Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,850 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really too premature to write a review, but the review request has landed already. Only yesterday, I booked a stay away in the middle of August - so still 10 weeks or so away from now - and today I have received a request to leave a review. All I can say is the hotel looks lovely on the website and the booking was simple to place. We have stayed via OPL in the past and everything went well so we hope for the same again. I also note that the questions in the review template are absurd and really relate to a physical product rather than an activity. Anyway, given that really not much has been done so far in relation to this booking, I cannot give OPL a higher than 3-star rating, even if the end experience turns out to be 5-star. What an odd system to request premature reviews and drive the rating down!”

Helpful Report

Posted 1 week ago

“Dates very limited to book”

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Posted 2 months ago

“All very good but have changed their policy. I understand cancelling at last minute but if you are genuinely ill you cannot change the date of stay! And lose your money!!”

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Posted 3 months ago

Hi Gillian, Some of our packages do state that they're non-refundable and non-amendable, however we do always approach the hotel to ask for alternative dates where we can in these emergency instances. Further to this, if a customer needs to cancel within our cancellation period, they'll either incur a 25% cancellation charge or can choose to be sent a voucher for the full price of their break which can be used within 12 months - if you were poorly or did need to cancel in the event of an emergency, we'll always try to find a way for you to reschedule your break with us. Hope this helps! Hannah

Posted 3 months ago

“I rang up to book a break, everything went smoothly, but I didn't receive an email confirmation. Spoke to a nice lady the next day about this, and she said the person I'd made the booking with had forgotten to send the confirmation email. That was the only 'fly in the ointment' of my otherwise straight forward booking experience.”

Helpful Report

Posted 4 months ago

“Difficult to book as can’t choose a specific town you have to go through the regions. I kept getting booted out and start again. You need an updated website in my opinion.”

Helpful Report

Posted 8 months ago

Dear Customer Thanks for your review. You can view - and search by town name - all the hotels on a map of Britain, which could help you find the area you need. We are however working on some updates to the website, which should give you the functionality you're looking for. Thanks for your review, and we hope you'll give us another chance. Thanks again. Offpeakluxury

Posted 8 months ago

“Good value .”

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Posted 8 months ago

“Could not book by phone. Managed on line but alternative method of payment ( only PayPal)”

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Posted 8 months ago

“The booking process (done on telephone as internet was flaky) was very efficiently handled by Victoria )I think that was her name, otherwise apologies!)”

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Posted 9 months ago

“A few issues with this hotel room not worth the money I paid. The room and toilet very small. Plus got charged £70 for a bottle of Lanson champagne where you can buy in supermarket for £30. The food deal is an absolute con pay £70 up front if you don’t spend all the £70 it’s tough that’s the deal. Plus the two rooms next to us were still banging doors, shouting to each other over the balcony’s till 3.20am not much sleep.”

Helpful Report

Posted 10 months ago

Dear Mr Short Firstly, I am sorry that you thought the hotel room was not worth the money you paid, but I do think it's unfair to label the deal a 'con' . Hotel prices for alcohol are of course very different from supermarket prices, and the per-room dining allowance of £70 is generally covered by a two or three course meal in the restaurant. Again, we apologise that you had a disturbed night's sleep. If you had brought your complaints to our attention earlier, we would have taken your issues up with the hotel. Kind Regards Offpeakluxury

Posted 10 months ago

“The online website did not work for my preferred hotel. I had to telephone”

Helpful Report

Posted 1 year ago

Thank you for your review, although we are sorry to hear that you didn’t find the website easy to use. We have received lots of positive comments about the ease with which people are able to make their reservations, and should any questions arise we are on hand every day by phone, chat and email in order to assist. We welcome feedback and have taken your comments on board as we are continually looking to refine and improve our site, and your feedback is very useful in helping us understand our customers’ requirements. We are pleased to see you called and spoke to one of our Reservation Agents who processed the booking for you over the phone. We wish you a pleasant stay. Off Peak Luxury

Posted 1 year ago

“We had a two night stay at a "luxury 4* spa hotel" .....but the "offer" we went for was very misleading and we felt disappointed and a little "cheated". The "inclusive 3 course dinner" was far from inclusive with only 3 of the starters and main courses being included, and even then you had to pay an extra £6 for a small bowl of vegetables and £6.50 for a small bowl of potatoes. The "nibbles" were £5 or £6 and a bottle of water was £5.50. There were many positives and also several negatives but an email to the hotel following our stay was not replied to.”

Helpful Report

Posted 1 year ago

Thank you for your review. We have looked into this and can see from the menu there are 6 options for starter, main and dessert, with only one option per course with a supplement added, therefore, 5 options for each course without a supplement is an adequate amount of choices to choose from on a menu. We do also advise on the package description that supplements may apply to some dishes. We are sorry you felt this was not adequate and have passed this onto the hotel and advised them that you have emailed them directly. Kind regards, Off Peak Luxury

Posted 1 year ago

“Booked two meals through the website but these were booked at a completely different restaurant. Also local information was not for the area we were staying.”

Helpful Report

Posted 1 year ago

“Was quite concerned it took over 2 days for me to get confirmation of my booking, also it was after I contacted them not them contacting me. After my issue was flagged the service was very good.”

Helpful Report

Posted 1 year ago

Dear Customer We can only apologise for the length of time to confirm your booking. As you had specific room requests regarding accessibility requirements, we need to ensure that these room requests have been allocated by the hotels, which, on occasion, can take some time. We do follow up all room requirements with the hotel to ensure our customers are allocated a suitable room. We are pleased to hear that the service you received was very good once you contacted us. Do have a lovely stay. Kind Regards Offpeakluxury

Posted 1 year ago

“Still waiting for confirmation”

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Posted 1 year ago

“I was disappointed to learn, when looking up the hotel's telephone number, that I could have saved £59, if I had booked directly with the hotel, which is hardly the advertised 'up to 30% off'”

Helpful Report

Posted 1 year ago

Thank you for your review. We have looked into this and on the hotel's direct website, they have an offer that includes £35 per person towards dinner, bed and breakfast, a bottle of prosecco in your room on arrival, and 20% off all pre-booked spa treatments. Our package is the same, but you also receive a cream tea for two on arrival and late check out, as well as 30% discount on pre-booked spa treatments and retail products. The difference is £20 between the two packages, and if you add on the cream tea x 2 at £7.99 per person and the late check out, for which the hotel charges £25 directly, this would take you over the rate you paid through Off Peak Luxury by £21, therefore we are better value for what is included in our package. Also, the discount is up to 30% as the rates offered by the hotel can vary depending on availability. We hope you enjoy your stay. Kind regards, Off Peak Luxury

Posted 1 year ago

“Booking process is easy to follow. Only problem I have is not receiving the confirmation email but I am receiving the marketing material fine. I did however receive a txt that confirmed booking reference number.”

Helpful Report

Posted 1 year ago

Dear Mr Burton Thank you for your review. I suspect your email confirmation is in your spam or junk folder, as it was sent at the same time as your SMS message was sent. Please rest assured that your booking is confirmed, and the reservations team will send you a further confirmation email shortly. Kind Regards Offpeakluxury

Posted 1 year ago

“I booked a break on Monday.I was told this would be confirmed by email.This has not happened. The hotel is the Kentisbury Grange.in Barnstable My name is Anthony Seddon.My tel no is 01636814104. Please action. Regards”

Helpful Report

Posted 1 year ago

Thank you for your 3 star review. It is very disappointing to see your comments, as the booking was taken by one of our Reservations Agents who sent the booking to the hotel on the day you booked it at 3.54pm and it was confirmed by the hotel at 4.18pm the same day. Confirmation was sent to your email. Perhaps it found its way into your junk or spam folder, which can happen and is out of our control. I shall resend another one to you. Kind regards, Off Peak Luxury

Posted 1 year ago

“We made a last minute booking & although we eventually got everything we were promised, the hotel didn't seem to have received any information about our offer. We were asked to pay the £164 at reception on arrival despite having paid online, we had to ask at reception for the prosecco & chocolate which were not in the room, the restaurant were unaware of our dinner reservation, we had to ask for the cost of our meal to be removed from the bill.”

Helpful Report

Posted 2 years ago

“The response to email queries were good but upon making the final booking I had to speak to a couple of members of your team by telephone. Unfortunately there were some issues with the transaction and I did not appreciate the response that I received from one of the staff. She was abrupt and unhelpful, responding to a request I made with a tone that wasn’t very courteous. All In all I think I could have made the same booking with the hotel direct and avoided the booking fee. Which considering the final element of the service I’m not sure it was worth it. I would think twice about using your services again.”

Helpful Report

Posted 2 years ago

Dear Customer Obviously we are disappointed to receive a 3 star review, and we're sorry the process failed to match your expectations on this occasion. However, having listened to the call, we do not feel the agent was being unhelpful, but was rather trying to be factual in her response and following correct procedure. There are security procedures that must be carried out when card payments are taken. Unfortunately, as your original method of payment did not match the address provided my colleague was unable to process this transaction. The second card provided matched the address and your booking was completed. All costs are shown upfront including our booking service fee. There is no obligation to book with us, and we also offer a Price Match guarantee should you find the same offer cheaper elsewhere (terms and conditions apply). We hope you have an enjoyable stay with the Devonshire Arms hotel. Kind Regards Offpeakluxury

Posted 2 years ago

“Marketing failure .Lions Quay stay in a ' superior room was disappointing. Very small room, unclean tiles in the shower which was also very small , door required replacing rotten at the base The spa poor, some rooms out of use .All soaped up ,then water went off .Advised to wear robe and walk back to hotel room to shower as the water supply there was on the mains .”

Helpful Report

Posted 2 years ago

Offpeakluxury.com is rated 4.8 based on 5,850 reviews