Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.53

4.5 Rating 929 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 29th April 2025

115

Anonymous

Anonymous // 01/01/2019

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“Ordered chest of draws badly bashed about so had to send back it was collected two weeks ago still waiting for refund”

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Posted 3 years ago

“8 seater Garden set - delivered quickly & efficiently. Somewhat time consuming to assemble - but not particularly difficult. Appears fit for purpose.”

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Posted 3 years ago

“I found Only Oak Furniture purely by chance as I searched for a very specific item - a desk which is not a desk when not in use! When I compared the product with other companies there was absolutely no question on quality and style - it surpassed them all. My order arrived well within the delivery time-frame, and was perfect! My Hidden desk is exactly what I was looking for, and when closed up, my dining room no longer looks like an abandoned office! The quality of the build and materials used is very high. I'm very impressed with it. If I had to find one complaint, it is that the drawer (actual workstation section) is prone to sliding in and out - it could do with some form of 'stopper' to prevent this. Alternatively, a suggestion which might improve the item is to retain the drawer as a drawer which would house the laptop when not in use, but include a slide out platform between the top of the drawer and the unit top which would be the work area when in use - this would make the workstation slightly higher (I'm quite small, so it works fine for me as it is, but a taller person might struggle a bit). I tried to add 2 photos, but couldn't, sorry.”

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Posted 3 years ago

“Nightmare from courier service Oakworld use, one box missing on delivery day then a month later finally hot 2nd box, had to phone daily to try and get sorted.”

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Posted 3 years ago

“Helpful advice from the sales team but let down by a slightly off hand reaction to my request for an update on a delivery date.”

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Posted 3 years ago

“Really good service,the delivery guys were great and took care to protect my carpets etc and were very polite”

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Posted 3 years ago

“Custmer service is very poor. I nearly missed my delivery. First they gave two potential quite apart different delivery dates, and at the end delivered on completely different date without bothering to informing me about the final date and time.”

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Posted 3 years ago

“Your online/phone sales team are utterly rubbish, useless in fact. Communication is the breakfast of champions...... but they don't answer e-mails about further purchases. We don't know your sales/communications structure, but they damn well should be able to reply to your 'enquiries' email address.....!!!!”

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Posted 3 years ago

“I cannot believe you asking me to review a product that took five months to arrive. Lovely bookcase but in time it took to come you could have built one yourself.”

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Posted 3 years ago

“Very pleased with our Laverton Oak Wicker Basket Sideboard. It is exactly what we were looking for and is very good quality. Well packaged so no damage when delivered. We were kept informed of delivery, etc. Can't fault Only Oak Furniture.”

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Posted 3 years ago

“Beautiful piece of furniture, very well made & comes fully assembled! So much storage for a unit that takes up very little space. Had to wait a little longer for delivery due to the problems at ports following Brexit but well worth the wait.😊 Perfectly packaged too, no possibility of it getting damaged.”

Only Oak Furniture 5 star review on 7th July 2021

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Posted 3 years ago

“The furniture itself is really lovely and just what we wanted but the company and their updates are shocking. Took forever to arrive (2 months) and no updates from them had to chase several times. Put me off ordering again from them”

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Posted 3 years ago

“Always kept informed even though delay on item. Item good quality 😊 and easy to put together.”

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Posted 3 years ago

“Whilst order was delayed due to incident in Suez Canal, company kept us appraised of progress. The only slip up was you never told us when it was going to be delivered I.e the actual date. We were home when it turned up out the blue so OK but if we weren't.......”

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Posted 3 years ago

“Excellent quality rattan table and chair set. Fantastic value for money and good customer services keeping you up to date with details of delivery.”

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Posted 3 years ago

“Lovely furniture but now in place for 9 months and still waiting on a replacement shelf which arrived damaged and has been promised multiple times.”

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Posted 3 years ago

“The garden table and chairs we ordered are excellent. We are very pleased with the quality and the ease of build. We had a wait due to circumstances beyond Only Oaks control however we was kept up to date via email and phone call.”

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Posted 3 years ago

“Have previously bought some excellent furniture however the last item, a bookshelf, was cracked at the back. We accepted it because it’s not visible but not perfect hence the stars.”

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Posted 3 years ago

Hi, thanks for taking the time to give us some feedback. I am sorry there has been some damage to your bookshelf and I do hope you will give us another opportunity to showcase our excellent furniture in the future.

Posted 3 years ago

“Poor customer service and communication- delivery was significantly delayed and I was not given regular updates, it was left to me to follow up.”

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Posted 3 years ago

Hi, I am ever so sorry we have let you down on this occasion. Our industry has seen unprecedented supply chain issues for quite some time. I am extremely sorry that we have not been able to keep you up to date effectively during this time. We will do our very best to learn from this feedback

Posted 3 years ago

“Superb service from start to finish. Order arrived precisely when they said it would. Received up to date delivery time on the day. The item was carried into the hall with care and.in accordance with covid restrictions. The table was packed superbly. Very pleased with the quality and look. Had compliments on the look of quality. This is not the first time I have ordered furniture and it won't be the last.”

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Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 929 reviews