Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.53

4.5 Rating 880 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 2nd December 2024

Anonymous

Anonymous // 01/01/2019

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“Lovely well-made furniture. Helpful delivery staff kept me fully informed.”

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Posted 5 days ago

“We ordered four dining chairs. They are very good quality and value for money. Our first choice was not available but we were offered an alternative which completely meets our requirements and is just as good as the original. Delivery was as promised in relation to date and time. Overall a very good experience and would definitely recommend this company.”

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Posted 6 days ago

“An excellent piece of furniture, sturdy and well built.”

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Posted 1 week ago

“The Consul table is a excellent piece of furniture, very pleased and would thoroughly recommend.”

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Posted 2 weeks ago

Thank you so much, Lynn, for your wonderful 5-star review! We're delighted to hear that you're pleased with the Consul table and appreciate your recommendation. At Only Oak Furniture, we take great pride in crafting quality pieces that our customers love. If you have any questions or need assistance in the future, please feel free to reach out. Enjoy your beautiful new table for many years to come!

Posted 2 weeks ago

“I dont normally like to post bad reviews on small businesses, and I wouldn't have in this case if I wasn't consistantly spammed requesting I do so. Only Oak Furniture asked for it, so here goes. The website said direct from supplier, I called and and advised a few weeks for delivery. Once I ordered I was told 12-14 weeks. Not ideal but I will wait. No further communication until I emailed after 14 weeks. I was told end of the week. Great. I even got tracking. Then on the day of delivery I was told the delivery was cancelled by the delivery company. I gave it a week or so and emailed again. This time I was told my delivery was delayed due to stock taking at the supplier. Worst excuse ever. I waited a couple of weeks. More tracking was provided, and on the day advised nothing turned up. A couple of days later I emailed again. Tracking was again advised. Final delivery was 22 weeks after I ordered. But guess what, it was damaged, minor damage so gave up and accepted it. I didn't want to wait another 22 weeks. WIll never buy from them again.”

Helpful Report

Posted 2 weeks ago

Dear Shane, Thank you for taking the time to share your experience with us. We truly appreciate your honesty and understand how disappointing this situation has been for you. It’s never our intention to make our customers feel overwhelmed, and we’re sorry to hear about the delays and lack of communication you faced during your order process. Your feedback regarding the delivery issues and the condition of your furniture is invaluable to us, and we are actively reviewing these matters to improve our operations and customer communication. It’s clear that we fell short in this instance, and for that, we apologize. We understand that waiting for an order can be incredibly frustrating, especially when expectations are not met. Should you wish to discuss your experience further or if there's anything we can do to address your concerns, please reach out to us directly. Your satisfaction is important to us, and we’d like to have an opportunity to make things right. Thank you once again for your feedback, and we hope you’ll consider us in the future.

Posted 2 weeks ago

“Good quality no assembly great”

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Posted 4 weeks ago

Thank you so much, Richard, for your amazing 5-star review! We're thrilled to hear that you appreciate the quality of our furniture and the no-assembly feature. At Only Oak Furniture, we aim to provide not just beautiful pieces but also a hassle-free experience for our customers. If you have any questions or need assistance in the future, don't hesitate to get in touch. We hope you enjoy your furniture for many years to come!

Posted 3 weeks ago

“Good product 😀”

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Posted 1 month ago

Thank you so much, Anthony, for your fantastic 5-star review! We're thrilled that you’re pleased with your product. At Only Oak Furniture, we take pride in delivering quality items that make our customers happy. If you ever have any questions or need assistance, don’t hesitate to reach out. We appreciate your support and hope you enjoy your furniture for a long time!

Posted 3 weeks ago

“I am amazed that they even ask for a review after such awful service!”

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Posted 1 month ago

Dear Michael, Thank you for your feedback, and we’re truly sorry to hear about your experience with our service. We completely understand how frustrating it is to feel let down, and we deeply regret that we didn't meet your expectations. Your concerns are important to us, and we are taking your comments seriously. We’re currently looking into the issues you mentioned to ensure we can improve our service and communication with customers in the future. We appreciate you bringing this to our attention, as it helps us to better understand where we went wrong. Should you wish to discuss this further, we would be more than willing to listen and address your concerns directly. Once again, we sincerely apologize for your experience, and we hope you might consider giving us another chance to provide you with the quality service you deserve. Thank you for your understanding.

Posted 3 weeks ago

“All very good”

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Posted 1 month ago

Thank you, Jonathan, for your positive 4-star review! We’re glad to hear that you found everything to be very good. At Only Oak Furniture, we always strive for excellence, and your feedback is important to us. If there’s anything specific we can improve to earn that extra star from you next time, please let us know! We appreciate your support and hope you enjoy your furniture for many years to come!

Posted 3 weeks ago

“Arrived when stated and very well packaged. I the tables were just what was needed.”

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Posted 1 month ago

Thank you so much, Shirley, for your wonderful 5-star review! We're delighted to hear that your tables arrived on time and were well packaged. It’s great to know that they are just what you needed. At Only Oak Furniture, your satisfaction is our top priority, and your feedback truly motivates us to keep delivering our best. If you have any questions or need assistance in the future, please feel free to reach out. We hope your new tables add warmth and style to your home for years to come!

Posted 3 weeks ago

“Very good quality product. Enjoying it”

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Posted 1 month ago

Thank you so much, Sailaja, for your wonderful 5-star review! We’re thrilled to hear that you are enjoying your new furniture and that you’re satisfied with the quality. At Only Oak Furniture, we strive to provide exceptional products, and your feedback means the world to us. If you have any further questions or need assistance, please feel free to reach out. We hope your furniture brings you joy for many years to come!

Posted 3 weeks ago

“Very easy to put together a sturdy strong product.”

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Posted 1 month ago

Thank you so much, Gillian, for your fantastic 5-star review! We’re delighted to hear that you found our product easy to assemble and that it meets your expectations for sturdiness and strength. At Only Oak Furniture, we take pride in the quality of our items and the ease of assembly, so your feedback is incredibly valuable to us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We hope you enjoy your furniture for many years to come!

Posted 3 weeks ago

“Item we ordered was out of stock when ordering - so it was 7-8 weeks lead time for delivery. The item (TV corner unit) was delivered, as promised, and we are really pleased with the quality - especially for the price. The unit was extremely well packed for transit and delivery and required no assembly.”

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Posted 1 month ago

Thank you, George, for your glowing 5-star review! We’re thrilled to hear that your TV corner unit arrived as promised and that you’re pleased with the quality, especially at such a great price. It’s fantastic to know that the packing met your expectations and that the unit was ready to use right away. Your satisfaction is our priority, and your feedback inspires us to keep delivering exceptional service. If you ever have any questions or need assistance, please don’t hesitate to reach out. We hope you enjoy your new furniture for years to come!

Posted 3 weeks ago

“To dry food quality furniture and long delivery slot bit staff are extremely helpful”

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Posted 1 month ago

Thank you, Audra, for your great 4-star review! We're glad to hear that you appreciate the quality of our furniture and found our staff to be extremely helpful. We understand that long delivery slots can be inconvenient, and your feedback helps us improve. At Only Oak Furniture, we are committed to providing the best service possible, and your satisfaction is important to us. If you have any more questions or need assistance in the future, don't hesitate to reach out. We hope to see you again soon!

Posted 3 weeks ago

“Very happy with the product and customer service. I did have a query before deciding to buy which was answered promptly and was helpful. Would definitely look at Only Oak if I was looking for a piece of quality furntirure.”

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Posted 1 month ago

Thank you, Penny, for your wonderful 5-star review! We’re thrilled to hear that you’re happy with both the product and our customer service. At Only Oak Furniture, we strive to provide prompt and helpful support to ensure our customers feel confident in their choices. Your feedback truly encourages our team to continue delivering quality experiences. If you have any further questions or need assistance in the future, don’t hesitate to get in touch. We look forward to helping you find more beautiful furniture pieces!

Posted 3 weeks ago

“Great, fast delivery”

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Posted 1 month ago

Thank you, Jody, for your fantastic 5-star review! We’re delighted to hear that you experienced great and fast delivery with us. At Only Oak Furniture, we strive to provide efficient service alongside high-quality products, so your feedback truly means a lot to our team. If you have any questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

Posted 3 weeks ago

“Beautiful quality chairs and a great match for our table.”

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Posted 1 month ago

Thank you, Claire, for your fantastic 5-star review! We’re thrilled to hear that you love the quality of your chairs and that they match your table perfectly. At Only Oak Furniture, we take great pride in crafting beautiful, high-quality pieces that enhance your home. Your satisfaction means the world to us, and we appreciate your kind words! If you ever need assistance or have any questions in the future, please feel free to reach out. We look forward to serving you again!

Posted 3 weeks ago

“Solid dependable wooden furniture that will be handed down through the generations”

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Posted 1 month ago

Thank you, Kirsteen, for your wonderful 5-star review! We’re so pleased to hear that you find our wooden furniture to be solid and dependable. It’s truly rewarding to know our pieces will become cherished heirlooms in your family for generations to come. At Only Oak Furniture, we take great pride in quality furniture that stands the test of time. If you ever have any questions or need assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!

Posted 3 weeks ago

“We was informed that our furniture had 12 weeks delivery time. This was in April 2024. We never received it till in October. No communication at all from the company. We had to keep sending emails for updates 😒 I would definitely not recommend this company because of how long we had to wait and lack of communication.”

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Posted 1 month ago

Dear Isabel, Thank you for sharing your feedback with us, and we sincerely apologize for the long delivery time and lack of communication you experienced. We understand how frustrating it must have been to wait for your furniture without any updates, and this is certainly not the level of service we aim to provide. We take customer concerns seriously, and we are looking into the communication issues you mentioned to ensure we make improvements. We want our customers to feel informed and valued throughout their purchasing experience. It’s disappointing to hear that your experience with us has led to such dissatisfaction, and we appreciate your honest feedback. If there's anything we can do to regain your trust or improve your experience, please let us know. Your satisfaction is important to us, and we hope to resolve this matter for you. Once again, we apologize for the inconvenience caused and appreciate your understanding as we work to improve our services.

Posted 3 weeks ago

“Excellent company and fast delivery, very pleased with the quality of my purchase”

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Posted 1 month ago

Thank you, Wylma, for your excellent 5-star review! We’re thrilled to hear that you are pleased with both the quality of your purchase and our fast delivery service. At Only Oak Furniture, we take great pride in ensuring that our customers receive top-notch products and efficient service. Your feedback is incredibly valuable to us and motivates our team to continue delivering great experiences. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again soon!

Posted 3 weeks ago

Only Oak Furniture is rated 4.5 based on 880 reviews