Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,040 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,040 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good offer on the hotel of our choice.”

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Posted 6 years ago

“I booked this treat for my wife, as a surprise to cheer her up following her recent car accident! The facilties, food and service was excellent throughout. I would certainly recommend this venue to my friends and colleagues. Excellent value for money. Cheers 👍🏻”

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Posted 6 years ago

“Spoke to a very efficient operator who also went out of her way to contact the hotel of our choice to ensure a quiet room. Thank you Jenny Russell”

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Posted 6 years ago

“Spoke to 2 different girls both very pleasant helpfull and informative. It felt like a very old school company i was dealing with in other words excellent customer service. Thank you”

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Posted 6 years ago

“Good telephone sales”

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Posted 6 years ago

“Your site managed to deliver a first class service providing a great trip experience at a lesser cost than anywhere else I looked, but also provided some additional touches, which was great.”

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Posted 6 years ago

“We received very helpful information about the options open to us when booking a short break. The service was very efficient.”

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Posted 6 years ago

“I tried several other websites including the hotels own and offpeak luxury offered the best deal I could find.”

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Posted 6 years ago

“An excellent package for an overnight stay including dinner & breakfast at one of our favourite hotels - Bodysgallen. Great value for money.”

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Posted 6 years ago

“The lady who dealt with my call was extremely helpful and professional. Which made my booking so easy.”

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Posted 6 years ago

“No problems with booking. The lady I spoke with at the telephone was most helpful.”

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Posted 6 years ago

“On discovering i had made a mistake with my original booking the team were quick to reassure me and put things right. The girl i spoke to was polite and professional.”

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Posted 6 years ago

“Really good value break with extras. Easy to use site.”

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Posted 6 years ago

“Helpfull staff. Booking was easy and we were very pleased with the accommodation.”

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Posted 6 years ago

“Good offers”

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Posted 6 years ago

“Whole process was easy and the person who answered the phone, quickly, sorted it out.”

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Posted 6 years ago

“PLEASANT FRIENDLY LADY TO DEAL WITH”

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Posted 6 years ago

“Attention to detail”

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Posted 6 years ago

“Quick to answer call very informative .Pleasant lady on line.”

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Posted 6 years ago

“Err...surely you'd rather hear of 'unhappy' so that you can correct things and improve? Anyway, the website was fine except that for Eshott House there was a special offer for 2 nights which we wanted to take advantage of. Living in Essex, a journey to Northumberland is not worth a 2-night stay; we wanted to book two consecutive stays of 2 nights each. We weren't even sure if this was allowable in the terms of the special deal. There was no way on the website of booking what we wanted. We had to book and pay for one two-night stay first before we could find out if we were able to book the second. Obviously, if we couldn't, we would not have wanted the first booking (which could not be cancelled), placing us between the devil and the deep blue sea. In the end we had to phone to ask if it would work (it did) which rather made the whole website experience redundant.”

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Posted 6 years ago

Dear Customer, Thank you for your review. The special offers we advertise through The Telegraph are for a set number of nights (in this case two) so in order to ensure that the same room can be allocated for a 4 night stay it would be necessary for us to speak with the hotel on your behalf. We are in the office 7 days a week accepting telephone calls and online Chat enquiries, and emails can be sent 24/7 so we are contactable if there are any questions which cannot be resolved through the website. I'm pleased to hear that our team was able to assist you in booking the 4 night stay you required. We hope you enjoy your time at Eshott Hall. With warmest wishes, Offpeakluxury

Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 6,040 reviews