OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,518 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never experienced problems in receiving e cig batteries before. This time I was restricted to two!! Very disappointed”

Helpful Report

Posted 2 days ago

Hi Peter, Many thanks for taking the time to leave us your review. Unfortunately, we're restricted to the amount of batteries we can send per order due to new postal restrictions which are not in our control. We're currently working closely with our couriers to look into options for this going forward. All the best, Calum @ OK Vape

Posted 2 days ago

“I have noticed over time that the batteries drain very quickly, which makes it hard to draw from.. Deffo nothing like they use to be..”

Helpful Report

Posted 1 week ago

Hi Heather, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Ashley @ OK Vape

Posted 1 week ago

“Used to enjoy before they changed the packs from 3 to 2. more expensive in total than the usual three packs shame to see this company fall into the same money making appeal I really liked them. Will have to look elsewhere for better value in the future.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to leave us your review. Our OK Pod range has gone through a redesign and we'd like to assure you that the flavour profile remains the same. We're sorry that you feel this way in regards to the pricing structure. We're committed to ensuring high product quality and are making changes to improve this product line going forward and to expand its potential. All the best, Calum @ OK Vape

Posted 3 weeks ago

“Iv bought from OK Vape about ten times and always been great ..but this time my order came and it was incorrect .I’d ordered one starter pack and two large e cig batteries ..only one battery came .It was only £4.50 I lost but it was more the principle.I doubt I will use OK Vape again I’m sorry”

Helpful Report

Posted 2 months ago

Hi Shaun, Thank you for taking the time to leave us a review and I'm sorry to hear you've experienced this issue. We'll be in touch directly with you to resolve this matter further. All the best, Calum @ OK Vape

Posted 2 months ago

“Just recently I’ve had a few cartilage’s that do not hold their charge and one box of refills that didn’t work/pop I’ve been buying these ecigs for a long while and have never had any issues until recently!”

Helpful Report

Posted 2 months ago

Hi Charlotte, Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. All the best, Calum @ OK Vape

Posted 2 months ago

“Wouldn’t recommend this vape. You have to stuck really hard to get anything. Think it’s faulty or the two cartridges that were included were already used. Bought a fresh 5 cartridge box, tried another same problem, repeatedly needing to charge. In the week I’ve been using I’m charging 10 times a day on a 5v charging amp socket. Nothing like a cigarette and I was smoking 20 a day, I only bought because I trying to quit and after reading so called “reviews”. I will give it another 4 days, but I will probably end up buying cigarettes until I can find a decent vape that more suitable for people trying to quit cigarettes. Really disappointed ☹️”

Helpful Report

Posted 2 months ago

Hi Tina, Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. Kind Regards, Ashley @ Ok Vape

Posted 2 months ago

“Bought two online & one doesn't work. That says it all, 50% success rate.”

Helpful Report

Posted 2 months ago

Hi Stephen, Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 2 months ago

“I bought 5x zero menthol refills and found 2 of the 5 did not work. Very disappointed as not had any troubles before”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. Please call us on 0333 41 41 455, or email info@okvape.co.uk. Kind regards, Ashley @ OK Vape

Posted 2 months ago

“Not happy at all do not charge properly at all waste of money”

Helpful Report

Posted 3 months ago

Hi Patricia, Thank you for your feedback and I'm sorry to hear you've experienced issues with our products recently. I'll e-mail you directly about this matter and we can discuss further. All the best, Calum @ OK Vape

Posted 3 months ago

“Good service overall but you do not supply 2 pods with vape nor do you have any pods for this model in stock.”

Helpful Report

Posted 4 months ago

Hi Rosemary, Thank you for taking the time to leave your review and are happy with the service we provide. I'm sorry to hear that you've been unable to purchase replacement parts for your device. I will get in touch directly with you via email to discuss further. All the best, Calum @ OK Vape

Posted 4 months ago

“My experience with OK Vape has been very poor. The following has been my experience: Order Date: 11th March'25 1. The discount code for signing up for the newsletter/ marketing updates couldn't be applied while check out - got charged the full amount. (Upon mailing the customer support team - got a prompt response) Received product: 14th March'25 2. Received a wrong vape kit (mailed back) 17th March'25 3. Customer service responds to my complaint about receiving wrong kit 21st March'25 4. Receive another wrong vape kit instead of my actual vape kit. Today is 24th March'25 - I still don't have what i ordered. I don't know how come an online store mistakenly send wrong orders at two consecutive instances. The only reason i am giving two stars instead of one is because Ashley from Customer Service has been really supportive on this journey. However, my review is based on the overall experience. Something needs to be done about my order. :( Hope the greater team reaches out to me to provide me a solution.”

Helpful Report

Posted 4 months ago

Dear Maheer, Thank you for taking the time to leave us a review. I'm very sorry to hear you have not had an enjoyable experience with ordering from us. We have confirmed with yourself that you have now received the correct order, we hope you are happy with the product. Please accept our sincerest apologies again for the inconvenience. Kind regards, Ashley @ OK Vape

Posted 4 months ago

“I am not pleased that cartridges last me less with each new order.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to leave your review. We're very sorry to hear you have not been enjoying our products. If you experience any further issues or have any questions then please get in touch at info@okvape.co.uk and we will be more than happy to help you. Kind regards, Ashley @ OK Vape

Posted 5 months ago

“The ordering was fine but I’ve yet to receive it. Should stop using Royal Mail I think it’s postable through the letter box but it’s still it here nearly 2 weeks after ordering”

Helpful Report

Posted 7 months ago

Hi Sylvia, Thank you for your feedback. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. I will get in touch with you directly via email to take further information, and hopefully rectify the issue for you. Kind regards, Ashley @ OK Vape

Posted 6 months ago

“I waited in on the day of the delivery but it didn't arrive until the next day, probably down to the P O even though it was on the tracker system.”

Helpful Report

Posted 8 months ago

Hi John, Thank you for your feedback. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. Please accept our apologies for any inconvenience caused. Please let us know if you have any queries. Kind regards, Ashley @ OK Vape"

Posted 8 months ago

“Arrived very quickly. Worked well a few times. Unfortunately it has stopped working although fully charged, very disappointed”

Helpful Report

Posted 8 months ago

Hi Patricia, Thank you for your feedback, we genuinely appreciate you taking the time to leave us your review. We're sorry to hear our product didn't meet your expectations. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. Best Wishes, Ashley @ OK Vape

Posted 8 months ago

“I was sent short on my order and not resolved with an email.”

Helpful Report

Posted 9 months ago

Hi Pamela, We're very sorry to hear this has happened. I have had a look and cannot see any email in our system from yourself, so I do apologise that we have not got in touch. We have sent you an email - we hope to resolve this with you as soon as possible! Kind regards, Amber @ OK Vape

Posted 9 months ago

“No problems with previous orders quality great but lad order delivered every bottle I opened top came off”

Helpful Report

Posted 9 months ago

Hi Brian, Thank you for taking the time to leave us a review! I'm sorry to hear that you had an issue with your most recent order. Please get in touch with me directly by email or telephone so I can take some more information and hopefully get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 9 months ago

“These have changed over the last few years they no longer hold a charge and run out so quickly so I'm using more filters. I'll be looking for a new vaping company”

Helpful Report

Posted 10 months ago

Hi there, Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me via email or telephone, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 9 months ago

“Why are my recent batteries taking hours to charge instead of 20 or 30 mins.colun”

Helpful Report

Posted 10 months ago

Hi Colin, Due to the manufacturing process, there can sometimes be a very thin, clear piece of film covering the contacts where the refill sits in the battery. We recommend wiping this out with a cotton bud or tissue as this can affect the battery performance. If you still experience issues with this product, please do let me know! Kind regards, Ashley @ OK Vape

Posted 10 months ago

“My regular vendor has changed recipe of my ‘go to’ vape and added a weird yellow colour that makes me cough, so looking around for a new vendor. All the tobacco flavours I tried were like this from ok cape. I’m stuck with the clear ones I guess - & will have to vape aniseed or give up. I liked liquorice with tobacco previously (for years) but can’t seem to even mix two flavours to produce it. If anyone has any ideas or if these kind of flavours without the yellow, I’d be grateful to know. OK vale seem to be spamming me after one purchase too.”

Helpful Report

Posted 10 months ago

OK Vape is rated 4.8 based on 6,518 reviews