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Osmio Reviews

4.7 Rating 3,107 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 3,107 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 11th April 2025
Michelle Henry
Osmio 5 star review on 6th April 2025
Elvinas Zazeckas
Osmio 5 star review on 16th December 2024
Balint Kulacs
Osmio 5 star review on 7th June 2024
Steve Trebilcook
Osmio 5 star review on 3rd June 2024
Cathy Jones
Osmio 5 star review on 6th May 2024
Letizia Bartoloni
Osmio 5 star review on 18th March 2024
Andrea Malcolm
52
Anonymous
Anonymous  // 01/01/2019
Your agent was brilliant, patient and polite, he sorted out my query gave me the info I needed to help me order the filters I needed online. I am not a plumber but I think a replacement o ring on the main body of the filter would be advisable.
Helpful Report
Posted 20 hours ago
I accidentally bought the Osmio 2.0 replacement filter pack that missed the internal small circular filter that goes inside the water tray unfortunately there was no option to buy this seperately so I ended up spending over double the amount I intended and would appreciate a subscription 20% discount for subscribers that most websites offer for long term customers
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Posted 1 day ago
I am happy about the service , except the DHL cost GBP 200 is approx double the price of the Preventa water . I will reach out the customer service to seek cheaper means of shipping the product to Hong Kong . Thank you .
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Posted 1 day ago
Commande et réversion rapide avec un colis très bien emballé
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Posted 2 days ago
Great service, speedy delivery
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Posted 2 days ago
friendly, knowledfgable and very professional. as always all staff at osmio were 'on the ball' and knew what they were doing. great service.
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Posted 3 days ago
Products are really good. But the instructions that come with them are nonexistent to awful. My Indra pro 400 there was nothing to say which way up cartridges went, where the washers go, if i need the grey thkngs (NTP adapters I found out, not that it told me) or thin hose, or alternate ways to connect to a tap, nor even what's cartridge and what's packaging (how much to remove) or when I might need to use the centring disks, nothing helpful at all, not a thing! Installation instructions such as they were, was basicallly "its a filter, install it". Turns out after much searchjng, there is a pdf but ..... not enclosed digitally or printed (not even on the product page), I had to search for that with google..... That said its all done and sorted now. Looks really good as a product but desperately needs information update and clearly findable online and enclosed. Then I'd be able to give 5 stars.
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Posted 5 days ago
DHL is the only option, which makes price of the unit double, if purchasing from outside uk
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Posted 6 days ago
The house we bought had a Osmio water filter system. We didn’t have a clue how to maintain the system. One phone call to your incredibly helpful and well informed staff and we were sorted! We were informed what to order, how to order it and an email was sent to explain how to change the filter. The filter was then dispatched quickly and delivered efficiently. Fabulous service. Thank you.
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Posted 1 week ago
Informative website, with lots of information that led to the purchase of the correct water filter i was looking. Prices are high but it will last for 3 years before a replacement is needed. My water is softer in taste with more mouthfeel and better for skin after showering. Clothes feel softer after washing. Turned out to be a good buy.
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Posted 1 week ago
The Osmio Zero service and updates were done really quickly. I was kept informed of process and the Osmio Zero was send back in quick time. Overall very pleased
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Posted 1 week ago
All arrived well. Can you make it easier to purchase as making account for one off purchase is not worth it and is hinderance to purchase. I almost gave up purchase
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Posted 1 week ago
Great service as always, quick delivery.
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Posted 1 week ago
Love that you can buy DDW, it is pricey so would be nice if it becomes more affordable in the future as would love to replace all my drinking water with DDW. Only other point is that the sparkling water version lack carbonation, not enough fizz but maybe I just got a bad batch.
Helpful Report
Posted 2 weeks ago
We love Osmio! We have 2 Reverse Osmosis machines (one for a holiday home) and the Vitamin C shower filters. Recently our machine at home stopped producing hot water, it was over 4 years old. Osmio managed to source a resonably priced replacement heating element for us (our machine was an older version) which we fitted ourselves and it now works perfectly.
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Posted 2 weeks ago
Thank you to the lady that helped me with my enquiry, she was very helpfull, she sorted out excactly what I wanted, and the filterswere with me the next day. I could not have asked for better service. Peter Allen.
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Posted 2 weeks ago
My water filters is one of the best things I've bought in recent years and by recent I mean the last 5 or so as thats how long I've had my Osmio zero reverse osmosis system. Theyre nudgung me to review a recent puchase of replacement filters but I may as well give a full review of living with the system for a number of years. Its a trojan! I'm in a hard water area and its provided all my drinking water and any 'kettle' base rinks since the day it arrived largly without complaint. Even when it was struggling.prsumably with calcium buiold up it kept going and now I've doe a full descale (following their step by step instructions provided along with loads of other helpfull assistance), and a filter set replace and full reset it's good as new!! The water it dispenses is crisp and clean tasting; I think like Volvic (other brands availabe), which I love! If youre in a soft water area maybe it's like Evian (same disclaimer), I dont know?? Either way its been a work horse and improved my personal hydration levels beacuse it's a desirable drink over tap water, even with cordials etc. My coffee is also improved. My only request would be a reverse osmosis system direct tap! I dont need to shower in it but do have point of source filters for that , which also prolong the life of the R.Osmisis filters. Very highly recomended!! Worth noting also, unlike so many things these days, as far as I can see and certainly for my system, Osmio provide spare parts and servicing which is particularly usefull in prolonging the life of the product and far mor sustainable than planting trees or any other green washing. Good on ya!
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Posted 2 weeks ago
I can’t really comment on anything as Royal Mail 24 hour tracking have failed to deliver and failed to indicate where parcel is after 7 days
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Posted 2 weeks ago
completely satisfied
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Posted 2 weeks ago
As ever, fair price and great service.
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Posted 2 weeks ago
Osmio is rated 4.7 based on 3,107 reviews