I purchased a £540 gazebo in the March which unfortunately was faulty on delivery. It is now the end of July and regardless of over 20+ emails trying to resolve the issue, the parts needed to hopefully rectify the issue have still to arrive even though I have been promised them on 2 separate occasions with parcel tracking numbers that dont exist. I also ordered an additional canopy for the gazebo as I live in Lancashire which is somewhat windy at times in case the original one was damaged. This spare canopy was ordered on the 4th of June and again I am still to receive anything some 7 weeks on. Only Oak Furniture have responded to all my emails, but we are no further forward to a resolution and a full refund has been requested today under the Sales of Goods act for which I am yet to receive a response. They have quoted that the issue is with the manufacturer of the item concerned, but my contract of sale is with Only Oak, and it is there duty of care to resolve the issue in a timely manner for which is unfortunately not the case. I have not taken any joy in leaving this review as I am fully aware that the retail industry has suffered immensely over the pandemic, but basic customer service is a must and the item concerned was not a cheap throwaway item.