OK Vape Reviews

4.83 Rating 2,054 Reviews
96% of reviewers recommend OK Vape

About OK Vape: OK Vape are a UK based online vape store stocking a range of vape kits from carefully selected brands such as SMOK, Innokin & Aspire, alongside their bestselling OK Cigalike Kits and refills and a wide range of quality, UK-made e-liquids, as seen in Asda, Sainsburys and BP (M&S) Stores.
OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, we offer the lowest prices online on branded kits with FREE delivery via 1st class post on ALL ORDERS! Read some of our glowing customer reviews then click the 'Go To Store' link to shop online today.

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0870 609 3379


Unit 6 The Threshing Barn,

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.89 out of 5
"Excellent service very helpful customer services team A*"
Posted 2 days ago
Visit Website
"Very good service"
Posted 2 days ago
"Good company very happy"
Posted 3 days ago
"Always shop with Ok Vape"
Posted 4 days ago
"Excellent service, I will keep using. Thank you."
Posted 5 days ago
"Always very helpful and prompt.Thankyou.🌞"
Posted 6 days ago
"Quick delivery with no issues."
Posted 6 days ago
"Fantastic customer service. Brilliant delivery!"
Posted 6 days ago
"always happy with the service - very quick delivery - excellent"
Posted 6 days ago
"Website easy to navigate, prices more than reasonable and delivery first class. Won't go anywhere else."
Posted 1 week ago
"I don't know if you read all these reviews but i have enjoyed your product for years. Now i find you are changing the loyalty points system,As i buy my refills 9mths/1yr in advance it is going to cost me more for my refills.also i will lose over 400 loyalty points which i have already earned.Needless to say I am not very happy with this change"
Posted 1 week ago
Hi Chris,

I am really sorry that you are not happy with the changes we are making, I have looked into it and I can tell you that any points you have earned prior to the changes wont expire. This means that the 400 points you have collected so far will not have an expiry date on and can be used whenever. I will contact you via email to discuss this further.

Kind regards,

Ok Vape team
Posted 6 days ago
"I’m very satisfied with your product."
Posted 1 week ago
"Brilliant, hassle free and fast delivery."
Posted 1 week ago
"I’ve been ordering ecigs from ok for a few years now, and have never been disappointed with either the service or the product. Wouldn’t dream of going elsewhere."
Posted 1 week ago
"Very good delivery (next day) Product reasonably price and good quality."
Posted 1 week ago
"Brilliant service all round"
Posted 1 week ago
"Excellent value and excellent delivery times"
Posted 1 week ago
"Very fast service & delivery"
Posted 1 week ago
"I found some of my my last batch of extra high ecig refills had a tendency to run out quicker than normal! Therefore using more!! Even though I was using them the same amount of time I usually do. I believe they were faulty!!! Also the price has risen from £4.50 (when on special) to £6 per pack!!! Even with 10% or 15% off on promotion, no where near £4.50. That’s a £1.50 rise!!! Speedy delivery and well packaged."
Posted 1 week ago
Hi Linda,

I am sorry to hear that your last batch of refills were not up to our usual standard, I will contact you shortly via email to address and resolve this issue.

Kind regards,

Ok Vape
Posted 1 week ago
"The website is not intuitive at all. Product is good. The website has changed but they are not there yet. Re-order is a complete no no. It is like putting "please turn over on both sides of a match box."
Posted 1 week ago
Hi James,

Thank you so much for your feedback. We're really sorry to hear that you're not happy with some aspects of our website. We are always looking to improve our service and feedback of any kind is important to us. We would certainly like to dig a bit deeper so that we can try to resolve these issues so will contact you by email to discuss further.

Kind Regards,

Posted 5 days ago
OK Vape is rated 4.83 based on 2,054 reviews