Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

4.5 Rating 940 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2025

116

Anonymous

Anonymous // 01/01/2019

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“Beautiful dark oak furniture arrived today. Great service and product.”

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Posted 4 years ago

Hello Jackie Thank you for taking the time to leave a review. We are happy to hear you have had a great experience with us and that you like your products.

Posted 4 years ago

“Product description accurate. Delivery guys very good. Product arrived in good condition.”

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Posted 4 years ago

Hello George Thank you for taking the time to leave us a review, we are very greatful.

Posted 4 years ago

“No problems with delivery. The guys called me early on Sat morning to let me know they would be there in next 30 mins. All delivered to my back garden without issues. Only problem was is that I had been informed that they would unpack the furniture to check inventory was as ordered and they did not. Thankfully all was ok but strikes me as problematic...why offer a service if you are not going to provide it? If there had been items missing I would have had no recourse.”

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Posted 4 years ago

Hello Thank you for your review and your feedback. Our apologies on the unpacking front. We have recently change couriers and it would seem there were a few things to iron out. Following your feedback, this has been rectified so thank you for making us aware and we hope you enjoy your furniture.

Posted 4 years ago

“Fabulous rattan dinning table and chairs. Delivered well packaged. Kept up to date on stock and delivery. Will definitely recommend to friends and family.”

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Posted 4 years ago

Hello Steve Thank you for taking your time t leave us a review. We are pleased to hear that you have had a good experience with us and thank you for your future recommendations.

Posted 4 years ago

“Excellent service, garden furniture arrived when it said it would. Arrived in good condition and I asked a question via email which was responded to. I am still awaiting a reply about another question but hopefully that will happen soon. Very good service .”

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Posted 4 years ago

“We ordered a sliding roof gazebo, which wasn’t cheap, we had to wait months for delivery. Once we received item there was a part missing, we’ve been waiting 5 days now and nobody seems to care. We really will not be using these again. Bad customer service.”

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Posted 4 years ago

Hi, Thanks for taking the time to leave us some feedback on your experience with us. I am ever so sorry we have not reached our very high standards on this occasion. We do always respond in a very timely manner and can see we were only alerted to your missing part yesterday and had one dispatched today. I hope this will be with you very shortly and can only apologise we were missing a piece. Many thanks

Posted 4 years ago

“After emailing are updates we’re correct,very pleased”

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Posted 4 years ago

“Probably ordered at wrong time with covid + suiz problem. I was kept informed of where package was.”

Only Oak Furniture 5 star review on 8th June 2021

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Posted 4 years ago

“Firstly we are delighted with our new Royal Craft garden furniture.Due to well known shipping issues there was a long delay in delivery.I think communication of this might have been better otherwise we are satisfied with using only oak furniture and would use again. Kind regards Iain”

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Posted 4 years ago

“Great furniture great communication very pleased all round”

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Posted 4 years ago

“Never ordered furniture online before, should not have worried. My 2 chairs arrived in perfect condition. There was a delay in the delivery but I was kept informed by email and by phone.”

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Posted 4 years ago

“Ordered parasol cover and it came quicker than expected. Great product with helpful pole to help get it over the top of the parasol. Good value too as expected to pay more for something of that quality, so ordered 2!”

Only Oak Furniture 5 star review on 7th May 2021

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Posted 4 years ago

“Won't order again. Do not recommend at all. I left a one star review as I was not happy with the service delivered although I previously had tried to get in touch with them. After review was posted I was called straight away asking me for the reasons of the bad rating. The guy was questioning me all the time in a very rude speaking. He ended up saying he was going to reply back to my review to make me see (and I quote) "silly". Totally unacceptable. Disguting manners”

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Posted 4 years ago

Hi Sir, We have reviewed your notes and can see you accepted a delayed delivery on the 23/1 following a call made to you to discuss if you wished to continue with the order. We did deliver within the time scale quoted at the time of the call. We also note you declined to book a 2 man delivery service at the time of order to save £19.99. We do have an email from yourself following delivery to complain that you did not receive a 2 man service. We do note you had to assist the drive to move the goods, when not spending £19.99 we presume you are happy to do so if you want the furniture delivering to the room of choice. Not having paid £19.99 to have such a large order is not recommended. That said we have not had any correspondence from you regarding damages, nor have you indicated in your review that any damage was sustained. We do note you have asked for more discount but as we sell items at such a competitive price and the fact no damage was sustained we were unable to see why we would offer any more discount on your order. Regards, Steve Wardle MD

Posted 4 years ago

“So happy with our sideboard, excellent customer service too. Highly recommend.”

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Posted 4 years ago

“Loved the table I bought. The colours of the oak are unique. It really makes my dinning room unique”

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Posted 4 years ago

“Great service. All worked well. Had to reschedule delivery but went very smoothly. Furniture very well packaged too.”

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Posted 4 years ago

“I bought the Mobel Oak Large Hidden Office Twin Pedestal Desk, which is top quality and very well designed.”

Only Oak Furniture 5 star review on 16th April 2021

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Posted 4 years ago

“Very pleased thank you”

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Posted 4 years ago

“Customer Service and delivery both great and my desk is of great quality. My only issue is that the only measurements available online were of the draws but as the pictures looked fine I ordered any way. Unfortunately when the desk arrived the draws are a lot deeper and the legs much shorter than you can see on the picture which means you actually have very little leg space when sitting at the desk. The product also said the desk would arrive fully assembled but I had to unpack the box and put the legs on the desk.”

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Posted 4 years ago

“Very nice that they kept us informed on the progress of our order.Thank you.”

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Posted 4 years ago

Only Oak Furniture is rated 4.5 based on 940 reviews