Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.53

4.5 Rating 929 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 29th April 2025

115

Anonymous

Anonymous // 01/01/2019

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“Can't comment properly but order received without all the necessary pieces.”

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Posted 3 years ago

Hello Rachel We are sorry this has happened. I can see this has been looked into and the correct pieces have been arranged and are being dispatched to you ASAP and should be with you shortly.

Posted 3 years ago

“Excellent quality, prompt delivery, the driver even took his shoes off. I would certainly recommend this company for its products.”

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Posted 3 years ago

Hello Phillip We are grateful for your review. We are pleased the delivery team provided you with a great service. We hope you enjoy your new furniture.

Posted 3 years ago

“Very pleased with my purchase table looks lovely and did not expect it turn up so quick delivery was excellent will definitely deal with oak furniture again and highly recommend thank you”

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Posted 3 years ago

Thank you for your review, Louise. We are pleased to have been of service and look forward to your custom in the future.

Posted 3 years ago

“I was very impressed with how well the furniture was packaged and how well it looked in my lounge with my new laminate flooring. The colours shown on the website matched really well in real life, which is sometime not the case for some manufacturers. Good value, solid furniture. Took a while for the order to get booked for delivery, but it was worth the wait. One of my items was a very large sideboard. There was no way the single deliveryman could have got that into my house without my help. For large items, please ensure you send 2 people for other customers.”

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Posted 3 years ago

Hello John Thank you for taking the time to leave a review. We are pleased to hear the furniture is as you expected. With regards to delivery, standard delivery is usually to the door onlly, we do offer a 2 man delivery service which includes room of choice and this can be selected at checkout for future reference.

Posted 3 years ago

“First time ever shopping with only oak furniture. Couldn’t have been a better experience. Delivery was as expected and the courier kept in touch to let me know where he was. This furniture was out of stock everywhere so was delighted my order was fulfilled so quickly. Would highly recommend this company ! Thank you “Only Oak Furniture” ! I will be back !!!”

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Posted 3 years ago

Hello Juliet Thank you for your review. We are pleased you found us and are happy with the service and your item and are wishing you many warm days so you can enjoy your garden furniture. We look forward to providing this service to you again in the future

Posted 3 years ago

“Great service and delivery”

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Posted 3 years ago

Hello Karyn Thank you for taking the time to leave a review and we are glad to hear you are happy with our service and your item

Posted 3 years ago

“The customer service was appalling. The furniture was so badly damaged I can’t understand who or why anyone would send it out. The damage was so bad the delivery driver removed it immediately.”

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Posted 3 years ago

Hello Louise We are very sorry that this has been your experience with us. The quality of the goods delivered is not what we have come to expect from this particular supplier. I can see we have refunded you immediately and would like to take this time to sincerely apologize to you.

Posted 3 years ago

“Customer services either ignored my queries, or were very slow replying. Delivery dates failed, final delivery was late and not positive. Product looks nice, but draw runners are not up to the price bracket. Looking elsewhere next time.”

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Posted 3 years ago

Hello Peter We are sorry this is the experience you have had with us. I can see you received your item some time ago now. We were made aware of issues with our courier company and have since rectified this and are now using a new courier's delivery service. With regards to the drawer runners, they are advertised as wooden runners on this product, we are sorry if you feel they do not meet your standards on this occasion.

Posted 3 years ago

“Excellent products at reasonable prices, swift and polite delivery, customer service above and beyond what I’ve experienced before (have already written a review about my experience with their representative Niamh, whose amazing help and support has made us a faithful customer of this company).”

Only Oak Furniture 5 star review on 10th July 2021

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Posted 3 years ago

Thank you for your review, very much appreciated

Posted 3 years ago

“waiting for burrill sideboard, will comment after delivery thanks.”

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Posted 3 years ago

Hello Valerie I can see your item will be with you very shortly

Posted 3 years ago

“I have given 5 stars solely on the furniture not customer service or delivery. the furniture was of good quality and very nice I ordered a small two door sideboard which I am pleased with. The only negative I had was when ordered they said between 10 and 20 days delivery this however took nearly 4 months to arrive due to shipping container problems which I understand was not the company’s fault but if I had not got in touch with them I don’t think they would have been bothered to let me know when I could expect a delivery each time I was told different estimated delivery dates which also over ran.However I was offered a full refund if I didn’t want to wait.”

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Posted 3 years ago

“Very happy with my garden furniture set, good quality.”

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Posted 3 years ago

Hello Beryl Thank you for your review. We are glad to hear you are happy with your item.

Posted 3 years ago

“I have faulty chair waiting to be replaced. Not very happy with time scale.”

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Posted 3 years ago

“Very good quality goods and excellent customer service and issue resolution”

Only Oak Furniture 5 star review on 9th July 2021

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Posted 3 years ago

Thank you Jeninne for taking the time to leave a review. We are grateful for this and pleased we managed to resolve your issue for you.

Posted 3 years ago

“Delivery 3 months ! It was delivered while I was on Holiday and left outside ! I had told them I was away and to give me a delivery date which they ignored ! The actual sideboard is very nice.”

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Posted 3 years ago

“Exactly as shown and described. Arrived very quickly and very pleased with the white heart.”

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Posted 3 years ago

“Our nest of tables and lamp table arrived quickly and great quality too. As returning customers, we will be back for more of this range. Great service, great products and fab prices. Many thanks to the team :-)”

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Posted 3 years ago

“Really good service,the delivery guys were great and took care to protect my carpets etc and were very polite”

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Posted 3 years ago

“Poor customer service, lack of coordination with delivery company regarding customer orders.”

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Posted 3 years ago

“Furniture good quality. Found it very stressful waiting months to be delivered Wondered if I would ever receive my furniture Great pity as the quality is good value for money Would hesitate to order again unless guaranteed delivered date”

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Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 929 reviews