Original Organics Reviews

Name: Original Organics
Address: 54 Wilbury WayHItchinSG4 0TP, ,, 54 Wilbury WayHItchinSG4 0TP, ,, Hitchin
Rating: 4.19

4.2 Rating 1,127 Reviews

79 %

of reviewers recommend Original Organics

4.2

Based on 1,127 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

01462 429777

Email:

cs@gm8group.com

Location:

54 Wilbury WayHItchinSG4 0TP, ,,
54 Wilbury WayHItchinSG4 0TP, ,
Hitchin
SG4 0TP

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Original Organics 5 star review on 2nd March 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Horrible order delay. Been waiting 9 weeks, still no order delivery. Bad communications. Never answer the phone on UK or Ireland numbers. Slow to none email responses, that do not answer the question, refering to a product I did not order. Frustrated as the product looks great. Why is it complicated?”

Helpful Report

“So I got an email from Guttermate asking me to write a review. Apparently I bought something from them. Shame they didn't mention what it was that I bought. I buy lots of stuff. Doesn't suggest very smart people.”

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“Good product poor service”

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“Water barrel is a piece of crap. Company doesn't answer emails. Won't be going back. Best avoided.”

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“We have not received our goods and despite trying to make contact with Gutter Mate Ltd we have not received a response. Very poor customer service.”

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“late delivery & dreadful customer service”

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“Items arrived after a delay as one item was not in stock. Erected water butt which I later discovered was sent with wrong base i.e. too small in diameter. Butt fell off base when filling up and split. Phoned customer service , sent photos but after two weeks still no response.”

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“Extremely long wait for delivery, when emailed customer services the reply was check your account as I had purchased the items has a guest I did not have an account. Poor service”

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“No way of contacting you. No customer service. Emailed you twice but got no reply. Product took 2 and a half weeks for product to arrive which is fine if I had just been updated.”

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“Zero communication. The order was not dispatched until I raised a dispute through PayPal.”

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“I requested a refund and received an email confirming that I could have a refund if I returned the item. I hired a courier, who delivered the item on 8 May and has a signature to prove receipt. Since then, I have emailed, sent messages via the website and made phone calls but still haven't received a refund. I check my credit card and PayPal account daily. I have had to raise this as a PayPal Dispute which is now awaiting your response.”

Helpful Report

“I am still waiting delivery after 7 weeks. They took my order despite not having the product in stock. It took them several weeks to even let me know they were waiting a delivery. If they didn't have it in stock on their system they should not have taken my order in the first place.”

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“Item didn't arrive and emails weren't responded to. Finally got a refund after having to go through PayPal's dispute service, which again had no response from the seller”

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“This company are very happy to keep my money but not send the items I ordered. I made my order on 26 April, after receiving no shipping information after a couple of weeks I contacted them to find out what had happened to it only to be informed that one of the items was out of stock and the order was on hold - that they didn't immediately notify me of this speaks to their lack of professionalism. And why put the entire order on hold if only one of the items wasn't in stock? They did offer to send the item in a different colour as that one was in stock, an offer which I accepted. That was on 9 May - I have not heard a single thing from them since then. Nothing has been shipped to me and I have now made repeated requests to have the order cancelled and to be refunded but they continue to ignore all my emails.”

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“Half of the items were missing the rest is of poor quality. Gutter asked me to send a pic, that's what I did! No reply for over 10 days now. Problem is, the worms are still in their little plastic bag but I can not set up the wormfarm... Very frustrating!!”

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“Use of Yodel as a delivery service. No follow up to my phone calls to check that parcel had finally been delivered and was ok.”

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“Show items in stock when they're not, but take immediate card payment, don't answer emails, don't return phone calls, don't do what they say they will, won't give a delivery date, have no clue about customer service or communication. A totally shambolic cowboy outfit. Never again!”

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“The customer service is appalling. It took me 3 successive days to get through to the sales team.”

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“You asked me to write a review on some thing I never bought from you as you don't even stock it. I got my water butt from Waterbutts direct. Where are you guys coming from.”

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“I placed an order by phone that was not processed rang 4 days later as had no confirmation. Parts sent out by 5 deliveries still waiting for parts to complete the job 4 weeks later. DO NOT USE GUTTERMATE. I have now had to order the parts from a different supplier. Which has sent them out the next day!”

Helpful Report

Original Organics is rated 4.2 based on 1,127 reviews