OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,456 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,456 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love these anyone quitting will love this product. Fast delivery both times, be lost without it thank you brilliant prices too have already recommended to friend and family wanting to quit”

Helpful Report

Posted 3 years ago

Hi Dawn, Thank you so much for sharing, we're really happy to hear this 😊 We really appreciate you recommending us to your friends and family - did you know you can get 100 bonus loyalty points for it? I have included the link below about our referring a friend bonus if you find it useful. https://okvape.co.uk/ok-loyalty-rewards/ Please let us know if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Quick and efficient service. Never have any problems with OK Vape.”

Helpful Report

Posted 3 years ago

Hi Carole, We're delighted to hear this - thank you for leaving a review! Best wishes, Amber @ OK Vape

Posted 3 years ago

“Don't like the new system of discounts i could not operate it i think i lost points”

Helpful Report

Posted 3 years ago

Hi Robert, Many thanks for your review. We're really sorry to hear you don't like the new points scheme. I can confirm you have not lost any points as they were all transferred across to the new system 😊 With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 3 years ago

“good company to deal with”

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Posted 3 years ago

Hi Harry, Thank you for your review! If we can be of any help then please let us know. Amber @ OK Vape

Posted 3 years ago

“Brilliant as usual”

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Posted 3 years ago

Hi Stephen, Thank you for your review! Best wishes, Amber @ OK Vape

Posted 3 years ago

“Fast delivery good service happy customer”

Helpful Report

Posted 3 years ago

Hi Terry, Thanks for taking the time and sharing your experience with us! Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 3 years ago

“Great service, quick delivery and fair price”

Helpful Report

Posted 3 years ago

Hi Jillian, Thank you for your review! If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 3 years ago

“It’s the best vape I have ever had highly recommend this one”

Helpful Report

Posted 3 years ago

Hi Sue, This is lovely to hear, thank you for your review! As ever, please don't hesitate to get in touch if we can be of any help. 😊 Amber @ OK Vape

Posted 3 years ago

“Always a fantastic experience buying from OkVape.”

Helpful Report

Posted 3 years ago

Hi Kelly, Thank you so much for sharing your feedback, we're really happy to hear this 😊 If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 3 years ago

“Ordering by phone is best for me and very good delivery”

Helpful Report

Posted 3 years ago

Hi Francine, Thanks for sharing your review! Please don't hesitate to get in touch if we can be of any further help. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Always have plenty of stock, good comms and fast packing and delivery, highly recommended.”

Helpful Report

Posted 3 years ago

Hi Mike, Thank you so much for leaving a review and sharing your feedback! If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 3 years ago

“Excellent product and service”

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Posted 3 years ago

Hi Pearl, Thanks for taking the time and leaving a review! Amber @ OK Vape

Posted 3 years ago

“Very good service from okvape..”

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Posted 3 years ago

Hi Janice, Thank you for your review! If we can be of any help then please get in touch. Amber @ OK Vape

Posted 3 years ago

“As a loyal customer for the best part of a year, I have watched service from this company decline. Free postage is now 48 hour not 24. All my bonus points have vanished with their new bonus system appearing. I love the products, but the cost is increasing way above inflation.”

Helpful Report

Posted 3 years ago

Hi there, Many thanks for your review. We appreciate the free delivery service has changed from a 24 to 48, however we are seeing lots of the parcels still getting delivered in around the same time. The free service has improved however as it is now fully trackable; which seemed a very desirable feature from the feedback we have had from our customers. We are sorry to hear your points disappeared, if you could send us an email directly to info@okvape.co.uk then we will look into this for you. We did have to increase our prices in September last year, but we had not increased our prices at all for the previous 10 years. Due to cost increases, this was unavoidable - but there have no increases since and the current prices will remain for the foreseeable. We value your custom and feedback and hope you are able to continue enjoying our products. If you have any questions at all then please do let us know. Kind regards, Amber @ OK Vape

Posted 3 years ago

“Excellent quality and price. Ihave tried different brands but always find myself going back to okvape”

Helpful Report

Posted 3 years ago

Hi Joanna, Thank you for taking the time and leaving you review, we're really glad to hear you are happy with our products! If there is anything we can help with then please don't hesitate to get in touch. Amber @ OK Vape

Posted 3 years ago

“Been ordering from here ever since I stopped smoking cigarettes 2 years ago, no issues, parcels always arrive quickly”

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Posted 3 years ago

Hi Michelle, Thank you so much for your review, this is fantastic to hear 😊 Please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 3 years ago

“I had a problem using the new kudos rewards. Somehow lost £14 discount. Sent an email last night and this morning the discount was back on my account. Also given a guide on how to use it. Never had a problem before, so Thank you Amber Thorne for help and advise. x”

Helpful Report

Posted 3 years ago

Hi Sarah, Many thanks for taking the time and leaving a review 😊 I'm really happy to hear I could be of assistance, thank you! If there is anything else we can help with then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Straightforward to order & items arrived on time”

Helpful Report

Posted 3 years ago

Hi Angela, We're really happy to hear this - thank you for sharing your experience! Please don't hesitate to get in touch if there is anything we can help with. Amber @ OK Vape

Posted 3 years ago

“Good price, well packed, fast delivery. Product seems good, thanks.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review. If there is anything we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 3 years ago

“Love the product and it has assisted me to give up tobacco and lower nicotine intake. Delivery is however slow. Also non recyclable components.”

Helpful Report

Posted 3 years ago

Hi Jo-Anne, Thank you for your review and sharing your achievement, that's great news! I am sorry to hear about the delivery, I have researched into your order and it seems it got stuck in Royal Mail's system for a while. Orders on our free delivery service usually arrives within 2-3 days (in some cases, slightly longer) but I am sorry this wasn't the case with yours. If this happens again, please let us know and we can look into it. Our refills can be taken apart and the components recycled separately, I've included a link to our blog post on recycling vaping components below: https://okvape.co.uk/blog/product-guides/recycling-e-cigs-batteries-e-liquids/ If there is anything ese we can help with then please don't hesitate to get in touch. Amber @ OK Vape

Posted 3 years ago

OK Vape is rated 4.8 based on 7,456 reviews