Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,112 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

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4.8

Based on 6,112 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We arrived at hotel to be told that we couldn’t be checked in & they would get the manager. We didn’t wait long but the manager said they were having trouble with your company) and you owed them a lot of money. However our stay had been paid for so we got checked in. The extras you detailed were not in our room ( wine and muffins) & I had to go back to reception to ask for them. Also when we went to check out the advertised discount on drinks had not been added & again I had to ask for this. The whole experience made us feel rather uncomfortable. The hotel was advertised as 4 star and I can see that in the past it was but it is now rather shabby”

Helpful Report

Posted 1 month ago

Dear Pauline, Thank you for your feedback. We are sorry to hear that your experience fell short of expectations. We would like to reassure you that there were no payment issues with your reservation and we regret any confusion caused by the comments made during your check-in. We understand how this may have made you feel uncomfortable. We also apologise that the extras included in your package and the advertised drinks discount were not provided automatically and had to be requested. This is not the level of service we aim to deliver. Your comments regarding the condition of the hotel have been noted and will be shared with the management team. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to restore your confidence in the future. Kind regards Offpeakluxury

Posted 1 month ago

“I was redirected from cotswold hotels site, so difficult to assess”

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Posted 4 months ago

“Tried booking online and would not accept my bank details. Had to phone to book which was accepted. Second time this has happened”

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Posted 4 months ago

Dear Helen, Thank you for your feedback. We’re sorry to hear you’ve had trouble booking online, especially as this isn’t the first time. That’s understandably frustrating. We’re glad we were able to get your booking sorted over the phone, but the online system should absolutely be working smoothly. We’ll raise this with our technical team to investigate what might be causing the issue with bank details not being accepted. If you’re happy to, please feel free to contact us directly with a bit more detail, such as the device or browser you were using, as that can really help us pinpoint the problem more quickly. We really appreciate you bringing this to our attention and hope your next booking experience is much easier. Kind regards Offpeakluxury

Posted 4 months ago

“Good communication overall through e mail, although explaining the switching of the voucher to monetary wasn’t clearly explained, especially when same code is used, also not explained what happens to your change. £225 for hotel, £250 voucher value!”

Helpful Report

Posted 6 months ago

Hello Alison, Thank you for taking the time to share your feedback. I’m really pleased to hear you found our email communication helpful, but I’m sorry that the process for switching your voucher to a monetary value wasn’t explained as clearly as it should have been. To clarify, when a voucher is converted to a monetary value, the same code is retained for use at checkout, and any remaining balance is kept on the voucher for future use within its validity period. I appreciate that this wasn’t made obvious during your booking, and we’re currently looking into how this can be made much clearer for our customers. Thank you again for your feedback, it genuinely helps us improve the product and experience we offer. Kind regards Offpeakluxury

Posted 6 months ago

“We have had a bad experience with the hotel we originally booked as we were notified some time after booking that the hotel was closed on our chosen date, then, having changed our date, the hotel said it could not honour our booking - with just a week to our visit. Toni at Offpeakluxury has been helpful in sorting out our transfer to a new booking, but overall not a good experience.”

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Posted 7 months ago

“I tried to book 2 rooms which the website allowed but as it went to the next page your website changed it to 2 doubles. I reset and tried it again, the same thing happened again. I just hope the hotel can accommodate us”

Helpful Report

Posted 7 months ago

Hello Mr Higton, Thank you for letting us know about this. I’m really sorry for the frustration caused while trying to make your reservation. What you’ve described isn’t the experience we want our customers to have. Looking at your booking, the package you have booked is for a Club Double which is why the website has changed the room type to a double. However it would appear that some of these rooms can twin which I think is what you initially requested. I will arrange for our customer support team to look into this and get in touch with you as we want to ensure that the correct room type is allocated. Thank you again for bringing this to our attention and we hope you have a wonderful visit. Kind regards Offpeakluxury

Posted 7 months ago

“Really too premature to write a review, but the review request has landed already. Only yesterday, I booked a stay away in the middle of August - so still 10 weeks or so away from now - and today I have received a request to leave a review. All I can say is the hotel looks lovely on the website and the booking was simple to place. We have stayed via OPL in the past and everything went well so we hope for the same again. I also note that the questions in the review template are absurd and really relate to a physical product rather than an activity. Anyway, given that really not much has been done so far in relation to this booking, I cannot give OPL a higher than 3-star rating, even if the end experience turns out to be 5-star. What an odd system to request premature reviews and drive the rating down!”

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Posted 1 year ago

“Dates very limited to book”

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Posted 1 year ago

“All very good but have changed their policy. I understand cancelling at last minute but if you are genuinely ill you cannot change the date of stay! And lose your money!!”

Helpful Report

Posted 1 year ago

Hi Gillian, Some of our packages do state that they're non-refundable and non-amendable, however we do always approach the hotel to ask for alternative dates where we can in these emergency instances. Further to this, if a customer needs to cancel within our cancellation period, they'll either incur a 25% cancellation charge or can choose to be sent a voucher for the full price of their break which can be used within 12 months - if you were poorly or did need to cancel in the event of an emergency, we'll always try to find a way for you to reschedule your break with us. Hope this helps! Hannah

Posted 1 year ago

“I rang up to book a break, everything went smoothly, but I didn't receive an email confirmation. Spoke to a nice lady the next day about this, and she said the person I'd made the booking with had forgotten to send the confirmation email. That was the only 'fly in the ointment' of my otherwise straight forward booking experience.”

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Posted 1 year ago

“Difficult to book as can’t choose a specific town you have to go through the regions. I kept getting booted out and start again. You need an updated website in my opinion.”

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Posted 1 year ago

Dear Customer Thanks for your review. You can view - and search by town name - all the hotels on a map of Britain, which could help you find the area you need. We are however working on some updates to the website, which should give you the functionality you're looking for. Thanks for your review, and we hope you'll give us another chance. Thanks again. Offpeakluxury

Posted 1 year ago

“Good value .”

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Posted 1 year ago

“Could not book by phone. Managed on line but alternative method of payment ( only PayPal)”

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Posted 1 year ago

“The booking process (done on telephone as internet was flaky) was very efficiently handled by Victoria )I think that was her name, otherwise apologies!)”

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Posted 1 year ago

“A few issues with this hotel room not worth the money I paid. The room and toilet very small. Plus got charged £70 for a bottle of Lanson champagne where you can buy in supermarket for £30. The food deal is an absolute con pay £70 up front if you don’t spend all the £70 it’s tough that’s the deal. Plus the two rooms next to us were still banging doors, shouting to each other over the balcony’s till 3.20am not much sleep.”

Helpful Report

Posted 1 year ago

Dear Mr Short Firstly, I am sorry that you thought the hotel room was not worth the money you paid, but I do think it's unfair to label the deal a 'con' . Hotel prices for alcohol are of course very different from supermarket prices, and the per-room dining allowance of £70 is generally covered by a two or three course meal in the restaurant. Again, we apologise that you had a disturbed night's sleep. If you had brought your complaints to our attention earlier, we would have taken your issues up with the hotel. Kind Regards Offpeakluxury

Posted 1 year ago

“The online website did not work for my preferred hotel. I had to telephone”

Helpful Report

Posted 2 years ago

Thank you for your review, although we are sorry to hear that you didn’t find the website easy to use. We have received lots of positive comments about the ease with which people are able to make their reservations, and should any questions arise we are on hand every day by phone, chat and email in order to assist. We welcome feedback and have taken your comments on board as we are continually looking to refine and improve our site, and your feedback is very useful in helping us understand our customers’ requirements. We are pleased to see you called and spoke to one of our Reservation Agents who processed the booking for you over the phone. We wish you a pleasant stay. Off Peak Luxury

Posted 2 years ago

“We had a two night stay at a "luxury 4* spa hotel" .....but the "offer" we went for was very misleading and we felt disappointed and a little "cheated". The "inclusive 3 course dinner" was far from inclusive with only 3 of the starters and main courses being included, and even then you had to pay an extra £6 for a small bowl of vegetables and £6.50 for a small bowl of potatoes. The "nibbles" were £5 or £6 and a bottle of water was £5.50. There were many positives and also several negatives but an email to the hotel following our stay was not replied to.”

Helpful Report

Posted 2 years ago

Thank you for your review. We have looked into this and can see from the menu there are 6 options for starter, main and dessert, with only one option per course with a supplement added, therefore, 5 options for each course without a supplement is an adequate amount of choices to choose from on a menu. We do also advise on the package description that supplements may apply to some dishes. We are sorry you felt this was not adequate and have passed this onto the hotel and advised them that you have emailed them directly. Kind regards, Off Peak Luxury

Posted 2 years ago

“Booked two meals through the website but these were booked at a completely different restaurant. Also local information was not for the area we were staying.”

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Posted 2 years ago

“Was quite concerned it took over 2 days for me to get confirmation of my booking, also it was after I contacted them not them contacting me. After my issue was flagged the service was very good.”

Helpful Report

Posted 2 years ago

Dear Customer We can only apologise for the length of time to confirm your booking. As you had specific room requests regarding accessibility requirements, we need to ensure that these room requests have been allocated by the hotels, which, on occasion, can take some time. We do follow up all room requirements with the hotel to ensure our customers are allocated a suitable room. We are pleased to hear that the service you received was very good once you contacted us. Do have a lovely stay. Kind Regards Offpeakluxury

Posted 2 years ago

“Still waiting for confirmation”

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Posted 2 years ago

Offpeakluxury.com is rated 4.8 based on 6,112 reviews