OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 6,267 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 6,267 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service overall but you do not supply 2 pods with vape nor do you have any pods for this model in stock.”

Helpful Report

Posted 2 weeks ago

Hi Rosemary, Thank you for taking the time to leave your review and are happy with the service we provide. I'm sorry to hear that you've been unable to purchase replacement parts for your device. I will get in touch directly with you via email to discuss further. All the best, Calum @ OK Vape

Posted 2 weeks ago

“My experience with OK Vape has been very poor. The following has been my experience: Order Date: 11th March'25 1. The discount code for signing up for the newsletter/ marketing updates couldn't be applied while check out - got charged the full amount. (Upon mailing the customer support team - got a prompt response) Received product: 14th March'25 2. Received a wrong vape kit (mailed back) 17th March'25 3. Customer service responds to my complaint about receiving wrong kit 21st March'25 4. Receive another wrong vape kit instead of my actual vape kit. Today is 24th March'25 - I still don't have what i ordered. I don't know how come an online store mistakenly send wrong orders at two consecutive instances. The only reason i am giving two stars instead of one is because Ashley from Customer Service has been really supportive on this journey. However, my review is based on the overall experience. Something needs to be done about my order. :( Hope the greater team reaches out to me to provide me a solution.”

Helpful Report

Posted 1 month ago

Dear Maheer, Thank you for taking the time to leave us a review. I'm very sorry to hear you have not had an enjoyable experience with ordering from us. We have confirmed with yourself that you have now received the correct order, we hope you are happy with the product. Please accept our sincerest apologies again for the inconvenience. Kind regards, Ashley @ OK Vape

Posted 3 weeks ago

“I am not pleased that cartridges last me less with each new order.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave your review. We're very sorry to hear you have not been enjoying our products. If you experience any further issues or have any questions then please get in touch at info@okvape.co.uk and we will be more than happy to help you. Kind regards, Ashley @ OK Vape

Posted 1 month ago

“The ordering was fine but I’ve yet to receive it. Should stop using Royal Mail I think it’s postable through the letter box but it’s still it here nearly 2 weeks after ordering”

Helpful Report

Posted 3 months ago

Hi Sylvia, Thank you for your feedback. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. I will get in touch with you directly via email to take further information, and hopefully rectify the issue for you. Kind regards, Ashley @ OK Vape

Posted 2 months ago

“I waited in on the day of the delivery but it didn't arrive until the next day, probably down to the P O even though it was on the tracker system.”

Helpful Report

Posted 4 months ago

Hi John, Thank you for your feedback. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. Please accept our apologies for any inconvenience caused. Please let us know if you have any queries. Kind regards, Ashley @ OK Vape"

Posted 4 months ago

“Arrived very quickly. Worked well a few times. Unfortunately it has stopped working although fully charged, very disappointed”

Helpful Report

Posted 4 months ago

Hi Patricia, Thank you for your feedback, we genuinely appreciate you taking the time to leave us your review. We're sorry to hear our product didn't meet your expectations. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. Best Wishes, Ashley @ OK Vape

Posted 4 months ago

“I was sent short on my order and not resolved with an email.”

Helpful Report

Posted 5 months ago

Hi Pamela, We're very sorry to hear this has happened. I have had a look and cannot see any email in our system from yourself, so I do apologise that we have not got in touch. We have sent you an email - we hope to resolve this with you as soon as possible! Kind regards, Amber @ OK Vape

Posted 5 months ago

“No problems with previous orders quality great but lad order delivered every bottle I opened top came off”

Helpful Report

Posted 5 months ago

Hi Brian, Thank you for taking the time to leave us a review! I'm sorry to hear that you had an issue with your most recent order. Please get in touch with me directly by email or telephone so I can take some more information and hopefully get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 5 months ago

“These have changed over the last few years they no longer hold a charge and run out so quickly so I'm using more filters. I'll be looking for a new vaping company”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me via email or telephone, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 6 months ago

“Why are my recent batteries taking hours to charge instead of 20 or 30 mins.colun”

Helpful Report

Posted 6 months ago

Hi Colin, Due to the manufacturing process, there can sometimes be a very thin, clear piece of film covering the contacts where the refill sits in the battery. We recommend wiping this out with a cotton bud or tissue as this can affect the battery performance. If you still experience issues with this product, please do let me know! Kind regards, Ashley @ OK Vape

Posted 6 months ago

“My regular vendor has changed recipe of my ‘go to’ vape and added a weird yellow colour that makes me cough, so looking around for a new vendor. All the tobacco flavours I tried were like this from ok cape. I’m stuck with the clear ones I guess - & will have to vape aniseed or give up. I liked liquorice with tobacco previously (for years) but can’t seem to even mix two flavours to produce it. If anyone has any ideas or if these kind of flavours without the yellow, I’d be grateful to know. OK vale seem to be spamming me after one purchase too.”

Helpful Report

Posted 6 months ago

“Ordered 4 start up vape kits as I required new batteries. Unfortunatly one of the batteries doesn't work so disappointed.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for taking the time to leave your review. I'm sorry to hear that you are disappointed with our battery. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 7 months ago

“Not a good replacement for 10 motives as promised , taste nothing like them”

Helpful Report

Posted 7 months ago

Hi Rachel, Thank you for taking the time to leave a review. We're sorry to hear that you are disappointed with our 10 Motives alternative. Just to clarify, we are a different company therefore we do not make the same product, we simply offer an alternative option. Best wishes, Ashley @ OK Vape

Posted 7 months ago

“Your replacement batteries for Ten Motives do not hold their charge - or are showing as fully charged when they are as flat as a pancake - extremely disappointed and dissatisfied.”

Helpful Report

Posted 7 months ago

Hi Maggi, Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me via email, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 7 months ago

“Bought cigalike kit and 2 packs of refills- menthol &tobacco. Complete waste of money. No puff, no flavour.”

Helpful Report

Posted 7 months ago

Hi Diana, Thank you for your review. We are so sorry to hear you have experienced an issue with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. Please get in touch with me directly so we can get further information. Kind Regards, Ashley @ Ok Vape

Posted 7 months ago

“The last few orders I've had have not been good. One pack used to last 5 days, I'm lucky if it lasts 3 days now and no I'm not using them more often, but now it's becoming expensive”

Helpful Report

Posted 7 months ago

Hi Jaqueline, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. If here is anything I can help you with, please feel free to get in touch with us via email or phone. Kind regards, Ashley @ OK Vape

Posted 7 months ago

“Cartridges passed their expiry date on 18/08/24!”

Helpful Report

Posted 8 months ago

Hi Kathleen, Thank you for taking the time to leave your review. I'm sorry to hear about this issue. We understand how frustrating it can be when a product doesn't meet your expectations. We have sent you an email earlier today regarding this. If there in anything else I can help you with in the meantime, please let me know. Kind regards, Ashley @ OK Vape

Posted 7 months ago

“Hi, I purchased 4 starter kits, already one of the rechargeable cartridges has failed to charge, very disappointed with that, yours sincerely J H”

Helpful Report

Posted 8 months ago

Good afternoon, Thank you for taking the time to leave your review. I'm sorry to hear that your product is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please do get in touch with us via email and we will sort this out for you. Kind regards, Ashley @ OK Vape

Posted 8 months ago

“I really love that you guys are keeping these alive after other brands are ditching them. Well priced, and delivered in good time. However the flavor of the medium menthol refills I tried I found awful. Compared to the 10 Motives (usual brand) they taste like dried citrus peel, and something rotten. Almost no menthol flavor at all. Not sure if I got a bad batch, or if the flavor is a work in progress but a shame for me. I hope they improve, and will keep you guys in mind, but can't use them if the flavor stays like that.”

Helpful Report

Posted 8 months ago

We are sorry to hear that our product did not taste as expected, I would like to get some further information about this and resolve this matter for you. I will get in touch directly with you via email. Kind Regards, Alison @ OK Vape

Posted 8 months ago

“Ordered and paid for next day delivery, didn't arrive, by lunchtime 2 days later they still hadn't arrived and as we were going on holiday couldn't wait any longer so had to delay delivery for a week..”

Helpful Report

Posted 10 months ago

Hi There, Thank you for taking the time to leave us your feedback, we are sorry to hear about your experience. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We would like to get some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind Regards, Bleu @ OK Vape

Posted 10 months ago

OK Vape is rated 4.8 based on 6,267 reviews