Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: 26 Hardwood Court, Middlesbrough, North Yorkshire
Rating: 4.51

4.5 Rating 811 Reviews

88 %

of reviewers recommend Only Oak Furniture

4.5

Based on 811 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my blanket box. Sadly, one of the springs was broken. However, I requested a placement hinge. Unfortunately, I received the wrong side, but luckily, I managed to remove the spring and replace it with the new one.”

Helpful Report

Posted 2 weeks ago

Dear Elizabeth,Thank you so much for taking the time to rate Only Oak Furniture with 4 stars! We are thrilled to hear that you love your blanket box. It's fantastic to know that our furniture has brought you joy. We would also like to apologize for the inconvenience caused by the broken spring. We appreciate your understanding and patience throughout the process. Our team is dedicated to ensuring our customers' satisfaction, and we regret the mix-up with the replacement hinge. Nevertheless, we are relieved that you were able to remove the spring and successfully replace it with the new one. Your feedback is invaluable to us, and we will use it to improve our service further. If you have any other questions or concerns, please don't hesitate to reach out. We are always here to assist you. Once again, thank you for your kind words and for choosing Only Oak Furniture.

Posted 2 weeks ago

“good products /good service but delivery costs are steep otherwise would rate 5 star”

Helpful Report

Posted 4 weeks ago

Dear William,Thank you so much for your wonderful 4-star rating of Only Oak Furniture! We truly appreciate your continued support and loyalty as our customer. We are delighted to hear that you have found our products and services to be of good quality. We strive to provide the best furniture and service possible to meet all our customers' needs. Your kind words motivate us to keep maintaining the high standards we set for ourselves. We take your feedback about the delivery costs seriously and understand that it can be a concern. We constantly review our pricing structure to ensure it remains fair and reasonable while offering the best service possible. We appreciate your understanding on this matter. Once again, thank you for your loyalty and for taking the time to share your experience. We value your feedback and hope to continue providing you with excellent products and services in the future. Warm regards, Only Oak Furniture

Posted 4 weeks ago

“Happy with unit but was supposed to have a wood alternative handle .this wasn't included with delivery.”

Helpful Report

Posted 2 months ago

Dear Mark,Thank you so much for your recent 4-star rating of Only Oak Furniture! We truly appreciate your feedback and the time you took to share it with us. We are delighted to hear that you are happy with your unit. Your satisfaction is our top priority, and we strive to provide our customers with exceptional products and service. Regarding the wood alternative handle, we apologize for the oversight in including it with your delivery. We apologize for any inconvenience this may have caused. Please reach out to our customer support team, and we will gladly rectify this situation for you. Thank you once again for choosing Only Oak Furniture. We value your business and look forward to serving you in the future.

Posted 1 month ago

“Great service and great delivery”

Helpful Report

Posted 2 months ago

Dear Vanessa, Thank you so much for your 4-star rating and your review of Only Oak Furniture! We truly appreciate your support and feedback. We take great pride in providing excellent service and ensuring a smooth delivery experience for our customers. We are thrilled to hear that you were satisfied with our service and delivery.

Posted 2 months ago

“A lovely piece of furniture. Looked exactly as it did on line. Love the Truffle colour.”

Helpful Report

Posted 5 months ago

Thank you so much for your kind review, Kim! We're so pleased to hear that you love the truffle colour and that the piece of furniture looks exactly as it did on the website. We appreciate your 4-star rating of Only Oak Furniture and thank you for your gracious words.

Posted 5 months ago

“My chest of draws arrived as promised. The men took it upstairs and unpacked it. I am very pleased with the quality of the drawers and promptly ordered a bookcase as well. My only concern was the bookcase was left on the driveway and I had to struggle to get it in the house without damaging it,”

Helpful Report

Posted 6 months ago

Thank you, Michael, for your 4 star rating of Only Oak Furniture! I am truly grateful for your loyalty. I'm glad to hear that you were pleased with the quality of the drawers and that you ordered a bookcase from our store as well. I apologize for any inconvenience caused due to the bookcase being left on the driveway and hope that you were able to get it in the house without any damage.

Posted 6 months ago

“Recently purchased 2 display cabinets and a small cupboard at a cost of over £1200. I am a little disappointed with the cabinets. The shelves are not solid, as pictured, and the back is like something you would find on IKEA furniture. Although, I do like the glass sides very much. Would I have bought them if I'd seen them in a store at over £500 each? Mmm, not sure. I guess you get what you pay for, although these aren't exactly cheap as chips. Delivery and communication was a little slow. The delivery guys were pleasant and brought the furniture inside. I'd probably purchase from Only Oak Furniture again, but would be more selective.”

Only Oak Furniture 4 star review on 7th August 2023

Helpful Report

Posted 8 months ago

Thank you for your 4 star rating of Only Oak Furniture, Sarah! We're glad that you liked the glass sides of the cabinets and that you found the delivery guys pleasant. We are sorry to hear that you are not happy entirely with the product. We do advise on this particular item that it is not 100% solid oak. We strive to provide our customers with top quality products.

Posted 8 months ago

“Great table. Does the job. I put things on it. They stay there. Assembly instructions could have been clearer. Would be nice to know the best way to maintain the beech wood surface.”

Helpful Report

Posted 8 months ago

Thank you for your 4 star rating and review of Only Oak Furniture! We appreciate your feedback regarding the assembly instructions and your comment that the table does the job, allowing you to place items on it that stay there. We will also keep in mind your question about the best way to maintain the beech wood surface.

Posted 8 months ago

“Hi fi cabinet is excellent quality. It was a little awkward to get to the glass panels for the shelves as they are very securely held in place on the bottom of the unit. I wonder if that fixing could be redesigned to be easier to undo. Overall very happy with the cabinet and I would recommend to others.”

Helpful Report

Posted 10 months ago

Thank you, Linda, for your 4-star rating of Only Oak Furniture. We are thrilled that you appreciate the quality of the Hi fi cabinet that you purchased. We appreciate your suggestion regarding the fixing as well and will be sure to pass this feedback on. We look forward to having you shop with us again.

Posted 10 months ago

“Nice looking piece. Would be 5 stars but one of the hooks was screwed on crooked, so we had to drill a new hole and correct. Also the screws they give you to attach the wall are a bit short, would recommend buying some longer ones”

Helpful Report

Posted 10 months ago

Thank you so much for your 4 star rating of Only Oak Furniture, Isobel! We really appreciate you being a customer. We're sorry that one of the hooks was not straight and that we didn't provide longer screws, however we're pleased to hear that it looks nice! Thanks again for your feedback!

Posted 10 months ago

“I was pleased with the quality of my hi-fi cabinet received without any scratches or damage. I had an issue with a faulty metal door handle, but Only Oak sent me a replacement without any fuss. I would buy again from Only Oak.”

Helpful Report

Posted 1 year ago

Thank you so much for your 4 star rating, Nicholas! I'm glad to hear that you were pleased with the quality of your hi-fi cabinet and that we sent you a replacement without any fuss. We really appreciate that you would buy from us again. Thank you for your loyalty as a customer!

Posted 1 year ago

“Good customer service although some delay in organising the delivery date”

Helpful Report

Posted 1 year ago

Thank you so much, Karen, for your 4 star rating of Only Oak Furniture! We are so pleased that you had a good experience with our customer service, even though there was a delay in organizing the delivery date. We really appreciate you as a returning customer, and thank you for your loyalty!

Posted 1 year ago

“Seemed quite long awaiting the delivery slot as my item was already in stock but the item itself when delivered was spotless and exceeded my expectations. Very happy customer and pleased with my purchase.”

Only Oak Furniture 4 star review on 6th March 2023

Helpful Report

Posted 1 year ago

Thank you so much for the 4 star rating, Natasha! We're glad that even though the delivery slot took longer than usual, the item has been spotless and exceeded your expectations. It's great to see that you are a happy customer, and that you are pleased with your purchase!

Posted 1 year ago

“Good value for money. Instructions needed to be clearer - we ended up with the middle support sections along the length of the bed pRtly upside down requiring us to undo quite bit. Maybe down and up arrows would be helpful.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Only Oak Furniture, Good value for Money. We're pleased to hear you found good value in our products and apologize for any confusion with the assembly instructions. We greatly value customer feedback, so please know I have passed on your suggestion about adding direction arrows to our assembly guidelines. We appreciate your kind words and hope you are enjoying your new furniture! If there's ever anything else we can do, please don't hesitate to contact us.

Posted 1 year ago

“Would be good to have more correspondence that’s only faulo”

Helpful Report

Posted 1 year ago

Thank you, Chris, for your 4 star rating and for being a loyal customer to Only Oak Furniture! We certainly appreciate the kind words we will certainly take your feedback on board. Thanks again!

Posted 1 year ago

“Great service, good communication. Would use again.”

Helpful Report

Posted 1 year ago

Thank you so much, Wendy, for your flattering 4-star review and kind words! We are so glad to hear that you were pleased with our great service and good communication. It is also wonderful to hear that you would use us again; we greatly appreciate you being a loyal customer!

Posted 1 year ago

“Great product and lovely firm to deal with but I did have a few delivery issues”

Helpful Report

Posted 1 year ago

Thank you for your review, Richard. We're glad to hear that you're happy with the product and our service, but sorry to hear about the delivery issues. We'll pass on your feedback to our team and make sure they're aware of the situation. Thanks again for choosing Only Oak Furniture.

Posted 1 year ago

“Really pleased with the furniture purchased - industrial oak cocktail cabinet, coffee table and lamp tables. Very good quality for the price paid. I’ve deducted a star for the delivery service…. Arrived at 7.10am without any warning. Guy just shrugged his shoulders at me which was an irritating starting point. Next bit was I’d paid for the furniture to be assembled and had a dispute about this as he thought he was just dumping boxes in the room. He eventually agreed to do assemble but wasn’t clear that he should be doing this so you need to sort these arrangements out for future customers. In fairness to him it became clear that he’d set off on a significant journey to us and then had to return to base and then set off on another huge journey after that…. About 500 miles in a day so I can see why he wanted to be away quickly. Took the shine off our new delivery though.”

Helpful Report

Posted 1 year ago

Thank you for your review, Allison. I'm glad to hear that you are pleased with the quality of the furniture you purchased and our price point. I apologise for the delivery service and any inconvenience it may have caused. Our goal is to always make sure our customers are happy with their purchase, so I appreciate the feedback. At the moment we are not offering assembly as a service which is why the team were not really able to accommodate this request, sorry if this was not made clear. Our team is working hard to improve our delivery process and make it as smooth as possible for future customers. Thank you again for your business and we hope you will continue to shop with us in the future!

Posted 1 year ago

“Well made, delivered on time”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Mike. We're glad to hear that you're happy with your new Only Oak Furniture piece. Our team works hard to ensure each piece is made to the highest standards and delivered on time. We hope you'll enjoy it for many years to come.

Posted 1 year ago

“Very nice set of drawers but the back panel looks a bit cheap. A coat of wood stain made it match the rest of the unit. Delivery was not good. We had no notice it was coming and if the driver had come an hour later we would not have been in as we were going away for the weekend. I see you charge for redelivery.”

Helpful Report

Posted 1 year ago

Hi Christine, thanks for your review. We're glad you like the set of drawers but sorry to hear that you weren't happy with the back panel - we'll pass on your feedback to our production team. I'm sorry to hear that you didn't have any notice of delivery but I am glad you were luckily in. We will do our best to improve the communication with our transport team.

Posted 1 year ago

Only Oak Furniture is rated 4.5 based on 811 reviews