Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,987 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were extremely friendly and helpful - I am a Customer Service Manager and was impressed with both team members I dealt with.”

Helpful Report

Posted 6 years ago

“I made my booking by telephone and spoke to Kirsty who could not have been more helpful or efficient.”

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Posted 6 years ago

“Consistently good value quality hotel deals”

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Posted 6 years ago

“Had to postpone hotel booking because of operation, Off Peak allowed me to re-book BUT CHARGED ME AN EXTRA £100.”

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Posted 6 years ago

Dear Mr Stewart, Thank you for your review of Offpeakluxury. I have looked at the booking notes as we do not charge customers £100 in order to change the date of a reservation. I can see that we postponed your stay on the first occasion free of charge; on the second occasion, as we were within 7 days of arrival there was a charge of £17.50. I'm pleased to see that we were able to assist with changing your dates twice in order to fit in with both the surprise from your family and latterly your operation. I do hope that you are now fully recovered. With warmest wishes, Assistant Reservations Manager

Posted 6 years ago

“It gave us exactly what we wanted”

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Posted 6 years ago

“Nothing was too much trouble. They provided several options to ensure our specific requirements were met.”

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Posted 6 years ago

“The customer service was fantastic. Polite, professional and any Queries were dealt with either straightaway or a call back within minutes. Couldn't fault their service at all, and I spoke to numerous advisors. They were all so helpful, have used this company many times and always recommend to friends and family.”

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Posted 6 years ago

“Without doubt the best offer and best facilities I have ever booked....and we do a lot of overnight spa stays.”

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Posted 6 years ago

“Friendly efficient service offering great deals on luxury hotels. Easy to use website.”

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Posted 6 years ago

“Web-site was easy to use and staff followed up promptly and courteously with confirmation and actions.”

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Posted 6 years ago

“I changed my hotel booking and offpeakluxury handled it efficiently.”

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Posted 6 years ago

“Very friendly and helpful”

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Posted 6 years ago

“Suitable hotels listed for a specific purpose”

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Posted 6 years ago

“We were looking for a special break and we feel it has brrn satisfied.”

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Posted 6 years ago

“Quick no fuss , you know what you get for your money”

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Posted 6 years ago

“Very helpful in explaining about the hotel and offer I had enquired about. Such an easy transaction Thank you”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Very helpful assistance from the office making it easy to complete our bookinh”

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Posted 6 years ago

“Easy to use website with great price on combined hotel and evening meal included.”

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Posted 6 years ago

“Very pleasant and helpful person took my booking.”

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Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 5,987 reviews