OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,242 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,242 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The last batch of menthol refills I received were a mixed bag - some were menthol and some tasted like nicotine - please tell me if others customers have complained as this is not acceptable - I have kept a number of the unused filters so you can check them - please advise me where to return them to!!!!”

Helpful Report

Posted 2 days ago

Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. Kind Regards, Autumn @ Ok Vape

Posted 6 hours ago

“batteries were very poor”

Helpful Report

Posted 3 weeks ago

Thank you for taking the time to leave your review. I'm sorry to hear that your batteries are not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Autumn @ OK Vape

Posted 3 weeks ago

“Have been using OK vape pod for a number of years. With the new refills they are barely lasting a day, when they use to last at the very least two days & that’s not me vaping more. There’s been a price hike for less product as well. A 3 pack use to be 5.50 if I rem correctly now you can only get a 2 pack for 6.00.”

Helpful Report

Posted 4 weeks ago

Thank you very much for your review. We’re really sorry to hear about your experience, and we will be sure to pass your feedback on to the relevant teams. If you are having any issues with our products, we would really appreciate the opportunity to help and see if we can put things right for you — please don’t hesitate to get in touch with us. In regard to the pricing, I completely understand how this may seem confusing and appear more expensive. However, a single pack of 3 pods was previously £9, which works out at £3 per pod — this is the same price per pod as our current twin pack pods. Thank you again for taking the time to share your feedback. Kind Regards, Autumn @ OK Vape

Posted 3 weeks ago

“Some vapes last a long time,others not so.some of the vapes even leak from the hole on top and goes in your mouth, which am sure is dangerous.I only buy them because of next day delivery.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Shannon @ OK Vape

Posted 1 month ago

“Have been a customer for over 10 years and for the first time let down by delivery service! Did not discover that parcel has been confiscated by post office as looking “dodgy” until 5 days after order and by then was weekend and could not contact seller. Assured on the Monday it was being sent express delivery but that failed too - finally got my order 10 days after ordering. Meantime had to buy refills at full price from a store. Hopefully just a one off!”

Helpful Report

Posted 1 month ago

Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Please let us know if you have any queries. Kind regards, Shannon @ OK Vape

Posted 1 month ago

“I don't like the fact they went from 3 pods in a pack to 2. I am not a fan of the new cartridge's they don't seem to last long and also the new batteries don't last long either. But unfortunately until I give up the vape they are the only ones that don't give me a sore throat.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I want to reassure you first that we have made no changes to the manufacturing of our products, and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. Kind Regards, Autumn @ Ok Vape

Posted 1 month ago

“The new pods do not seem to last as long. Not sure if they have the same amount of liquid.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave your review. We're very sorry to hear you have not been enjoying our products. If you experience any further issues or have any questions then please get in touch at info@okvape.co.uk and we will be more than happy to help you. Kind regards, Autumn @ OK Vape

Posted 2 months ago

“Was better when I received loyalty points”

Helpful Report

Posted 2 months ago

Thank you for sharing your review and feedback. We are sorry to hear you are disappointed with the discontinuation of the points system; we will be running special offers throughout the year and still have multi-buy discounts. If you need any assistance or have any more feedback, please don't hesitate to reach out. Kind regards, Shannon @ OK Vape

Posted 2 months ago

“Delivery service was quick but the free pack of tips were not delivered. When I raised this with your customer service dept at 14.44 hours on 22/4/26, the man insisted that the free tips were not selected on the order. This despite the basket icon having indicated that there were 17 items in the basket - the 15 multibuy tips, the K2 battery and what I took to be the free pack. Additionally the pick receipt also detailed three items, which the assistant disputed, saying the item which looked to be the free pack was merely an instruction to the picker that the order was a multibuy. Not happy but lesson learned.”

Helpful Report

Posted 2 months ago

I am ever so sorry to hear this. Please can you let me know if you would like the extra refill pack as opposed to a battery, and if it is the same strength? I will then get this sent out to you 🙂 We apologise again for any confusion. I will also email you to confirm this. Kind Regards, Shannon @ OK Vape

Posted 2 months ago

“Overall the service when ordering replacement carriages is good. However on one occasion my order was shipped to the wrong destination and it took over a week to get it redirected. Also unfortunately over the years I've found that the quality of the battery seems to have decreased. Where a battery with normal use would last a full day now they die within a few hours. Ive had replacement batteries but with the same result. Im feeling its time to charge to another company. Shame because I used to like the ok vape.”

Helpful Report

Posted 3 months ago

Hi Jan, Thank you for taking the time to leave us a review. I'm sorry to hear your order was sent to the incorrect destination. We are reliant on external delivery services to ensure our customers orders are delivered safely, and in a timely manner. Unfortunately, on occasion they do let us down. I'm terribly sorry to hear that you have been experiencing issues with your batteries. I will reach out to you directly to get some further information and rectify this for you. Kind regards, Ashley @ OK Vape

Posted 3 months ago

“Difficulty in ordering,like the batteries,dislike the menthol refills.”

Helpful Report

Posted 3 months ago

Hi Gill, We're sorry to hear you've experienced an issue with ordering online. We do have a postage restriction in placed, in which we must send batteries with the items that they power. This is a courier restriction and is unfortunately not something we can control. The restriction is 3 batteries per 1 packet of refills. Any further issues or queries, please reach out to us either by e-mailing info@okvape.co.uk or by calling us on 0333 4141 455 between Monday to Friday 9am-5pm. All the best, Calum @ OK Vape

Posted 3 months ago

“My electric refill has been charged but not working properly, it only lasts 5/10 mins then starts flashing as if needs to be charged again, rest of order is fine.”

Helpful Report

Posted 4 months ago

Hi Amanda, Many thanks for taking the time to leave us your feedback! We're sorry to hear you've experienced an issue with our battery recently. I'll send you an e-mail directly regarding this. All the best, Calum @ OK Vape

Posted 4 months ago

“Issue with stated delivery time , which interfered with me giving up cigarettes. I intermittent charging issues with device”

Helpful Report

Posted 5 months ago

Hi Angela, Many thanks for taking the time to leave us your review! We're sorry to hear you were disappointed with the delivery service chosen. We'll be in touch with you directly to discuss this further. All the best, Calum @ OK Vape

Posted 5 months ago

“One of the batteries had a charge in it to start, as usual, but it did not last long. When I recharged it, it lasted much less time than usual. When I recharged it again, it lasted even less time. When I next recharged it, it again lasted much less time. I only got to recharge it 3 times before it was useless and I had to dispose of it, so I was not happy with that.”

Helpful Report

Posted 5 months ago

Hi Steven, Many thanks for taking the time to leave us your review! We're sorry to hear you've experienced an issue with our batteries recently. I've sent you an e-mail directly to discuss this matter further. All the best, Calum @ OK Vape

Posted 5 months ago

“Although I do enjoy the OK vapes, I’m finding that they don’t last as long now. I did comment on this a while ago, but was advised by you to clean out the battery with a brush. I’ve tried this since but I’m still getting the same result. One packet from the 5 I bought, lasted 1 day when it’s normally 2/3 days, so it’s very disappointing. I would appreciate your comments please Regards Patricia Mills”

Helpful Report

Posted 6 months ago

Hi Patricia, Many thanks for taking the time to leave us your feedback! We're glad to hear you enjoy using our products. I've e-mailed you directly regarding the problem you've experiencing recently for more information. All the best, Calum @ OK Vape

Posted 6 months ago

“Very disappointed your packs of 5 are now packs of 4 at the same price of 5”

Helpful Report

Posted 6 months ago

Hi Robert, Thank you for taking the time to leave us a review! Please accept our apologies for any confusion caused. We do still offer our refills in packs of 5, however we have also launched another product this year which are a closer match to the 10 Motives Flavours. These refills are what come in the packs of 4. I hope this helps! If you would like to view our 5 packs of refills, please visit this link: https://okvape.co.uk/refills/ok-cigalike/ Kind regards, Ashley @ OK Vape

Posted 6 months ago

“I love them my only issue is they dont last long ie i have loads that will no longer charge and they are only a few months old. I emailed ok vape and advice was clean with cotton bud and try other chargers wich i did but did not make any diffrance. So i now have loads of unworking batteries.”

Helpful Report

Posted 6 months ago

Hi Margaret, Thank you for taking the time to leave us a review, we really appreciate it! I'm sorry to hear your batteries are still not working after following our advice. I will reach out to you via email to resolve this matter :). Kind regards, Ashley @ OK Vape

Posted 6 months ago

“I normally order from another retailer , but thought I would give you guys ago . I found that your delivery took far longer than the other retailer, I was begining to think that I wasn't getting my order , as other retailers arrives in a couple of days”

Helpful Report

Posted 8 months ago

Hi Susan, Many thanks for taking the time to leave us your review! We sincerely apologise for the delay with your delivery recently. Most orders arrive within 2-3 working days from the postage date when using our Standard Delivery service. Unfortunately our couriers have experienced a few delays within their mailing centres, which has meant that some customers have been affected by this. We're glad to hear that your order arrived and we hope to deal with you again soon. All the best, Calum @ OK Vape

Posted 8 months ago

“Order and delivery is ok. The refills don’t last as long know by about a third, it is noticeable”

Helpful Report

Posted 8 months ago

Hi Trevor, Thank you for taking the time to leave us a review, I'm sorry to hear this. I will get in touch via email to work together to resolve the issue. I am however glad to hear that you find the ordering process easy and the delivery prompt :). Kind regards, Ashley @ OK Vape

Posted 8 months ago

“The menthol pods are fantastic and have helped be stay off the cigarettes for over a year now. Unfortunately they have changed from 3 packs down to 2, so you get less for your money. Pods also leak into your mouth sometimes which is very unpleasant. Still the only vape that feels close to smoking a cig”

Helpful Report

Posted 8 months ago

Hi Kelly, Thank you for taking the time to leave us your review and we're glad to hear you're enjoying our products. We appreciate that rising costs are affecting everyone and have done what we can to offer the best value. We have absorbed as much of our cost increases as possible without passing them all on to our customers. We're committed to ensuring high product quality and are making changes to improve this product line going forward and to expand its potential. Should you experience issues with any of our products or services, please contact us directly either by e-mailing info@okvape.co.uk or by calling 0333 4141 455 between 9am-5pm Monday to Friday. All the best, Calum @ OK Vape

Posted 8 months ago

OK Vape is rated 4.8 based on 7,242 reviews