Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

4.5 Rating 940 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2025

116

Anonymous

Anonymous // 01/01/2019

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“waiting for burrill sideboard, will comment after delivery thanks.”

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Posted 4 years ago

Hello Valerie I can see your item will be with you very shortly

Posted 4 years ago

“I have given 5 stars solely on the furniture not customer service or delivery. the furniture was of good quality and very nice I ordered a small two door sideboard which I am pleased with. The only negative I had was when ordered they said between 10 and 20 days delivery this however took nearly 4 months to arrive due to shipping container problems which I understand was not the company’s fault but if I had not got in touch with them I don’t think they would have been bothered to let me know when I could expect a delivery each time I was told different estimated delivery dates which also over ran.However I was offered a full refund if I didn’t want to wait.”

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Posted 4 years ago

“Very happy with my garden furniture set, good quality.”

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Posted 4 years ago

Hello Beryl Thank you for your review. We are glad to hear you are happy with your item.

Posted 4 years ago

“I have faulty chair waiting to be replaced. Not very happy with time scale.”

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Posted 4 years ago

“Very good quality goods and excellent customer service and issue resolution”

Only Oak Furniture 5 star review on 9th July 2021

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Posted 4 years ago

Thank you Jeninne for taking the time to leave a review. We are grateful for this and pleased we managed to resolve your issue for you.

Posted 4 years ago

“Delivery 3 months ! It was delivered while I was on Holiday and left outside ! I had told them I was away and to give me a delivery date which they ignored ! The actual sideboard is very nice.”

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Posted 4 years ago

“Exactly as shown and described. Arrived very quickly and very pleased with the white heart.”

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Posted 4 years ago

“Our nest of tables and lamp table arrived quickly and great quality too. As returning customers, we will be back for more of this range. Great service, great products and fab prices. Many thanks to the team :-)”

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Posted 4 years ago

“Really good service,the delivery guys were great and took care to protect my carpets etc and were very polite”

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Posted 4 years ago

“Poor customer service, lack of coordination with delivery company regarding customer orders.”

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Posted 4 years ago

“Furniture good quality. Found it very stressful waiting months to be delivered Wondered if I would ever receive my furniture Great pity as the quality is good value for money Would hesitate to order again unless guaranteed delivered date”

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Posted 4 years ago

“Ordered chest of draws badly bashed about so had to send back it was collected two weeks ago still waiting for refund”

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Posted 4 years ago

“8 seater Garden set - delivered quickly & efficiently. Somewhat time consuming to assemble - but not particularly difficult. Appears fit for purpose.”

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Posted 4 years ago

“I found Only Oak Furniture purely by chance as I searched for a very specific item - a desk which is not a desk when not in use! When I compared the product with other companies there was absolutely no question on quality and style - it surpassed them all. My order arrived well within the delivery time-frame, and was perfect! My Hidden desk is exactly what I was looking for, and when closed up, my dining room no longer looks like an abandoned office! The quality of the build and materials used is very high. I'm very impressed with it. If I had to find one complaint, it is that the drawer (actual workstation section) is prone to sliding in and out - it could do with some form of 'stopper' to prevent this. Alternatively, a suggestion which might improve the item is to retain the drawer as a drawer which would house the laptop when not in use, but include a slide out platform between the top of the drawer and the unit top which would be the work area when in use - this would make the workstation slightly higher (I'm quite small, so it works fine for me as it is, but a taller person might struggle a bit). I tried to add 2 photos, but couldn't, sorry.”

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Posted 4 years ago

“Nightmare from courier service Oakworld use, one box missing on delivery day then a month later finally hot 2nd box, had to phone daily to try and get sorted.”

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Posted 4 years ago

“Helpful advice from the sales team but let down by a slightly off hand reaction to my request for an update on a delivery date.”

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Posted 4 years ago

“Really good service,the delivery guys were great and took care to protect my carpets etc and were very polite”

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Posted 4 years ago

“Custmer service is very poor. I nearly missed my delivery. First they gave two potential quite apart different delivery dates, and at the end delivered on completely different date without bothering to informing me about the final date and time.”

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Posted 4 years ago

“Your online/phone sales team are utterly rubbish, useless in fact. Communication is the breakfast of champions...... but they don't answer e-mails about further purchases. We don't know your sales/communications structure, but they damn well should be able to reply to your 'enquiries' email address.....!!!!”

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Posted 4 years ago

“I cannot believe you asking me to review a product that took five months to arrive. Lovely bookcase but in time it took to come you could have built one yourself.”

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Posted 4 years ago

Only Oak Furniture is rated 4.5 based on 940 reviews