Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,083 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,083 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a slight error in my booking so rang and booking altered without quibble .Very understanding .”

Helpful Report

Posted 6 years ago

“Excellent website and a good price for dinner, bed & breakfast deal.”

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Posted 6 years ago

“I was a bit disappointed to see the hotels website had a room plus breakfast at a better rate . Even taking off the £60 meal credit and cost of two drinks it was still slightly cheaper. So not such a special deal after all.”

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Posted 6 years ago

Dear Georgina, Thank you for your review, although I'm sorry to see that you don't believe our deal is special. We do price check all the offers we have with the hotels in our portfolio, and offer a Price Match Guarantee. I can't see a cheaper offer on the hotel's direct website for the date of your stay, but please do send a screenshot to reservations@offpeakluxury.com of the offer that you have found, along with your booking reference number, and we will be happy to look into his for you. With warmest wishes, Offpeakluxury

Posted 6 years ago

“We had a wonderful 3 night stay in a beautiful spa hotel at a very reasonable rate. The hotel was beautiful and the staff were excellent. There were lots of extras included in the package. My only criticism is the hotel was not fully aware of all the extras we had been offered and we had to ask and show our confirmation email to confirm what he had paid for.”

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Posted 6 years ago

“generally quick to find and search for ideas. good quality pictures”

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Posted 6 years ago

“Pleasant receptionist, quickly took my booking. There was delay as hotel had to be contacted but everything sorted satisfactorily.”

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Posted 6 years ago

“Very easy to navigate the website, check availability of hotels and make a booking.”

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Posted 6 years ago

“Quick and efficient service in dealing with our booking.”

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Posted 6 years ago

“The representative completed my booking, including a couple of special requests very efficiently & competently.”

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Posted 6 years ago

“Easy booking, clear pricing.”

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Posted 6 years ago

“Easy to follow web site with competitive pricing”

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Posted 6 years ago

“Friendly. Helpful polite”

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Posted 6 years ago

“Booked online , family of four , 2 rooms for two nights at a 4* Spa Hotel , great rooms and a great package , everything as described , we will definitely use them again .”

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Posted 6 years ago

“Very friendly and helpful”

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Posted 6 years ago

“A very cheery girl called Victoria was most efficient”

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Posted 6 years ago

“Called to explain that the room advertised in the package was unavailable and asked if an alternative was ok”

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Posted 6 years ago

“Staff were extremely friendly and helpful - I am a Customer Service Manager and was impressed with both team members I dealt with.”

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Posted 6 years ago

“I made my booking by telephone and spoke to Kirsty who could not have been more helpful or efficient.”

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Posted 6 years ago

“Consistently good value quality hotel deals”

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Posted 6 years ago

“Had to postpone hotel booking because of operation, Off Peak allowed me to re-book BUT CHARGED ME AN EXTRA £100.”

Helpful Report

Posted 6 years ago

Dear Mr Stewart, Thank you for your review of Offpeakluxury. I have looked at the booking notes as we do not charge customers £100 in order to change the date of a reservation. I can see that we postponed your stay on the first occasion free of charge; on the second occasion, as we were within 7 days of arrival there was a charge of £17.50. I'm pleased to see that we were able to assist with changing your dates twice in order to fit in with both the surprise from your family and latterly your operation. I do hope that you are now fully recovered. With warmest wishes, Assistant Reservations Manager

Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 6,083 reviews