This is unacceptable. I wasn’t informed of that before buying it and there is no banner on your website at the moment making customers aware of this problem.”

Helpful Report

Posted 8 months ago

Hi Marcia, thanks for sharing your review with us. We're so sorry for the delay to your order and disappointment caused by this! I can see this has been marked as delivered to you on October 12th, but if you haven't successfully received this order please send us a note confirming your address to support@papier.com and our team will help sort this further for you. Best wishes and apologies again, Papier CS Team

Posted 8 months ago

“One of the wrost companies I have been unfortunate enough to deal with. had to request a full refund as after 3 attempts they still couldn't get my order correct. Staff seem nice enough when you can actually raise one of them. Do not try the phone line, they do not answer. Do not bother with the chat service, they do not answer. All in all total disaster. Steer clear!”

Helpful Report

Posted 8 months ago

We're so sorry to hear about the negative experience here, Jez, and can assure you this is not in line with our usual standards. We can assure you we do take this issue seriously and your feedback has been passed forwards. Papier CS Team

Posted 8 months ago

“Wish I had checked the reviews before ordering a photo book . They missed the delivery date and then promised to deliver over a week later and treat order as “high priority .” It has now missed the revised date they gave and looks like it will not be here for a family event as they can’t expedite and can’t even tell me when it will ship”

Helpful Report

Posted 8 months ago

We're so sorry for the delay to your order, Jim, and the inconvenience this has caused you. I can see Suzanne has now assisted with a refund for the trouble, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 8 months ago

“Ordered a photo book of our wedding for my grandmother and did not arrive in time for us to give it to her when we last saw her. I still have not received the order and it has been over three weeks now.”

Helpful Report

Posted 8 months ago

We're so sorry for the delay to your order and the inconvenience this has caused you. We've processed a shipping cost refund to compensate the delay, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 8 months ago

“I am pretty disappointed with my order. I got a planner and felt the quality wasn't very good considering the high price point. The pages weren't aligned quite right; it felt very much like an Etsy dropshipped planner, not something made with attention to detail. The pages seemed poorly cut and not great quality. Plus, the cover is very flimsy. My main issue though, was for some reasons, the monthly overview/goals pages are not dispersed throughout. This is generally standard on most planners. The product page makes no note of this. Had I known this, I would not have purchased. I did try to return but evidently they don't do returns on their personalized planner (which is most of their planners). The bookmarks I bought too seemed flimsy but at least they'll work in any spiral bound book. I wouldn't buy again and wish I'd stayed with my regular Plum Paper Planner. Customer service was polite though. I am still in the process of seeing if they'll provide some sort of alternate resolution.”

Helpful Report

Posted 8 months ago

So sorry to hear about the disappointment with your planner! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to help resolve this for you. Papier CS Team

Posted 8 months ago

“Still hasn’t arrived - it’s been a month :(”

Helpful Report

Posted 8 months ago

“I ordered a pack of highlighters and received them a week before school started. When wanting to use them for the first time they were dry, and the tip of the highlights were hardened. Waste of money.”

Helpful Report

Posted 8 months ago

So sorry to hear this! Please reach out to us at support@papier.com with photos showing the issue and we'll be happy to arrange a solution for you. Papier CS Team

Posted 8 months ago

“My notebook looks beautiful but the front of the spine is already cracking after two weeks of use and the ribbon bookmark has completely frayed.”

Helpful Report

Posted 8 months ago

Oh no, so sorry to hear this! Please do pop over photos of the damaged item to us at support@papier.com, and we'll be happy to look into this for you. Papier CS Team

Posted 8 months ago

“The delivery process was not good, I don’t mind having to pay a little bit extra for shipping but I do expect it to arrive on time. It came 6 days after the original delivery date, and had barely any updates from the papier team.”

Helpful Report

Posted 8 months ago

Sorry to hear about the delivery trouble here, Alys! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 8 months ago

“I am extremely disappointed with my recent planner I recieved after being a loyal user. As a college student, this is my one splurge every year and now I feel so taken advantage of and my faith in this brand is shattered. I decided to try the spiral bound and for $40, you would expect more than a cheap plastic cover. Normally, the quality is great. I get a new design + personalized every year and was excited to try the new spiral. I assumed (I guess stupidly) this new option would be the same quality as I was used to - dead wrong. It looks and feels so cheap, bends easily, and is super thin. I wish I could get my money back, but I had such good experiences before that I didn't even consider I would need to. I wish I could go back and choose the original binding, I'm just so sad.”

Helpful Report

Posted 9 months ago

So sorry to hear this, Rebecca! We've reached out via email to arrange a solution. Papier CS Team

Posted 9 months ago

“Do not use. We ordered wedding invitations and the sample we received looked great but when the actual invitations came they did not print the border box correctly look at these photos and you can see the top line of all the invitations is basically cut off, so disappointed - making it worse when I reached out they offered 20% off? Why would I want that on invitations I’ll not going to use terrible customer service- AVOID”

Helpful Report

Posted 9 months ago

So sorry to hear this! I can see Maya has issued a replacement for you but please do get back in touch if there are any further issues. Papier CS Team

Posted 9 months ago

“Some of the pages fell out of the book when the gift was first opened. The quality of the glue/binding of the pages to the spine is very poor/weak. For the price of this book vs competitors, the quality is awful. I wouldn't use Papier for a photobook again. Family Album did a great book for half the price, which has still stayed together and looks great!”

Helpful Report

Posted 9 months ago

So sorry to hear this, Becky! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 9 months ago

“High price, high shipping, okay quality”

Helpful Report

Posted 9 months ago

Thank you for your feedback, I will certainly pass this on. Please feel free to reach out to us at support@papier.com if you do have any issues with the product quality. Papier CS Team

Posted 9 months ago

“Hello I have been meaning to contact you as originally very happy, but I was looking through the book only for the second time and a page came out :( definitely not the quality I paid for. I looked around at nana different photo book stores and I came to Papier because I wanted a top quality book that would last a long time as this was a very special book for my dad who past away. I have now looked again and all the pages are coming loose.”

Helpful Report

Posted 9 months ago

So sorry to hear this, Jacqui! If you'd like to reach out to us at support@papier.com with further photos of the damage, we'll be happy to look into this for you. Papier CS Team

Posted 9 months ago

“I bought an academic diary and I have to say that even though I am a huge Papier fan I am disappointed with the quality. The cover is not strong at all and isn’t going to last 2 mins in a work bag.”

Helpful Report

Posted 9 months ago

So sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 9 months ago

“Paid full price and it never arrived. Scam.”

Helpful Report

Posted 9 months ago

So sorry to hear this, Katie! We've reached out to you via email now regarding a replacement. Papier CS Team

Posted 9 months ago

“cover printed with stock text AND my text, wasn't visible in the mockup, and to fix it they wanted me to send back the customized notebook (at my expense). not throwing good money after bad, the covers are very low quality and thin”

Helpful Report

Posted 9 months ago

So sorry to hear this! If you could please reach to us at support@papier.com with your order number and photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 9 months ago

“forgot 2/3 of my order for my wedding.”

Helpful Report

Posted 9 months ago

So sorry to hear this, this is of course not in line with our usual standards! I can see Melissa has processed a full refund on the missing items for you now. Papier CS Team

Posted 9 months ago

“My package got lost in the mail and I have not received it or a refund.”

Helpful Report

Posted 9 months ago

So sorry to hear that, Emily! I can see Nicole has now processed a refund on the missing order for you. Papier CS Team

Posted 9 months ago

“Terrible! Lovely product which was due to arrive on 14th August for my father-in-laws 80th birthday party, didn't arrive until 23rd August, 6 days after the party so completely useless. I would like a full refund. Tom”

Helpful Report

Posted 9 months ago

So sorry to hear about the delivery delay, Tom! We've now processed a full refund for the trouble. Papier CS Team

Posted 9 months ago

Papier is rated 4.6 based on 17,154 reviews