OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,315 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,315 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

Write Your review

Tell us how OK Vape made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick fast delivery and great customer service!”

Helpful Report

Posted 3 years ago

Hi Shanaz, Thank you very much for your lovely review! If we can be of any help then please let us know. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Paid for 24 hours Royal Mail shipping and waited 5 days for delivery Should not advertise if it can not be achieved”

Helpful Report

Posted 3 years ago

Hi Christopher, Many thanks for your review. I'm sorry to hear the delivery took longer than expected. I can see the order was placed after our despatch cut-off time, 23rd December which was after the last posting date before Christmas. We are reliant on external postal services to deliver orders on time, unfortunately due to the higher volumes of mail due to the Royal Mail Industrial Action and the festive period, there was significant disruption in their services. We thank you for your patience and understand - please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 3 years ago

“I've been ordering pods for over one year and recently the pods do not last as long. I used to use one a day now it's always two and I'm not using it more because I can't I've always used it all day. There is just no way one pod is equivalent to 20 cigarettes as advertised. With or without postal strike they always take minimum of five days to arrive but as pointed out by your last agent pay more and you will get them sooner!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review. We're really sorry to hear your orders were taking longer to arrive. Our average delivery time was 1-3 days, but these are not guaranteed and they were majorly affected during the strikes. The cigalike equivalent of 25 cigarettes is more of an estimate and varies based on how people use them to vape. Some people also vape differently to how they would smoke which will also vary the amount; as we have discussed through email I believe. We offer a free delivery service to all of our customers, but we do have other low cost options available for a quicker, upgraded delivery service. Best wishes, Amber @ OK Vape

Posted 3 years ago

“First time ordering only problem was instead of 6 packs only received 5 phoned and they said they would ship another pack”

Helpful Report

Posted 3 years ago

Hi Laura, Thank you for your review. We're really sorry to hear you were missing items but pleased to see it was resolved quickly for you. If there is anything else we can help with then please let us know. Amber @ OK Vape

Posted 3 years ago

“I’ve used this service a lot of times and been very impressed. Unfortunately I ordered some pods before Christmas and they didn’t arrive I received an email saying customer refused to accept this package. Spoke to a lovely lady on the phone who apologised and said she would send another lot out to me. Again I received an email saying that the person no longer lives at this address. Today I will call and see what happens .I don’t think I’ll be using this service again”

Helpful Report

Posted 3 years ago

Hey there, Thank you for leaving your review. I am sorry again to hear of the issues you experienced with receiving your items, we are please this has been resolved for you and it was a pleasure we could help. If there is anything else we can assist with then please don't hesitate to get back in touch. Amber @ OK Vape

Posted 3 years ago

“Value for money,gd product,easy to use only problem is that u can't recycle them back to company.”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you so much for your review and feedback. I've included a link to our blog post on recycling vaping components below: https://okvape.co.uk/blog/product-guides/recycling-e-cigs-batteries-e-liquids/ If there's anything we can help with, please let us know. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Five star service, will use again in the future.”

Helpful Report

Posted 3 years ago

Hi Jason, Thank you for your lovely review! Pease let us know if there is anything we can be of assistance with. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Expensive full price worth waiting for offers then very good better than cigaretts”

Helpful Report

Posted 3 years ago

Hi James, Many thanks for your review. We have multibuy discounts available on our products, and our pricing remains competitive with other brand's products priced at £3 and above per pod. Despite cost increases we expect these prices to remain firm. Customers also have the opportunity to sign up to our loyalty scheme where they can earn points and receive a 10% discount on orders. Please let us know if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Satisfying and easy to use good value and last for a long time”

Helpful Report

Posted 3 years ago

Hi Angela, We are really happy to hear you are enjoying your products - thank you so much for taking the time and leaving a review! 😊 Please let us know if there is anything we can be of help with. Amber @ OK Vape

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Isobel, Thank you for your review! Best wishes, Amber @ OK Vape

Posted 3 years ago

“Really helpful customer service - thanks Amber for your help with my order.”

Helpful Report

Posted 3 years ago

Hi Lynda, Thank you so much for leaving a review! I'm really pleased I could be of help :) Please don't hesitate to get back in contact if we can assist further. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Good company. Quick reliable service, orders always correct, quality goods and customer queries answered promptly.”

Helpful Report

Posted 3 years ago

Hi Christopher, We really appreciate you taking the time to leave your feedback, we're really glad to hear this! 😊 Best wishes, Amber @ OK Vape

Posted 3 years ago

“Perfect sales person helpful and the delivery was only slightly delayed otherwise I’d totally recommend this company for all your vaping needs”

Helpful Report

Posted 3 years ago

Hi Craig, Thank you so much for taking the time to leave a review! We're glad to hear we could be of help, but can only apologize to hear about the delivery delay, unfortunately their was a lot of disruption due to the Royal Mail industrial action and festive period, but it looks like it is returning back to normal service now. Please don't hesitate to get in touch if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Hazel, Thank you for your review! Best wishes, Amber @ OK Vape

Posted 3 years ago

“great service, I had inadvertently ordered the wrong strength refill and they were replaced in good time with no problems”

Helpful Report

Posted 3 years ago

Hi Dorothy, Many thanks for your review! We're glad to hear we helped with your order 😊 Please let us know if we can be of any further assistance. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Always get the order right …and always double quick to post other’s companies should take a leaf out of there books”

Helpful Report

Posted 3 years ago

Hi Stephen, Thank you so much for your glowing review - we really appreciate your feedback! If there is anything we can help with then please don't hesitate to get in touch. 😊 Best wishes, Amber @ OK Vape

Posted 3 years ago

“Highly recommend. Great communication. Thank you.”

Helpful Report

Posted 3 years ago

Hi Aniz, Thank you for your review! Please let us know if we can be of any assistance. Best wishes, Amber @ OK Vape

Posted 3 years ago

“I have been using ok vape for a few years and am always totally satisfied with the products and the excellent service. Highly recommend both!”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for taking the time to leave us a review - we're really glad to hear your are enjoying the products! If there is anything we can help with then please let us know. 😊 Best wishes, Amber @ OK Vape

Posted 3 years ago

“Ok vape provide a good service with next day delivery products of good quality thanks”

Helpful Report

Posted 3 years ago

Hi Mike, Thank you so much for your review! If we can be of any help then please let us know. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Very easy ordering. Dispatched very quickly. A pleasure to do business with. Thank you.”

Helpful Report

Posted 3 years ago

Hi Kenneth, We're really glad to read this, thank you for taking the time and leaving your wonderful review 😊 If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 3 years ago

OK Vape is rated 4.8 based on 7,315 reviews