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Only Oak Furniture Reviews

4.5 Rating 814 Reviews

88 %

of reviewers recommend Only Oak Furniture

Company Reviews

Product Reviews

4.5

Based on 814 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd April 2024

Sharon Lawrence

Only Oak Furniture 5 star review on 11th March 2024

Only Oak Furniture 5 star review on 11th March 2024

Only Oak Furniture 5 star review on 4th March 2024

Only Oak Furniture 5 star review on 8th February 2024

Megan Taylor-Grange

Only Oak Furniture 5 star review on 18th January 2024

Only Oak Furniture 5 star review on 18th January 2024

88

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we unpacked the hall bench we saw that it was damaged. The amount of packing was excessive so it must have been damaged before packing. I decided to try and colour in the chip/missing paint. The packing has made dents in the upholstery in the four corners which after a few weeks is still very obvious. Not impressed.”

Posted 5 months ago

Thank you so much Mrs for taking the time to share your experience with us and for the honest feedback. We are sorry to hear that the hall bench was damaged when you unpacked it. Was there anything else that we could have done to help you with the issue? We'd be happy to discuss what more can be done to make up for the condition of the hall bench and ensure that your experience is improved in the future.

Posted 5 months ago

“It is not a table made of wood It is a very light-pressed part of recycled bits, not sure what are they Not happy with our new table”

Posted 1 year ago

Hello, Mariyana Geneva. Thank you for your review of our product. I am sorry that you are not happy with your purchase. This piece is made from rubberwood to create a sturdy table top. I hope this information helps clarify the construction of our furniture. If you have any further questions or concerns, please do not hesitate to contact us. We value your feedback and would love to help resolve any issues you may have.

Posted 1 year ago

“I ordered dining table and 4 chairs says fully assembled came flat-packed very disappointed for that was a reason I bought it I don't know how how an old age pensioner like me is going to put it all together feel very let down😔”

Posted 1 year ago

Hello Tim, Thank you for taking the time to leave a review. I'm sorry to hear that you were disappointed with your purchase. This specific piece of furniture is delivered with some assembly as it is easier and more cost-effective for our customers to assemble themselves but we understand that this may not be ideal for everyone. If you would like assistance assembling your furniture, our customer service team would be happy to help where we can. Please don't hesitate to contact us and we'll be happy to try and provide some support. Thank you for choosing Only Oak Furniture, and we hope you enjoy your new furniture set!

Posted 1 year ago

“Good kitchen island however it came with the wrong size screws so we had to find our own. The granite top also came with a stain unfortunately.”

Posted 1 year ago

Hello Lungile, thank you for your review. I'm sorry to hear that you had some trouble with the screws and the stain on your granite top. Can you please send me a direct message including your order number and I'll try to help resolve this for you. Thank you!

Posted 1 year ago

“The bed had a small damage mark and one head board slat had been poorly manufactured. can't comment on customer service as it was to much hastle to repack and return an oak bed and it was needed for guests. The package was undamaged so it had obviously been packed that way (so much for quality controle) Unfortunately i am pleased with the bed but very dissapointed with the issues.”

Posted 1 year ago

Hello Andrew, Thank you for taking the time to leave a review. I'm sorry to hear that you had some trouble with your purchase. Our team does work hard to make sure each piece of furniture is up to our high standards before it is shipped out, and it sounds like there was a mistake made in this case. If you would like to discuss this further or have any other questions, please don't hesitate to reach out to us

Posted 1 year ago

“Frame and box damaged”

Posted 2 years ago

“The product is good as it would be from any supplier, sadly the time waited to receive the item was pretty poor. No real warning just delay after delay. Approximately 10 months for delivery, I only ordered through Only oak as they had the best delivery time on their website, which itself wasn't accurate i discovered only after ordering. I doubt I'll use them again”

Posted 2 years ago

“As nice as the furniture is and it should be at the price, it took 6 months to come and with very little communication regarding it. Would I order again? Nope!”

Posted 2 years ago

“Ordered and payed in full for 2 x Harwell oak bedside units & one Harrell 7 draw multi unit on 19/05/2021 . Received the 7 draw unit on 11/08/2021 in good order but the other two units have been advised will not be ready until earliest 10/09/21 then 5-15 days before possible delivery. Over four months to complete the delivery if i am lucky , really not good enough .”

Posted 2 years ago

“Oak blanket box took months to be delivered and it is a lot lighter in colour Than the photos so does not match our chest of draws ☹️”

Posted 2 years ago

“I don't like the table, the legs are not oak and look ugly how the attach onto the table. Unable to return as difficult to open without damaging packaging.”

Posted 2 years ago

“I know there have been significant delays with furniture deliveries but there were no proactive updates from Only Oak, which was disappointing. But the table eventually arrived yesterday and looks to be good quality for the price.”

Posted 2 years ago

“I purchased a £540 gazebo in the March which unfortunately was faulty on delivery. It is now the end of July and regardless of over 20+ emails trying to resolve the issue, the parts needed to hopefully rectify the issue have still to arrive even though I have been promised them on 2 separate occasions with parcel tracking numbers that dont exist. I also ordered an additional canopy for the gazebo as I live in Lancashire which is somewhat windy at times in case the original one was damaged. This spare canopy was ordered on the 4th of June and again I am still to receive anything some 7 weeks on. Only Oak Furniture have responded to all my emails, but we are no further forward to a resolution and a full refund has been requested today under the Sales of Goods act for which I am yet to receive a response. They have quoted that the issue is with the manufacturer of the item concerned, but my contract of sale is with Only Oak, and it is there duty of care to resolve the issue in a timely manner for which is unfortunately not the case. I have not taken any joy in leaving this review as I am fully aware that the retail industry has suffered immensely over the pandemic, but basic customer service is a must and the item concerned was not a cheap throwaway item.”

Posted 2 years ago

“Customer services either ignored my queries, or were very slow replying. Delivery dates failed, final delivery was late and not positive. Product looks nice, but draw runners are not up to the price bracket. Looking elsewhere next time.”

Posted 2 years ago

Hello Peter We are sorry this is the experience you have had with us. I can see you received your item some time ago now. We were made aware of issues with our courier company and have since rectified this and are now using a new courier's delivery service. With regards to the drawer runners, they are advertised as wooden runners on this product, we are sorry if you feel they do not meet your standards on this occasion.

Posted 2 years ago

“The furniture itself is really lovely and just what we wanted but the company and their updates are shocking. Took forever to arrive (2 months) and no updates from them had to chase several times. Put me off ordering again from them”

Posted 2 years ago

“I ordered and paid for a bed that was out of stock. I only discovered it was out of stock after some chasing, nobody contacted me to tell me. I asked for a refund and was told a couple of times it was being processed when it wasn’t. However, after following up the matter again, I was eventually refunded. Not an ideal experience but I was grateful that this was resolved in the end, and on a non working day which was appreciated.”

Posted 3 years ago

“It was okay, a bit cheap looking with cheap catches. Looked so much better on line. Would I buy them again? No.”

Posted 3 years ago

“Poor quality round the back slight chip when arrived”

Posted 3 years ago

Hi Ann, I am so sorry there is a chip on your piece. Can you please send some images over to enquiries@onlyoakfurniture.co.uk as this is the first we have heard of the issue and we will see if we can get this replaced for you. Many thanks

Posted 3 years ago

“Ordered on the 17th July delivery on the 2nd October. Never had to wait so long. I had to do all the chasing up and then being told it was in stock twice to then being disappointed”

Posted 3 years ago

Hi Darren, We are so sorry about the long wait you had. Unfortunately, our industry as a whole is seeing massive delays getting stock back in. We can be told one thing on a Monday for the whole shipment to be delayed by another month on Tuesday. We try and keep our customers up to date the whole time and I can only apologise if we fell short of this. I will use this review as feedback and we will all try harder. Hopefully, next year stock levels will go back to being more accurate, we hope it can't be any worse than 2020 so far. Many thanks

Posted 3 years ago

“Delivery of the product was terrible due I think in part to the courier used. The furniture itself is very nice and happy with it. The delivery times were well over and above what was stated and absolutely no update was given on the delivery”

Posted 3 years ago

Hi Steven, Thanks so much for the review, We aim to deliver all furniture within our 10-20 working days timeframe. In your case, this was slightly over which we apologise for. I am really pleased you like your new furniture and hope you enjoy it for years to come.

Posted 3 years ago

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Only Oak Furniture is rated 4.5 based on 814 reviews