OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,714 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,714 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice I've paid for DPD next day and it's not arrived on time”

Helpful Report

Posted 1 day ago

Hi Hazel, Thank you for taking the time to leave us your review! We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down and we apologise for this. This issue was dealt with directly over the phone at the time, however if you encounter any issues in the future, please let us know. All the best, Calum @ OK Vape

Posted 7 hours ago

“Always happy with the service from ok vape prompt delivery no complaints at all”

Helpful Report

Posted 1 day ago

Hi Jayne, Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide. Please reach out to us if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 6 hours ago

“happy with my oder will be back than you”

Helpful Report

Posted 2 days ago

Hi Yvonne, Thank you very much for taking the time to leave us a review, we are delighted to hear about your positive experience of ordering with us. Please don't hesitate to get in touch if we can be of any assistance. All the best, Calum @ OK Vape

Posted 6 hours ago

“A good alternative to 10 Motives, sadly however there are only 4 in each pack instead of 5. Basically making the 4 more expensive.”

Helpful Report

Posted 2 days ago

Hi Jezz, Thank you for taking the time to leave us your review! We sell two separate ranges of our refills, which are different, but are both compatible with our batteries. We offer our Cigalike Refills which is our flavour profile and these are sold as 5 individual refills per pack. We also offer our 10 Motives Flavour range, which have been created alongside 10 Motives customers to match the flavour of the original 10 Motives brand as much as possible and these are sold as 4 individual refills per pack. We hope this helps and any issues, please reach out to us by either e-mailing info@okvape.co.uk or by calling us on 0333 4141 455 All the best, Calum @ OK Vape

Posted 2 days ago

“Excellent service always on time”

Helpful Report

Posted 2 days ago

Hi Robert, We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 6 hours ago

“Quick delivery no problems”

Helpful Report

Posted 2 days ago

Hi Susan, We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 6 hours ago

“The customer service at ok Vape is exceptional. They exchanged goods I'd ordered wrongly, twice, without hesitation and it WAS all my fault. It's everything you want from customer services really.”

Helpful Report

Posted 3 days ago

Hi Andrew, We are delighted to hear that you are happy with the service provided by our team. Thank you for leaving your lovely review and feedback. If you need any assistance or information about our products, please feel free to reach out. All the best, Calum @ OK Vape

Posted 6 hours ago

“Excellent service, very prompt on delivery.”

Helpful Report

Posted 3 days ago

Hi Lynda, We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we deal with you again soon! If you need any assistance please don’t hesitate to get in touch. All the best, Calum @ OK Vape

Posted 6 hours ago

“Order and delivery is ok. The refills don’t last as long know by about a third, it is noticeable”

Helpful Report

Posted 3 days ago

Hi Trevor, Thank you for taking the time to leave us a review, I'm sorry to hear this. I will get in touch via email to work together to resolve the issue. I am however glad to hear that you find the ordering process easy and the delivery prompt :). Kind regards, Ashley @ OK Vape

Posted 3 days ago

“All good Product arrived on time & very well packed. Thank you”

Helpful Report

Posted 3 days ago

Hi Julie, We are very happy to hear this, it is great to hear that you were satisfied with your purchase. Thank you for taking the time to leave us a review. If we can be of any assistance, please feel free to get in contact. All the best, Calum @ OK Vape

Posted 6 hours ago

“Brilliant service as always from ok vape.”

Helpful Report

Posted 4 days ago

Hi Brenda, Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide. Please reach out to us if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 6 hours ago

“Very polite lady answered my call. I always buy my batteries from you. Not so keen on the cartomizers so I’m still using ten motives. Otherwise good feedback.”

Helpful Report

Posted 4 days ago

Hi Caroline, Many thanks for taking the time to leave us your review! We're glad to hear that you've had consistent positive experiences with us. It's worth us mentioning that we've recently introduced a new range of refills, which is our 10 Motives Flavour Match range. This was created alongside 10 Motives customers to match the original flavour of the 10 Motives brand refills as much as possible. Please see the full range here for more information: https://okvape.co.uk/10-motives-flavour-match-refills/ All the best, Calum @ OK Vape

Posted 6 hours ago

“Very polite lady answered my call. I always buy my batteries from you. Not so keen on the cartomizers so I’m still using ten motives. Otherwise good feedback.”

Helpful Report

Posted 4 days ago

Posted 6 hours ago

“Always reliable good price and quick delivery. Happy with it all”

Helpful Report

Posted 4 days ago

Hi Linda, We are thrilled to hear that you continue to be satisfied with our products, pricing, and delivery speed. Thank you for taking the time to leave us a review. Please don't hesitate to get in touch if we can be of any assistance. All the best, Calum @ OK Vape

Posted 7 hours ago

“Quick delivery and helpful”

Helpful Report

Posted 5 days ago

Hi Doreen, We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 7 hours ago

“Great service.”

Helpful Report

Posted 5 days ago

Hi Pamela, We are pleased to hear you've been enjoying our service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance. All the best, Calum @ OK Vape

Posted 7 hours ago

“Very happy with the service, and very polite people when I phone my order in. Thank you .”

Helpful Report

Posted 6 days ago

Hi Jeannine, We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we deal with you again soon! If you need any assistance please don’t hesitate to get in touch. All the best, Calum @ OK Vape

Posted 7 hours ago

“Great products and always a speedy delivery”

Helpful Report

Posted 6 days ago

Hi Peter, We're very glad to hear that you're enjoying our products and delivery is prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 7 hours ago

“The vape is loud and produces too much smoke for small tokes. Also pops very loudly with every toke.”

Helpful Report

Posted 6 days ago

Hi Eduardo, Thank you for taking the time to leave us a review, I'm sorry to hear that you have had a few issues with your new device. To get less vapour, it may be worth trying a different strength coil such as the 1.2 ohm as this produces less vapour. We hope this resolves the issue for you! Please do not hesitate to get in touch if we can assist you further :). Kind regards, Ashley @ OK Vape

Posted 4 days ago

“Excellent service as per usual”

Helpful Report

Posted 1 week ago

Hi Sarah, Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide. Please reach out to us if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 1 week ago

OK Vape is rated 4.8 based on 6,714 reviews