OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,132 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best service you can get order 1 day delivered the next nearly as good as getting yourself from the shop keep up the great customer service service thank you k Robinson Rottingdean east sussec”

Helpful Report

Posted 3 days ago

Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact. Kind regards, Autumn @ OK Vape

Posted 1 day ago

“To strong and dried my mouth up it was horrible”

Helpful Report

Posted 1 week ago

Many thanks for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Autumn @ OK Vape

Posted 1 week ago

“1 of my batteries work good the other wont charge so I order another 1”

Helpful Report

Posted 1 month ago

Hi Carol, Many thanks for taking the time to leave us your review! We're sorry to hear you've experienced an issue with one of your batteries recently. We cannot seem to find any record of a complaint regarding this order. I'll be in touch directly to discuss this matter further with you. All the best, Calum @ OK Vape

Posted 1 month ago

“Still waiting for order i emails you no response”

Helpful Report

Posted 3 months ago

Hi Ian, Many thanks for taking the time to leave us your feedback. We're really sorry to hear your order has yet to arrive. Unfortunately we do not have any record of any correspondence from you regarding this matter. Please ensure that any support queries or complaints are either e-mailed to us directly at info@okvape.co.uk Alternatively, you can call us on 0333 4141 455 between 9am-5pm Monday to Friday. I've e-mailed you directly in regards to your order to discuss this further with you. All the best, Calum @ OK Vape

Posted 3 months ago

“I never received my order- still waiting”

Helpful Report

Posted 4 months ago

Hi Suzanne, Many thanks for taking the time to leave us your review and we're sorry to hear you've not received your order as of yet. I'll be in touch with you directly to discuss this matter further. All the best, Calum @ OK Vape

Posted 4 months ago

“The vape is loud and produces too much smoke for small tokes. Also pops very loudly with every toke.”

Helpful Report

Posted 6 months ago

Hi Eduardo, Thank you for taking the time to leave us a review, I'm sorry to hear that you have had a few issues with your new device. To get less vapour, it may be worth trying a different strength coil such as the 1.2 ohm as this produces less vapour. We hope this resolves the issue for you! Please do not hesitate to get in touch if we can assist you further :). Kind regards, Ashley @ OK Vape

Posted 6 months ago

“Since they put priced up and stopped the rewards system, you can get the ok e cigs cheaper, without the need to buy in bulk”

Helpful Report

Posted 8 months ago

Hi there, Thank you for taking the time to leave us your review and I'm sorry to hear you feel this way. We appreciate that rising costs are affecting everyone and have done what we can to offer the best value. We have absorbed as much of our cost increases as possible without passing them all on to our customers. Our prices reflect the service and quality of products that we offer. You'll always be covered with the best service from us and that's included in our costs. Please remember that we are a business and have outlay costs such as manufacturing, staffing & their time, office & warehouse facilities, product development and more, whilst providing our customers quality products. All the best, Calum @ OK Vape

Posted 8 months ago

“Very expensive- no rewards for loyalty”

Helpful Report

Posted 8 months ago

Hi Marie, Thank you for leaving us your review and I'm sorry to hear you feel this way. We appreciate that rising costs are affecting everyone and have done what we can to offer the best value. We have absorbed as much of our cost increases as possible without passing them all on to our customers. We always take customer feedback seriously and will be taking your comments onboard. All the best, Calum @ OK Vape

Posted 8 months ago

“You need to review your quality control processes. I have bee buying OK vapes for more than 6 years, the last batch of 15 x high strength refills contained”

Helpful Report

Posted 8 months ago

Hi there, Thank you for taking the time to leave us a review, I'm very sorry to hear that you have been disappointed in your OK Cigalike Refills recently. I will contact you to take some further information from you and investigate further. Kind regards, Ashley @ OK Vape

Posted 8 months ago

“Disgusted that you have changed the packaging down to two vape instead of three simply so you could charge more for the same quantity.”

Helpful Report

Posted 9 months ago

Hi David, Thank you for taking the time to leave us your review and we're sorry to hear you feel that way. We appreciate that rising costs are affecting everyone and have done what we can to offer the best value. We have absorbed as much of our cost increases as possible without passing them all on to our customers. We're committed to ensuring high product quality and are making changes to improve this product line going forward and to expand its potential. All the best, Calum @ OK Vape

Posted 9 months ago

“Sorry but I found them very weak and not very minty.”

Helpful Report

Posted 9 months ago

Hi Nicola, Many thanks for taking the time to leave us your review and I'm sorry to hear that our product wasn't to your taste. If you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. All the best, Calum @ OK Vape

Posted 9 months ago

“Haven’t recieved order”

Helpful Report

Posted 11 months ago

Hi Jonathan, Thank you for taking the time to leave us a review. As you know, we're working hard to resolve this issue with you directly. Should you experience any issues going forward, please contact us either by e-mail or phone and we'll be happy to assist! All the best, Calum @ OK Vape.

Posted 11 months ago

“Standards have dropped with OK Vape over the last few years. The batteries to the electric cigarettes do not last as long as they used to and you cannot replace them except by paying an overpriced fee directly online to OK Vape. OK vape have stopped their loyalty scheme and it's now cheaper to buy refills in ASDA than online. I am currently searching for a better E- cig company to work with.”

Helpful Report

Posted 1 year ago

Hi Glen, Thank you for taking the time to leave us a review, I'm very sorry to hear that you feel this way. I have made a log of all of your feedback. If you experience any further issues, please reach out to us by calling 0333 41 41 455 or email info@okvape.co.uk, we will be more than happy to assist you. Best wishes, Ashley @ OK Vape

Posted 1 year ago

“We used to get discount codes for loyal members for bulk buying but now we don't”

Helpful Report

Posted 1 year ago

Hi Kathy, Thank you for your review. I am afraid we are not currently launching an alternative loyalty scheme, to replace Kudos points. However, we still offer several other benefits to our customers, such as free delivery on all orders over £20 and multipack discounts. If you have any other feedback or need any assistance please feel free to contact us at info@okvape.co.uk. Kind Regards, Calum @ OK Vape

Posted 1 year ago

“Service great. Taste of product awful.”

Helpful Report

Posted 1 year ago

Hi Michelle, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. I'm very sorry to hear you do not enjoy the taste of our product. If we can be of any help, please do get in contact. Best Wishes, Ashley @ OK Vape

Posted 1 year ago

“Looking to buy elsewhere they are so weak china trying to gain more profit.”

Helpful Report

Posted 1 year ago

Hi Susan, Many thanks for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Still haven't received my order”

Helpful Report

Posted 1 year ago

Hi Kerry, Thank you for taking the time to leave us a review. Please accept our sincerest apologies for the delay with your order arriving. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Kind regards, Ashley @ OK Vape

Posted 1 year ago

“I was very happy when you had the kudos points, I felt valued as a customer. There are never any offers or incentives to stay a loyal customer. Profit over customers is not a good look.”

Helpful Report

Posted 1 year ago

Hi Shaun, Thank you for sharing your review and feedback. We are sorry to hear you are disappointed with the discontinuation of the points system; we will be running special offers throughout the year and still have multi-buy discounts. If you need any assistance or have any more feedback, please don't hesitate to reach out. Kind Regards, Ashley @ OK Vape

Posted 1 year ago

“I never received my first order then never received my second either although it was complementary but i then had to pay for the second order with a discount rather had my money back”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for taking the time to leave us a review. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. If you would like a refund on your order, please send both the orders back to us. Once we have received both orders back, we will be more than happy to process a refund for you! If you would like to discuss this further, please feel free to email me directly. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Ordered 3 batteries and all 3 didn't work. Asked for replacements and only 1 is still working after 1 week and the other 2 - one stopped after a week and the other didn't work at all!”

Helpful Report

Posted 1 year ago

Hi Rani, Thank you for taking the time to leave us a review! We are sorry to hear our product did not meet your expectations. I believe we have been in contact since leaving this review. Please let me know if we can help you further. Kind regards, Ashley @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 7,132 reviews