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Osmio Reviews

4.7 Rating 2,777 Reviews

94 %

of reviewers recommend Osmio

Company Reviews

Product Reviews

4.7

Based on 2,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Osmio 5 star review on 18th March 2024

Osmio 5 star review on 9th February 2024

Izabela Buroszek

Osmio 5 star review on 5th February 2024

Osmio 5 star review on 5th February 2024

Osmio 5 star review on 29th October 2023

Natalie Crawford

Osmio 5 star review on 17th August 2023

Osmio 5 star review on 5th August 2023

46

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I need to return the filter I bought because the product did not meet my expectations and needs.”

Posted 2 years ago

“Arrived well packed, and on time. The difference is phenomenal. I wanted something to clean up my tap water, get rid of the plethora of chemicals added by the government legislation. It does that perfectly, no chlorine, no fluoride, just pure sweet tasting water. I shall use this till the government make them illegal, as they don't like us to have a choice or think freely. I was impressed with the customer service, they initially were using DPD to deliver it, but they are terrible, so I asked them to change courier, they did and used APC.Delivery was perfect 👌 Highly recommend the Osmio Zero.”

Posted 2 weeks ago

“I feel compelled to set the record straight given all the positive reviews here. The Osmio water filter is not fit for purpose since the company expects customers to descale the entire appliance which involves removing dozens of tiny fiddly screws and reassembling small parts. I was not offered adequate customer support and had to cut my losses within less than a year. The appliance is expensive and high maintenance.”

Posted 4 months ago

“Owner Mark Kent has zero respect for customer. He wouldn't listen and talked over me and was very rude and inpatient. Indra filter 400 stopped working after 4 weeks he said it was the plumbers fault without listening to what I was saying. He referred to my plumber using swear words telling me he 'ballsed it up', despite me trying to explain my plumber was very good and had installed per guidance. I was very polite and didn't even ask for full refund, which I'm entitled to under consumer rights and one year warranty, I asked for a discount on a new one. He told me to send an email to info @ osmio, to ask for a discount, saying he had nothing to do with this and could’nt make these decisions. He knew I had already sent various emails to this email in the past 2 weeks which he had received, and I had spoken previously to him about the matter the week before. He told me the generic email, info@ osmio, is the only way 'operations' would receive my discount request as he had nothing to do with these decisions. He basically told me to write to the general email to fob me off, knowing I had already sent various emails to this address over past 2 weeks clearly stating the problem. He then admitted he was the managing director, when i asked if I could speak to a manager, and hung up on me, after asking sarcastically 'is there anything else I can help you with?', (after being rude, unhelpful and not offering any solution). This was my second conversation with him today after 2 weeks ago when he was also rude and talked over me completely. He practically snapped my head off and I was completely polite to him. He would not admit that his equipment may be defective or damaged. It was installed correctly by a plumber who installed them before. He then refused to speak to me when I called back. He was very over bearing and rude and talked over me through the whole conversation. A very unpleasant man. I am now left 260 pounds down with a faulty casing unit that lasted 4 wks. The filtered water was very unpleasant too. Im very upset with whole experience. I would run a mile from this company. If you have a problem with anything the owner he will just talk over you, not admit any fault and if you disagree you will get hung up on. When I tried to call back he refused to speak to me and sent an email straightaway saying he will not offer me any discount. This was straight after he told me he couldn't make these decisions. Save yourself the bother and money. I wouldn't trust this guy as far as I could throw him. Never dealt with such a rude and dishonest tradesman, maybe he's this rude to all women as I see the review below is also a woman he was vile too. The products also appear to be sub par, and your screwed if you think their tech team will help as you usually get through to this unpleasant man.”

Posted 8 months ago

“No issues with the product but Mark Kent is the least customer-centric and rudest owner/founder of a company I’ve ever had the misfortune of dealing with!! I called the tech team with a simple question to do with the fairly complicated process of early descaling my Osmio Zero as a result being in a hard water area, and unfortunately he answered. Bearing in mind I’ve only had to descale once before so it’s not yet intuitive. He was impatient, patronising and downright rude, including telling me that I was the only person not to understand the video instructions and that I had it wrong. Well, when he looked at the section of video I was referring to he realised that HE had it wrong!! No apology, no acknowledgment, just more rudeness. It’s a shame as everyone else I’ve dealt with in his company has been the polar opposite. Polite, patient, helpful, kind. It’s no wonder he is losing staff. Had I known what an asshole owned this company I would never have invested over £500 in it and would’ve looked elsewhere for a reverse osmosis water filter machine.”

Posted 8 months ago

“This company are very supportive patient and helpful”

Posted 1 year ago

“About 3 months ago I was looking for a convenient way to improve the quality of our tab water for drinking. After doing my research I decided to go with the Osmio Zero, as it seemed to have the best and most convenient concept (a 4-stage countertop filter including reverse osmosis with a big water reservoir). When the machine arrived I was very excited, as we were trying to move away from buying bottled water/improving the nasty South London tab water for quite a while. First point to note is that Osmio seems committed to protecting the environment, given that there is no unnecessary packaging. The machine also didn’t come with a big manual but a one-pager with instructions and a QR-link to the PDF manual. This is how devices should be packaged in 2022! But this is where my excitement for the Osmio Zero stopped. Inspecting the device, I noticed that the build felt a little bit cheap. Moving parts like the lid and the comtrol wheel are quite flimsy and don’t give the impression of a premium product. This could be overlooked if the machine would produce acceptable drinking water. However, herein lies the big problem I have with the Osmio. The water it produces has a very strong distinct taste, which me and my girlfriend would describe as chemical/pastic-like. Concerned about the integrity of the machine, I contacted Osmio’s customer service, who told me that the distinct taste was normal and that my tastebuds simply needed some time to adjust. We decided to give it a try, despite our dislike of the taste, hoping that it would go away once the system was in use for a while. But this didn’t happen nor did our tastebuds “adjust”. That said, we offered a glass to everyone visiting to see their reaction, which was always the same; “the water tastes like chemicals”. After 2 months of trying to adjust to the taste we gave up and decided to return the machine. We began the return process by emptying and draining each module, as per the instructions given by the customer service, and sent it back in its original packaging. To our discontent we were told, that not only did we have to pay the £15.45 for the return shipment but that Osmio would also deduct £57.50 for the used filters from the refund. So in summation we paid £72.95 for 2 months of bad tasting water and a terrible customer experience. To everyone considering buying an Osmio Zero we strongly recommend to taste the water it produces before buying or looking for alternative products.”

Posted 1 year ago

“Osmio provides a one stop shop for all your water needs, excellent products with great support.”

Posted 1 year ago

“It’s so simple. Scan the QR code on the old water filter so you know you’re getting exactly the right product. Order on your phone. It arrives super quick.”

Posted 1 year ago

“Got the replacement filter and sanitation kits haven’t used them yet, we’ve had the unit for nearly 2 years now I have changed filters once haven’t had any problems”

Posted 1 year ago

“Rubbish! Manufacturers can stick up there's. I spent so much money. After few months doesn't work anymore. I've tried everything, water is leaking. Damn you all. I curse that money you took from me!”

Posted 1 year ago

“Osmio benchtop reverse-osmosis filter is a game changer, we recently had an issue due to the London water clogging it up, we were lost without it, ordering bottled water which by the way never tastes as good. After 18 months of heavy use we were asked to return if for inspection and the Osmio team descaled it, replaced a major part and returned it FREE OF CHARGE !! Best water, best service thanks !!!”

Posted 1 year ago

“Excellent Service, quick delivery, 5 star delivery, great communication. We had number orders in the past with consistent and high quality service. Highly recommeded!”

Posted 1 year ago

“I love Osmio products, don't get me wrong, but Im a little dismayed in the fact that when they realised that the plastic to brass couplings wasn't working, they didn't automatically send out an email to those customers who had bought the plastic thread on the housings and let them recall the product. It leaked from day one. Having just replaced one of the housings, the next one in line is now leaking. It just doesn't make sense to fix a plastic thread to a brass thread. So at some stage we will have to purchase the new brass thread housings for the other two filter components. Which is a bit excessive in my mind.. but a leaky filter is just not practical is it? Our plumber tried containing the leak with industrial-grade 'stuff', but to no avail. So Osmio, if in future you get it wrong like this, then please patch it up with your customers with replacements.. it is after all only fair.”

Posted 2 years ago

“Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to it is the most unacceptable. I was told by the customer service section that our name and address has been shared with a review company without our knowing or our permission and there’s nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is. Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to is the most unacceptable. I was told by the customer service section that our name and address have been shared with a review company without our knowing or our permission and that there is nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is”

Posted 3 years ago

“My replacement filters arrived promptly and it was very straight forward and quick to change them on my Osmio Zero machine.”

Posted 3 years ago

“Informative when speaking on the phone answering all the questions I asked. Goods dispatched and arrived well packaged and promptly. Very pleased with the service.”

Posted 3 years ago

“Sharon was extremely helpful, guiding me through many product choice and installation questions for an under sink filtration system with its own tap. Final install was easy, and products appear to work well, with better water flow than I expected and noticeably improved water quality. Tap looks good and professional, and has a big enough arch to its neck that it'll fill pretty much anything. One very happy customer.”

Posted 3 years ago

“Product arrived very quickly, but there was a lot of packaging for a small item”

Posted 4 years ago

“Great service when I've called for help in deciding exactly what to order. Speedy delivery and everything I needed included in the pack. Highly recommend Osmio water to all my friends and family.”

Posted 4 years ago

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Osmio is rated 4.7 based on 2,777 reviews