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Original Organics Reviews

4.2 Rating 1,132 Reviews

79 %

of reviewers recommend Original Organics

Company Reviews

Product Reviews

4.2

Based on 1,132 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Original Organics:

Our patented Wormeries have received recognition worldwide since the 1980s. Leading manufacturer & distributor of gardening, recycling & water conservation equipment. GM8 Group Ltd Brand. Huge Range. Highly Accredited. World Famous Wormeries & Composters. Low Prices.

Part of the GM8 Group, together with Water Butts Direct, Rainwater Solutions and The Wormery.

Visit Website

Phone:

01462 429777

Email:

cs@gm8group.com

Location:

54 Wilbury WayHItchinSG4 0TP, ,,
54 Wilbury WayHItchinSG4 0TP, ,
Hitchin
SG4 0TP

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Original Organics 5 star review on 2nd March 2024

Jeanette Davies

Original Organics 5 star review on 8th February 2024

Original Organics 5 star review on 9th January 2024

Original Organics 5 star review on 4th October 2023

Original Organics 5 star review on 8th September 2023

Original Organics 5 star review on 31st May 2023

Original Organics 5 star review on 11th April 2023

34

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I purchased a 100 ltr water butt, had to pay extra for the stand, which although expensive I accepted. When the butt arrived it didn't have the rain water diverter with it, even though it was clearly shown on the photo on the website, which makes the butt completely useless. I phoned, no answer, I emailed, no reply and I messaged on facebook, no response. VERY DISAPPOINTED, WILL NOT RECOMMEND TO ANYONE !”

Hi Ian, Apologies to hear your dissatisfaction. It does state on the product page that the stand is not included with the waterbutt and this can be purchased separately which it looks like you have done. We also state the waterbutt comes with the tap and lid but doesn't mention it includes the diverter. We will however look into this to ensure it's as clear as possible for all customers. We have been dealing with a very high demand of orders and customers but many apologies you were unable to get in contact with us. Please feel free to email our customer support team directly and they will be able to assist - cs@gm8group.com Kind regards, Original Organics,

“Delivery has been a complete shambles- still awaiting the goods so can’t comment on quality!”

Hi, Thanks for contacting us and apologies to hear what's happened. I've just been informed you've been contacted today and delivery will take place this coming Monday. Let me apologise once again and please be assured we've been working as hard as possible to get this order to you as quick as we can. Unfortunately social distancing and issues across the world have caused delays which were unavoidable. Kind regards, Original Organics,

“You don’t actually sell the item I ordered. You delivered a different item full of holes that had to be returned at great inconvenience. You are complete time wasters”

“Excellent delivery service of our water butt. Unfortunately after installing and experiencing rain that came above the tap it was found to be defective and leaking. Despite several emails including photos to the company I have had no response at all. Absolutely not fit for purpose, very disappointing.”

Hi Susan, Many thanks for your order and I'm sorry to hear your unsatisfied. Apologies you have not been able to contact us via email - unfortunately we have had issues with our email provider which has meant we haven't received all customer emails. This is working now so if you'd like to contact us via email or phone, we will look into getting this resolved immediately. Kind regards, Original Organics,

“I bought a ‘child’s’ basketball frame and net. It looked ok on the website but when I received it I found it to be of very poor quality. Very small and flimsy. Would not stay upright unless anchored with two house bricks. Very disappointed.”

Hi Ken, Apologies to hear you're not 100% satisfied with your order. I've been informed that there may of been an issue with this product so if you contact our customer service team via cs@gm8group.com - they will ahead and process a refund for you. Apologies for the inconvenience caused but don't worry - we will put this right. Thanks, Original Organics,

“I do not know for what product you require a review. The email linking to this survey does not say. What was the purchase, when was it made and from whom?”

Hi David, If you'd like to contact us through 'cs@gm8group.com' - we can look into this for you. Thanks, Original Organics,

“Their customer service was atrocious even allowing for Covid 19 restrictions. I couldn't leave a telephone message instead I was directed to the customer service email. I left two e mail messages, neither of which was answered. I have never dealt with a UK based company that provided non-existent customer service. The product, a gutter mate diverter with diverter and filter is, in my opinion, a flawed design, certainly for my purpose. The top of the diverter unit is open to the elements, there is no form of cover to prevent moss and leaves falling straight into the filter basket. The body design acts as a funnel to channel leaves and moss into the diverter for the basket to fill up with detritus. Every other brand of diverter I have used in the past has had a top cover with cut out markings for the different diameter of downpipe. In my opinion the items are not fit for my purpose. The only way I will be able to use these diverters is to make a top, one for each of the three diverters I purchased, or return them. I echo some of the critical comments left by other disillusioned customers. In principle, the idea of the removable basket is a good one but the designer clearly hasn't considered users who live directly under trees. Why don't you make a Mark Two version, then you will have a design that outclasses your competitors. As it is you have a flawed design that merely outprices your competitors”

Hi Neil, Apologies to hear you're not 100% satisfied with your experience with us. Please understand we've had to put social distancing measures in place which did affect the amount of staff who were available on the phones - this was to ensure all our staff were kept safe and followed the governments advise. We have sold thousands of the Gutter Mates without issue but if you'd like to contact our customer support - you can do so via : cs@gm8group.com Thanks for your feedback also - I'll ensure it's passed on to our product development team. Thanks, Original Organics,

“The water butt arrived quickly but where is my hot composter? Still waiting after several weeks, and they have taken payment for both. Very disappointed with the service and lack of information.”

Hi, Thanks for your order. As for the hot composter, as the product page stated it was a pre-order so the product is not ready to ship out yet. You should of also received an email confirming this. If you have any further questions - please contact us via email and a customer service member will be happy to assist : cs@gm8group.com Thanks, Original Organics,

“Our hay soaker has split on both sides so the water doesn't stay in. I tried to call/ email etc but no one has got back to me. A shame!”

Hi Emma, Apologies to hear you're not 100% satisfied with your order. Our email system has had issues and we have had to reduce the amount of customer service members available on the phone due to social distancing measures. Please email Daniel on the following email and he'll be more than happy to help : daniel@gm8group.com Thanks, Original Organics,

“I placed the order for a composter on the 19th April. Received no confirmation and despite numerous emails never received a response on expected delivery. I ordered another from a different supplier. The composter from Original Organics then arrived 21st May, i have sent emails to arrange a return but no reply received. While I appreciate the current crisis is challenging for all retailers I would still expect communications.”

Hi Nigel, Apologies to hear you're not 100% satisfied with your order. We had had an issue with our email service which has caused emails to be delayed and the availability of our phone lines have had to be reduced due to social distancing and following strict government measures. If you'd like to contact our customer support team directly on the following email - they will be more than happy to help you - cs@gm8group.com Many thanks, Original Organics,

“Ordered water butts, all 3 damaged. Agreed to keep them with option to get replaced if any failed. Very difficult getting a timely response. I ordered another 4. Was advised they were inspected prior to despatch. One of the 4 was damaged yet all boxes in perfect condition so not damaged in transit. Very disappointing. Considering the first experience I would have expected no issues second time around. Awaiting resolution.”

Hi Alan, Apologies to hear you're not 100% satisfied with your order. I've been informed you are indirect contact with my colleagues so this issue should be resolved very soon. Apologies for the inconvenience caused and please understand we will do all we can to make things right. Thanks, Original Organics,

“I ordered a rain diverter to get water into my water butt. Almost immediately (within 30 mins) I wrote to cancel the order. An automated response informec me i was not able to cancel my order but had to wait till it had been delivered and then send if back. A month later if arrived and returned it (at a cost to me of £3.80) I await my refund. I am aware of ghe curreng conditions but it would have been easier all round to have stopped the order at source. I will never use this firm again.”

Hi Mike, I apologise to hear the issues you've encountered. I've just checked your order and it seems all you have ordered from us is a Water Butt Stand so it's possible you're getting us mixed up with another company. If you would like any further help, please do not hesitate to contact us customer support team. Kind regards, Original Organics,

“Item not received. Why do you use Tuffnells? They are terrible and have universally bad reviews. I trust I will be getting a refund, or a replacement item (water butt) sent via a DIFFERENT courier.”

Hi, Apologies to hear you haven't received your order. There is likely to of been delays in the last few weeks due to social distancing that although out of our control, we do apologise for. If you'd like to contact our customer support team - we can look into this further and find the best solution possible. Kind regards Original Organics,

“I was disgusted by the poor condition of the tiger worms which I ordered on April 16th 2020 along with 1.5 Kg of lime mix for my wormery and which arrived a week ago. Although the surviving worms are doing well very few survived. (Order number 800002157). I paid over the odds for postage €13.99 Th worms cost €12.99 and lime €6.99. A total of €33.97 when VAT was included. I have ordered several times from Original Organics and have not had previous problems. I will not shop again from this supplier. Patricia Murphy”

Hi Patricia, We are sorry to hear that you have had a negative experience purchasing from us. If you'd like to contact our customer support team and explain the issue with the worms, we can of course look into this further for you. Please understand that we make it clear before the order is completed how much the postage is. We are also not in control of the postage costs (as they are charged by the courier) but I understand social distancing and fewer work staff within the couriers have caused at times prices to increase which is out of our control I'm afraid. I do apologise that you're not happy and I'm glad to see you've ordered from us previously with no problems at all. If you require any further help, please do not hesitate to contact us. Kind regards, Original Organics,

“Compost not yet arrived”

Hi, Apologies to hear you have not received your order yet. I've just checked your order which was placed on Saturday the 9th and I can confirm your order was dispatched yesterday so you should receive it very soon. Apologies for the slight delay in dispatching your order - I'm sure you can understand with the social distancing and difficult conditions we're working in, slight delays can happen although we are working as hard as possible to help deal with this. If you need any more assistance, please do not hesitate to contact us. Kind regards, Original Organics,

“I am extremely disappointed with my new Original Organics wormery. I’m experienced with wormeries, having had one for over 12 years, and which still performs well. I was concerned that the new one does not have air holes in the lid, but followed the instructions nevertheless. Sadly, within one week, there was a horrible stench from the unit. On opening it, the sump was full of dead worms in decomposing fluid. I cleaned it out thoroughly (and was devastated that the worms had died). The wormery was in my garage. I ordered new worms locally, re-started the wormery and checked it 5 days later. Sadly, the sump had again started to fill with 5 or 6 dead worms, which were in a foul smelling, bloody liquid. Other worms were still working in the waste food, so I cleaned it out, emptied it out again, and put the remaining worms into my old wormery, Your wormery is now empty and, I’m afraid to say, will remain that way. I can’t see how such a sealed unit, with no air holes, can be effective, and I will not alliw any further poor worms to suffer and die.”

Hi Megan, I'm deeply sorry to hear the issues you've encountered with our wormeries. I understand you're experienced with running wormeries but if you'd like to contact us customer services, they'd be more than happy to help and will do all they can to put things right. Kind regards, Original Organics,

“I ordered their 250g pack of worms x2. At 250g, you would expect much more than 15 small~med worms in either pack. Obviously not weighed in on actual product. Will not be buying again, such a misleading and scammy tactic to sell worthless soil.”

Hi, many thanks for your order. Apologies for what you have experienced but please let us explain. As the worms are living creatures, they do require to be transported in the soil to survive the shipping from our warehouse to your address. We do ensure our website and listings mention that the 250g weight is for the soil and the worms combined but apologies if there has been some confusion. Thanks, Original Organics,

“I have had to return my product , that was an unwanted wormery. It is a heavy item but I am very disappointed that original organic are charging me over £15 for transport to return the wormery I won’t be using this company again as I think this is an excessive return charge .”

Hi Catherine, Apologies to hear what's happened. Please understand that is a return shipping fee that our courier sets and we do not profit on the return of the product. When a customer returns a product, we actually lose money due to admin and restocking costs but we will of course cover this to try and keep our customers as happy as possible :) If you need any additional help or advice, please do not hesitate to contact us. Thanks, Original Organics,

“I bought a 4 tray tiger wormery from original organics. The state that it will suit a family of four and that they supply a decent amount of worms. both these claims are totally false. The wormerie is quite small and fills up really quickly The worms were packed in two bags that weighed about a pound. When i opened the bags there couldnt have been more than 200 worms there. I wish i had done more research before buying as their are far better value wormeries out there”

Hi Sara, The 4 tray tiger wormery is enough for a family of 4. What could of been the issue is overfeeding the wormery during the early stages. What you need to do is add food to each tray gradually allowing time for the worms to work their magic. Then, once the first tray is full, you'd then start to add food to the next tray and continue on. 1 bag of worms is also more than enough to run a wormery effectively so 2 bags should of caused no issues at all. Please refer to the guide you received with your wormery or contact our helpful team who would be more than happy to help :) Many thanks, Original Organics,

“Unfortunately the product (green sheet to use to separate worm castings from worms) was damaged. It had a long slash in it, as though made with a sharp knife. I fixed it with a piece of gaffer tape - less hassle to do that than send it back.”

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Original Organics is rated 4.2 based on 1,132 reviews