Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,008 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The luxury break voucher was a gift for my partner. Because of the pandemic, there were major delays in trying to book and the Offpeakluxury team were extremely helpful in securing the hotel booking for us. The phone and email service was responsive, prompt and efficient. I would have no reservations about using Offpeakluxury again.”

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Posted 4 years ago

“Very good experience”

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Posted 1 hour ago

“A good service”

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Posted 3 hours ago

“Very efficient service, my requests were dealt with and booking made in a matter of minutes.”

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Posted 1 day ago

“The website was difficult to use - not at all user friendly but the person we spoke to was very efficient”

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Posted 2 days ago

Dear Mr Lofts, Thank you for your feedback. We’re sorry to hear you found the website difficult to navigate. That’s certainly not the experience we want our customers to have, and we’ll pass your comments on to our IT team so they can review and improve usability. It’s great to hear, however, that our team member was able to assist you efficiently. We’ll be sure to share your kind words with them. If there’s ever anything you struggle to find online please don’t hesitate to contact us directly, we’re always happy to help. Kind regards Offpeakluxury

Posted 9 hours ago

“Very professional and polite service”

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Posted 3 days ago

“From the first to last telephone call the team worked well with quick results via phone and email. There was a specific need of accessibility and the team were busy making sure there were no steps. The team is well experienced in their work, Well done.”

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Posted 4 days ago

“Friendly helpful staff, happy to have a conversation didn't make me feel as though I was being rushed. Understanding of the customers needs.”

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Posted 4 days ago

“Excellent service and knowledgeable about the process”

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Posted 6 days ago

“A good variety of interesting hotels is available. The hotel I wanted to stay in was included and the offer seems good value.”

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Posted 1 week ago

“Very straight forward to book. Clear information about the deal on offer .”

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Posted 1 week ago

“Great customer service and easy website to navigate. Also the package I bought was not available anywhere else, even on the hotels own website so I will always be checking here.”

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Posted 1 week ago

“Very quick response to my call and the price was as per the quote. I was very pleased with the process and received e mail confirmation.”

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Posted 1 week ago

“I came across this website by chance and thought I'd take a closer look. The offer I booked was much more reasonable than I had found on any other site and also being able to change or postpone the booking was a bonus. I would definitely use this website again and recommend it to my friends”

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Posted 1 week ago

“Used offpeaklucury before, never had any problems”

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Posted 2 weeks ago

“Excellent website with lots of great offers. Easy to use and instant booking.”

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Posted 2 weeks ago

“Used Many Times and some great deals and efficient service”

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Posted 2 weeks ago

“I was having difficulty booking online so I rang the number on the web page and spoke to a lady called Mary and I have to say that she was wonderful and made booking for me . She was very professional and kind talking me through the booking and explaining everything if I was asked to rate the service I would give it 10 out of 10”

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Posted 2 weeks ago

“Helpful polite staff.”

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Posted 3 weeks ago

“Very friendly service”

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Posted 3 weeks ago

“We find the customer service staff very helpful and efficient. We have made a few bookings in recent times and have generally been pleased with the packages we have received. Our only quibble is that we rarely pay the advertised price as when our booking is processed the hotels tend to require more money for the room type we specify, especially when requesting accessible facilities.”

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Posted 3 weeks ago

Dear Mr Coar, Thank you for your kind comments about our team and the service you’ve received. In some cases, when specific requirements are requested, such as accessible facilities, a different room type may be needed to ensure the hotel can meet those needs comfortably and safely. These rooms can sometimes be priced differently by the hotel, which can result in a change from the initially advertised rate. We always aim to be transparent about any price differences before confirming a booking and will continue to work closely with our hotel partners to secure the best possible options for our customers. We appreciate your feedback and hope to assist you again soon. Kind regards Offpeakluxury

Posted 3 weeks ago

Offpeakluxury.com is rated 4.8 based on 6,008 reviews