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Original Organics Reviews

4.2 Rating 1,127 Reviews

79 %

of reviewers recommend Original Organics

Company Reviews

Product Reviews

4.2

Based on 1,127 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

01462 429777

Email:

cs@gm8group.com

Location:

54 Wilbury WayHItchinSG4 0TP, ,,
54 Wilbury WayHItchinSG4 0TP, ,
Hitchin
SG4 0TP

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Original Organics 5 star review on 2nd March 2024

Jeanette Davies

Original Organics 5 star review on 8th February 2024

Original Organics 5 star review on 9th January 2024

Original Organics 5 star review on 4th October 2023

Original Organics 5 star review on 8th September 2023

Original Organics 5 star review on 31st May 2023

Original Organics 5 star review on 11th April 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a wormery in 2010 and a damaged one was delivered in addition to worms was delivered to my home. it was so badly damaged that I was unable to house the worms in it. I took photos and contacted this company twice and in April 2011 I was eventually forwarded 6.99euros -the value of the worms but I did not have the wormery replaced as originally requested. Neither was I financially compensated. I still have the letter as forwarded to me with the euros. Order no.wie-2844”

Hello Ann, We are sorry to hear that you have had a negative experience purchasing from us. However, we are unable to comment on your experience from 9 year ago as we have a new management in place since then. We can assure you that if you were to order a wormery with us again, it would be a very different experience - our wormeries have also been much improved! Kind regards, Original Organics

“I ordered live worms. The website had a .ie address so it wasn't until after they were shipped that I realised that they shipped from the UK (I live in the R of Ireland). I recieved an email to say that they had shipped on the Wed before a bank holiday weekend. They arrived on the Tuesday after the weekend packed in AIRTIGHT plastic bags. Half were dead. I contacted customer service. They told me that the worms were shipped on Tuesday and whatever happened after that was the fault of the postal service. Shipping was E14 approx. There are cheaper ways to aquire dead worms.”

Hello Diana, We ship our worms throughout Europe and we do everything we can to make sure that the worms arrive to our customers alive. They are kept in a fridge to keep them dormant during the journey and the bags that they are kept in have small holes throughout the bag so that they get the air to survive as well. Unfortunately, once shipped from our warehouses, it is no longer under our control how quickly it reaches the customer. If the courier encounters some problems or delays during the transit, there will be delays for it to arrive there. However, we recognise this is not a good experience for you and we wish to resolve this with you. We shall get in contact with you to discuss potential solutions to your problems. Once again, apologies for any inconvenience caused. Kind regards, Original Organics

“Disappointing. Delay after order £10 worms lethargic, all dead after 2 weeks.”

Hello, Apologies for any delay in delivery which you may have experienced. We had delivered your order within the 5 working days which we outline in our delivery terms. We are sorry to hear that the worms died soon after arrival as well. We have provided you with a free replacement to help you get going again and we hope you have better luck this time. We also have a great wormery guide available to help you get the most out of your wormery and keep your worms alive. Please see the link below. https://www.guttermate.co.uk/wp/wp-content/uploads/2019/03/Wormery-Guide-FINAL-Compressed.pdf Kind regards, Original Organics

“Awful, what a disappointment. The wormery lets the rain in and all the worms died when the sump filled up over night. Poor things.”

Hi, We're sorry to hear about the issues you've encountered. If you'd like to contact our customer service team, our friendly team can offer suggestions and advise to help solve this issue. Thanks,

“Waited a week. Nothing deliver by the advertised 1st class delivery. Rang to chase the order to be told it would be dispatched tomorrow. 10days after placing the order for a water butt tap a piece of plastic pipe arrived. Rang to advise and was told sorry will dispatch the correct tap asap. After 6 days another piece of pipe arrived. Have up and went to b&a to buy the tap I needed for less than the price from you.”

Hi David, We're sorry to hear about the issues you've encountered. If you'd like to contact our customer service team, our friendly team can offer suggestions and advise to help solve this issue. Thanks, Original Organics,

“ordered an item that showed in stock when it did not arrived 2 weeks later i phoned to be eventually told that it was not available to order. at this time it was still showing in stock on the website. i was refunded”

“placed an order via Ebay /pay pal goods not received , Spoke with customer service (Becky) whom i found extremely unhelpful and ready for an argument ,. anyone thinking of using this company please think again and use an alternative very mickey mouse !!”

“I ordered a large water tank on 10/4/18. You collected the money (£544.88) from my credit card that very day. The tank did not arrive until 4/5/18 and then only after I had contacted you. To make matters worse, I missed two or three days of steady (and, at times, heavy) rain that should have provided me with ample water for my vegetables. Until the more recent rains, I had been obliged to use METERED tap water. It is ironic that you are asking my opinion now because I sent to you an e-mail in which I stated my dissatisfaction, but I received no response. In short, the only thing that you did with any efficiency was to collect the money!”

“I was guaranteed my delivery be Wednesday when I ordered it on the Friday, on Wednesday no parcel so contacted via phone and was told it would be with me Thursday but it didn't show up until Friday ! Shocking service clearly just told me lies to make a sale”

“Bought two packs of coir blocks. Size of blocks too small to make any meaningful amount of compost. All the blocks together didn't make enough compost to fill a mid size garden planter.”

“First of all we were offered an inferior product, which we refused and were told the wood supplier had let them down. On the 26th March we were emailed a shipment order with the shipment number and the order number. On Tuesday 3rd April we phoned the composting people and spoke to a lady and gave all the details of the shipment order and she was amazed because she said that the order had not even been made. I also sent an email on the 3rd April explaining that we only wanted delivery on a Wednesday, as well as other things that you should read. We did not even receive a reply or acknowledgement. We could go on and on but what is the point? Perhaps this will stimulate you into action, you never know. We look forward to hearing from you. John and Rosey Davison ,”

“We bought 1 water tank and 1 water butt, plus 2 “universal “ brass taps and 2 diverter and filter sets. 1 brass tap does not fit the water tank as the screw mounting is too narrow- hardly “universal”. The diverter and filter sets do not fit our newly installed guttering and down pipes. This has caused us additional financial outly and delays Not impressed.”

“ordered a wormery in may. first it wasn't available and i was told to wait, then they forgot about my order, then they lost my order through apparently a computer system change. then the wormery wasn't manufactured anymore and a wrong one was sent to me. i had to send it back and choose a new one. the differencw didn't get refunded until reminding the team there and then the replacement arrived without all the parts. eventually i gave up, expecting they would just sort it all out but instead they forgot the refund again until reminded. unbelievable! friendly customer support but totally incapable of managing orders that go wrong... i would not recommend ordering here”

“couldn't be bothered to communicate when item was out of stock, no delivery date and ignored email to cancel purchase. wouldn't shop here again if my life depended on it!!!!”

“It took over a month for my order to arrive, with almost no communication, explanation, response or apology from the sellers end. It took the threat of getting a refund through VISA for anything to be done. Possibly the worst online shopping experience I've ever had. I will never purchase anything from you or your Irish supplier again.”

“I have NOT purchased anything and they are spamming me about a torch. I have clicked the unsubscribe button several times to no avail, admittingly, I did not subscribe in the first place.”

“Goods never received. Took weeks & weeks to respond. Issue still outstanding after 3 months. Absolutely useless. Save your time & money and go elsewhere.”

“I ordered an item a month ago, and that same afternoon emailed to cancel. I received no acknowledgement of this cancellation, despite sending several emails requesting this. The product was not delivered, but I was still charged for it. To date, no-one has been in touch with me. This is very poor customer service and I still require a refund.”

“Still waiting and no communication from seller that goes under several names. AVOID”

“i received a tap fitting with a barrel shaped water but The tap is a poor match with that particular butt. I wrote to you to suggest an alternative tap would be more suitable. an email requesting photos was requested and replied to. Since then. No further response. Absolutely shit customer service”

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Original Organics is rated 4.2 based on 1,127 reviews