Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,987 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpfull staff. Booking was easy and we were very pleased with the accommodation.”

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Posted 6 years ago

“Good offers”

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Posted 6 years ago

“Whole process was easy and the person who answered the phone, quickly, sorted it out.”

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Posted 6 years ago

“PLEASANT FRIENDLY LADY TO DEAL WITH”

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Posted 6 years ago

“Attention to detail”

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Posted 6 years ago

“Quick to answer call very informative .Pleasant lady on line.”

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Posted 6 years ago

“Err...surely you'd rather hear of 'unhappy' so that you can correct things and improve? Anyway, the website was fine except that for Eshott House there was a special offer for 2 nights which we wanted to take advantage of. Living in Essex, a journey to Northumberland is not worth a 2-night stay; we wanted to book two consecutive stays of 2 nights each. We weren't even sure if this was allowable in the terms of the special deal. There was no way on the website of booking what we wanted. We had to book and pay for one two-night stay first before we could find out if we were able to book the second. Obviously, if we couldn't, we would not have wanted the first booking (which could not be cancelled), placing us between the devil and the deep blue sea. In the end we had to phone to ask if it would work (it did) which rather made the whole website experience redundant.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your review. The special offers we advertise through The Telegraph are for a set number of nights (in this case two) so in order to ensure that the same room can be allocated for a 4 night stay it would be necessary for us to speak with the hotel on your behalf. We are in the office 7 days a week accepting telephone calls and online Chat enquiries, and emails can be sent 24/7 so we are contactable if there are any questions which cannot be resolved through the website. I'm pleased to hear that our team was able to assist you in booking the 4 night stay you required. We hope you enjoy your time at Eshott Hall. With warmest wishes, Offpeakluxury

Posted 6 years ago

“It was quick and easy. Telephone conversation good”

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Posted 6 years ago

“Easy to use with helpful and efficient staff”

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Posted 6 years ago

“Provided reservation at hotel of choice despite having seen advertisement some weeks ago”

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Posted 6 years ago

“Hassle free booking system”

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Posted 6 years ago

“Site easy to navigate and use. Confirmation by return. £24 admin fee seems rather steep these days given that I am sure that the hotel also provide commission too. However still VFM. Any problems with websites have been quickly rectified with a timely TQ response.”

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Posted 6 years ago

“Having never used Offpeakluxury before I was more than impressed with all the help and advice given to me by Julie my telephone contact and for checking out particular requirements for a member of our party, so thank you for the courtesy given and the ease of making our booking”

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Posted 6 years ago

“Website very clear but personal phone contact was much appreciated.”

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Posted 6 years ago

“Friendly and informative”

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Posted 6 years ago

“We were delighted with the quick response after deciding which hotel suited us best for a dinner bed and breakfast experience to celebrate our 47th wedding anniversary! It was booked and paid for completely hassle free. We will use Offpeakluxury again. Thank you.”

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Posted 6 years ago

“Easy process. Unhappy = what I wanted wasn’t available so I had to spend £100 extra.”

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Posted 6 years ago

“A brilliant deal for a very special occasion”

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Posted 6 years ago

“Easy to book and also easy to make an amendment.”

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Posted 6 years ago

“Pleasant + helpful staff.”

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Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 5,987 reviews