OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,646 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Find im not getting many puffs from every second refill seems as if not the right amount of liquid in refills”

Helpful Report

Posted 1 week ago

Hi Michael, Thank you for taking the time to leave us a review and I'm sorry to hear you've experienced a problem with your refills recently. I'll e-mail you directly to discuss this matter further. All the best, Calum @ OK Vape

Posted 1 week ago

“I like the product that's why I buy it. The problem I have is opening the blinking thing, it is so hard to get the top off, I end up using a knife in several places to get under the cap to flip it off then cutting the seal . That's the only way I get to use the product.”

Helpful Report

Posted 2 months ago

Hi Josephine, Many thanks for taking the time to leave us your review! We're glad to hear you're enjoying our products and we take onboard the issue you've mentioned regarding the bottle caps of our e-Liquid range. I shall be in touch directly with you to discuss this matter further. All the best, Calum @ OK Vape

Posted 2 months ago

“THE LAST COUPLE OFF MONTHS SOME CARTRIDGES ARE HALF EMTY AND THE K2 BATTERYS GOING DOWN HILL DELIVERY SERVICE EXCELLENT”

Helpful Report

Posted 2 months ago

Hi Dingeman, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Ashley @ OK Vape

Posted 2 months ago

“At times some of the packets of pods seem like dupes. They barely let anything out when u pull on them and what they do let out would cut the back of your throat and make you cough badly. I have had to dispose of these packets. . I have had at least 5 packets like this . I am seriously considering changing from this brand.”

Helpful Report

Posted 2 months ago

Hi Carol, Many thanks for taking the time to leave us your review and I'm sorry to hear you've experienced an issue with multiple Pod Refills recently. I've e-mailed you directly to assist you further with this issue. All the best, Calum @ OK Vape

Posted 2 months ago

“I have been using OK Vape for many years, but have found that the battery have got more unreliable over resent months and I'm having to order a lot more batteries to see me through my order. I order a multi pack. Is there anything you can do to improve the reliability and life span of the batteries.”

Helpful Report

Posted 2 months ago

Hi John, Many thanks for taking the time to leave us you review. I'm sorry to hear you've experienced an issue with a couple of your batteries recently. I've e-mailed you directly to assist further with this query. All the best, Calum @ OK Vape

Posted 2 months ago

“Took too long to arrive”

Helpful Report

Posted 4 months ago

Hi Amanda, Thank you for taking the time to leave us a review. We are reliant on external delivery services to ensure our customers' orders arrive safely and in a timely manner. Unfortunately, sometimes they do let us down. We aim to dispatch all orders placed by 2pm Monday to Friday, and 10am on Saturday, on the same day. Any orders placed after these times, are not dispatched until the next working day. Please accept our sincerest apologies for any inconvenience caused. If you have any questions, or require any assistance, please do get in touch! Kind regards, Ashley @ OK Vape

Posted 4 months ago

“The refills I bought this time did not taste the same as 10 motives they had a slight chemical aftertaste which I found disappointing.”

Helpful Report

Posted 4 months ago

Hi Pamela, Thank you for taking the time to leave us a review! We're sorry to hear you've experienced an issue with our refills recently. We'll be in touch directly to discuss this further with you. All the best, Calum @ OK Vape

Posted 4 months ago

“Been using OK E- cigs for years, deliver after ordering is really good but the actual product is getting very bad, a lot don't work and the taste sometimes is awful.”

Helpful Report

Posted 4 months ago

Hi Carol, Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. All the best, Calum @ OK Vape

Posted 4 months ago

“I'm perfectly happy with the vape so far,but the Blackberry Jam liquid I'm using to start with has a distinctly plasticky aftertaste! 🤢”

Helpful Report

Posted 4 months ago

Hi Marc, We are sorry to hear that your E-Liquids did not taste as expected, I would like to get some further information about this and resolve this matter for you. I will get in touch directly with you via email. Kind Regards, Ashley @ OK Vape

Posted 4 months ago

“Hi I've had no trouble before this time I brought 4 starter kits and 2 boxes the filters (4) lasted about 10 puffs the other 2 started kits were fine”

Helpful Report

Posted 5 months ago

Hi Shaun, Thank you for your review. We are so sorry to hear you have experienced a few issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. All the best, Calum @ Ok Vape

Posted 4 months ago

“Love the little vale refill case! Vape and charger turned up very quickly 👍 But the menthol refills taste vile! Sorry but won’t be ordering them from you again I will go back to ordering the refills from 10 motives direct Such a shame”

Helpful Report

Posted 5 months ago

Hi Jeanette, Many thanks for taking the time to leave us a review. We're sorry to hear you've experienced problems with your refill packs, however it's good to hear that you've enjoyed our other products and service. We've recently introduced a new line of 10 Motives Flavour refills which aim to match as much as possible to the original flavour profile. These are compatible with our batteries and accessories. You may want to give these a try! All the best, Calum @ OK Vape

Posted 5 months ago

“On line orders do not always work. Site takes all details then asks repeatedly for sane info. Easier to order over phone”

Helpful Report

Posted 5 months ago

Hi Jo, Thank you for taking the time to leave us a review. We're sorry to hear you've experience some problems ordering online, however it's great to hear that you've managed to place your order over the phone instead. If you experience any issues in the future, please don't hesitate to get in contact with us directly! All the best, Calum @ OK Vape

Posted 5 months ago

“Next day delivery Royal Mail 24 is not guaranteed and the quality has slipped, my last order contained a high number of pods which stopped working even though there was liquid in them. p.s.Hold them up to the light and it is possible to see the fluid in the pod.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback, we are very sorry to hear you've experienced problems with delivery and our products. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ I also want to reassure you, we have made no changes to the manufacturing of our products and strict quality control measures remain in place. Please let us know directly if you have any queries and we can investigate further. All the best, Calum @ OK Vape

Posted 5 months ago

“I keep getting blackcurrant flavour in menthol vape pods”

Helpful Report

Posted 6 months ago

Hi Linda, We are very sorry to hear that you've experienced issues with your vape pods. I would like to get some further information about this and resolve this matter for you. I will get in touch directly with you via email. Kind Regards, Calum @ OK Vape

Posted 6 months ago

“The vapes are good and meet my requirements. My main problem is the battery they unfortunately seem to stop working after 1 use & cannot be reordered without having to order the actual vapes.”

Helpful Report

Posted 9 months ago

Hi Valerie, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Ashley @ OK Vape

Posted 8 months ago

“Took over a week to be delivered unfortunately”

Helpful Report

Posted 9 months ago

Hi Barbara, Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Please let us know if you have any queries. Kind regards, Ashley @ OK Vape

Posted 8 months ago

“I always buy menthol pods, and they often taste like strawberry or blueberries. And it even happen to have faulty pods. I'm not happy with these things...”

Helpful Report

Posted 9 months ago

Hi Loredana, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Ashley @ OK Vape

Posted 9 months ago

“Unfortunately two from my last order was not working but normally I don't have any issues”

Helpful Report

Posted 9 months ago

Hi Shaun, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. Please get in touch with us by emailing info@okvape.co.uk Kind regards, Ashley @ OK Vape

Posted 9 months ago

“Do not last as long as the original”

Helpful Report

Posted 9 months ago

Hi Carole, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. Please get in touch with us by emailing info@okvape.co.uk Kind regards, Ashley @ OK Vape

Posted 9 months ago

“Ordered two new white batteries as received ones weren’t working, was advised to clean out with a dry cloth & should work, still not waiting replacement”

Helpful Report

Posted 11 months ago

Hi Tracey, Thank you for taking the time to leave a review! We're sorry to hear the replacement batteries we sent took a bit longer than expected to arrive with you. We hope the replacement batteries are working to the expected standard. Please feel free to get in touch if you experience further issues. Kind regards, Ashley @ OK Vape

Posted 10 months ago

OK Vape is rated 4.8 based on 6,646 reviews