Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,064 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,064 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the hotel that we wanted to stay in with our dog but needed to speak to someone as we had a voucher to spend but wanted to add an extra night. Mary, who I spoke to, could not have been more helpful. She took our details, contacted the hotel and came back with our confirmation within the hour.”

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Posted 3 weeks ago

“Have used this company several times before. They manage to find some great offers in good locations. Off Peak Luxury is my “go to” website when looking for short hotel breaks.”

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Posted 3 weeks ago

“Easy to book and navigate to available rooms and gallery of the property.”

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Posted 4 weeks ago

“Easy to book and efficiently completed”

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Posted 4 weeks ago

“Excellent service throughout we shall highly recommend and hope to be booking with Off peakluxury in the future”

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Posted 1 month ago

“I received a email Friday evening to inform me that my reservation for the following Monday and Tuesday had been cancelled by country hotel breaks due to operational issues. I’m totally furious as we had booked time off work so had to accept a 1 night stay in a different hotel and area for the same price we had for our 2 night stay”

Helpful Report

Posted 1 month ago

Hello, We are very sorry for the frustration and inconvenience caused by the cancellation of your reservation at such short notice. We fully appreciate how disappointing this must have been, particularly as you had already arranged time off work and were looking forward to your stay. We sincerely regret the impact this had on your plans. At the time of cancellation, you were offered a full refund, which would have been processed back to your original payment method. We always aim to ensure customers are not left out of pocket in situations like this. We completely understand your decision to make alternative arrangements, although we are sorry that this did not match the 2 night stay as it was a different standard of hotel. Once again, please accept our sincere apologies for the disruption caused. Kind regards Offpeakluxury

Posted 1 month ago

“Excellent experience dealing with this company,professional and courteous thank you”

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Posted 1 month ago

“Good effort to find ACCESS room at hotel in Stratford upon Avon for my wife and for me! Disabled parking, twin beds, shower (sadly some stairs!) evening meal and breakfast”

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Posted 1 month ago

“Easy site to navigate and always has great deals!”

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Posted 1 month ago

“Excellent service on website, email and on the phone. The team found me a range of options to pick from and presented me some flexibility for date options. A special mention to Mary and Paula.”

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Posted 1 month ago

“Customer service reference Toni was extremely helpful. Our cancelled booking was rearranged successfully.”

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Posted 1 month ago

“Great range of hotels and locations. Purchased a voucher in a sale pre Christmas and it was very easy to use to book our choice of location.”

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Posted 1 month ago

“Dealt directly with Sophie who was extremely helpful and very polite.”

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Posted 1 month ago

“I found Mary to be very helpful and did everything she could to meet my requirements ringing me back whe she said she would.”

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Posted 1 month ago

“Great choice of hotels in stunning locations”

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Posted 1 month ago

“The lady I spoke to was very helpful and explained everything. She booked the hotel and sent a confirmation straight away, finding the best price for a luxury room.”

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Posted 1 month ago

“This was very straightforward an the stuff very understanding. Thank you 🙂.”

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Posted 1 month ago

“Paula was very helpful and explained conditions in detail”

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Posted 1 month ago

“Easy to use website, good selection of luxury hotels. Good offers available”

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Posted 1 month ago

“Patient. Prompt. Polite. Knowledgeable. Efficient. Good packages.”

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Posted 1 month ago

Offpeakluxury.com is rated 4.8 based on 6,064 reviews