OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,367 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,367 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t recieved order”

Helpful Report

Posted 1 week ago

Hi Jonathan, Thank you for taking the time to leave us a review. As you know, we're working hard to resolve this issue with you directly. Should you experience any issues going forward, please contact us either by e-mail or phone and we'll be happy to assist! All the best, Calum @ OK Vape.

Posted 1 week ago

“Standards have dropped with OK Vape over the last few years. The batteries to the electric cigarettes do not last as long as they used to and you cannot replace them except by paying an overpriced fee directly online to OK Vape. OK vape have stopped their loyalty scheme and it's now cheaper to buy refills in ASDA than online. I am currently searching for a better E- cig company to work with.”

Helpful Report

Posted 2 weeks ago

Hi Glen, Thank you for taking the time to leave us a review, I'm very sorry to hear that you feel this way. I have made a log of all of your feedback. If you experience any further issues, please reach out to us by calling 0333 41 41 455 or email info@okvape.co.uk, we will be more than happy to assist you. Best wishes, Ashley @ OK Vape

Posted 2 weeks ago

“We used to get discount codes for loyal members for bulk buying but now we don't”

Helpful Report

Posted 2 months ago

Hi Kathy, Thank you for your review. I am afraid we are not currently launching an alternative loyalty scheme, to replace Kudos points. However, we still offer several other benefits to our customers, such as free delivery on all orders over £20 and multipack discounts. If you have any other feedback or need any assistance please feel free to contact us at info@okvape.co.uk. Kind Regards, Calum @ OK Vape

Posted 2 months ago

“Service great. Taste of product awful.”

Helpful Report

Posted 2 months ago

Hi Michelle, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. I'm very sorry to hear you do not enjoy the taste of our product. If we can be of any help, please do get in contact. Best Wishes, Ashley @ OK Vape

Posted 2 months ago

“Looking to buy elsewhere they are so weak china trying to gain more profit.”

Helpful Report

Posted 2 months ago

Hi Susan, Many thanks for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Ashley @ OK Vape

Posted 2 months ago

“Still haven't received my order”

Helpful Report

Posted 5 months ago

Hi Kerry, Thank you for taking the time to leave us a review. Please accept our sincerest apologies for the delay with your order arriving. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Kind regards, Ashley @ OK Vape

Posted 5 months ago

“Paid for & ordered Two USB plugs but only received One.? Starter Pack contained 2 medium filters instead of one high, one medium. Poor quality control.”

Helpful Report

Posted 6 months ago

Hi Alison, We are very sorry to hear that you had items missing from your order, I will contact you directly via to get this resolved for you. We sincerely apologize for any inconvenience caused, If there's anything else we can do to assist you further or if you have any questions, please don't hesitate to reach out. Kind Regards, Ashley @ OK Vape

Posted 5 months ago

“I was very happy when you had the kudos points, I felt valued as a customer. There are never any offers or incentives to stay a loyal customer. Profit over customers is not a good look.”

Helpful Report

Posted 6 months ago

Hi Shaun, Thank you for sharing your review and feedback. We are sorry to hear you are disappointed with the discontinuation of the points system; we will be running special offers throughout the year and still have multi-buy discounts. If you need any assistance or have any more feedback, please don't hesitate to reach out. Kind Regards, Ashley @ OK Vape

Posted 6 months ago

“I never received my first order then never received my second either although it was complementary but i then had to pay for the second order with a discount rather had my money back”

Helpful Report

Posted 7 months ago

Hi Jane, Thank you for taking the time to leave us a review. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. If you would like a refund on your order, please send both the orders back to us. Once we have received both orders back, we will be more than happy to process a refund for you! If you would like to discuss this further, please feel free to email me directly. Kind regards, Ashley @ OK Vape

Posted 7 months ago

“Ordered 3 batteries and all 3 didn't work. Asked for replacements and only 1 is still working after 1 week and the other 2 - one stopped after a week and the other didn't work at all!”

Helpful Report

Posted 8 months ago

Hi Rani, Thank you for taking the time to leave us a review! We are sorry to hear our product did not meet your expectations. I believe we have been in contact since leaving this review. Please let me know if we can help you further. Kind regards, Ashley @ OK Vape

Posted 7 months ago

“I ordered Mint Creme but you sent me Golden Tobacco? Having to use them cos severely disabled and can't send them back and would also leave me with nothing to use! In future my second choice would have been Menthol. I did not make a mistake in ordering because my order list is my account clearly shows that I ordered Mint Creme.”

Helpful Report

Posted 9 months ago

Hi Janet, Thank you for taking the time to leave a review, I am so sorry to hear this. Please contact us directly via email or phone and we can get this sorted for you. Kind regards, Ashley @ OK Vape

Posted 9 months ago

“Have receive a battery but has stopped working so I will have to get another elsewhere”

Helpful Report

Posted 9 months ago

Hi Ann, Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please feel free to get in contact with me via email or phone, I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 9 months ago

“I used to use one a day now it's two and I'm not using it anymore. The pod liquid has changed. There is just no way one pod is equivalent to 20 cigarettes as advertised. The batteries do not last long. I have over 10 batteries that are unusable. I was a loyal customer. I have now switched to another company.”

Helpful Report

Posted 10 months ago

Good afternoon, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape Kind Regards, Bleu @ OK Vape

Posted 10 months ago

“Not like American tobacco at all Disappointed”

Helpful Report

Posted 11 months ago

Hi Richard, Thank you for taking the time to leave us your review. We're very sorry to hear you have not been enjoying our products, I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 10 months ago

“Take too long to arrive and you have to pay delivery”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We offer alternative, quicker delivery options for a low cost and free delivery on all orders over £20, which can be selected on the basket or checkout page. For further information, please see here: https: //okvape.co.uk/delivery/ If you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape"

Posted 1 year ago

“Brought two lots now and most dont work. Not monyy enough either have swapped to another brand.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your review. We’re very sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, if you haven't already please can you contact us at info@okvape.co.uk. We would be more than happy to assist you and get these issues rectified for you. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“I cant seem to get anything out of it its like 90% air and 10% vape.should there be a rubber seal between battery and filter bit...it seems a waste of money”

Helpful Report

Posted 1 year ago

Hi Steven, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“They have changed the liquids, but claim they haven’t. And when you leave a review on their site they will only publish positive reviews. Will not use again.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your review, although our packaging has changed please be rest assured that we have not changed the ingredients of our e-liquids in any way. Our reviews are moderated by the review site and therefore we have no control over what reviews are published. Please do get in contact if I can be of any assistance. Best Wishes, Bleu @ OK Vape

Posted 1 year ago

“They used to be great but have now changed the liquid ingredients. They state that they have only changed packaging but this is not true. It’s also worth noting that they only post positive reviews on their website. Shame as they used to be great. Good time for me to stop vaping - every cloud.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for your review, our e-liquids have undergone rebranding but please rest assured the e-liquid itself has not changed. Our reviews are moderated so we don't have control over which ones are posted and therefore can not only post positive reviews. Please get in touch if I can be of any help. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“Worse vape ive ever tried, it's tastes awful”

Helpful Report

Posted 1 year ago

Hi Tom, Many thanks for your review. We're very sorry to hear you have not been enjoying the taste of our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 6,367 reviews