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Osmio Reviews

4.7 Rating 2,769 Reviews

94 %

of reviewers recommend Osmio

Company Reviews

Product Reviews

4.7

Based on 2,769 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Osmio 5 star review on 18th March 2024

Osmio 5 star review on 9th February 2024

Izabela Buroszek

Osmio 5 star review on 5th February 2024

Osmio 5 star review on 5th February 2024

Osmio 5 star review on 29th October 2023

Natalie Crawford

Osmio 5 star review on 17th August 2023

Osmio 5 star review on 5th August 2023

46

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On this occasion Osmio fell short of their usual fast delivery.”

Posted 2 weeks ago

“I loved this water filter & was sooohappy That the filters it was provided with lasted for nearly 6 months. Sadly the next lot we bought only lasted 3 months which is a massive massive disappointment & makes me wonder if they’ve made them different now so they don’t last as long! It doesn’t make sense as our water consumption hasn’t gone up. Big thumbs down for me - these filters are v pricey to be doing a change this often. It’s a bit like food in the super market we now pay more for smaller portions - I won’t but this again& May have to get rid 🤦‍♀️”

Posted 4 months ago

“Hi Osmio. The filtered water tastes great. It's a bit concerning that it took so many weeks for the new filters to arrive. That's why I've given you 2 stars.”

Posted 8 months ago

“Despite the assurances provided by the really helpful and friendly staff of OSMIO the ordered filters have not yet reached my address in the Rep. of Ireland after almost a month delay or more. This has created unrest and brought us in an uncomfortable position. Initially, I was assured that the filters will be at home last Friday 21/4. A new email received from DHL states that my order will arrive on Wednesday 26/4 whilst unluckily, I'll be out of the country on a business trip. I only hope that a member of my family will be at home to receive it. I am not in position to respond your questions below as the delivery has not been made. I feel sorry and disappointed.”

Posted 11 months ago

“Great idea and I thought it was one of the most affordable filters on the market. The problem is, no matter how much I love it (and I do) it's just a silly, expensive machine. We have had to change the cartridges every 2 months and the water is not even that hard where we are. On top of that, there seems to be a never-ending fault with the 'fill tank' light. Customer service are helpful but it's just a bit endless with the problems. Maybe it might get fixed but this machine doesn't seem very robust.”

Posted 1 year ago

“The package was in a terrible state but items inside ok. Could include which filter goes where 1 & 3 as they appear the same. I choose to collect the parcel from drop off point (Argo Oldbury)”

Posted 1 year ago

“Customer service is next to useless, the bottle helps in many ways , but!!!, The battery only haves about 15 cycles before it needs recharging, and after 2 to 3 weeks it reduces quite considerably, so after 5 weeks , you get 5 to 6 cycles , before recharging the bottle, is it worth £180.00? No !!! Not with the useless customer service you do not get.”

Posted 1 year ago

“Water has a ‘plastic’ taste to it. I was hoping for a clean tasty water now I’m wondering whether I’m not poisoning myself.”

Posted 1 year ago

“I made the order on the 26th November. Its the 5th December and I still haven't received my order!”

Posted 1 year ago

“This was bought for me as a present from my son, after about just 6 months of use the heater unit stopped working and the attempts to purchase a replacement heater unit came to nothing, considering the cost of the machine I would expect spare parts to be readily available. You said we needed to return the whole machine, the cost of returning this would have been beyond what we could afford being we are on a state pension. We now use this just as a cold water filter, we have heard others complaining about the faulty heater units so because of this we rate it low, which is a shame because otherwise it is a well made functional unit....Mary Jackson”

Posted 1 year ago

“The gravity filter itself is not as sturdy as it looks. The worst part are the filters. They turn green in matter of weeks. Literally we have them growing algi. Which doesn’t make it last long. Would not recommend it.”

Posted 1 year ago

“I was disappointed that I couldn't order the product I wanted over the phone. It would make things easier for the customer.”

Posted 1 year ago

“Product looks good, however customer service and tech support is dire. Our plumber had to ring you a number of times, after leakage, was assured only one o ring on each filter casing when another one dropped out of housing, another call, assured there was only one, but there are two on each. Need to brush up on your own product knowledge.”

Posted 2 years ago

“Battery died less than a year after owning it . Had to pay approx $56 to pay to have a new battery shipped from the UK . Do yourself a favor and buy a bottle from the US or a source that will stand behind their products.”

Posted 2 years ago

“I have installed the filters as indicated but it does not work. I emailed, sent pictures but got no response”

Posted 2 years ago

“My son bought me an osmio water filter about 14 months ago, we have changed the filters every 6 months and have looked after it as specified, surely this would be covered by the guarantee, please let us know, thank you.”

Posted 2 years ago

“Lost a lot of pressure in the shower and poor quality material.”

Posted 2 years ago

“The water purifier works well, but I have to say that I follow the instructions regarding changing the filters implicitly even to the extent of changing your rubbish tap connection, but I always have to wait 2 to 3 weeks before the air bubbles are removed from the system, and water flows properly.”

Posted 3 years ago

“Alternative items where sent to what appeared on website. There was no delivery note or instructions included with items.”

Posted 3 years ago

“I like the bottle and the hydrogen generating effect is excellent. However, I think the glass bottle I hit was not very nicely shaped that it keeps leaking water when I drink from the bottle . For 200 pounds, I would expect better than that.”

Posted 3 years ago

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Osmio is rated 4.7 based on 2,769 reviews