Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

“Delivery was excellent and on time. The TV unit is a bit average and we purchased it thinking it's all made of oak wood because the description was not very clear. It's decent but not impressive. Website needs to be updated to clearly show the type of material used to make the unit”

Helpful Report

Posted 1 week ago

Dear Brian, Thank you for your review! We're pleased to hear you were satisfied with the timely delivery. However, we’re sorry to learn that the TV unit didn’t fully meet your expectations, particularly regarding its materials. Your feedback on the clarity of our product descriptions is invaluable, and we'll certainly take it into consideration as we work on improving our website.

Posted 1 week ago

“Nice looking piece of furniture but the depth limits shoe size. I can only store 2 pairs of walking boots sideways. Disappointing on delivery which should have been 3 weeks but was approaching 3 months due to shipping into UK.”

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Posted 2 months ago

Dear Sharon, Thank you for your review! We appreciate your feedback about the depth of the storage; we understand how essential it is for it to accommodate all your footwear needs. We also apologize for the extended delivery time you experienced. Shipping challenges can sometimes lead to unexpected delays, and we appreciate your patience throughout the process. Your comments help us to improve our service and ensure a better experience for our customers in the future. If there's anything else we can assist you with, please don’t hesitate to reach out. Enjoy your new furniture! Best regards, The Only Oak Furniture Team

Posted 2 months ago

“The furniture units were generally good quality and as advertised. There has been a problem with some of the bolt-on legs supplied. Three of the legs failed as the metal insert pulled out of the wooden leg when the nut was tightened. I have received suitable replacements for the first batch of furniture, and am waiting for the second. Better quality control on the legs is needed.”

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Posted 5 months ago

Dear Tony, Thank you for your honest 3-star review! We’re glad to hear that you find the furniture units to be of good quality and as advertised. We sincerely apologize for the trouble you’ve experienced with the bolt-on legs. Your feedback highlights an important area for improvement, and we're currently reviewing our quality control processes to prevent this from happening in the future. It’s great to know that you received replacements for the first batch, and we appreciate your patience as we work on getting the second set to you. If you have any further concerns or need assistance, please feel free to reach out. We hope to provide you with a better experience moving forward! Best regards, The Only Oak Furniture Team

Posted 3 months ago

“Products ok for the price but it should be clarified the origin of them. Made a mistake with order but they fixed it though should have taken them less.”

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Posted 5 months ago

Dear Pablo, Thank you for your 3-star review. We appreciate your honesty and are glad to hear that you found the products to be reasonable for the price. We understand your concerns about the origin of our products and recognize the importance of transparency. Your feedback is invaluable, and we will work on addressing this in our communications. We’re also sorry to hear about the mistake with your order, but we’re glad our team was able to assist you in resolving it. We are continuously striving to improve our service, including response times. If you have any more feedback or questions, please feel free to reach out. We hope to serve you better in the future! Best regards, The Only Oak Furniture Team

Posted 3 months ago

“Wasn't the exact colour I thought it was. Don't match what i already have in the hallway. But it does the job and it's well made.”

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Posted 8 months ago

Dear Lorna,Thank you so much for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with Only Oak Furniture. It's delightful to know that we're doing things right and making our customers happy. We strive to provide excellent customer service and offer top-quality furniture to ensure every customer finds exactly what they're looking for. If you ever need any assistance, whether it's choosing the perfect piece or any other support, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction. Once again, thank you for your kind words, and we look forward to serving you again in the future!

Posted 8 months ago

“Please with sideboard”

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Posted 1 year ago

Dear Samantha,Thank you so much for your wonderful feedback about Only Oak Furniture! We truly appreciate your kind words and we are delighted to hear that you had a pleasant experience with us. We take immense pride in ensuring our customers are happy with their purchase, so it's incredibly rewarding to know that we're doing things right. Your satisfaction is our ultimate goal, and we are constantly striving to provide high-quality furniture and excellent customer service. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. Our friendly team is always here to help and make your furniture shopping experience as seamless as possible. Once again, thank you for taking the time to share your feedback. We genuinely appreciate it.

Posted 1 year ago

“The piece of furniture when it arrived was very well packaged and undamaged and looks very nice in our hallway. Reason for only 3 stars was because the item upon ordering was described as in stock, but was then back ordered for quite some weeks, yet my I still had to pay up front.”

Helpful Report

Posted 1 year ago

We sincerely appreciate you taking the time to share your feedback with us, and we are thrilled to hear that the piece of furniture arrived in great condition and looks fantastic in your hallway. We are delighted to know that our packaging ensured the safe delivery of your furniture, and we hope it adds a touch of charm to your home. We want to extend our sincere apologies for any inconvenience caused by the back-order situation. We understand the frustration of unexpected delays, especially when an item is initially listed as in stock. Your feedback is invaluable, and we will use it to improve our communication and order processing to prevent such instances in the future. We are committed to ensuring your satisfaction and look forward to serving you again in the future. Thank you for choosing us, and we hope the furniture brings joy to your home for years to come!

Posted 1 year ago

“Very stylish desk with good quality materials and very well made. The only thing is the clearance underneath where your legs suppose to fit in... The total height from the floor to the bottom of the desk is 57 cm (22,5 inches). Now you need 20 cm gap underneath the desk for your legs to be comfortable and move in and out of the desk area. This means your office chair seat height from the floor should be 37 cm max. The ideal office chair height for my height (which is 177 cm) is 43-48 cm... So the desk is actually almost 10 cm higher - or where the middle draw is - the clearance should have been higher - ie the middle draw needed to be narrower? There is an obvious ergonomical mistake here?”

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Posted 1 year ago

Hi Raif! Thank you so much for your feedback on Only Oak Furniture. We are so glad that you love the piece of furniture you purchased. Our priority is to keep our customers satisfied and provide only the highest quality furniture! We appreciate your support and if you ever need any assistance, please don't hesitate to reach out to us. Thanks again for your kind words. Sincerely, Only Oak Furniture

Posted 1 year ago

“Unfortunately we had to move the mirror hanging hooks because they weren't in the right place so we couldn't hang the mirrors straight up on the wall. My friend who had also ordered the same round window mirrors had the same problem. It was a real nuisance and I thought it was very careless of the company that made them as they were expensive. They were also delivered over a month later than originally promised.”

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Posted 1 year ago

Thank you for sharing your feedback with us. We genuinely appreciate your honest input, and we want to express our sincere apologies for the inconvenience you experienced with your round window mirrors. Your satisfaction is of utmost importance to us, and we regret that your purchase did not meet your expectations. I want to assure you that we take your feedback seriously, and we have already taken steps to address the issues you mentioned. We understand how frustrating it can be to receive a product that doesn't meet your expectations, especially when it comes to items as significant as mirrors. We are actively working to improve our quality control measures to prevent similar issues in the future. Regarding the delayed delivery, we understand the importance of timely service, and we sincerely apologize for the delay you experienced. We recognize the impact this had on your overall experience, and we are implementing measures to enhance our shipping and delivery processes to prevent such delays in the future. Your feedback serves as a valuable reminder of the standards we need to uphold, and we are grateful for the opportunity to learn from your experience. Once again, we appreciate your feedback and your understanding. We are committed to providing you with a positive experience, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“The furniture was good quality at a reasonable price but had to wait an unacceptably long time for delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found our furniture to be of good quality and reasonably priced. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations in terms of product quality and affordability. We do understand that waiting for delivery can sometimes be a bit challenging, and we appreciate your patience during that time. We continuously strive to improve our delivery process to ensure a smoother and faster experience for our valued customers. Your support means a lot to us, and your feedback helps us grow and serve you better. If you have any further comments or suggestions, please don't hesitate to reach out. We're here to make your future shopping experiences even more enjoyable. Thank you once again for choosing our furniture, and we look forward to serving you again in the future. Your satisfaction is our ultimate goal, and we'll continue to work hard to meet and exceed your expectations.

Posted 1 year ago

“Unit OK, not best. Very light weight materials. catch broken on one of the doors but door still closes.”

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Posted 1 year ago

Thanks so much for your review, John! We strive to provide an excellent customer experience & are always here to help if you have any questions or need assistance.

Posted 1 year ago

“Good looking desk, but drawers collide with sliding door. No help from manufacturer so far.”

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Posted 1 year ago

Dear Neil, Thank you for your feedback on our Only Oak Furniture. We really appreciate you taking the time to tell us what you liked and didn't like and how we can make improvements. We want to ensure that all our customers get the best service possible and we are determined to make sure that you are happy with the furniture you get from us. We have a dedicated team on hand to answer any questions you have or help in any way we can. So, please don't hesitate to reach out to us if you need any help. Once again, thank you for your feedback and we look forward to hearing from you soon.

Posted 1 year ago

“Took a very long time to arrive but apart from that the product is good”

Helpful Report

Posted 1 year ago

Thank you, Peter, for sharing your feedback about Only Oak Furniture! We're so glad you were able to find a product you love. We apologise if the delivery too longer to arrive then advised. We always strive too meet our customers delivery expectations and we will take your feedback on board and look into this.

Posted 1 year ago

“I was given incorrect information on the length of the bench I ordered and it does not slide under the table unfortunately. I specifically asked before I bought as I have limited space. So it's not great. The furniture itself is lovely.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to write a review of your recent purchase from Only Oak Furniture, Tracey. I'm sorry to hear that you received incorrect information about the length of the bench and that it does not slide under the table as expected. This is information provided by our supplier and we will of course do our best to rectify this in the future. This is not the level of service we aim to provide and I apologise for any inconvenience this may have caused. We value your feedback and hope that you will consider giving us another chance in the future. Sincerely, The Only Oak Furniture Team

Posted 2 years ago

“We purchased a dining room table and chairs on 15th MAY this year are still waiting for it, they keep telling me it’s imminent but I don’t think I’m going to have a table for Christmas diner this year. VERY DISAPPOINTED WITH THIS COMPANY. Table was delivered Sunday before Christmas, must say the two men did a lovely job unpacking and installing the furniture and tidying up afterwards, great job. Thanks.”

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Posted 3 years ago

“My wife ordered a hifi unit in May. It arrived in September. I ordered a second unit in September. It arrived damaged. Replacement sent. I now have to wait in a third time for collection of the damaged unit. Could do better!!!”

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Posted 3 years ago

“I do not feel it was made clear as to how difficult it was to erect the shed and the tools one needed. I had to employ a joiner to assist me. Also I feel the shed should be supplied with a shelf and lock.”

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Posted 3 years ago

“I love the cabinet but as you can see from the photograph of he door is out of alignment.”

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Posted 3 years ago

“Very long wait and had to chase updates (took two months to arrive) but the units are ok and although not very solid, look expensive from a distance.”

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Posted 3 years ago

“Poor customer service, lack of coordination with delivery company regarding customer orders.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture Reviews