Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,962 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,962 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The luxury break voucher was a gift for my partner. Because of the pandemic, there were major delays in trying to book and the Offpeakluxury team were extremely helpful in securing the hotel booking for us. The phone and email service was responsive, prompt and efficient. I would have no reservations about using Offpeakluxury again.”

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Posted 4 years ago

“They assisted me in finding the correct room at Down Hall. Very helpful.”

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Posted 1 week ago

“Easy to book. This was exactly what I wanted and at a very good price.”

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Posted 1 week ago

“Your agent was very friendly and efficient”

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Posted 1 week ago

“Very helpful lady on my booking..would recommend”

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Posted 2 weeks ago

“User-friendly website and great offers at a huge range of hotels in good locations.”

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Posted 2 weeks ago

“I was brought a voucher as a present intend on booking the Bodmin hotel which is advertised. However I was unable to do so and contacted the company who confirmed the hotel was on their website but unable to be booked (they were unsure whether it would be remaining with them). I was told I was not entitled to any refund but could extend the voucher at further cost!!!! I would alert anyone intending to use this company as they have misrepresented what is actually available on their website to book.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your feedback and we are sorry to hear you were disappointed with your experience. We would like to clarify that the Bodmin Hotel has recently been under review with our accommodation team which temporarily affected its availability for booking. This wasn’t a case of misrepresentation as the hotel does remain one of our listed partners, but bookings can only be made once the hotel confirms availability on their side. Our team offered to extend your voucher to ensure you didn’t lose any value or opportunity to book, and we always aim to be as flexible as possible when a hotel is temporarily unavailable. We completely understand that this may not have been the outcome you were hoping for and we are genuinely sorry for any inconvenience caused. If you would like us to take another look at your booking, please get in touch with our sales team and we will be happy to help. Best wishes Offpeakluxury

Posted 2 weeks ago

“First time we’ve dealt with offpeak and very impressed They got us a good deal We will use them again”

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Posted 3 weeks ago

“The team are very knowledgeable, professional and friendly. Easy booking and very clear. Would recommended this company. Thanks”

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Posted 3 weeks ago

“Booking was simple and straightforward. A modification to our original booking was handled quickly and efficiently.”

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Posted 3 weeks ago

“Very easy to book and it was very simple to apply multiple vouchers to one order. They confirmed the booking very quickly. Very happy with the website and booking system. Will definitely use again.”

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Posted 3 weeks ago

“Easy to use website, straight forward”

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Posted 3 weeks ago

“This is the first time I've used this website and was very impressed with the ease of use and the level of choice. We had been let down by the hotel we had booked 2 rooms for a 2 night stay in 1/2 term week so I was aprehensive about finding an alternative which was on budge,t however offpeakluxury came up with 3 options which all looked great. Looking forward to being pampered for a couple of days :o)”

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Posted 3 weeks ago

“Excellent service. Had to cancel earlier booking due to illness. Used voucher to make new booking at different hotel. Quick and efficient customer service led to a successful outcome.”

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Posted 4 weeks ago

“I am only talking about the booking service as I have not stayed in the hotel yet ! It took ages to book as I couldn’t find any explanation to Say you have to press VISA to use your one 4 all card- had to ring them for guidance . If you just chose voucher it refuses your card but there were no instructions I could find that says press Visa and enter the number like a credit card !”

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Posted 4 weeks ago

Dear Neil, Thank you for sharing your feedback. We are sorry the booking process wasn’t clearer when using your One4All card and you found it to be a little confusing. To confirm, these cards need to be entered by selecting Visa at checkout and entering the card number as you would a standard payment card. We’ll review our instructions to make sure this is easier to find in future. We hope you have a great stay once you arrive. Best wishes Offpeakluxury

Posted 3 weeks ago

“I phone the reservation team to make a booking using my voucher . They were friendly and helpful , everything was straight forward in booking a hotel . Would definitely you them again .”

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Posted 1 month ago

“Used off peak luxury before I like the whole package that you offer”

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Posted 1 month ago

“Very helpful and appreciated”

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Posted 1 month ago

“Site was easy to follow. Got a good deal.”

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Posted 1 month ago

“Excellent service by a very knowledge lady.”

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Posted 1 month ago

“Thank you for all your help with my booking, and for sorting out my voucher for me, very helpful, very professional service”

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Posted 1 month ago

Offpeakluxury.com is rated 4.8 based on 5,962 reviews