Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,979 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,979 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The luxury break voucher was a gift for my partner. Because of the pandemic, there were major delays in trying to book and the Offpeakluxury team were extremely helpful in securing the hotel booking for us. The phone and email service was responsive, prompt and efficient. I would have no reservations about using Offpeakluxury again.”

Helpful Report

Posted 4 years ago

“We have had a bad experience with the hotel we originally booked as we were notified some time after booking that the hotel was closed on our chosen date, then, having changed our date, the hotel said it could not honour our booking - with just a week to our visit. Toni at Offpeakluxury has been helpful in sorting out our transfer to a new booking, but overall not a good experience.”

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Posted 12 hours ago

“The quality of customer service was excellent the ladies i dealt with were so helpful and genuinely helped to meet all my requirements, the package I received was very good value and will always look to the website for deals.”

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Posted 1 day ago

“Very easy and all information given on site.”

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Posted 2 days ago

“I tried to book 2 rooms which the website allowed but as it went to the next page your website changed it to 2 doubles. I reset and tried it again, the same thing happened again. I just hope the hotel can accommodate us”

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Posted 1 week ago

Hello Mr Higton, Thank you for letting us know about this. I’m really sorry for the frustration caused while trying to make your reservation. What you’ve described isn’t the experience we want our customers to have. Looking at your booking, the package you have booked is for a Club Double which is why the website has changed the room type to a double. However it would appear that some of these rooms can twin which I think is what you initially requested. I will arrange for our customer support team to look into this and get in touch with you as we want to ensure that the correct room type is allocated. Thank you again for bringing this to our attention and we hope you have a wonderful visit. Kind regards Offpeakluxury

Posted 3 days ago

“I was very pleased our quick you responded to my question and arranged my booking thank you”

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Posted 1 week ago

“Well handled booking”

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Posted 2 weeks ago

“Service was extre.ey good, poffessioa. And speedy”

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Posted 3 weeks ago

“I booked a luxury Gourmet weekend break for my wife and I. The Hotel/Spa is lovely, the Off Peak Luxury website was very easy to navigate, and the price was right. I contacted the venue to see if I could get a better price and they told me they couldn’t match it as they didn’t package breaks like Off Peak Luxury does. They also said many of theirs guests come to them via OFF Peak Luxury and they have a great working relationship with them, which was good to hear.”

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Posted 3 weeks ago

“Very easy to book with a good price!”

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Posted 4 weeks ago

“Offpeakluxury gave the information I needed quicly, and then I booked the hotel with confidence.”

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Posted 4 weeks ago

“Excellent value, easy to use site,exact details of what you are purchasing,would use again”

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Posted 4 weeks ago

“Easy to contactand very helpful”

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Posted 1 month ago

“I have used offpeakluxury several times and always foudn them friendly and easy to deal with over the phone.”

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Posted 1 month ago

“Never have a problem with this company nice hotels reasonable prices and very good service.”

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Posted 1 month ago

“Very pleased with the help l got when booking. Have booked with off peak luxury before and would recommend. Very helpful staff and so easy to book.”

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Posted 1 month ago

“Had a lovely night's stay hotel very comfortable and food lovely”

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Posted 1 month ago

“Very polite and friendly nothing was to mutch trouble I was very impressed”

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Posted 1 month ago

“They assisted me in finding the correct room at Down Hall. Very helpful.”

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Posted 1 month ago

“Easy to book. This was exactly what I wanted and at a very good price.”

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Posted 1 month ago

“Your agent was very friendly and efficient”

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Posted 1 month ago

Offpeakluxury.com is rated 4.8 based on 5,979 reviews