Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.76

4.8 Rating 6,183 Reviews

97 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,183 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used this company several times before. They manage to find some great offers in good locations. Off Peak Luxury is my “go to” website when looking for short hotel breaks.”

Helpful Report

Posted 7 months ago

“Easy to book and navigate to available rooms and gallery of the property.”

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Posted 7 months ago

“Easy to book and efficiently completed”

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Posted 7 months ago

“Excellent service throughout we shall highly recommend and hope to be booking with Off peakluxury in the future”

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Posted 7 months ago

“I received a email Friday evening to inform me that my reservation for the following Monday and Tuesday had been cancelled by country hotel breaks due to operational issues. I’m totally furious as we had booked time off work so had to accept a 1 night stay in a different hotel and area for the same price we had for our 2 night stay”

Helpful Report

Posted 7 months ago

Hello, We are very sorry for the frustration and inconvenience caused by the cancellation of your reservation at such short notice. We fully appreciate how disappointing this must have been, particularly as you had already arranged time off work and were looking forward to your stay. We sincerely regret the impact this had on your plans. At the time of cancellation, you were offered a full refund, which would have been processed back to your original payment method. We always aim to ensure customers are not left out of pocket in situations like this. We completely understand your decision to make alternative arrangements, although we are sorry that this did not match the 2 night stay as it was a different standard of hotel. Once again, please accept our sincere apologies for the disruption caused. Kind regards Offpeakluxury

Posted 7 months ago

“Excellent experience dealing with this company,professional and courteous thank you”

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Posted 7 months ago

“Good effort to find ACCESS room at hotel in Stratford upon Avon for my wife and for me! Disabled parking, twin beds, shower (sadly some stairs!) evening meal and breakfast”

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Posted 7 months ago

“Easy site to navigate and always has great deals!”

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Posted 7 months ago

“Excellent service on website, email and on the phone. The team found me a range of options to pick from and presented me some flexibility for date options. A special mention to Mary and Paula.”

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Posted 7 months ago

“Customer service reference Toni was extremely helpful. Our cancelled booking was rearranged successfully.”

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Posted 7 months ago

“Great range of hotels and locations. Purchased a voucher in a sale pre Christmas and it was very easy to use to book our choice of location.”

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Posted 7 months ago

“Dealt directly with Sophie who was extremely helpful and very polite.”

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Posted 7 months ago

“I found Mary to be very helpful and did everything she could to meet my requirements ringing me back whe she said she would.”

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Posted 7 months ago

“Great choice of hotels in stunning locations”

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Posted 7 months ago

“The lady I spoke to was very helpful and explained everything. She booked the hotel and sent a confirmation straight away, finding the best price for a luxury room.”

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Posted 7 months ago

“This was very straightforward an the stuff very understanding. Thank you 🙂.”

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Posted 7 months ago

“Paula was very helpful and explained conditions in detail”

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Posted 7 months ago

“Easy to use website, good selection of luxury hotels. Good offers available”

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Posted 7 months ago

“Patient. Prompt. Polite. Knowledgeable. Efficient. Good packages.”

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Posted 7 months ago

“The customer service lady I soke to was very helpful, she uderstood my problems and quickly and efficiently resolved them.”

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Posted 7 months ago

Offpeakluxury.com is rated 4.8 based on 6,183 reviews