Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury Way, Hitchin, Hertfordshire
Rating: 4.20

4.2 Rating 1,250 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,250 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

0800 688 9823

Email:

cs@gm8group.com

Location:

54 Wilbury Way,
Hitchin
Hertfordshire
SG4 0TP

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Original Organics 5 star review on 13th June 2025

Gail

Original Organics 5 star review on 12th April 2025

Violeta Askeloviciene

Original Organics 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

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English

“easy to use web site product excellent”

Helpful Report

“I. needed a new worm bin, this is my third on in my gardening life, I have found that there is nothing to beat a worm bin the contents seem to disapear in just a short time, and the worms double, the liquid is so good for the plants, the only downside is that there was no instructions, but the lady on the phone emailed them.”

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“Friendly and efficient service. Very difficult to find these days”

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“Excellent delivery time, very pleased with the goods.”

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“Great service and fast delivery, I was really pleased with purchase”

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“My order was incomplete. One of the 3 items I ordered was not included in the parcel sent to me. There was a hand written note stating that the item was out of stock and would be sent separately but with no estimate of when this would be. Payment was taken for the full amount. I do not believe it should have been possible to order an out of stock item, and I certainly don't believe that payment should have been taken for an out of stock item.”

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“Wormery – instructions seemd comprehensive but were not awfully helpful (eg 'spread fibre evenly'). Many worms 'did a runner' in the first few days (I'm still finding dehydrated corpses in the conservatory where they spent the first night.) A phone call with Danielle gave EXCELLENT advice which was different but obviously right, ie ''pile fibre in a heap'. I now have a few traces of wormcast in the bottom tray but it's obviously going to be a while before they show interest in the VERY mouldy nectarine slice I put in!”

Helpful Report

“Installation was more difficult than explained/expected, particularly with the lower half of the down pipe being "loose" and not being able to see when and if it lined up with the connecting part of the box. However we are very pleased with this purchase, and would suggest one improvement. The two top circular "lids" have a VERY SMALL flange and when checking their use which we presume would be for visual water height (?) one fell into the box! No problem as it had not been fitted to the wall, I was able to turn it upside down to release the lid. To ensure this problem did not happen again when the box was attached to the wall I made a small hole in the center of each lid and attached a single leather throng which is wrapped around to down pipe. Any comments?”

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“I had problems with an earlier water butt from their associated company. I was able to discuss this with a manager of the company and he pointed me to an alternative product. The ordering process over the telephone did not go well but their telephone sales team sorted out the situation and got the new products delivered. They look at lot better than the earlier products and they will be fitted soon.”

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“The website was easily to navigate and very informative in helping me make my choice. M wormery very quickly and was easy to set up and use. Very happy.”

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“It was a minimal order of 3 brackets but they arrived much quicker than expected - well packed.”

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“Good prompt customer service when I emailed re delivery instrutions but no response when I emailed re delay in delivery. Was not happy that although I was told (after purchase that the item wasn't currently available) my payment was taken straightaway.”

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“very happy with prompt delivery and everything delivered as described”

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“Perfect product Fast delivery”

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“I used Gutter Mate as their price for guttet hedgehogs was most competitive. Delivery was fast”

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“Clearly my online order got lost in the system and I had to phone up to remind you I had an order. The instructions are out of date for the model which is confusing.”

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“I am very pleased with the product 15-0706 however, I paid for 2 at a cost of £17.93 which includes postage via paypal, but only received one caddy. To date, I have received no communication in spite of having telephoned on two occasions to ask when I will receive the outstanding item”

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“Delivered the wrong composter which was collected promptly, but the correct composter still has not been delivered and so I emailed to cancel the order.”

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“After placing the order I was informed it was accepted, then another said it was out of stock did I want to keep it on order, I asked (by email) how long it would be, no reply, I then phoned and after speaking to 3 people I was informed that they would get back to me. No phone call/email arrived so I gave it a week and phoned again, got a very nice lady who apologised and said there had been sickness.holidays and confirmed it would be with me early next week. It arrived on the Wednesday and is now installed. So eventually a happy ending, if only I had a reply to my first email confirming when it would arrive, it would have been very good service, sham”

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“Quick service, well packed item.”

Helpful Report

Original Organics is rated 4.2 based on 1,250 reviews