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Osmio Reviews

4.7 Rating 3,241 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 3,241 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 12th January 2026
Christopher Addams
Osmio 5 star review on 23rd November 2025
John .
Osmio 5 star review on 23rd November 2025
John .
Osmio 5 star review on 20th November 2025
Svetlana Stevens
Osmio 5 star review on 11th April 2025
Michelle Henry
Osmio 5 star review on 6th April 2025
Elvinas Zazeckas
Osmio 5 star review on 16th December 2024
Balint Kulacs
56
Anonymous
Anonymous  // 01/01/2019
Very quick delivery - excellent customer service - I highly recommend this firm.
Helpful Report
Posted 5 years ago
Very Good service and products
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Posted 5 years ago
Excellent customer service!!
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Posted 5 years ago
Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to it is the most unacceptable. I was told by the customer service section that our name and address has been shared with a review company without our knowing or our permission and there’s nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is. Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to is the most unacceptable. I was told by the customer service section that our name and address have been shared with a review company without our knowing or our permission and that there is nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is
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Posted 5 years ago
Ordered the D7 direct flow system. It arrived very promptly and had all the necessary parts to install. Installation was fairly straightforward but I had to call Osmio to clarify a couple of things. They were very good at sorting out my problems and I soon had the unit up and running. Quality of water is exceptional, really clean tasting and tea suddenly tastes so much better. Well worth the expense.
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Posted 5 years ago
Just everything it said on the tin . Great service thank you
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Posted 5 years ago
Purchased a Berkey system. Exceptional service and speedy delivery. Thank you!
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Posted 5 years ago
I purchased an Osmio Zero last year. Almost immediately I noticed that water coming from the filter was good tasting sometimes and other times tasted like bad rubber hose. After much experimentation, I have found that the bad taste comes after filtered water has been sitting in the machine for an hour or more. The first approximately 130ml coming from the Zero tastes like rubber hose. The subsequent water, if one immediately draws on the Zero, tastes good. I discussed these issues with people at Osmio, who tried to be helpful, and they made some suggestions. Like the bad taste might come from the mineral cartridge. We tested this with an empty cartridge and found it did not change anything. My guess is that somewhere in the distal part of the Zero, a volume of filtered water is in a tube that imparts a strong rubber taste over time. Once 130ml of water has flushed this out, the subsequent water is fine as long as one doesn't wait too long to dispense the water. After an hour of sitting the bad taste builds up again. I continue to use the Osmio Zero but it requires flushing 130ml out every time I want water. In practice, I dispense 130ml and discard it. I then dispense 1L. This works but it still wastes time, energy and water. Osmio should figure this out and eliminate the bad tasting tubing. Just to be clear, I also sanitised the unit using the instructions and gear from Osmio and this had no effect on the bad taste. I also sent back the Zero to Osmio and had them drill a hole in the side to drain the effluent down the sink rather than back into the water reservoir. This also made no difference. The unit has been restored to function as designed.
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Posted 5 years ago
My first time in replacing the filters and successfully followed instructions for this and the replacement filters
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Posted 5 years ago
Simple and easy Very quick dispatch
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Posted 5 years ago
Quick delivery, product arrived in perfect condition
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Posted 5 years ago
Package of replacement filters arrived, well packed and really quickly!
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Posted 5 years ago
Excellent service and products. Lighting delivery as always..
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Posted 5 years ago
easy to fit and seems to be doing its job
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Posted 5 years ago
Done first car wash 🧽 no sign of water marks after rinsing early days see how long it will last
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Posted 5 years ago
Very pleased with both the company and the product
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Posted 5 years ago
Osmio 3-way tap is a well designed, solid tap and fairly easy to install. The only issue I had were two adaptors missing in the package. I had specified the connections we have in our kitchen and hoped adaptors for would be included.
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Posted 5 years ago
Online ordering was simple and delivery fast with item ordered packaged well.......excellent experience 😊
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Posted 5 years ago
Excellent customer service from Osmio. Can’t rate their swift replies highly enough
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Posted 5 years ago
great product, helps to reduce plastic waste
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Posted 5 years ago
Osmio is rated 4.7 based on 3,241 reviews