OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,646 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,646 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great people to deal with but I have one complaint the batteries are not lasting as long as they were when I first purchased them”

Helpful Report

Posted 3 days ago

Hi Janet, Many thanks for taking the time to leave us your review and we're glad to hear you're pleased with our service! We recommend to regularly clean our Cigalike batteries prior to charging. All you'll need is a dry paper towel/cloth. Twist it deep down into the thread of the battery and keep twisting it around to remove any debris & oils. Should you still experience issues, please contact us directly to discuss this further as we'll likely need to get the batteries back for testing. All the best, Calum @ OK Vape

Posted 3 days ago

“The service is always good but unfortunately the prices have increased.”

Helpful Report

Posted 5 days ago

Hi John, Thank you for taking the time to leave us your review and we're glad to hear you're enjoying our service! We appreciate that rising costs are affecting everyone and have done what we can to offer the best value. We have absorbed as much of our cost increases as possible without passing them all on to our customers. Our prices reflect the service and quality of products that we offer in comparison to other resellers. You'll always be covered with the best service from us and that's included in our costs. All the best, Calum @ OK Vape

Posted 5 days ago

“I would highly recommend these products. Pretty good all round, although quality and lifetime of batteries doesn't appear as good as it used to be, but that could just be me! However, when I have had any problems (which is rarely) they have been promptly and efficiently dealt with by very pleasant staff members.”

Helpful Report

Posted 1 month ago

Hi Sharon, Thank you for taking the time to leave us your review, we are delighted to hear that our team was able to quickly resolve your issues and that you are pleased with the outcome. We're also pleased to hear you're enjoying using our products. We hope we can help again soon! Please get in touch if I can be of any assistance. All the best, Calum @ OK Vape

Posted 1 month ago

“The staff are very friendly and efficient. I find it difficult to buy on line. It is not clear what to do. Tracking could be easier to follow, and delivery instructions, easier to give, but overall I find OK Vape a very good company.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave us a review, we really appreciate your feedback! I'm sorry to hear that you find it difficult to use our website to place an order. I have made a log of your feedback for the relevant team. Unfortunately, we do not have control over the tracking information, as this service is provided by an external delivery service. However please feel free to call us on 0333 41 41 455 and we can provide you with tracking update over the phone :). Kind regards, Ashley @ OK Vape

Posted 1 month ago

“Good fast service.”

Helpful Report

Posted 1 month ago

“Bought a few times now instead of motive 10. Taste taking a bit of getting used to as different from motive 10. Last few pack I thought had been sent wrong ones but it was the paper round the tips were all covering the part that connects to battery so ok. Prices all great. A couple of my batteries didn't last long. But can't complain. I find great alternative to stopping smoking 👍👍”

Helpful Report

Posted 1 month ago

Hi there, Many thanks for taking the time to leave us your review! We've recently launched our new 10 Motives Flavour range which was designed for 10 Motives brand customers in mind to match the flavour they're used to. It may be worth giving these a try, which can be purchased online in both Menthol and Tobacco! All the best, Calum @ OK Vape

Posted 1 month ago

“Good service and quick delivery”

Helpful Report

Posted 1 month ago

Hi Sarah, We are really pleased to hear you've been enjoying our service and delivery! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance. All the best, Calum @ OK Vape

Posted 1 month ago

“The website is clunky and l have had to phone in my orders. That said,.the staff were very helpful and pleasant to deal with.”

Helpful Report

Posted 1 month ago

Hi Saul, Thank you for your review, I am glad to hear that our team were able to assist you! I'm sorry that you have experienced issues when trying to place orders online. I will reach out and take further information from you so our team can look into this. Kind regards, Ashley @ OK Vape

Posted 1 month ago

“Had small problem with ordering in that I had to buy the refills as well as the chargers but apart from that pleased with the order and delivery”

Helpful Report

Posted 1 month ago

Hi Elizabeth, Thank you for taking the time to leave us a review! I am glad to hear that you were pleased with the delivery service and our products :). Unfortunately due to postal regulations, we are unable to send out batteries by themselves. Please accept our sincerest apologies for any inconvenience caused. Kind regards, Ashley @ OK Vape

Posted 1 month ago

“Great product (batteries), but a shame you can only buy 3 batteries at a time, and with each purchase you have to also buy refills some of us will never use. I just wanted to purchase 6 batteries, only.”

Helpful Report

Posted 2 months ago

Hi Rachel, Thank you for taking the time to leave us a review. Unfortunately, we are unable to send batteries by themselves due to postal regulations. Please accept our sincerest apologies for any inconvenience caused. Kind regards, Ashley @ OK Vape

Posted 2 months ago

“Quick service”

Helpful Report

Posted 2 months ago

Hi Carol, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact. Best Wishes, Ashley @ OK Vape

Posted 2 months ago

“Delivery was quick and product is what I ordered.”

Helpful Report

Posted 3 months ago

Hi Elizabeth, We are delighted to hear you have been enjoying our products and our delivery times! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance. All the best, Calum @ OK Vape

Posted 3 months ago

“Product are good quality. Was disappointed next day delivery didn’t come the next day. When contacting company said it’s only on orders before 2 pm . This should be written where you choose delivery as i paid £5 for next day delivery and didn’t get it .”

Helpful Report

Posted 3 months ago

Hi Michelle, Many thanks for leaving us a review and I'm glad to hear your enjoying our products and I'm sorry to hear you've been disappointed recently with delivery options. Our delivery estimates are displayed underneath each delivery option, as well as a link to more information regarding delivery information. Please see here for more details: https://okvape.co.uk/delivery/ All the best, Calum @ OK Vape

Posted 3 months ago

“Easy to order and prompt delivery.”

Helpful Report

Posted 3 months ago

Hi Mary, We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 3 months ago

“Menthol refills taste horrible”

Helpful Report

Posted 3 months ago

Hi Sylvia, Many thanks for taking the time to leave us your review. I'm really sorry to hear that our refills were not to your liking. It may be worth trying our 10 Motives Flavour Match range which may be better suited to you as an alternative product. All the best, Calum @ OK Vape.

Posted 3 months ago

“Good company to deal with. Good communication and website easy to use. Would recommend.”

Helpful Report

Posted 3 months ago

Hi Moira, It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you. All the best, Calum @ OK Vape

Posted 3 months ago

“Makes an excellent prop for theatrical productions that require smoking”

Helpful Report

Posted 4 months ago

Hi Ewan, Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance. Kind regards, Ashley @ OK Vape

Posted 4 months ago

“Straight forward ordering having used them before, just a pity they use Royal Mail who can be quite erratic in their delivery.”

Helpful Report

Posted 4 months ago

Hi Anthony, Thank you for leaving us your feedback. We do provide our customers with a couple of delivery services, including a DPD option. Should you wish to change the delivery service on your order, please select this upon checkout. All the best, Calum @ OK Vape

Posted 4 months ago

“My batteries came in good time, But l found them hanging in my letter box so they could easily have been stolen. Out of the five of the twelve l have used so far two have gone red, when l try to charge them with one of my old 10 motive chargers.”

Helpful Report

Posted 4 months ago

Hi Elaine, Thank you for taking the time to leave us your review. I'm sorry you've experienced an issue with delivery recently. We're reliant on couriers to deliver parcels on time and safely but occasionally they can let us down. We'll be in touch with you directly regarding the issue you've raised with your batteries. All the best, Calum @ OK Vape

Posted 4 months ago

“Pleased with the service thank you will shop again delivery very good”

Helpful Report

Posted 4 months ago

Hi Peter, We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know! Best Wishes, Ashley @ OK Vape

Posted 4 months ago

OK Vape is rated 4.8 based on 6,646 reviews