Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,987 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

Write Your review

Tell us how Offpeakluxury.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and professional.”

Helpful Report

Posted 6 years ago

“How quickly they responded to my booking. Whilst original hotel was unavailable on the dates I was presented with a number of other options”

Helpful Report

Posted 6 years ago

“Reliable and responsive service.”

Helpful Report

Posted 6 years ago

“Booked online with little effort. Found the system easy to navigate and confirmation was quickly received.”

Helpful Report

Posted 6 years ago

“Easy booking process and a lovely hotel”

Helpful Report

Posted 6 years ago

“My second experience proved as good as the first! Professional customer service and ease of booking...”

Helpful Report

Posted 6 years ago

“Helpful search options, love the way the hotels are grouped into ‘collections’. Always been very happy with the hotels we’ve picked and the personal service offered by Offpeakluxury.... looking forward to our next trip!”

Helpful Report

Posted 6 years ago

“Easy to use”

Helpful Report

Posted 6 years ago

“Booking clerk polite and helpful. Resolved a query I had by referring to colleague and calling me back promptly”

Helpful Report

Posted 6 years ago

“Quick & easy to book.”

Helpful Report

Posted 6 years ago

“The deal for the weekend break was very good, easy to book and all the benefits laid out in a form that was easy to get understand. We will see what the hotel experience really is in due course!”

Helpful Report

Posted 6 years ago

“I found that my booking enquiry was conducted in a pleasant, highly professional manner.”

Helpful Report

Posted 6 years ago

“Good deals can be foud”

Helpful Report

Posted 6 years ago

“I had to rearrange booking because of illness an they were very helpful .”

Helpful Report

Posted 6 years ago

“The booking aspect was ok. I think a £5 booking fee is excessive.”

Helpful Report

Posted 6 years ago

“Offpeakluxury provide a fantastic service with amazing package deals. The deals offer amazing value for money ensuring you experience the whole luxury experience of your hotel choice. I have booked numerous times with the online agents and will continue to do so in the future.”

Helpful Report

Posted 6 years ago

“Efficient and friendly help when we booked by telephone”

Helpful Report

Posted 6 years ago

“I found your colleagues to be friendly, informative and more importantly helpful. I appreciated the call back on the following day regarding our booking. I spoke to julie who took the initial enquiry.”

Helpful Report

Posted 6 years ago

“Quick and easy booking no stress to booking clear instructions on how when and where”

Helpful Report

Posted 6 years ago

“We have booked to stay at Bodysgallen hall. When looking online your deal came up, which sounded good. However I was not aware that the deal was through anyone other than Bodysgallen hall themselves. Nor was I informed anywhere that it would incur a £10 booking fee, which did annoy me.”

Helpful Report

Posted 6 years ago

Dear Mrs Brown Thank you for your review. Unlike some booking agents the booking fee is included in the price from the beginning and not added on at the end. When making a reservation the price is displayed with an arrow alongside and when clicked on it gives you a clear breakdown. We are confident that our packages, including the booking fee, offer the best value for money which is why the Price Match Guarantee is in place. I understand our reservations team got in touch shortly after your booking was made to arrange a table for dinner. This is to ensure you have a table reserved at your preferred time and again is something other agents rarely offer. It is not possible to be diverted from a hotel's website to ours and when viewing our website our company name, Offpeakluxury, is clearly displayed on every page. We do hope you enjoy your stay at Bodysgallen Hall. Regards, Offpeakluxury

Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 5,987 reviews