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OK Vape Reviews

4.8 Rating 5,382 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,382 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought two lots now and most dont work. Not monyy enough either have swapped to another brand.”

Posted 1 day ago

Hi There, Thank you for your review. We’re very sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, if you haven't already please can you contact us at info@okvape.co.uk. We would be more than happy to assist you and get these issues rectified for you. Kind regards, Bleu @ OK Vape

Posted 1 day ago

“I cant seem to get anything out of it its like 90% air and 10% vape.should there be a rubber seal between battery and filter bit...it seems a waste of money”

Posted 1 month ago

Hi Steven, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 4 weeks ago

“They have changed the liquids, but claim they haven’t. And when you leave a review on their site they will only publish positive reviews. Will not use again.”

Posted 1 month ago

Hi There, Thank you for your review, although our packaging has changed please be rest assured that we have not changed the ingredients of our e-liquids in any way. Our reviews are moderated by the review site and therefore we have no control over what reviews are published. Please do get in contact if I can be of any assistance. Best Wishes, Bleu @ OK Vape

Posted 1 month ago

“They used to be great but have now changed the liquid ingredients. They state that they have only changed packaging but this is not true. It’s also worth noting that they only post positive reviews on their website. Shame as they used to be great. Good time for me to stop vaping - every cloud.”

Posted 2 months ago

Hi There, Thank you for your review, our e-liquids have undergone rebranding but please rest assured the e-liquid itself has not changed. Our reviews are moderated so we don't have control over which ones are posted and therefore can not only post positive reviews. Please get in touch if I can be of any help. Kind Regards, Bleu @ OK Vape

Posted 1 month ago

“Worse vape ive ever tried, it's tastes awful”

Posted 2 months ago

Hi Tom, Many thanks for your review. We're very sorry to hear you have not been enjoying the taste of our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 1 month ago

“I don't like these vapes at all. They are not good tasting even the high nicotine 1 is not high. I definitely won't purchase these again.”

Posted 2 months ago

Hi Yvonne, Many thanks for your review. We're very sorry to hear you have not been enjoying the taste of our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 1 month ago

“All batteries, properly charged and maintained, failed after a few weeks. All of them.”

Posted 2 months ago

Hi Javier, Thank you for your review. We’re really sorry to hear you have been disappointed with our batteries lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I have gotten in touch directly with you via email. Kind regards, Amber @ OK Vape

Posted 2 months ago

“so after many many years of using this brand I am saying goodbye due to the huge price increase due to the kudos points being removed (very sneakily) which means no discount, such a shame...”

Posted 3 months ago

Hi Helen, I'm very sorry to hear your feedback and would be very sorry to lose you as a loyal, valued customer. Please rest assured, an email was sent out around the start of October with information about the removal of our Kudos loyalty scheme. We're very sorry if you didn't receive this, it may be in your junk folders, otherwise, please let me know and I can forward it to you. If we can be of any assistance please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 3 months ago

“vapeing cigalit doesn't last I'm using double the amount than I normally need.”

Posted 4 months ago

Hi Jackie, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of them, however, we would like to take some further information from you about this so we can resolve this. I have got in contact directly with you via email. Kind regards, Amber @ OK Vape

Posted 2 months ago

“Batteries Batteries Batteries! Bought 4 this year and 3 are not working including one I bought in October,utter garbage.”

Posted 4 months ago

Hi John, We are really sorry to hear that you have been disappointed in your cigalike batteries. I would like to reassure you that we have made no changes to the way our products are manufactured. Nevertheless, we value all of our customers and would never ignore any feedback. I will get in touch directly so we can take some further information to investigate and work with you to resolve this. Best wishes, Amber @ OK Vape

Posted 4 months ago

“Ok vape find it impossible to remember passwords so it makes ordering difficult. Another thing confusing me is their relationship with health and care. Now I just block both”

Posted 4 months ago

Hi Chris, Many thanks for your review. Please let us know if we can be of any help. Kind Regards, Bleu @ OKVape

Posted 2 months ago

“Very expensive now. Can buy you’re product from third party suppliers much cheaper. Kudos points disappeared. Put back on after a transaction of £270 rather than offering to refund the difference. More and more of the cartridges are duds and don’t last nearly as long”

Posted 5 months ago

Hi Ron, We appreciate your feedback and have discussed this with you via customer service. Please let us know if there is anything else we can help with. Kind regards, Amber @ OK Vape

Posted 3 months ago

“They did not include charger with last order”

Posted 5 months ago

Hi Linda, We are very sorry again to hear this happened and hope you have now received the missing item. Please don't hesitate to get in touch if there is anything we can help with. Kind regards, Amber @ OK Vape

Posted 5 months ago

“Return policy is rubbish”

Posted 6 months ago

Hi Wayne, Thank you for your feedback. Kind regards, Amber @ OK Vape

Posted 5 months ago

“Unfortunately most of the refills seemed to have very little liquid in”

Posted 6 months ago

Hi David, Many thanks for your review. We’re sorry to hear that you have recently received some refills that you feel are not up to our usual standards. Please be assured we maintain strict quality control measures and experience a very low returns rate. We do of course value all customers and feedback and would like to look into this further. I have sent you an email directly so we can gather further information and help resolve this. Kind regards, Amber @ OK Vape

Posted 6 months ago

“Before the purchase you was offering 10% discount on first order but finally nothing”

Posted 7 months ago

Hi Adnan, I confirm this discount is only available for new customer son their first purchase, and can see that you have ordered before so we are afraid you cannot use this particular discount. However, as a member, you can earn loyalty points from purchases and redeem those for a discount as regular customer! Please let us know if we can assist with anything. Kind Regards, Amber @ OK Vape

Posted 7 months ago

“Second order items missing, wont be using again”

Posted 9 months ago

Hi Catherine, We're extremely sorry to hear this, I have sent you an email directly as I would like to rectify this for you. We hope you may give us another chance and please know that we take feedback seriously. We apologize again for any inconvenience. Best wishes, Amber @ OK Vape

Posted 9 months ago

“I haven't received it yet.”

Posted 11 months ago

Hi Rosemarie, I'm sorry to hear you haven't received your order. Having just tracked it, it is showing as delivered - please can you check it hasn't been left in any safe places or with a neighbour? If you have any further issues then please get in touch with us at info@okvape.co.uk. Amber @ OK Vape

Posted 11 months ago

“One in 3 bottles of your e liquid are defective. The nozzle comes off with the lid or worse still it comes off when I’m trying to refill my pod resulting in a total mess! Not good enough. Where’s your quality control? Sort yourselves out”

Posted 11 months ago

Hi there, We're really sorry to hear this, I have sent you an email directly so we can take some further information and get to the bottom of this. Kind regards Amber @ OK Vape

Posted 11 months ago

“Bought for Grandson to help give up smoking. He's allergic to nuts. Thank Goodness checked up first!”

Posted 1 year ago

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OK Vape is rated 4.8 based on 5,382 reviews