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OK Vape Reviews

4.8 Rating 5,397 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,397 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite a few of the cartridges have no vape in them so had to throw them away”

Posted 6 days ago

Hi Tom, Thank you for your review. We’re very sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 6 days ago

“Delivery a bit long.”

Posted 1 week ago

Hi Brian, Thank you for your feedback, we are very sorry to hear your order took longer than you expected. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Please let us know if you have any queries. Kind regards, Bleu @ OK Vape

Posted 1 week ago

“I love ok vape pods but I’m disappointed that they can’t lower the nicotine strength. 12 is too high for me now, I wanted to go to 6. It’s a shame because I may have to change to something else 😞”

Posted 2 weeks ago

Hi Anne, Thank you for your review and your feedback. I will pass this on to the relevant team. If you need any assistance or have any more feedback, please don't hesitate to reach out. Best Wishes, Bleu @ OK Vape

Posted 1 week ago

“The order was sent incomplete and while it was sorted out, I was left with a useless product over a weekend.”

Posted 4 weeks ago

Hi Stephen, Thank you for your review and feedback, I am glad we were able to rectify the issue and I apologise for the inconvenience caused. Please don't hesitate to get in touch if we can be of any assistance. Best Wishes, Bleu @ OK Vape

Posted 4 weeks ago

“Ordering process was fine as usual but delivery was late. Probably a British mail problem not yours as their app set the delivery date.”

Posted 1 month ago

Hi Frank, Thank you for your feedback, we are very sorry to hear your order took longer than expected to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. If we can be of any help at all, then please don't hesitate to get in contact. Kind Regards, Bleu @ OK Vape

Posted 1 month ago

“Over last few months noticed cigalite refills not lasting as long used to average 1 per day now do not last for a day. Strenght also weaker”

Posted 1 month ago

Hi Richard, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 1 month ago

“When you order in bulk they were £5 a pack I didn't get them much cheaper”

Posted 1 month ago

Hi Susan, Thank you for your feedback. We understand the prices have increased over the last couple of years but I can confirm we have not had a price increase since September 2023. I am pleased to confirm that you can get them from £5.30 a pack within our multibuy deals. If you have any queries then please don’t hesitate to get in touch. Best wishes, Bleu @ OK Vape

Posted 1 month ago

“still waiting on order”

Posted 1 month ago

Hi Fiona, I am very sorry to hear that your order has taken longer than expected, most orders usually arrive within 2-3 days after posting, however, this is not guaranteed. We are reliant on external postal services to get our customer's orders to them quickly and efficiently, but unfortunately, they do sometimes let us down. If you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind Regards, Bleu @ OK Vape

Posted 1 month ago

“Ordering was easy and delivery was speedy. Previosly I was using 10 motives but was unable to get a rechargable battery. I chose the tobacco flavoured OK \Vapes, unfortunatley I don't like the taste and am unable to use the refills from the motives which is disappointing. Don't think I'll be ordering again.”

Posted 2 months ago

Hi Millie, Thank you for sharing your review! We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 1 month ago

“Takes up to 3 day's for delivery, and have never had a discount code even though I have been a customer for years.”

Posted 3 months ago

Hi Patricia, Many thanks for your review, we truly appreciate your loyalty and custom. Our standard delivery service is with Royal Mail, Tracked 48 which is estimated to arrive within 2-3 days. We do offer quicker, express delivery services from just £3.50, which you can select from when you order. For further delivery information, please see here: https://okvape.co.uk/delivery/ Please don't hesitate to get in touch if we can help with any other queries. Best wishes, Amber @ OK Vape

Posted 3 months ago

“I keep getting dud ones in quite a few packs”

Posted 3 months ago

Hi Sean, Thank you for your feedback although we are very sorry to hear you have been receiving some refills that do not appear to be up to our usual standard. Please rest assured we maintain high-quality control measures and have not made any changes in the manufacturing. I will get in touch directly so we can take some further information and resolve this. Best wishes, Amber @ OK Vape

Posted 3 months ago

“From time to time batteries are faulty. My last delivery ond of the new batteries would not connect with the cartridge From time to time the cartridges are faulty. Good , efficient delivery. On the whole a good case product.”

Posted 3 months ago

Hi Karen, Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I would like to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can take further information. Best wishes, Amber @ OK Vape

Posted 3 months ago

“Love this product but I find your prices slightly higher than the shops”

Posted 4 months ago

Hi Shirley, Thank you for your feedback. Unfortunately, we don't have any control over what shops price their stock at however we do offer multibuy deals that are a very good offer. If you have any queries then please don’t hesitate to get in touch. Best wishes, Bleu @ OK Vape

Posted 2 months ago

“Harder to inhale than other e-cigarettes in the past. But it does the job, and delivery was very quick.”

Posted 4 months ago

Hi Vega, Thank you for your review. I am sorry to hear you didn't enjoy our products. if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 2 months ago

“Placed an order on Thursday evening with next day delivery and paid extra for the service I was expecting the delivery on Saturday According to Royal Mail tracker they are awaiting the package, it is now Saturday”

Posted 4 months ago

Hey there, We are very sorry again to hear of the delay with your order, although glad that you have now received it. Although despatched and collected by Royal Mail on the Friday, I believe they experiencing a surge in parcels within their network due to the upcoming holidays and Black Friday. Unfortunately we are reliant on external postal services to ensure orders are safely, and efficiently delivered but sometimes they can let us down. We sincerely apologise again for the wait. Best wishes, Amber @ OK Vape

Posted 4 months ago

“Delivery was quick as always. However, I'm finding that the K1 batteries are not so good anymore. Even new ones only last a very short time, or not at all.”

Posted 5 months ago

Hi Jennifer, Thank you for your review. We’re really sorry to hear you have been disappointed with our batteries lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Amber @ OK Vape

Posted 3 months ago

“Have been using OK Vape for a few years now. Always found ordering and reciept very straight forward and love the product. Very disappointed that they have now stopped the loyalty scheme. My last order very expensive. What is the point of being loyal? May have to look into a more cost effective vape product now 😒”

Posted 5 months ago

Hi Denise, Thank you for sharing your review and feedback. We apologise to hear you are disappointed with the discontinuation of the points system; we will be running special offers throughout the year and still have multi-buy discounts. If we can help at all then please don't hesitate to reach out. Kind regards, Amber @ OK Vape

Posted 3 months ago

“Batteries don’t last as long as they used to”

Posted 5 months ago

Hi Frances, Thank you for your review. We're very sorry to hear this - I can reassure you we have made no changes on how our products are manufactured and we continue to maintain strict quality control measures. Nevertheless, we value each and every one of our customers and would never ignore any feedback. I will get in touch with you directly so we can take some further information and work with you to resolve this. Kind regards, Amber @ OK Vape

Posted 5 months ago

“Been using Ok Vape for a long time ... recently getting rid of Kudos rewards was a bad idea and also fed up of things being constantly out of stock .. thinking of using a different vape i am sorry to say.”

Posted 5 months ago

Hi Erica, Thank you for sharing your thoughts and feedback. We would be very sorry to lose you as a customer; if there is anything we can help with then please let us know. Kind regards, Amber @ OK Vape

Posted 3 months ago

“Recently purchased 2 x starter kits but one of the battery e cigs has stopped working after 2 weeks so am a bit disappointed”

Posted 5 months ago

Hi Stephen, Thank you for your review. We are very sorry to hear this and I have got in touch directly to resolve this with you. Best wishes, Amber @ OK Vape

Posted 5 months ago

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OK Vape is rated 4.8 based on 5,397 reviews