Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.76

4.8 Rating 6,183 Reviews

97 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,183 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gone into liquidation but still took my money”

Helpful Report

Posted 1 month ago

“So very disappointed. Gifted for my 60th a weekend spa at The Greenway hotel in May this year. Despite numerous attempts I am informed that they are trying to get a new contract with the hotel completed soon as possible. Fast forward weeks of waiting I decided to stay at Retreat at Elcot Park. Received another email to explain they too were not accepting bookings. So, on the 28th September I emailed Paula to express my dissatisfaction and ask about The Mallory Court Hotel & Spa. Despite 3 further emails I have been ghosted. I am pretty confident that this hotel ALSO doesn't actually have an active listing on their website. Communications has been dreadful and i'm hoping this honest and accurate review will prompt a booking at one of my desired hotels (not a second rate listing they wish to push) or a refund to my friends cc OR, I shall have to seek legal advice from Citizens advice. AVOID AT ALL COSTS.”

Helpful Report

Posted 1 month ago

“We booked Atholl palace through this company. for the company to email us stating that they were ceasing trading and going into liquidation and that they can no longer honour our booking that we paid in full for or give us a refund. However, this company is still taking bookings so to anyone who is thinking of using this company please stay away.”

Helpful Report

Posted 1 month ago

“My booking has just been cancelled because apparently you have gone bankrupt and in to receivership ... if this is the case why are you still today emailing me offers and bookings !!!! something stinks about this .. also what is happening about my £389 voucher that you owe me ?????”

Helpful Report

Posted 1 month ago

“I had a voucher present for first night.I tacked on an extra night and I thought I was getting a luxury Hotel.The charge of £197.00 None of the Hotel tariffs were anywhere near that. It was excessive and not what you would call Luxury . There would have been an Industry discount from the Hotel which was not passed on to me.It was ok but not what I call Luxury. I felt ripped off and contacted Customer Service who fobbed me off and did not want to know. I won’t be using them again and will make Frank.”

Helpful Report

Posted 1 month ago

“Don't do it - they have gone bust. YOU WILL LOSE YOUR MONEY!”

Helpful Report

Posted 1 month ago

“I received a email Friday evening to inform me that my reservation for the following Monday and Tuesday had been cancelled by country hotel breaks due to operational issues. I’m totally furious as we had booked time off work so had to accept a 1 night stay in a different hotel and area for the same price we had for our 2 night stay”

Helpful Report

Posted 7 months ago

Hello, We are very sorry for the frustration and inconvenience caused by the cancellation of your reservation at such short notice. We fully appreciate how disappointing this must have been, particularly as you had already arranged time off work and were looking forward to your stay. We sincerely regret the impact this had on your plans. At the time of cancellation, you were offered a full refund, which would have been processed back to your original payment method. We always aim to ensure customers are not left out of pocket in situations like this. We completely understand your decision to make alternative arrangements, although we are sorry that this did not match the 2 night stay as it was a different standard of hotel. Once again, please accept our sincere apologies for the disruption caused. Kind regards Offpeakluxury

Posted 7 months ago

“I was brought a voucher as a present intend on booking the Bodmin hotel which is advertised. However I was unable to do so and contacted the company who confirmed the hotel was on their website but unable to be booked (they were unsure whether it would be remaining with them). I was told I was not entitled to any refund but could extend the voucher at further cost!!!! I would alert anyone intending to use this company as they have misrepresented what is actually available on their website to book.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback and we are sorry to hear you were disappointed with your experience. We would like to clarify that the Bodmin Hotel has recently been under review with our accommodation team which temporarily affected its availability for booking. This wasn’t a case of misrepresentation as the hotel does remain one of our listed partners, but bookings can only be made once the hotel confirms availability on their side. Our team offered to extend your voucher to ensure you didn’t lose any value or opportunity to book, and we always aim to be as flexible as possible when a hotel is temporarily unavailable. We completely understand that this may not have been the outcome you were hoping for and we are genuinely sorry for any inconvenience caused. If you would like us to take another look at your booking, please get in touch with our sales team and we will be happy to help. Best wishes Offpeakluxury

Posted 1 year ago

“What a disappointment, 25.00 as a welcome voucher ! Small print spending 250.00 or above, not clear. On arrival the classic room was nothing like the one pictured, two pillows for two people no bed throw or cushion an outlook of dead foliage and garden rubbish plus car park! Luckily the hotel supported an upgrade immediately. The day before travelling Secret escapes had a better deal. The hotel is very travel lodge and I will not book with you again”

Helpful Report

Posted 1 year ago

“This review is not on your website but the Skipton Hotel we booked through you in a so called executive double room. This hotel is very tired and please read my Tripadvisor review for more details as we were very dissatisfied and disappointed in the standard and price paid. This room was terrible and as per the photo's and service provided was not value for money. We booked a two night Groupon deal the two days prior which was much the same. Blown windows all over the hotel not that clean you had to ask reception for a bath mat how bizarre the list goes on. Now while you think I am a " Victor Meldrew" lol please read my reviews on Tripadvisor under Bobster777 and you will see I give 5star reviews when deserved. You may want to think of removing this Skipton hotel off your break deals as we deffo wouldn't recommend👎”

Helpful Report

Posted 1 year ago

“Not very impressed that my hotel booking is now in the summer sale… A day after my booking, now 15% cheaper and to cancel my original booking and rebook would cost me 25% to cancel the original booking! Very poor….”

Helpful Report

Posted 1 year ago

Hello Susan, Thank you for your feedback. We completely understand your frustration when seeing a price drop shortly after making your booking. While pricing can fluctuate due to seasonal promotions or demand, we appreciate how this feels unfair. Please feel free to reach out to our customer service team as we may be able to offer a voucher for the difference which can be used towards a future stay. We ask that this is done before the expiry date of the promotion which is 4th June 2025. We truly value your business and hope to improve your experience moving forward. Best wishes Offpeakluxury

Posted 1 year ago

“After paying for my overnight stay over the telephone. I only received an email thanking me for subscribing to off peakluxury not any details whatsoever of what & where I booked & the acknowledgment of payment. I have not experienced this lack of details ever before. Fortunately I have the ref booking number only.”

Helpful Report

Posted 2 years ago

“Misleading and unhelpful. I booked a stay at Rutland Hall Hotel which looked lovely - nice location, lovely rooms, lovely pool, gorgeous spa. I researched it at the start of July and finally booked in August. The price did not change but they slipped in an extra little link stating that the pool and spa would not be available for the period of my stay. We were so disappointed when we arrived to find the pool filled with concrete bags and the spa shut. I notified OffPeakLuxury but they refused any responsibility and pointed to their little inclusion on the description. I pointed out that the price had not changed and my booking confirmation email clearly stated that I could book spa appointments. It was hugely misleading. Victoria - the assistant reservation manager - point blank refused to take any responsibility and stated that it was my own fault for not reading the small print. Disgusted and very disappointed. It ruined the weekend. I would never recommend booking with OffPeak ever again.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your review. We are disappointed to receive a 1 star review. When we received your email, whilst you were at the hotel, we replied to advise that we have an announcement on the website advising customers that the swimming pool is closed and also that the hotel is not offering any treatments until further notice, which was on there prior to you making your booking. We are sorry to hear if your stay was inconvenienced at all due to this, but we always add announcements such as this on the homepage of a hotel so that it can be easily seen prior to anyone making a booking. Kind regards, Off Peak Luxury

Posted 2 years ago

“I will never use again. The customer service team are all extremely passive aggressive which can only mean that they deal with many complaints! Had to postpone due to my friend having cancer and they were very cold about it - clearly did not believe me. Horrible people”

Helpful Report

Posted 2 years ago

“Nul points so far because the hotel never answers the phone or bothers to return phone messages - hopefully the actual visit will be better!”

Helpful Report

Posted 2 years ago

“Very unsatisfactory were overcharged for a room that was a very small room with an even smaller bathroom only room for one person, when we had booked and been charged for a deluxe double room at the Devonshire Arms Hotel also very high service charge and when we complained to Offpeak Luxury no satisfactory response”

Helpful Report

Posted 2 years ago

Dear Customer We understand that the day before you were due to arrive at the hotel, you called to advise that you required a twin room, as you had booked. We listened to your call from your original booking in 2023, in which no mention was made of a requirement for a twin. You had called the hotel prior to calling us, asking for a twin, but were advised by the hotel that this was a downgraded room, which nevertheless you were happy to accept. I am sorry that you considered our response unsatisfactory, but in the circumstances we were unable to offer a refund. Kind Regards Offpeakluxury

Posted 2 years ago

“The company was recommended to me but sadly we hit a problem and the customer service was poor. We also discovered the same hotel was available directly from the hotel itself for £100 cheaper. When I queried the price match I was told that price was not available to the public because I had to enter a promo code which was out on the hotel’s website itself! They also stated the room basis wasn’t the same because it wasn’t refundable however the room for 2 adults, 2 nights, breakfast and one evening meal was the same. I sent screen shots of the price, even a video and they claimed they called the central reservation team who informed them the price was not available therefore it was incorrect. Clearly the price direct from the hotels website was wrong!!! They would not price match so be very careful before booking with this company. Very very disappointing.”

Helpful Report

Posted 2 years ago

Dear Joanne, It's disappointing to receive a one star review. We looked into your price match request thoroughly and I'm afraid you did not qualify. The offer that you presented to us is a discounted rate for Accor members. Our price match terms are very clear about when you can and cannot claim. When can't I claim?: - If the alternative rate / package is on less favourable booking terms, for example non-refundable or no date changes allowed. - If the rate / package is not available to everyone, i.e. using loyalty programmes, vouchers, or corporate / group rates. - If the alternative rate / package is no longer available when we check We did contact the central reservations team for Bowden Hall and they confirmed that the cheapest offer available on a public rate not member's was £294.02 and this was based on room only and non refundable. Therefore, the package and price paid through us is much better value. You receive half a bottle of champagne, dinner on one night, breakfast daily and a noon checkout for a total price of £242 for a two nights stay with more flexible cancellation and amendment terms. If you need any further assistance with your reservation do contact our reservations team. Kind regards Off Peak Luxury

Posted 2 years ago

“My partner Realised he had made a mistake on booking within 1 hour of booking, they would only amend at a fee of £35, or cancel for £35. They were also charging £50 more than any other site, when i did some research. So I cancelled and it was cheaper even with the £35 charge DO NOT TRUST”

Helpful Report

Posted 3 years ago

We are disappointed that you left a 1 star review. Our cancellation terms are made very clear at the time of booking, and were accepted when you completed your booking online. To avoid paying a cancellation charge, we have offered to issue a voucher for the full amount which is valid for 12 months from the date of cancellation. This can be used towards another package or hotel if preferred. You can also amend your dates free of charge. Regarding our package prices, we do offer a price match guarantee. We are confident that our packages will regularly offer the best value around. However, if you find you could have booked the same package on the same terms elsewhere for less, we'll not only refund the difference but also give you a £25 credit towards a future booking. We do believe that our cancellation terms are very flexible. Kind Regards Offpeakluxury

Posted 3 years ago

“Missed a holiday thru COVID in 2020 and received a voucher but didn’t realise that it had an expiry date so despite 2 emails I lost over 800 pounds. Don’t do business with this group they will rip you of !!”

Helpful Report

Posted 3 years ago

Dear Customer It is very disappointing to receive your review. You emailed us in September, this year, 2022 off the back of our email we sent to you in June 2020, which had the voucher attached. You have mentioned in your review that you didn’t realise that it had an expiry date, the email we sent you in June 2020 and the one you emailed us on in September this year 2022 stated that it expires on 31/12/2021. It is the responsibility of the customer to note the date of expiry. Therefore, we have honoured our obligations and also gone over above what was required due to the pandemic by extending vouchers for the length of time we did. Kind regards Country Hotel Breaks

Posted 3 years ago

“The offer on the website did not match the offer at the hotel. The restaurant has been closed in the evening for over three years and off peak luxury were informed of this several times.”

Helpful Report

Posted 4 years ago

Dear Mr Foster Further to your review at Priest House, it is disappointing to see you have left us 1 star. Your package included a 3-course dinner for two in the Millstream brasserie. I have called the hotel to check regarding your comments and they have confirmed that this is where you did indeed eat, therefore, the package does advertise exactly what is on offer. Kind regards, Offpeakluxury

Posted 4 years ago

Offpeakluxury.com is rated 4.8 based on 6,183 reviews