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Only Oak Furniture Reviews

4.5 Rating 813 Reviews

88 %

of reviewers recommend Only Oak Furniture

Company Reviews

Product Reviews

4.5

Based on 813 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd April 2024

Sharon Lawrence

Only Oak Furniture 5 star review on 11th March 2024

Only Oak Furniture 5 star review on 11th March 2024

Only Oak Furniture 5 star review on 4th March 2024

Only Oak Furniture 5 star review on 8th February 2024

Megan Taylor-Grange

Only Oak Furniture 5 star review on 18th January 2024

Only Oak Furniture 5 star review on 18th January 2024

88

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Reader - I have 3 questions for you : - Do you want to get a response if you have an issue with your purchase from Only Oak Furniture: - Would you expect the company to show willingness to resolve your issues: - Would you expect a refund if your purchase is totally different from the pictures on their website. If the answer to these questions is YES - do not buy from Only Oak Furniture. If there is a problem, they will not work to resolve it, they will ignore your emails and there is no question of getting a refund. Just be warned and don’t risk it. The first picture shows the set I received. The second picture shows what I was expecting and it is off their website. The company have behaved disgracefully in not accepting the error and putting it right.”

Posted 3 years ago

Thanks for the review. All of our customers reading this please note we offered to accept this set back for inspection. What we did not agree to is to ship it back from Portugal. The customer had the set shipped to Portugal privately from the address we delivered it to in the UK. We offer free returns to all our customers who have claims of defective furniture within the UK as per our T&Cs. We have in this case, asked for pictures taken in the sun light to support the claim of colour change which have not been provided. Both Only Oak and our supplier Katie Blake are unable to examine the items in question when they are located in Portugal. As reasonably expected by anyone shipping items such as this out to Portugal privately, we can not and will not cover the cost of the return form locations such as this. Should the items be returned and the colour verified as incorrect we would of course offer a full refund.

Posted 3 years ago

“We have been looking for some time for a range of oak furniture for our lounge. We didn’t want any veneer and we wanted draws to be dove tailed. We were not disappointed and actually very impressed by the quality, as the range (Bordeaux) was very chunky and well made (dove tailed front and back). I can’t say enough great things about this company as we’ve been dissatisfied with workmanship in the past and this is like joiner made. Delivered in advance and very well packaged. Would recommend to anyone and I’m certainly buying more items. 👏👏👏”

Only Oak Furniture 5 star review on 25th November 2020

Only Oak Furniture 5 star review on 25th November 2020

Only Oak Furniture 5 star review on 25th November 2020

Only Oak Furniture 5 star review on 25th November 2020

Only Oak Furniture 5 star review on 25th November 2020

Posted 3 years ago

“Very good service Good quality and quickly delivered”

Posted 7 months ago

Thanks for your 5 star rating of Only Oak Furniture, Annie! We're delighted you were pleased with the very good service, good quality, and quick delivery. We appreciate the feedback!

Posted 7 months ago

“Brilliant company to deal with. Great product and awesome customer support 👏 well done Only Oak Furniture.”

Posted 1 year ago

Thank you, Lisa, for your fantastic 5-star rating. We truly appreciate your business and your kind words about our company, product, and customer support. We are delighted that you have chosen to purchase from us.

Posted 1 year ago

“Poor communication with delivery. Staff unwilling to assist by waiting for me to examine the item. I gotta go mate. Poor attitude and service”

Posted 2 years ago

Hi David, I am sorry you were disappointed with the contracted delivery company. You chose free doorstep delivery which is a 1 man service as described, doorstep delivery. Delivery drivers will not wait for goods to be inspected, just like any other delivery company Argos, DPD, Amazon, and the like. They all have delivery schedules to stick to. As this is a free service, you can understand we need our contractor to deliver as many items as possible in order to offer the service we provide you. I hope you like the shoe cupboard and trust the rest of our service regarding the standard of goods, timely delivery and communication were of an acceptable standard. Regards, Steve Wardle MD

Posted 2 years ago

“Wonderful 6 draw tall boy on the second attempt after first one was damaged. Really good quality. Company were very helpful changing it for a new one”

Posted 2 years ago

“Lovely quality small sideboard and such a prompt delivery. Thank you all that were involved.”

Posted 2 years ago

“We are so delighted with the lovely chest of draws we bought for my mother in laws room in the nursing home, she loves it very much. From ordering to delivery we had a first class customer service from all the staff we spoke to. They should be very proud.”

Posted 2 years ago

“Very efficient service and delivery”

Posted 2 years ago

“very pleased with the new unit and was lucy to come across this design as much of of the modern design is nothing but cubed boxes”

Posted 2 years ago

“After a long wait my beautiful bed arrived. I was kept updated on the status of my order throughout and the organized delivery was efficient. The bed is fantastic, really solidly made and marvellous to look at and sleep on. I can highly recommend Only Oak Furniture and the bed purchased.”

Posted 2 years ago

“We all love our new dining suite. Looks great and excellent quality 10/10”

Only Oak Furniture 5 star review on 22nd December 2021

Posted 2 years ago

Thank you Matthew, A perfect picture of how our furniture can look in the home. Hope you enjoy it for years to come. Steve Wardle MD

Posted 2 years ago

“Good communication, item well packed and as described ( took a chance ) on photo of Scandinavia coffee table . Not disappointed , as per photo . Recommend”

Posted 2 years ago

“Great service and delivery options good quality product ...loving my new chairs”

Posted 2 years ago

“The quality was good except the bench had a wooden split it (but was still useable) and the spanner that accompanied the nuts and bolts was of a different size! I had to use my own spanner and socket set. Overall the furniture was well made and functional.”

Posted 2 years ago

“Happy with product and delivery service!”

Posted 2 years ago

“Excellent service -we bought a gazebo very pleased with quality of product. Requested additional components and were very pleased with their response and price - would thoroughly recommend”

Posted 2 years ago

“delivered when they said they would, courteous and helpful delivery staff and quality oak cabinet.”

Posted 2 years ago

“Delivery delayed by several months due to Covid/Brexit shipping issues from the EU. However I was made clearly aware of this right from placing my order, and even receive a couple of calls in the interim, confirming my delivery was still on track. Very happy with the product once it arrived, and pleased with the sensible prices.”

Posted 2 years ago

“waiting for burrill sideboard, will comment after delivery thanks.”

Posted 2 years ago

Hello Valerie I can see your item will be with you very shortly

Posted 2 years ago

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Only Oak Furniture is rated 4.5 based on 813 reviews