OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,367 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,367 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the service thank you will shop again delivery very good”

Helpful Report

Posted 5 days ago

Hi Peter, We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know! Best Wishes, Ashley @ OK Vape

Posted 4 days ago

“Good service. Prompt delivery”

Helpful Report

Posted 1 week ago

Hi there, We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Ashley @ OK Vape

Posted 4 days ago

“The service and battery for the 10 motives was good but the menthol doesn't taste the same as the 10 motives not pleasant you need to work on that still”

Helpful Report

Posted 1 week ago

Hi John, Thank you for taking the time to leave your review. We're very sorry to hear you have not been enjoying our products. We have recently bought in some new menthol refills that are also an alternative to 10 Motives. To view these products, please visit this link: https://okvape.co.uk/10-motives-compatible-range/ If you experience any further issues or have any questions then please get in touch at info@okvape.co.uk and we will be more than happy to help you. Kind regards, Ashley @ OK Vape

Posted 4 days ago

“Great service and speedy delivery, would have been 5stars but have received damaged pods unfortunately”

Helpful Report

Posted 1 week ago

Hi Nita, Thank you for taking the time to leave us a review and for sharing your experience of ordering with us! I'm really sorry to hear that you received pods that are not up to our usual standards. I will get in touch with you directly over email to get this rectified for you as soon as possible. Best Wishes, Ashley @ OK Vape

Posted 4 days ago

“Easy to order free delivery and polite staff. Always use then”

Helpful Report

Posted 2 weeks ago

Hi Carol, We are delighted to hear that you are happy with the service provided by our team. Thank you for leaving your lovely review and feedback. If you need any assistance or information about our products, please feel free to reach out. All the best, Calum @ OK Vape

Posted 1 week ago

“Experience was generally good - quick delivery but I wrote to say I would have preferred plain packaging as there are youngsters in the house - I will now email my preference in advance of future orders”

Helpful Report

Posted 2 weeks ago

Hi Christine, Thank you very much for taking the time to leave us a review, and for sharing your experience of ordering with us. To receive your order in plain packaging, orders must be placed between 9am and 5pm, Monday to Friday. You must also email us as soon as you have placed your order, to request plain packagaing :) Please don't hesitate to get in touch if we can be of any assistance. Kind Regards, Ashley @ OK Vape

Posted 2 weeks ago

“The website was very unsatisfactory, however a phone call resolved the issue and delivery was very prompt.”

Helpful Report

Posted 3 weeks ago

Hi Saul, Many thanks for taking the time to leave us your review. We're sorry to hear you experienced issues with ordering online, however we're very glad to hear the issue was resolved by calling our team. Please do get in touch if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 3 weeks ago

“Good, fast delivery.”

Helpful Report

Posted 4 weeks ago

Hi Doreen, We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 4 weeks ago

“Overall very good, but have had increasing problem's with battery's charging but not working though they look like they are.”

Helpful Report

Posted 1 month ago

Hi Christopher, Thank you for your review. We are so sorry to hear you have experienced a few issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I will get in touch with you directly so we can get further information. All the best, Calum @ Ok Vape

Posted 1 month ago

“Great with first order . Arrived promptly and packaging very good and no damage .Have already recommended to friends .”

Helpful Report

Posted 1 month ago

Hi Brendan, That is great to hear, thank you for taking a moment to leave us your review! Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you. Kind Regards, Ashley @ OK Vape

Posted 1 month ago

“The vape itself it great, I love the purple and the display. My only complaint is the coils burn out alot quicker then I expected.”

Helpful Report

Posted 1 month ago

Hi Emma, Thank you for taking the time to leave us a review, I'm very glad to hear that you are happy with your purchase! Coils should last between 1-2 weeks however this does depend on their usage. If your vape coil is not lasting this long, please do get in touch and we will rectify this for you. Kind regards, Ashley @ OK Vape

Posted 1 month ago

“I don't seem to receive the Kudos points anymore for a discount, other than that I'm happy.”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for sharing your review and feedback. We are however, sorry to hear you are disappointed with the discontinuation of the points system; we will be running special offers throughout the year and still have multi-buy discounts. If you need any assistance or have any more feedback, please don't hesitate to reach out. Kind Regards, Calum @ OK Vape

Posted 2 months ago

“some refills dont last long and why do i not get discount codes now pls, havent had any for last 3 orders ty”

Helpful Report

Posted 2 months ago

Hi Barbara, Thank you for taking the time to leave your review. Unfortunately, Kudos was discontinued in November 2024. However, we still offer several other benefits to our customers, such as free delivery on all orders over £20 and multipack discounts I'm sorry to hear that the refills do not seem to be lasting long. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Calum @ OK Vape

Posted 2 months ago

“I'm happy with the refills I buy but you advertise the batteries for £1.75 if you buy the refills and when I tried to purchase these together they are still coming up at £3.00?”

Helpful Report

Posted 2 months ago

Hi Amanda, Thank you for taking the time to leave us a review. To receive the £1.75 offer for our K1 battery, this must be added to the basket with the multibuy. You will need to be on the page with the refill you would like to purchase, select which multibuy size you are looking for, and then a pop up will appear offering you the battery at £1.75! Please note, it is one discounted battery per multibuy. If there is anything else I can help you with, please do get in touch. :) Kind regards, Ashley @ OK Vape

Posted 2 months ago

“Firstly, the telephone service is exemplary. The service is excellent and with Motive chargers no longer available, thank goodness for OK Vape!”

Helpful Report

Posted 3 months ago

Hi Suzanne, We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Ashley @ OK Vape

Posted 2 months ago

“there fine but i do find that some dont last as long as others which is quite annoying”

Helpful Report

Posted 3 months ago

Hi Barbara, Thank you for taking the time to leave us a review and for your feedback. I have sent you an email with some advice that will hopefully rectify the issue! Best Wishes, Ashley @ OK Vape

Posted 3 months ago

“Recently on the odd occasion a cartridge seems to not last as long (appx 1 in ten) based on years of my usage of these. I'm not sure whether it's normal or bad quality control. Seems to be happening more frequently in the last 12 months.”

Helpful Report

Posted 3 months ago

Hi Richard, Thank you for taking the time to leave your review. I'm sorry to hear that you have been disappointed in our refills recently. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 3 months ago

“Convenient and easy to order great product.”

Helpful Report

Posted 3 months ago

Hi Lawrence, We really appreciate your feedback and are very glad to hear that you've enjoyed our products. Please get in touch if there is anything we can be of help with. Best Wishes, Ashley @ OK Vape

Posted 3 months ago

“I enjoyed the ok vapes but I always do. I’m a bit disappointed though, as the tips don’t last nearly as long as they did when I first used them. Apart from that I’m satisfied as I mentioned”

Helpful Report

Posted 4 months ago

Hi Patricia, Thank you for taking the time to leave your review. I'm sorry to hear that you have been disappointed with our refills recently. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 3 months ago

“Always good service. Delivery swift & efficient.”

Helpful Report

Posted 4 months ago

Hi Barbara, Thank you very much for taking the time to leave us your honest feedback. We're pleased to hear that you found the ordering process straightforward and the delivery prompt. If you have any queries or need any assistance please don't hesitate to get in touch. Best Wishes, Ashley @ OK Vape

Posted 3 months ago

OK Vape is rated 4.8 based on 6,367 reviews