Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.76

4.8 Rating 6,183 Reviews

97 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,183 reviews

Shipping & Delivery
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is all very strange as your website appears to be the Old Swan Hotel's website so I thought I was dealing directly with them. It came comolete with the hotels own phone number as well! It therefore looked like a scam however, thankfully, the Old Swan was able to confirm the reservation was genuine. As all reviews are shown as 5 star I have scored it this way so that those reading it can be reassured.”

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Posted 4 months ago

“Good & simple to use site made booking in no time at all”

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Posted 4 months ago

“Off peak team were great in sorting out any queries we had with booking our stay as a family. They went above and beyond to ensure that all enquiries were dealt with in a timely manner.”

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Posted 4 months ago

“Service was very good. The agent was very helpful with our booking, she listened to our request said they would contact the hotel and ring us back with the booking details. The agent rang back within the hour with the booking confirmation. Cannot fault the service at all.”

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Posted 4 months ago

“Quick, easy and very straightforward to book. The value offered in the ‘Off Peak’ deal was excellent and could not be matched by the hotel directly. All aspects of the offer were delivered with no problems. Would be happy to use again.”

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Posted 4 months ago

“We arrived at hotel to be told that we couldn’t be checked in & they would get the manager. We didn’t wait long but the manager said they were having trouble with your company) and you owed them a lot of money. However our stay had been paid for so we got checked in. The extras you detailed were not in our room ( wine and muffins) & I had to go back to reception to ask for them. Also when we went to check out the advertised discount on drinks had not been added & again I had to ask for this. The whole experience made us feel rather uncomfortable. The hotel was advertised as 4 star and I can see that in the past it was but it is now rather shabby”

Helpful Report

Posted 4 months ago

Dear Pauline, Thank you for your feedback. We are sorry to hear that your experience fell short of expectations. We would like to reassure you that there were no payment issues with your reservation and we regret any confusion caused by the comments made during your check-in. We understand how this may have made you feel uncomfortable. We also apologise that the extras included in your package and the advertised drinks discount were not provided automatically and had to be requested. This is not the level of service we aim to deliver. Your comments regarding the condition of the hotel have been noted and will be shared with the management team. Thank you for bringing these matters to our attention. We appreciate your feedback and hope to have the opportunity to restore your confidence in the future. Kind regards Offpeakluxury

Posted 4 months ago

“Very helpful girl on the phone”

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Posted 4 months ago

“This review only covers the booking process as we haven't been to the hotel yet. We wanted to book a stay at the Charlecote Pheasant. It wasn't easy to find this offer but once found the process was easy and the booking of the hotel went ahead smoothly. I also received an update on the meal arrangements which was good post booking service.”

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Posted 4 months ago

“I received an email.”

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Posted 4 months ago

“Booking was easy and our queries were answered promptly”

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Posted 4 months ago

“Excellent value for money, price of the hotel was very reasonable and then a £30.00 per person voucher towards the evening meal was fantastic.”

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Posted 4 months ago

“Could not have been more helpful!”

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Posted 4 months ago

“Very good and kind service.”

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Posted 4 months ago

“excellent customer service clear and concise a good deal.”

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Posted 4 months ago

“It was so easy to book. I rang the number and the lady I spoke to was so very helpful. It was a great experience and I would definitely recommend offpeakluxury to others. We shall be looking to book another trip I. The future”

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Posted 4 months ago

“Reasonable price for hotel stays”

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Posted 4 months ago

“All good. Customer service assistance very efficient.”

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Posted 5 months ago

“Very easy to book and substantially cheaper than direct with hotel.”

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Posted 6 months ago

“Staff are fantastic at providing prompt responses to various stipulations for bookings. We have stayed at two different hotels, both were lovely and the packages were great. Thanks!”

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Posted 6 months ago

“Good perseverance! I dipped in and out quite a lot, but was satisfied in the end. Shame I got the £25 off voucher code for my first booking after my booking was completed! Thank you anyway.”

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Posted 6 months ago

Offpeakluxury.com is rated 4.8 based on 6,183 reviews