Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,112 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,112 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking completed withoutm fuss.”

Helpful Report

Posted 3 weeks ago

“We were most disapointed that when we tied to redeem the gift voucher the selected hotel on the voucher was no longer available. The website was not over easy if you wanted to select a particular named hotel. 'Room details on thewebsite were nothing of the sort - just flowery language about how good the accommodation was. What is needed are hard facts such as bed size, type of shower, room facilities etc. When we eventually dealy with the ecetion staff they were most charming and very helpful. Experience up till then a little frustrating.”

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Posted 4 weeks ago

“Had a problem booking online, tried 3 times to pay, confirming on my bank app but when I went back and tried it disappeared & told me to confirm again, gave up & rang your company, spoke to Paula & she sorted the booking for me straight away, thankyou for a human to talk to, very rare nowadays! & so annoying to have to speak to a robot especially for us older generation. Thankyou Paula.”

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Posted 1 month ago

“Good effort to find ACCESS room at hotel in Stratford upon Avon for my wife and for me! Disabled parking, twin beds, shower (sadly some stairs!) evening meal and breakfast”

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Posted 4 months ago

“Friendly helpful staff, happy to have a conversation didn't make me feel as though I was being rushed. Understanding of the customers needs.”

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Posted 5 months ago

“Helpful polite staff.”

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Posted 6 months ago

“We find the customer service staff very helpful and efficient. We have made a few bookings in recent times and have generally been pleased with the packages we have received. Our only quibble is that we rarely pay the advertised price as when our booking is processed the hotels tend to require more money for the room type we specify, especially when requesting accessible facilities.”

Helpful Report

Posted 6 months ago

Dear Mr Coar, Thank you for your kind comments about our team and the service you’ve received. In some cases, when specific requirements are requested, such as accessible facilities, a different room type may be needed to ensure the hotel can meet those needs comfortably and safely. These rooms can sometimes be priced differently by the hotel, which can result in a change from the initially advertised rate. We always aim to be transparent about any price differences before confirming a booking and will continue to work closely with our hotel partners to secure the best possible options for our customers. We appreciate your feedback and hope to assist you again soon. Kind regards Offpeakluxury

Posted 6 months ago

“Very easy to book with a good price!”

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Posted 7 months ago

“Easy to contactand very helpful”

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Posted 8 months ago

“Easy to use website, straight forward”

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Posted 9 months ago

“No problem with booking but didn't get the £25 voucher off first booking until I had already booked so lost out on that .”

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Posted 9 months ago

“The website was a lucky find, I was pleased to have found it and will be back.”

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Posted 10 months ago

“Regrettably quite a long time for calls to be answered (15mins on one occasion) but once through the person was very friendly and very helpful. Email responses were much quicker.”

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Posted 10 months ago

“Offers really good deals at top class hotels.”

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Posted 10 months ago

“Straight forward and a prompt service.”

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Posted 10 months ago

“I found the website easily after a recommendation from a family member. Communication was good ,especially after I realised we had not recieved 25% discount on our first booking. This was quickly sorted by email.”

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Posted 10 months ago

“The website is fairly easy to navigate. However, because we need a walk-in shower we always phone through.”

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Posted 11 months ago

“Computer problem prevented me receiving a confirmation but spoke on phone and quickly resolved. Very helpful and efficient staff”

Helpful Report

Posted 11 months ago

Hello Mr Woolston, Thank you for letting us know. We’re pleased to hear that our team was able to resolve the issue quickly over the phone and that you found the staff helpful and efficient. Your feedback is greatly appreciated. All the best, Offpeakluxury

Posted 11 months ago

“Reasonably easy but, as I have an assistance dog, but had to book for a dog, and there is no telephone number, I was a little upset.”

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Posted 11 months ago

“Please note that your invitation to review your booking service assumed I had used your website. In fact it was done entirely by 'phone. However, I recieved first class service conducted in a very pleasant way.”

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Posted 1 year ago

Offpeakluxury.com is rated 4.8 based on 6,112 reviews