OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,893 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,893 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Issue with stated delivery time , which interfered with me giving up cigarettes. I intermittent charging issues with device”

Helpful Report

Posted 1 week ago

Hi Angela, Many thanks for taking the time to leave us your review! We're sorry to hear you were disappointed with the delivery service chosen. We'll be in touch with you directly to discuss this further. All the best, Calum @ OK Vape

Posted 1 week ago

“One of the batteries had a charge in it to start, as usual, but it did not last long. When I recharged it, it lasted much less time than usual. When I recharged it again, it lasted even less time. When I next recharged it, it again lasted much less time. I only got to recharge it 3 times before it was useless and I had to dispose of it, so I was not happy with that.”

Helpful Report

Posted 2 weeks ago

Hi Steven, Many thanks for taking the time to leave us your review! We're sorry to hear you've experienced an issue with our batteries recently. I've sent you an e-mail directly to discuss this matter further. All the best, Calum @ OK Vape

Posted 2 weeks ago

“Although I do enjoy the OK vapes, I’m finding that they don’t last as long now. I did comment on this a while ago, but was advised by you to clean out the battery with a brush. I’ve tried this since but I’m still getting the same result. One packet from the 5 I bought, lasted 1 day when it’s normally 2/3 days, so it’s very disappointing. I would appreciate your comments please Regards Patricia Mills”

Helpful Report

Posted 4 weeks ago

Hi Patricia, Many thanks for taking the time to leave us your feedback! We're glad to hear you enjoy using our products. I've e-mailed you directly regarding the problem you've experiencing recently for more information. All the best, Calum @ OK Vape

Posted 4 weeks ago

“Very disappointed your packs of 5 are now packs of 4 at the same price of 5”

Helpful Report

Posted 1 month ago

Hi Robert, Thank you for taking the time to leave us a review! Please accept our apologies for any confusion caused. We do still offer our refills in packs of 5, however we have also launched another product this year which are a closer match to the 10 Motives Flavours. These refills are what come in the packs of 4. I hope this helps! If you would like to view our 5 packs of refills, please visit this link: https://okvape.co.uk/refills/ok-cigalike/ Kind regards, Ashley @ OK Vape

Posted 1 month ago

“I love them my only issue is they dont last long ie i have loads that will no longer charge and they are only a few months old. I emailed ok vape and advice was clean with cotton bud and try other chargers wich i did but did not make any diffrance. So i now have loads of unworking batteries.”

Helpful Report

Posted 1 month ago

Hi Margaret, Thank you for taking the time to leave us a review, we really appreciate it! I'm sorry to hear your batteries are still not working after following our advice. I will reach out to you via email to resolve this matter :). Kind regards, Ashley @ OK Vape

Posted 1 month ago

“I normally order from another retailer , but thought I would give you guys ago . I found that your delivery took far longer than the other retailer, I was begining to think that I wasn't getting my order , as other retailers arrives in a couple of days”

Helpful Report

Posted 2 months ago

Hi Susan, Many thanks for taking the time to leave us your review! We sincerely apologise for the delay with your delivery recently. Most orders arrive within 2-3 working days from the postage date when using our Standard Delivery service. Unfortunately our couriers have experienced a few delays within their mailing centres, which has meant that some customers have been affected by this. We're glad to hear that your order arrived and we hope to deal with you again soon. All the best, Calum @ OK Vape

Posted 2 months ago

“Order and delivery is ok. The refills don’t last as long know by about a third, it is noticeable”

Helpful Report

Posted 2 months ago

Hi Trevor, Thank you for taking the time to leave us a review, I'm sorry to hear this. I will get in touch via email to work together to resolve the issue. I am however glad to hear that you find the ordering process easy and the delivery prompt :). Kind regards, Ashley @ OK Vape

Posted 2 months ago

“The menthol pods are fantastic and have helped be stay off the cigarettes for over a year now. Unfortunately they have changed from 3 packs down to 2, so you get less for your money. Pods also leak into your mouth sometimes which is very unpleasant. Still the only vape that feels close to smoking a cig”

Helpful Report

Posted 3 months ago

Hi Kelly, Thank you for taking the time to leave us your review and we're glad to hear you're enjoying our products. We appreciate that rising costs are affecting everyone and have done what we can to offer the best value. We have absorbed as much of our cost increases as possible without passing them all on to our customers. We're committed to ensuring high product quality and are making changes to improve this product line going forward and to expand its potential. Should you experience issues with any of our products or services, please contact us directly either by e-mailing info@okvape.co.uk or by calling 0333 4141 455 between 9am-5pm Monday to Friday. All the best, Calum @ OK Vape

Posted 3 months ago

“Find im not getting many puffs from every second refill seems as if not the right amount of liquid in refills”

Helpful Report

Posted 4 months ago

Hi Michael, Thank you for taking the time to leave us a review and I'm sorry to hear you've experienced a problem with your refills recently. I'll e-mail you directly to discuss this matter further. All the best, Calum @ OK Vape

Posted 4 months ago

“I like the product that's why I buy it. The problem I have is opening the blinking thing, it is so hard to get the top off, I end up using a knife in several places to get under the cap to flip it off then cutting the seal . That's the only way I get to use the product.”

Helpful Report

Posted 5 months ago

Hi Josephine, Many thanks for taking the time to leave us your review! We're glad to hear you're enjoying our products and we take onboard the issue you've mentioned regarding the bottle caps of our e-Liquid range. I shall be in touch directly with you to discuss this matter further. All the best, Calum @ OK Vape

Posted 5 months ago

“THE LAST COUPLE OFF MONTHS SOME CARTRIDGES ARE HALF EMTY AND THE K2 BATTERYS GOING DOWN HILL DELIVERY SERVICE EXCELLENT”

Helpful Report

Posted 6 months ago

Hi Dingeman, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Ashley @ OK Vape

Posted 6 months ago

“At times some of the packets of pods seem like dupes. They barely let anything out when u pull on them and what they do let out would cut the back of your throat and make you cough badly. I have had to dispose of these packets. . I have had at least 5 packets like this . I am seriously considering changing from this brand.”

Helpful Report

Posted 6 months ago

Hi Carol, Many thanks for taking the time to leave us your review and I'm sorry to hear you've experienced an issue with multiple Pod Refills recently. I've e-mailed you directly to assist you further with this issue. All the best, Calum @ OK Vape

Posted 6 months ago

“I have been using OK Vape for many years, but have found that the battery have got more unreliable over resent months and I'm having to order a lot more batteries to see me through my order. I order a multi pack. Is there anything you can do to improve the reliability and life span of the batteries.”

Helpful Report

Posted 6 months ago

Hi John, Many thanks for taking the time to leave us you review. I'm sorry to hear you've experienced an issue with a couple of your batteries recently. I've e-mailed you directly to assist further with this query. All the best, Calum @ OK Vape

Posted 6 months ago

“Took too long to arrive”

Helpful Report

Posted 7 months ago

Hi Amanda, Thank you for taking the time to leave us a review. We are reliant on external delivery services to ensure our customers' orders arrive safely and in a timely manner. Unfortunately, sometimes they do let us down. We aim to dispatch all orders placed by 2pm Monday to Friday, and 10am on Saturday, on the same day. Any orders placed after these times, are not dispatched until the next working day. Please accept our sincerest apologies for any inconvenience caused. If you have any questions, or require any assistance, please do get in touch! Kind regards, Ashley @ OK Vape

Posted 7 months ago

“The refills I bought this time did not taste the same as 10 motives they had a slight chemical aftertaste which I found disappointing.”

Helpful Report

Posted 7 months ago

Hi Pamela, Thank you for taking the time to leave us a review! We're sorry to hear you've experienced an issue with our refills recently. We'll be in touch directly to discuss this further with you. All the best, Calum @ OK Vape

Posted 7 months ago

“Been using OK E- cigs for years, deliver after ordering is really good but the actual product is getting very bad, a lot don't work and the taste sometimes is awful.”

Helpful Report

Posted 8 months ago

Hi Carol, Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. All the best, Calum @ OK Vape

Posted 8 months ago

“I'm perfectly happy with the vape so far,but the Blackberry Jam liquid I'm using to start with has a distinctly plasticky aftertaste! 🤢”

Helpful Report

Posted 8 months ago

Hi Marc, We are sorry to hear that your E-Liquids did not taste as expected, I would like to get some further information about this and resolve this matter for you. I will get in touch directly with you via email. Kind Regards, Ashley @ OK Vape

Posted 8 months ago

“Hi I've had no trouble before this time I brought 4 starter kits and 2 boxes the filters (4) lasted about 10 puffs the other 2 started kits were fine”

Helpful Report

Posted 8 months ago

Hi Shaun, Thank you for your review. We are so sorry to hear you have experienced a few issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. All the best, Calum @ Ok Vape

Posted 8 months ago

“Love the little vale refill case! Vape and charger turned up very quickly 👍 But the menthol refills taste vile! Sorry but won’t be ordering them from you again I will go back to ordering the refills from 10 motives direct Such a shame”

Helpful Report

Posted 9 months ago

Hi Jeanette, Many thanks for taking the time to leave us a review. We're sorry to hear you've experienced problems with your refill packs, however it's good to hear that you've enjoyed our other products and service. We've recently introduced a new line of 10 Motives Flavour refills which aim to match as much as possible to the original flavour profile. These are compatible with our batteries and accessories. You may want to give these a try! All the best, Calum @ OK Vape

Posted 9 months ago

“On line orders do not always work. Site takes all details then asks repeatedly for sane info. Easier to order over phone”

Helpful Report

Posted 9 months ago

Hi Jo, Thank you for taking the time to leave us a review. We're sorry to hear you've experience some problems ordering online, however it's great to hear that you've managed to place your order over the phone instead. If you experience any issues in the future, please don't hesitate to get in contact with us directly! All the best, Calum @ OK Vape

Posted 9 months ago

OK Vape is rated 4.8 based on 6,893 reviews