Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

“Good quality furniture - arrived well packaged. Delivery took a lot longer than expected, probably wouldn’t have waited nearly 6 months if I had known but pleased I did as it fits perfectly and matches my other items.”

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Posted 1 month ago

Thank you for your thoughtful review, Tina! We’re glad to hear that you’re pleased with the quality of your furniture and that it fits perfectly with your other items. We apologize for the longer delivery time and appreciate your patience during the wait. Your feedback is invaluable to us, and we're always striving to improve our service. If you need anything in the future, feel free to reach out. Enjoy your lovely new addition!

Posted 2 weeks ago

“Very pleased with hall table .good quality and well packaged .Unfortunately it was missing a handle but great service from customer service, a handle was posted and I received it in 2 days. The delivery time was longer than stated 5/ 15 days as it was in stock .I received it 22 days after ordering . Delivery was on time and delivery men helpful.”

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Posted 2 months ago

Thank you so much, Susan, for your thoughtful 4-star review! We're glad to hear that you're pleased with the hall table and that you found the quality and packaging to your satisfaction. We sincerely apologize for the missing handle, but we're thrilled that our customer service team was able to assist you so quickly. Your feedback about the delivery time is noted, and we strive to improve in this area. If you need any further assistance or have more feedback, please don’t hesitate to reach out. Enjoy your new hall table!

Posted 2 months ago

“My only criticism was the length of time it took to arrive”

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Posted 3 months ago

Thank you, Pamela, for your thoughtful 4-star review! We're so glad to hear that you're pleased with your purchase. We truly apologize for the longer delivery time, as we understand how important it is for you to receive your furniture in a timely manner. Your feedback is invaluable, and we're continuously working to improve our processes. If you have any further questions or require assistance, please don’t hesitate to reach out. Enjoy your new furniture!

Posted 2 months ago

“All very good”

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Posted 5 months ago

Thank you, Jonathan, for your positive 4-star review! We’re glad to hear that you found everything to be very good. At Only Oak Furniture, we always strive for excellence, and your feedback is important to us. If there’s anything specific we can improve to earn that extra star from you next time, please let us know! We appreciate your support and hope you enjoy your furniture for many years to come!

Posted 5 months ago

“To dry food quality furniture and long delivery slot bit staff are extremely helpful”

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Posted 6 months ago

Thank you, Audra, for your great 4-star review! We're glad to hear that you appreciate the quality of our furniture and found our staff to be extremely helpful. We understand that long delivery slots can be inconvenient, and your feedback helps us improve. At Only Oak Furniture, we are committed to providing the best service possible, and your satisfaction is important to us. If you have any more questions or need assistance in the future, don't hesitate to reach out. We hope to see you again soon!

Posted 5 months ago

“High quality furniture, well designed and fully assembled - overall great value for money, but let down by chaotic and unreliable delivery arrangements.”

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Posted 6 months ago

Thank you, Ken, for your thoughtful 4-star review! We're delighted to hear that you found our furniture high quality and well designed. Your feedback regarding the delivery arrangements is invaluable, and we sincerely apologize for any inconvenience caused by the delivery chaos. Rest assured, we are constantly working to improve our logistics and ensure a smoother experience for our customers. We truly appreciate your understanding and your support for Only Oak Furniture. If you have any other comments or suggestions, please don't hesitate to reach out. We hope to serve you even better in the future!

Posted 5 months ago

“The daybed and trundle is fine although the assembly instructions were very limited. The boxes were absolutely filthy when the item(s) were delivered to us. Not good on a brand new cream carpet!”

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Posted 8 months ago

Thank you for taking the time to rate Only Oak Furniture with 4 stars! We truly appreciate your feedback. We're glad to hear that you are satisfied with your daybed and trundle. However, we apologize for any inconvenience caused by the limited assembly instructions. We understand how crucial clear instructions are, and we will address this issue to improve our customer experience. Regarding the condition of the delivered boxes, we deeply apologize for the inconvenience caused to your brand new cream carpet. We assure you that this is not our standard practice, and we will be reviewing our delivery procedures to prevent such occurrences in the future. Thank you again for sharing your valuable feedback, and we hope to serve you even better in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.

Posted 7 months ago

“Both lamp tables, though very different, are lovely. One star deducted because it wasn't clear when ordering that the items would be delivered separately by two different companies, one of which did not give the 3 hour delivery window promised.”

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Posted 8 months ago

Thank you so much for taking the time to rate Only Oak Furniture with 4 stars. We truly appreciate your feedback and are delighted to hear that you found both lamp tables lovely. We apologize for any inconvenience caused by the separate deliveries from different companies. We understand the importance of clear communication and will strive to improve our ordering process to avoid any future misunderstandings. Once again, thank you for choosing Only Oak Furniture and for sharing your experience with us. Your satisfaction is our priority, and we hope to have the opportunity to serve you again in the future.

Posted 8 months ago

“Good price and the bed arrived undamaged and looks great. Delivery guys were great. Do beware of the delivery times on the website though. Website said 2-3 weeks but once we ordered the confirmation email said 2-3 months. In the end we waited a little longer than that but alls well that ends well!”

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Posted 10 months ago

Dear Les, Thank you so much for taking the time to give Only Oak Furniture a 4-star rating. We truly appreciate your positive feedback and are delighted to hear that you found our prices to be good and that the bed arrived undamaged and looks great. We are also pleased that our delivery team provided excellent service. We apologize for any confusion that may have arisen regarding the delivery times. We understand that this can be frustrating, and we are continually working to improve our communication on our website. Nevertheless, we are thrilled to know that despite the extended wait, everything turned out well in the end. Thank you once again for choosing Only Oak Furniture. We hope to serve you again soon!

Posted 10 months ago

“After having trouble with the delivery the Kitchen Island arrived and packed very well. We are very pleased with the quality of the unit but we couldn't check it was ok while the delivery men were here as they put it in the middle of the kitchen all packed up and then left. So we unpacked it and to our relief all was ok. So in the end we received our unit in good condition and we are very pleased with the result. Many thanks for well made unit at an affordable price.”

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Posted 1 year ago

Thank you so much for taking the time to give Only Oak Furniture a 4-star rating. We truly appreciate your feedback and are thrilled to hear that you are pleased with the quality of the Kitchen Island. We apologize for the trouble you experienced with the delivery, but we are glad to know that it arrived in good condition and was packed well. We understand your concern about not being able to check it while the delivery men were present, but we are glad to hear that all was okay when you unpacked it. We are committed to providing well-made units at affordable prices, and we are delighted that you are happy with the result. If you ever need assistance in the future, please do not hesitate to reach out. Once again, thank you for your support and for choosing Only Oak Furniture.

Posted 1 year ago

“Love my blanket box. Sadly, one of the springs was broken. However, I requested a placement hinge. Unfortunately, I received the wrong side, but luckily, I managed to remove the spring and replace it with the new one.”

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Posted 1 year ago

Dear Elizabeth,Thank you so much for taking the time to rate Only Oak Furniture with 4 stars! We are thrilled to hear that you love your blanket box. It's fantastic to know that our furniture has brought you joy. We would also like to apologize for the inconvenience caused by the broken spring. We appreciate your understanding and patience throughout the process. Our team is dedicated to ensuring our customers' satisfaction, and we regret the mix-up with the replacement hinge. Nevertheless, we are relieved that you were able to remove the spring and successfully replace it with the new one. Your feedback is invaluable to us, and we will use it to improve our service further. If you have any other questions or concerns, please don't hesitate to reach out. We are always here to assist you. Once again, thank you for your kind words and for choosing Only Oak Furniture.

Posted 1 year ago

“good products /good service but delivery costs are steep otherwise would rate 5 star”

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Posted 1 year ago

Dear William,Thank you so much for your wonderful 4-star rating of Only Oak Furniture! We truly appreciate your continued support and loyalty as our customer. We are delighted to hear that you have found our products and services to be of good quality. We strive to provide the best furniture and service possible to meet all our customers' needs. Your kind words motivate us to keep maintaining the high standards we set for ourselves. We take your feedback about the delivery costs seriously and understand that it can be a concern. We constantly review our pricing structure to ensure it remains fair and reasonable while offering the best service possible. We appreciate your understanding on this matter. Once again, thank you for your loyalty and for taking the time to share your experience. We value your feedback and hope to continue providing you with excellent products and services in the future. Warm regards, Only Oak Furniture

Posted 1 year ago

“Happy with unit but was supposed to have a wood alternative handle .this wasn't included with delivery.”

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Posted 1 year ago

Dear Mark,Thank you so much for your recent 4-star rating of Only Oak Furniture! We truly appreciate your feedback and the time you took to share it with us. We are delighted to hear that you are happy with your unit. Your satisfaction is our top priority, and we strive to provide our customers with exceptional products and service. Regarding the wood alternative handle, we apologize for the oversight in including it with your delivery. We apologize for any inconvenience this may have caused. Please reach out to our customer support team, and we will gladly rectify this situation for you. Thank you once again for choosing Only Oak Furniture. We value your business and look forward to serving you in the future.

Posted 1 year ago

“Great service and great delivery”

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Posted 1 year ago

Dear Vanessa, Thank you so much for your 4-star rating and your review of Only Oak Furniture! We truly appreciate your support and feedback. We take great pride in providing excellent service and ensuring a smooth delivery experience for our customers. We are thrilled to hear that you were satisfied with our service and delivery.

Posted 1 year ago

“A lovely piece of furniture. Looked exactly as it did on line. Love the Truffle colour.”

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Posted 1 year ago

Thank you so much for your kind review, Kim! We're so pleased to hear that you love the truffle colour and that the piece of furniture looks exactly as it did on the website. We appreciate your 4-star rating of Only Oak Furniture and thank you for your gracious words.

Posted 1 year ago

“My chest of draws arrived as promised. The men took it upstairs and unpacked it. I am very pleased with the quality of the drawers and promptly ordered a bookcase as well. My only concern was the bookcase was left on the driveway and I had to struggle to get it in the house without damaging it,”

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Posted 1 year ago

Thank you, Michael, for your 4 star rating of Only Oak Furniture! I am truly grateful for your loyalty. I'm glad to hear that you were pleased with the quality of the drawers and that you ordered a bookcase from our store as well. I apologize for any inconvenience caused due to the bookcase being left on the driveway and hope that you were able to get it in the house without any damage.

Posted 1 year ago

“Recently purchased 2 display cabinets and a small cupboard at a cost of over £1200. I am a little disappointed with the cabinets. The shelves are not solid, as pictured, and the back is like something you would find on IKEA furniture. Although, I do like the glass sides very much. Would I have bought them if I'd seen them in a store at over £500 each? Mmm, not sure. I guess you get what you pay for, although these aren't exactly cheap as chips. Delivery and communication was a little slow. The delivery guys were pleasant and brought the furniture inside. I'd probably purchase from Only Oak Furniture again, but would be more selective.”

Only Oak Furniture 4 star review on 7th August 2023

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Posted 1 year ago

Thank you for your 4 star rating of Only Oak Furniture, Sarah! We're glad that you liked the glass sides of the cabinets and that you found the delivery guys pleasant. We are sorry to hear that you are not happy entirely with the product. We do advise on this particular item that it is not 100% solid oak. We strive to provide our customers with top quality products.

Posted 1 year ago

“Great table. Does the job. I put things on it. They stay there. Assembly instructions could have been clearer. Would be nice to know the best way to maintain the beech wood surface.”

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Posted 1 year ago

Thank you for your 4 star rating and review of Only Oak Furniture! We appreciate your feedback regarding the assembly instructions and your comment that the table does the job, allowing you to place items on it that stay there. We will also keep in mind your question about the best way to maintain the beech wood surface.

Posted 1 year ago

“Hi fi cabinet is excellent quality. It was a little awkward to get to the glass panels for the shelves as they are very securely held in place on the bottom of the unit. I wonder if that fixing could be redesigned to be easier to undo. Overall very happy with the cabinet and I would recommend to others.”

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Posted 1 year ago

Thank you, Linda, for your 4-star rating of Only Oak Furniture. We are thrilled that you appreciate the quality of the Hi fi cabinet that you purchased. We appreciate your suggestion regarding the fixing as well and will be sure to pass this feedback on. We look forward to having you shop with us again.

Posted 1 year ago

“Nice looking piece. Would be 5 stars but one of the hooks was screwed on crooked, so we had to drill a new hole and correct. Also the screws they give you to attach the wall are a bit short, would recommend buying some longer ones”

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Posted 1 year ago

Thank you so much for your 4 star rating of Only Oak Furniture, Isobel! We really appreciate you being a customer. We're sorry that one of the hooks was not straight and that we didn't provide longer screws, however we're pleased to hear that it looks nice! Thanks again for your feedback!

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture Reviews