Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,040 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,040 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was quick and easy. Telephone conversation good”

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Posted 6 years ago

“Easy to use with helpful and efficient staff”

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Posted 6 years ago

“Provided reservation at hotel of choice despite having seen advertisement some weeks ago”

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Posted 6 years ago

“Hassle free booking system”

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Posted 6 years ago

“Site easy to navigate and use. Confirmation by return. £24 admin fee seems rather steep these days given that I am sure that the hotel also provide commission too. However still VFM. Any problems with websites have been quickly rectified with a timely TQ response.”

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Posted 6 years ago

“Having never used Offpeakluxury before I was more than impressed with all the help and advice given to me by Julie my telephone contact and for checking out particular requirements for a member of our party, so thank you for the courtesy given and the ease of making our booking”

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Posted 6 years ago

“Website very clear but personal phone contact was much appreciated.”

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Posted 6 years ago

“Friendly and informative”

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Posted 6 years ago

“We were delighted with the quick response after deciding which hotel suited us best for a dinner bed and breakfast experience to celebrate our 47th wedding anniversary! It was booked and paid for completely hassle free. We will use Offpeakluxury again. Thank you.”

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Posted 6 years ago

“Easy process. Unhappy = what I wanted wasn’t available so I had to spend £100 extra.”

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Posted 6 years ago

“A brilliant deal for a very special occasion”

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Posted 6 years ago

“Easy to book and also easy to make an amendment.”

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Posted 6 years ago

“Pleasant + helpful staff.”

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Posted 6 years ago

“A pleasant, helpful and straightforward discussion.”

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Posted 6 years ago

“They took the trouble to find several alternatives at very short notice. We ended up at a lovely hotel that we would not have found without Offpeakluxury!”

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Posted 6 years ago

“excellent customer service and advice HELENA was particularly helpful and went the extra mile”

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Posted 6 years ago

“Great deal for a short break at new year. Could not be happier.”

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Posted 6 years ago

“When dates not,available made alternative choices”

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Posted 6 years ago

“Everything. I rang up 10-15 times to make a reservation for a night away. I was told that the night I wanted was unavailable on your system but that you would ring the hotel directly to check (several people did this). Everytime someone got back to me I was told there was no availability, this is despite me ringing the hotel directly and being told that the Offpeakluxury deal was infact available. I'm so cross that several people lied to me because they seemingly couldn't be bothered to ring up and organise it (surely that's your job?). Furthermore the value of the stay is £215 and my voucher is for £250 but I was told that there are no extras available on your package and that I would have to carry the £35 credit forwards towards another stay. I can assure you that I will NEVER use your services again and that I feel I have been conned. On the Rookery Hall website when you book a room directly, you are able to add champagne and afternoon tea as extras...why can't you do the same? A complete scam of a company who set to make money either way when someone buys a voucher.”

Helpful Report

Posted 6 years ago

Thank you for your feedback however we are sorry to hear of your frustration. We have traced the calls relating to your reservation and can see the full history of your enquiry (7 calls were made to us and 8 calls were made to you by our reservations team including messages left on your answerphone). When the initial call was made, which was on a Saturday, we informed you that the date was closed out on our website and therefore we were unable to take your reservation. The availability on our website is updated by the hotel, not ourselves. We called the hotel on your behalf and established that the Revenue Manager had closed out the date. We offered to contact the manager on Monday when they returned to the office. In the meantime you called the hotel and were told that a room was available which may have been the case however we could not over-ride the decision made by the manager at the hotel. We had also been advised that two Weddings were due to take place during your intended stay which may have been the reason for the close out. After corresponding with the hotel the Revenue Manager accepted our request and we were able to process your reservation which included a discount for an upgraded room. We are sorry it took longer than expected to get this matter resolved. Regarding the balance on your voucher we are waiting to hear back from the hotel regarding a further room upgrade. We can see your package already includes Champagne and canapes, together with a late check-out. We will be in touch as soon as we receive a reply. Reservations Manager Offpeakluxury

Posted 6 years ago

“Victoria carefully call me back few times to find out. I had booked everything correctly. User friendly website also.”

Helpful Report

Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 6,040 reviews